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Brief description of the company

HID Global is a leading manufacturer of secure identity solutions, specializing in access control, biometric authentication, RFID systems, and identity verification equipment for the casino and gambling sector with over three decades of industry experience.

What equipment does the company manufacture?

Identity verification equipment manufacturers - ID scanners, document readers, facial recognition systems; Access control hardware manufacturers - door controllers, proximity readers; Player tracking hardware manufacturers - RFID systems; Biometric authentication device manufacturers - fingerprint and facial recognition scanners; Networking infrastructure manufacturers - cloud and connectivity modules; Account management kiosk hardware - TripTick™ barcode and contactless payment readers.

What is the official website of the equipment manufacturer?

https://www.hidglobal.com.

Where can I find field service support?

HID Global provides field technician training and partner support in major casino regions globally, including seminars and integration partnerships in China and North America.

Is there remote technical support available?

HID offers remote technical support capabilities through online portal systems and partner integrations for device management and diagnostics.

Are there regional service centers?

HID operates international offices supporting more than 100 countries, with manufacturing and R&D facilities across North America, Asia, and Europe.

In which languages is support provided?

HID Global provides support globally, with regional language options in over 100 countries covered by their operations.

Are there on-site service technicians?

Certified partner and integrator networks provide on-site technician services in key casino jurisdictions, including China, USA, and Europe.

When was the equipment manufacturer established?

HID Global was originally founded in 1991 as Hughes Identification Devices.

Who are the founders and current owners?

Originally founded as Hughes Identification Devices; currently a subsidiary of ASSA ABLOY, led by CEO Björn Lidefelt since January 2020.

In which country is the company headquartered?

United States.

What is the company's manufacturing history?

HID Global began by developing RFID technologies for access control and identification and has expanded to offer a wide range of secure identity solutions for physical and logical access.

Are there manufacturing facilities in multiple countries?

Production facilities in the US (Austin, Texas), Hong Kong, China, Galway (Ireland), and other global R&D centers.

What certifications does the manufacturer hold?

EMV Level 2 for payment readers; PCI SRED v5.0 for secure payment processing hardware.

Which regulatory bodies approve the equipment?

HID equipment is certified under various international regulatory bodies including EMVCo for payment technologies and local regulators in casino jurisdictions.

In which jurisdictions is the equipment certified?

HID's payment and ID verification equipment are certified for use in major casino and gambling jurisdictions globally, including North America, Europe, and Asia.

Are there quality management certifications (ISO, etc.)?

ISO 27018:2019 registration for personal identifiable information protection; ISO 45001-2018 certification for Italy; CSA STAR Level 2 cloud security certification.

Has the equipment passed third-party testing?

HID collaborates with third-party labs for payment certification and cloud security audits (EMVCo, PCI, CSA STAR).

Which gaming standards are complied with?

Compliance with PCI DSS, EMV, and international standards for access control and identity management.

Are there partnerships with major casino operators?

HID has documented partnerships with major casino operators and OEM integrators globally, including Honeywell, Siemens, Tyco, Lenovo, Dell, Panasonic.

Does the company participate in gaming trade shows?

HID participates in major global gaming and security trade shows including G2E, A&S China, and IOTE.

What industry awards has the manufacturer received?

IOTE Gold Award 2025 for Innovative Product; A&S 2025 Awards for Top Digital Products & Solutions; Security Products Magazine's Govies Award.

What is the market reputation and track record?

Widely recognized for quality, adaptability, and innovation in secure identity and access control solutions across the gaming and security sector.

What advantages do operators highlight?

High reliability, security, and rapid deployment of ID verification, access control, and biometric solutions for casinos.

How do customers rate build quality?

HID equipment features robust, water-resistant designs aimed at years of demanding use in casino environments.

How user-friendly is the equipment according to customers?

HID scanning and verification solutions offer intuitive user interfaces, rapid scanning, and LED feedback for frontline use.

Is specialized remote gambling equipment offered?

HID offers cloud-managed identity platforms, mobile verification devices, and remote monitoring solutions.

Do servers meet specific licensing requirements?

Compliance with gaming and AML regulations for identity verification, age checks, and customer KYC in casino operations.

What redundancy and failover capabilities exist?

HID’s cloud and hardware platforms support secure failover and redundancy for critical identity management operations.

Are there hot-swappable components?

TripTick™ barcode and payment reader features a serviceable slot-in design for quick replacement and upgrades.

What cooling and power requirements are needed?

TripTick™ offers Power over Ethernet (PoE) operation, designed for efficient, low-power systems.

Is rack-mount equipment available?

HID develops access and server equipment compatible with rack-mount installations, as noted in enterprise deployment documents.

What network connectivity options are supported?

USB, RS232, RS485, Ethernet, and PoE connectivity for hardware; cloud interface options for mobile and remote device management.

Are there dedicated gaming server configurations?

TripTick™ reader and ATOM document scanner offer dedicated deployment options for casino kiosks and gaming terminals.

What uptime guarantees are provided?

HID’s rugged designs and compliance features support high reliability and uptime metrics, especially for critical casino applications.

What types of betting terminals are manufactured?

HID TripTick™ 220 integrates into self-service betting terminals, TITO gaming machines, VLTs, and POS kiosks.

Are self-service betting kiosks available?

TripTick™ and ATOM reader lines are used in self-service betting kiosks for ID verification, payment, and ticket scanning.

Do terminals support multiple languages?

HID equipment and support portals provide multi-language options for operations in over 100 countries.

What payment methods do terminals accept?

EMV contactless payments (VISA, MasterCard, AMEX, JCB, Discover) supported by TripTick™ and related readers.

Is ticket-in/ticket-out functionality supported?

TripTick™ readers offer barcode and RFID ticket validation for TITO and gaming terminals.

What connectivity options are available (WiFi, Ethernet)?

USB, RS232, RS485, Ethernet, PoE, and wireless network integrations for gaming terminals and access hardware.

Do terminals include built-in printers?

HID manufactures secure card and ticket printer/encoder units under the FARGO brand.

Are Video Lottery Terminals (VLT) manufactured?

TripTick™ readers and ticketing solutions integrate with VLTs manufactured by partners.

Which game themes and software are supported?

HID partners with OEMs for software compatibility; supports major casino platforms through integration.

What display technologies are used?

TripTick™ and ATOM feature optimized scan areas, LED feedback, and UltraGlass® options for harsh environments.

Do machines include player tracking systems?

HID develops RFID player tracking and proximity detection hardware for casino environments.

Are there mobile live gaming setups?

HID supports remote gaming access via cloud-managed identity solutions and mobile device integration.

What POS terminal models are available for casinos?

TripTick™ readers support retail POS and casino kiosk deployments.

Is multi-currency support available?

TripTick™ and related products facilitate multi-currency payments via EMV contactless support.

What receipt printing options are included?

FARGO printers provide multiple receipt and secure ticket printing options for casino environments.

Is barcode/QR code scanning supported?

TripTick™ 220 supports 1D/2D, PDF417, Aztec, DataMatrix, and QR code scanning.

Are there integrated card readers?

HID manufactures OMNIKEY smart card readers and proximity card devices (e.g., iCLASS, MIFARE, DESFire technologies).

Is real-time transaction reporting available?

HID’s integrated verification and payment modules support real-time reporting via cloud and device interfaces.

What ID scanning equipment is manufactured?

ATOM document scanner portfolio and TripTick™ readers for driver’s licenses, passports, government IDs.

Are biometric verification devices available?

HID offers facial recognition and fingerprint scanner solutions, using multispectral imaging and AI for high accuracy.

What document verification capabilities exist?

ATOM full-page document imagers scan IDs, passports and eMRTDs for fraud prevention and KYC.

Is facial recognition technology included?

AI-powered facial recognition technology for casino entry and secure access.

Are there fingerprint scanning solutions?

HID’s fingerprint scanners employ multispectral imaging for robust biometric verification.

What passport/ID readers are offered?

ATOM document reader and mobile verification devices support reading of passports and government IDs.

Is age verification functionality built-in?

HID's ID scanners rapidly verify age by extracting and checking document data (driver’s license, passport, government ID).

Are there mobile verification devices?

HID's solutions include portable and mobile identity verification hardware for remote and frontline use.

What database integration capabilities exist?

HID equipment can integrate with AML/KYC databases and casino management systems via cloud APIs and secure protocols.

Is real-time identity verification supported?

TripTick™ and ATOM deliver identity checks in seconds with immediate guest screening.

What anti-tampering devices are available?

HID access control and verification hardware includes anti-tampering mechanisms and secure enclosure designs.

Are surveillance integration capabilities included?

HID’s systems are capable of integrating with surveillance and player tracking platforms in casino environments.

Is RFID tracking technology available?

HID designs RFID tracking hardware for asset, player, and access control with ranges up to 40mm for standard cards.

Are there counterfeit detection systems?

HID document scanners feature detection algorithms for fake and altered identity documents.

What alarm and notification systems exist?

HID security management systems support alarm and event notification integrations.

Is biometric access control available?

HID offers biometric access control systems, including fingerprint and facial recognition enabled entry devices.

What encryption and security protocols are supported?

Strong encryption and mutual authentication using ISO14443, SIO, and cEMV standards; PCI compliance for payment data security.

Is audit trail functionality included?

HID's access and verification devices support audit trail logging and secure data retention within casino IT environments.

What cash-in/cash-out machines are manufactured?

TripTick™ integration capabilities with casino self-service kiosks for ticket/cash handling.

Are there ticket redemption kiosks?

TripTick™ and compatible hardware support ticket redemption functionality at casino self-service terminals.

What prepaid card dispensing systems exist?

FARGO and OMNIKEY product portfolios support prepaid and programmable card solutions.

Are there mobile payment integration devices?

TripTick™ barcode and ticket readers support mobile and contactless payment methods.

What player tracking system hardware is available?

RFID proximity readers and credential cards for player tracking and management.

Is real-time gaming data collection supported?

HID enables real-time transactional and identity data collection for casino operations.

What compliance monitoring equipment exists?

HID provides audit and compliance support through integrated hardware and software solutions.

Is responsible gaming monitoring hardware available?

HID's ID and age verification help enforce responsible gaming policies.

What RFID chip and card options are available?

HID offers a variety of RFID chip cards and credentials, including MIFARE, DESFire, and iCLASS for casino applications.

Are player loyalty cards manufactured?

HID manufactures custom player loyalty and membership cards with programmable RFID and security encoding.

What RFID reader systems are offered?

TripTick™ and OMNIKEY reader systems support multiple RFID protocols with read ranges up to 40mm (13.56 MHz).

Is contactless payment card support included?

Full support for EMV contactless payments through VISA, MasterCard, AMEX, JCB, Discover cards.

Are there access control card systems?

HID manufactures iCLASS SE, MIFARE, and DESFire smart cards and secure access credentials.

What card encoding and printing equipment exists?

HID FARGO card printers and encoders offer comprehensive card printing and encoding for ID, access, and payment applications.

Is inventory tracking RFID hardware available?

HID develops RFID hardware for inventory tracking, asset management and control in casino environments.

Are there employee identification card systems?

HID provides employee RFID and biometric credential cards for access control and time management.

What range of RFID frequencies are supported?

13.56 MHz (iCLASS, MIFARE, DESFire), 125 kHz (Indala, Prox).

Is real-time location tracking available?

HID proximity and RFID systems support real-time location tracking for player, asset, and staff management in casinos.

What receipt printer models are manufactured?

FARGO receipt and ID printers support high security casino applications.

Are thermal ticket printers available?

HID card and ticket printers support thermal printing functions with secure media options.

What ticket validation systems are offered?

TripTick™ and ATOM readers validate tickets and passes using barcode, chip, and RFID technologies.

Is voucher printing equipment manufactured?

FARGO product line includes voucher and promotional material printers.

Are there promotional material printers?

FARGO secure printers are used for casino promotional and loyalty card printing.

What barcode printing capabilities exist?

HID FARGO printers support various barcode formats for casino operations.

Is high-volume ticket printing supported?

FARGO printers are optimized for high-volume secure ticket and ID production.

Are there portable printing devices?

HID offers portable printer options for frontline and event deployment.

What paper handling and cutting features exist?

FARGO printers include robust paper handling and cutting features.

Is network printing functionality included?

HID printing devices support network management, cloud integration, and batch printing.

Are there automated ticket checking devices?

TripTick™ and ATOM devices provide automated ticket verification and status checking.

What are the power consumption requirements?

TripTick™ supports Power over Ethernet for high efficiency and low power use.

Are environmentally ruggedized options available?

TripTick™ is rated for IP67 environmental sealing for rugged indoor and outdoor use.

Is modular design and expandability included?

TripTick™ readers feature modular slot-in designs to enable rapid upgrades and serviceability.

What communication protocols are supported?

USB, RS232, RS485, Ethernet, network APIs, and wireless options.

Is cloud connectivity available?

HID equipment supports direct cloud connection for device management and monitoring (Origo cloud, CSA STAR certified).

Are there remote monitoring capabilities?

HID’s cloud architecture allows for remote monitoring, alerting, and device management in gaming environments.

What diagnostic and maintenance features exist?

HID hardware provides diagnostic feedback and reporting for swift maintenance.

Is equipment suitable for mobile deployments?

TripTick™ and verification devices are designed for mobile and event-based deployments within casinos.

Are there indoor/outdoor variants available?

Ruggedized equipment options available for both indoor and outdoor casino applications (TripTick™ IP67 rating).

What regulatory compliance certifications exist?

EMV Level 2, PCI SRED v5.0, ISO 27018:2019, CSA STAR Level 2, and other international gaming compliance certificates.

Are installation and setup services provided?

HID and partners offer installation and integration support for casino deployments in key jurisdictions.

What training programs are available for operators?

HID conducts seminars and technician training programs for casino operators and integrators.

Is technical documentation comprehensive?

Comprehensive technical documentation provided for integration, installation, and operation.

Is 24/7 monitoring and support included?

HID offers 24/7 device monitoring and cloud management services for critical casino identity infrastructure.