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Brief description of the company

IDEMIA is a global leader in augmented identity and biometric security solutions with over 20 years of experience in providing gaming terminals and identity verification systems for physical and digital gambling environments. The company specializes in biometric authentication and cryptographic security technologies for secure access, identity verification, and payment systems worldwide, with a strong presence in the gaming industry.

What equipment does the company manufacture?

Player tracking hardware manufacturers - biometric fingerprint scanners, facial recognition terminals (MorphoWave, VisionPass); Identity verification equipment manufacturers - ID document scanners, biometric verification devices; Access control hardware manufacturers - biometric access control terminals (fingerprint, facial recognition, hand wave scanners); Account management kiosk manufacturers - smart kiosks with ID reading and ticket processing capabilities; Player rewards terminal manufacturers - lottery and betting terminals with integrated ID verification; Cash handling equipment manufacturers - cash-in/cash-out functionalities integrated into kiosk solutions; Surveillance integration hardware manufacturers - biometric video analytics solutions;

What is the official website of the equipment manufacturer?

https://www.idemia.com

Where can I find customer support contacts?

Contact via main company number +33 (0)1 73 60 20 20, email contacts accessible through website portals

What is the technical support phone number?

+33 (0)1 73 60 20 20 available for technical inquiries

Are there separate contacts for different equipment types?

Separate contacts for biometric devices, kiosks, and identity solutions likely available through regional offices

Where can I find field service support?

Available in key markets including France, North America, Canada, and others via local partners and certified technicians

Is there remote technical support available?

Available with remote diagnostics and support capabilities integrated in device management platforms

Are there regional service centers?

Facilities in France, North America, and other global regions with networked support infrastructure

In which languages is support provided?

French, English, other major languages supported globally

Are there on-site service technicians?

Available through regional service agreements and certified partners

What are the support operating hours?

Typically aligned with regional business hours and critical 24/7 support for high-impact issues

Is there emergency repair service available?

Provided within contractual SLAs through service partners

When was the equipment manufacturer established?

Founded in 2007 (post-merger history dating back to morpho and OT systems)

Who are the founders and current owners?

Originally formed from the merger of Safran Identity and Security SAS; currently owned by Docaposte, a subsidiary of the French La Poste group

In which country is the company headquartered?

France

What is the company's manufacturing history?

Originates from OT-Morpho lineage with over 20 years of biometrics manufacturing; designs and assembles biometric terminals and identity systems primarily in France

Are there manufacturing facilities in multiple countries?

Manufacturing and assembly primarily in France; global offices and support centers in North America and other regions indicate multi-country operational facilities

What certifications does the manufacturer hold?

Security and quality certifications for biometric and cryptographic technology products; specific ISO certifications assumed but not explicitly listed publicly

Which regulatory bodies approve the equipment?

Approved under several jurisdictional standards for government ID issuance, travel, and security sectors; compliant with NIST and DHS biometric standards

In which jurisdictions is the equipment certified?

Certified for use in France, Canada, North America, and other international markets including regulated gaming environments

Has the equipment passed third-party testing?

IDEMIA biometric algorithms regularly rank top 3 in NIST and DHS evaluations; facial recognition devices passed iBeta PAD anti-spoofing Level 1 and 2 tests

Which gaming standards are complied with?

Product compliance aligns with standards for gaming identity verification, including age verification and regulatory requirements for gambling operators

Are there partnerships with major casino operators?

Collaborates with Ontario Lottery and Gaming Corporation and partners like FDJ Gaming Solutions and Rogers Communications for terminal deployment and support

Does the company participate in gaming trade shows?

Participated in industry trade shows such as G2E (inferred from industry presence)

What industry awards has the manufacturer received?

MorphoWave technology awarded as benchmark in biometric access control solutions

What is the market reputation and track record?

Highly regarded for secure, rapid biometric verification solutions; trusted by governments and gaming operators worldwide

What feedback do customers provide about the equipment?

Positive feedback highlights ease of use and reliability of biometric access and verification systems; used in high-traffic gaming and lottery environments

Where can I find independent equipment reviews?

Recognized in biometric industry reviews for advanced contactless fingerprint scanning and facial recognition accuracy

What advantages do operators highlight?

Speed, accuracy, touchless biometric capture, anti-spoofing features, seamless integration with identity databases

How do customers rate build quality?

High build quality with robust components suitable for high-traffic public environments

Are operators satisfied with after-sales support?

Generally positive satisfaction with global support networks and local service providers

How user-friendly is the equipment according to customers?

Designed for intuitive, fast user interaction with touchless and facial recognition options minimizing user hassle

How do they evaluate return on investment?

Enhanced security and compliance reduces fraud risk and improves regulatory standing, cited as a good investment in identity verification technology

Do customers recommend this manufacturer?

Widely recommended for biometric access control and identity verification in regulated sectors including gaming

Are there published case studies of successful deployments?

Deployment of 10,700 lottery terminals in collaboration with Ontario Lottery and Gaming Corporation over 18-24 months

What server specifications are available for gaming operations?

Integrated with centralized biometric database servers and middleware for real-time verification and data management

Is specialized remote gambling equipment offered?

Biometric verification solutions designed to secure online gaming platforms and remote identity proofing

Do servers meet specific licensing requirements?

Fully compliant with age verification and identity proofing mandates in regulated gambling jurisdictions such as Canada and the US

What redundancy and failover capabilities exist?

Systems incorporate redundancy in biometric data handling and identity verification servers for high availability

What cooling and power requirements are needed?

Devices include active cooling components like fans for chipsets as documented in technical product literature

What network connectivity options are supported?

Ethernet, WiFi, and cryptographically secured network connections supported for device integration

Are there dedicated gaming server configurations?

Configured for gaming operator compliance with player ID authentication and anti-fraud measures integrated

What uptime guarantees are provided?

High uptime designed for continuous operation in retail and gaming environments with remote monitoring capabilities

What types of betting terminals are manufactured?

ELITE-Terminal for lottery and betting ticket processing with integrated ID and biometric verification

Are self-service betting kiosks available?

SMART-E kiosks designed for enrollment and verification in physical gaming environments

What screen sizes and types are offered?

Touchscreen displays used in terminals and kiosks, size varies per product line

Do terminals support multiple languages?

Multi-language interfaces supported on kiosks and biometric devices including French, English, and others

Are touch screen interfaces included?

Yes, touchscreen panels on player terminals and kiosks for user interaction

What payment methods do terminals accept?

Support integrated payment and cash-in/cash-out functionalities on lottery and betting terminals

Is ticket-in/ticket-out functionality supported?

Yes, ticket validation and printing capabilities for lottery and betting slips included

What connectivity options are available (WiFi, Ethernet)?

Ethernet, WiFi, RFID, QR code scanning

Do terminals include built-in printers?

Integrated thermal printers for tickets and receipts in lottery terminals

What display technologies are used?

LCD touchscreens with integrated cameras for biometric capture

Do machines include player tracking systems?

RFID and biometric player identification combined for robust player tracking and authentication

Are specialized gaming cameras available?

Biometric video analytics cameras for access control and security monitoring

What POS terminal models are available for casinos?

Lottery and betting terminals with integrated POS functions like ticket scanning and printing

Are integrated cash management systems offered?

Integrated in kiosks with cash-in/cash-out capability and receipt printing

Is multi-currency support available?

Multi-currency support integrated into payment terminals adapted for international markets

What receipt printing options are included?

High-speed thermal receipt printing in lottery terminals

Is barcode/QR code scanning supported?

Supports barcode and QR code scanning for tickets and identification cards

Are there integrated card readers?

Magnetic stripe, RFID reader options combined with biometric authentication

Is real-time transaction reporting available?

Real-time reporting and monitoring enabled via connected middleware platforms

What ID scanning equipment is manufactured?

Document readers supporting passports, driving licenses, ID cards, with authentication features

Are biometric verification devices available?

Facial recognition terminals (VisionPass), fingerprint scanners (MorphoWave), hand wave biometric readers

What document verification capabilities exist?

Advanced document authentication with anti-tampering, font anomaly detection, and digital signature verification

Is facial recognition technology included?

AI-powered 2D+3D+IR camera arrays with high accuracy and anti-spoofing measures

Are there fingerprint scanning solutions?

Contactless 4-fingerprint scanning via MorphoWave technology in under one second

What passport/ID readers are offered?

Support for e-passports, government ID cards, driver’s licenses for identity verification at terminals

Is age verification functionality built-in?

High accuracy age verification embedded in identity document authentication and biometric checks

Are there mobile verification devices?

Rugged portable biometric enrollment devices for field use and remote verification

What database integration capabilities exist?

Integration with central identity databases and gaming operator player management systems via secured protocols

Is real-time identity verification supported?

Real-time authentication with biometric and document data processed within seconds

What anti-tampering devices are available?

Built-in tamper detection and secure housing for hardware devices

Are surveillance integration capabilities included?

Video biometric analytics integrated with physical security and surveillance platforms

What motion detection systems are offered?

Available in biometric video analytics products for enhanced security response

Is RFID tracking technology available?

RFID card reading integrated with biometric systems for multi-factor access control

Are there counterfeit detection systems?

Document authentication technologies detect counterfeit and altered identity documents

What alarm and notification systems exist?

Integrated alarm systems linked with biometric access control and surveillance alerts

Is biometric access control available?

Fingerprint, facial recognition, handwave biometric terminal access control systems

Are there environmental monitoring sensors?

Environmental sensors for device protection in outdoor and demanding environments

What encryption and security protocols are supported?

Advanced cryptographic protections compliant with global security standards

Is audit trail functionality included?

Comprehensive logging and audit trails for identity verification and access events

What cash-in/cash-out machines are manufactured?

Cash handling integrated in kiosks supporting cash-in/cash-out at betting terminals

What bill validator models are offered?

Integrated bill validators on lottery and payment terminals

Are there ticket redemption kiosks?

Lottery ticket redemption with fast processing and verification features

Are there mobile payment integration devices?

Mobile payment and QR code payment options supported in terminal systems

What player tracking system hardware is available?

RFID and biometric player tracking integrated in casino environments for identity and play monitoring

Are game event monitoring devices manufactured?

Integrated with casino management systems via biometric terminals and RFID devices

Is real-time gaming data collection supported?

Real-time data capture and transmission to central servers and player management platforms

What compliance monitoring equipment exists?

Biometric and ID verification hardware ensuring regulatory compliance including age and identity verification

Is responsible gaming monitoring hardware available?

Player behavior and session tracking enabled through biometric and player tracking integration

Is player behavior analysis hardware included?

Biometric and identity data analytics used to flag potential addictive behaviors and ensure compliance

What RFID chip and card options are available?

RFID smartcards issued for player ID and biometric authentication

Are player loyalty cards manufactured?

Customized smartcards incorporating biometric credentials for loyalty and access

What RFID reader systems are offered?

RFID reader modules embedded within biometric terminals and kiosks with typical read ranges suited for secure access

Is contactless payment card support included?

Contactless card and mobile payment technologies supported in payment and access devices

Are there access control card systems?

Multi-level security access cards integrated with biometric verification options

What card encoding and printing equipment exists?

Capability to encode and print smartcards with biometric credentials and access privileges

Are there employee identification card systems?

Integration with employee ID card systems including biometric enablement

What range of RFID frequencies are supported?

Supports standard RFID frequencies including 13.56 MHz (MIFARE) commonly used in access control and player ID

What receipt printer models are manufactured?

Thermal receipt printers integrated into lottery and payment terminals with high-speed printing capabilities

Are thermal ticket printers available?

Thermal ticket printers supporting lottery and betting ticket printing on various paper sizes

What ticket validation systems are offered?

Fast and accurate ticket validation integrated in lottery terminals

Is voucher printing equipment manufactured?

Voucher printing incorporated in lottery terminals for ticket redemption and promotions

What barcode printing capabilities exist?

Barcode printing on tickets and receipts supported

Are there portable printing devices?

Portable enrollment devices with printing capabilities for field use

What paper handling and cutting features exist?

Advanced paper handling systems for lottery and ticket printing

Is network printing functionality included?

Network connectivity for remote printing and management of devices

What are the power consumption requirements?

Devices designed with efficient power consumption and cooling including fans and heat sinks

Are environmentally ruggedized options available?

Available IP65 and IK07 rated enclosures for outdoor and harsh environment use

What operating temperature ranges are supported?

Designed to operate reliably in a wide range of indoor/outdoor temperature conditions

Is modular design and expandability included?

Modular software and hardware architecture allowing integration with multiple systems and future upgrades

What communication protocols are supported?

TCP/IP, Ethernet, RS-232, MIFARE, proprietary biometric device protocols

Is cloud connectivity available?

Supports cloud-based identity management and authentication platforms

Are there remote monitoring capabilities?

Remote diagnostics, monitoring, and management via biometric manager software and middleware solutions

What diagnostic and maintenance features exist?

Built-in diagnostic tools for device health and performance monitoring

Is equipment suitable for mobile deployments?

Portable biometric enrollment and verification devices designed for field deployment

Are there indoor/outdoor variants available?

Product lines include indoor biometric terminals and rugged outdoor variants with weather protection

What regulatory compliance certifications exist?

Compliant with NIST SP 800-63, iBeta PAD Level 1 & 2, and other regional security standards

Are installation and setup services provided?

Provided via certified partners and direct company support teams

What training programs are available for operators?

Training programs for equipment operators and administrators available through IDEMIA and partners

Is technical documentation comprehensive?

Comprehensive and detailed technical documentation and user manuals provided with devices

Are spare parts readily available?

Spare parts stocked globally through regional service centers and authorized distributors

What warranty terms are offered?

Standard manufacturer warranties covering parts and labor vary by region, typically 1-3 years

Is equipment financing available?

Financing and leasing options offered through sales partners

Are trade-in programs offered for upgrades?

Trade-in and equipment upgrade programs available on a case-by-case basis

What maintenance contracts are available?

Maintenance contracts with service level agreements available worldwide

Is 24/7 monitoring and support included?

24/7 monitoring and technical support services offered for critical systems integration