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Brief description of the company

IDScan.net is a leading developer of AI-powered identity verification technology focused on age validation, fraud reduction, and secure ID scanning solutions for high compliance industries including gaming, retail, hospitality, and cannabis vending.

What equipment does the company manufacture?

Identity verification equipment manufacturers - AI-driven ID scanners, document readers, age verification systems, biometric facial recognition software, access control hardware integration, automated data capture tools.

What is the official website of the equipment manufacturer?

https://www.idscan.net

Where can I find customer support contacts?

Phone: (888) 430-8936; Email and live support available through website contact channels

What is the technical support phone number?

(888) 430-8936 available for technical support inquiries

Is there remote technical support available?

Remote technical support available via cloud-hosted software solutions and secure remote diagnostics

Can I contact through online chat or messengers?

Live chat available on company website for sales and support inquiries

What are the support response times?

SLA includes guaranteed 30-minute turnaround response for technical issues

In which languages is support provided?

English

What are the support operating hours?

Support operating hours align with US business hours, some rapid remote response capabilities

When was the equipment manufacturer established?

Founded in 2003, publicly noted technology milestones since 2009

Who are the founders and current owners?

Founded by a technology team specialized in AI and identity verification; current CEO as of 2022 is Terry Slattery, with Jim Burke as EVP

In which country is the company headquartered?

United States

What is the company's manufacturing history?

Originally launched the first iOS app for ID scanning in 2009, evolved into a broad AI identity verification technology platform with solutions deployed across multiple sectors since 2003

What certifications does the manufacturer hold?

SOC 2 Type 2 Compliance, patent-pending technologies for vendor management solutions

Which regulatory bodies approve the equipment?

TSA approval for ID scanning library and technologies

In which jurisdictions is the equipment certified?

United States (including Nevada), Canada

Are there quality management certifications (ISO, etc.)?

SOC 2 Type 2

Which gaming standards are complied with?

Compliant with regional gaming regulatory frameworks; integrated with IGT gaming systems

Are there partnerships with major casino operators?

Partnerships with Borgata Hotel Casino & Spa, Circa Casinos, major Las Vegas Strip resorts, Winner’s Choice Gaming

What industry awards has the manufacturer received?

Recognized as part of Forbes 5000 fastest growing companies in the United States (2020)

What is the market reputation and track record?

Known for robust AI-driven ID authentication and fraud detection with over 6,500 customers across multiple industries including gaming

What feedback do customers provide about the equipment?

Praised for high accuracy in fake ID detection, streamlining compliance and operational efficiency in casinos

What advantages do operators highlight?

Seamless loyalty enrollment, instant age verification, and banned/self-exclusion list integrations improving regulatory compliance

How do customers rate build quality?

High-quality software and hardware integration with focus on fast, accurate ID parsing and verification

Are operators satisfied with after-sales support?

Positive reviews for responsive technical support and fast troubleshooting

How user-friendly is the equipment according to customers?

User-friendly handheld and kiosk scanning solutions with data automation capabilities

How do they evaluate return on investment?

Demonstrated ROI from increased compliance and reduction in fraud-related losses in gaming environments

Do customers recommend this manufacturer?

Widely recommended for casinos seeking AI-driven identity verification and banned player management

Are there published case studies of successful deployments?

Deployment in major Las Vegas casinos, Illinois gaming room access control with VeriLocks, cannabis vending machines using age verification powered by IDScan.net

What server specifications are available for gaming operations?

Cloud-based software hosted securely on Microsoft Azure with on-premises deployment options

Is specialized remote gambling equipment offered?

Remote identity verification API with AI-driven live selfie checks and document scanning

Do servers meet specific licensing requirements?

Supports compliance with state and federal age and identity verification laws including self-exclusion enforcement

What redundancy and failover capabilities exist?

Cloud-hosted services with high availability and on-premises failover options

What network connectivity options are supported?

Ethernet, Wi-Fi, and cloud network integration supported

Are there dedicated gaming server configurations?

Integration with IGT gaming systems for automatic loyalty enrollment and player data capture

What uptime guarantees are provided?

High uptime reliability for cloud services, detailed SLA not publicly specified

What connectivity options are available (WiFi, Ethernet)?

Supports mobile device camera scanning, Ethernet, Wi-Fi

Do machines include player tracking systems?

Integration with player tracking databases for loyalty and self-exclusion management

Are there mobile live gaming setups?

Mobile ID acceptance enabling identity verification on iPhone and other compliant mobile IDs

What cashier workstation configurations exist?

Used to automate player identity verification and form processing at casino cashier cages

Is barcode/QR code scanning supported?

Barcode scanning capabilities including 2D barcode and PDF417 on IDs

Is real-time transaction reporting available?

Real-time data syncing across devices and locations via cloud platform

What ID scanning equipment is manufactured?

Handheld and kiosk ID scanners including the IDWare 9000, supporting driver's licenses, passports, and global IDs

Are biometric verification devices available?

Facial recognition with AI-driven face matching and liveness detection during identity verification

What document verification capabilities exist?

Multi-wavelength light analysis, UV and infrared scanning, hologram and watermark inspection, barcode/format algorithmic checks

Is facial recognition technology included?

Integrated biometric facial recognition with liveness detection for identity confirmation

What passport/ID readers are offered?

Passport readers supported within handheld scanner devices

Is age verification functionality built-in?

Real-time age verification highlighting legal gambling age compliance with 95% accuracy in fake ID detection

Are there mobile verification devices?

Mobile ID acceptance via iPhone and other mobile wallets supported in 2024

What database integration capabilities exist?

Seamless integration with third-party databases including DMV, OFAC, social security, and local self-exclusion lists

Is real-time identity verification supported?

Identity verification processing in under 15 seconds with AI-driven analysis and anti-fraud layers

What anti-tampering devices are available?

Digital and physical tamper detection embedded in software with print quality, metadata, and font consistency checks

Are surveillance integration capabilities included?

Integrates with casino incident management and security systems for alerting on banned or self-excluded individuals

Are there counterfeit detection systems?

Advanced counterfeit detection with over 200 algorithmic checks on barcode and document format

What alarm and notification systems exist?

Alerts sent internally for VIP scans, banned list matches, and self-exclusion compliance breaches

Is biometric access control available?

Supports ID-activated door locking systems such as VeriLocks for gaming room access control

What encryption and security protocols are supported?

Secure cloud hosting with SOC 2 Type 2 compliance and encrypted data transfer

Is audit trail functionality included?

Complete audit trails and detailed reporting for compliance and incident management

What player tracking system hardware is available?

AI-integrated scanning linked to player tracking and loyalty systems

Is real-time gaming data collection supported?

Real-time synchronization of scanned ID data to cloud and integrated casino systems

What compliance monitoring equipment exists?

Automated compliance monitoring for banned and self-exclusion lists with reporting capabilities

Is responsible gaming monitoring hardware available?

Tools supporting self-exclusion enforcement and responsible gaming compliance

Are player loyalty cards manufactured?

Automatic loyalty enrollment through ID data capture in integration with casino player tracking

What communication protocols are supported?

TCP/IP, HTTPS for cloud connectivity, TWAIN compatibility

Is cloud connectivity available?

Cloud-hosted solutions on Microsoft Azure with secure multi-device data sync

Are there remote monitoring capabilities?

Remote monitoring and alerting through cloud platform and incident management integration

What diagnostic and maintenance features exist?

Built-in diagnostic tools and software health monitoring via cloud

Is equipment suitable for mobile deployments?

Mobile deployment suitable via iOS apps and handheld Android devices

What regulatory compliance certifications exist?

SOC 2 Type 2 Compliant, TSA technology approved

Are installation and setup services provided?

Installation and setup support offered through sales and technical teams

What training programs are available for operators?

Training programs and product specialists available to assist operators with integration and compliance needs

Is technical documentation comprehensive?

Extensive technical documentation and developer API guides available online

What warranty terms are offered?

Many products offered with lifetime warranties

What maintenance contracts are available?

Maintenance and support contracts available, SLA-backed with rapid response times

Is 24/7 monitoring and support included?

Available through cloud monitoring services and support agreements