Brief description of the company
American manufacturer specializing in RAIN RFID devices and software, providing wireless connectivity solutions for item-level tracking and Internet of Things applications since 2000
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What equipment does the company manufacture?
Player tracking hardware manufacturers - RFID systems including RFID readers, RFID reader chips, and RFID tag chips suitable for item tracking and inventory management in gambling and other industries
What is the official website of the equipment manufacturer?
https://www.impinj.com
Where can I find customer support contacts?
[email protected] available through online portal; regional phone numbers provided via official website
What is the technical support phone number?
+1-206-517-5300 (main line; technical support available via customer portal)
What is the email for technical issues?
[email protected] (contact available through support portal)
Are there separate contacts for different equipment types?
Separate contacts for RFID readers, RFID chips, and software support available through Impinj customer portal
Is there remote technical support available?
Remote diagnostics and support available through software platform and web-based tools with secure access to devices and logs
Are there regional service centers?
Service and support hubs primarily in United States, with partner networks in Asia and Europe
What are the support response times?
Targeted response within 24-48 hours for technical inquiries, expedited support for critical issues through partner network
In which languages is support provided?
English primarily; partner support may offer additional languages depending on region
When was the equipment manufacturer established?
Founded in 2000
Who are the founders and current owners?
Founded by Carver Mead, Chris Diorio, and Alain Martin; publicly traded company with diverse shareholders
In which country is the company headquartered?
United States
What is the company's manufacturing history?
Founded to commercialize advanced RFID technology developed from Caltech research; entered market with EPCglobal Gen 2 RFID products in 2006; acquired Intel RFID division in 2008 to enhance hardware portfolio
Are there manufacturing facilities in multiple countries?
Manufacturing and assembly primarily in the United States with global distribution via partners and OEM integrators
What certifications does the manufacturer hold?
ISO 9001:2015 certified by TUV Rheinland North America
Which regulatory bodies approve the equipment?
FCC (United States), ETSI (Europe), UL safety listing, RoHS3 compliance, CE marking for EU
In which jurisdictions is the equipment certified?
USA, Canada, European Union, Mexico, South Korea, Japan, Australia, Brazil, Hong Kong, India, Saudi Arabia, Singapore, South Africa, Taiwan, UAE, among others as per product model
Are there quality management certifications (ISO, etc.)?
ISO 9001:2015 certified
Has the equipment passed third-party testing?
Utilizes third-party regulatory labs for certification to FCC, ETSI, CE, UL standards
Does the company participate in gaming trade shows?
Participates regularly in major industry events including CES, RFID Journal Live, and G2E via partners and own exhibits
What is the market reputation and track record?
Recognized leader in RAIN RFID technology with one of the largest installed bases and widespread adoption in supply chain, retail, and related verticals
What feedback do customers provide about the equipment?
High marks for read accuracy, reliability, and robust performance in challenging RF environments
Where can I find independent equipment reviews?
Industry reviews note Impinj Speedway readers and R700 model as top performers in speed, accuracy, and software integration
What advantages do operators highlight?
Superior tag read sensitivity, scalability, and support for complex IoT and inventory needs
Are operators satisfied with after-sales support?
Positive feedback on technical responsiveness and remote support capabilities
How user-friendly is the equipment according to customers?
User-friendly interfaces with support for REST APIs and modern software integration
How do they evaluate return on investment?
Strong ROI for clients due to improved inventory accuracy and operational efficiency
Do customers recommend this manufacturer?
Frequently recommended for enterprise RFID deployments for consistent performance and scalability
Are there published case studies of successful deployments?
Documented usage in retail inventory management, manufacturing supply chain tracking, and healthcare asset tracking
Do machines include player tracking systems?
Integrated with RAIN RFID reader systems capable of detailed item and player tracking through RFID chips and tags
Is real-time transaction reporting available?
Supported through Impinj ItemSense software platform providing real-time data collection and analytics
What database integration capabilities exist?
Supports integration via APIs and SDKs for real-time data exchange with enterprise systems
Are surveillance integration capabilities included?
Compatible with third-party surveillance and monitoring systems through integration APIs
Is RFID tracking technology available?
RAIN RFID technology operating in UHF range (EPCglobal Gen 2 / ISO 18000-63) supporting up to 1,100 tag reads per second with superior sensitivity and range
What encryption and security protocols are supported?
Firmware signed and secure boot features along with secure communication protocols
Is audit trail functionality included?
Provided via software platform and logging features for detailed operational audit trails
What player tracking system hardware is available?
Speedway and R700 RFID fixed readers and partner handheld readers combining high sensitivity and reliability for detailed player and asset tracking
Is real-time gaming data collection supported?
Real-time data capture with native support for REST APIs and integration with cloud IoT platforms
What RFID reader systems are offered?
Speedway series, R700 model readers, Indy series reader chips—available with 2 or 4 antenna ports and advanced Autopilot tuning technology
Is inventory tracking RFID hardware available?
Comprehensive solutions used globally for inventory tracking leveraging RFID tags and fixed/mobile readers
What range of RFID frequencies are supported?
UHF 860-960 MHz frequency range supported complying with EPCglobal Gen 2 / ISO 18000-63 standards
What are the power consumption requirements?
R700 reader power supply options include PoE+ or 24V DC with power consumption optimized for continuous industrial operation
What communication protocols are supported?
Supports LLRP, REST APIs, TCP/IP, UDP, MQTT for cloud and local integration
Is cloud connectivity available?
Integrated cloud compatibility through ItemSense software and RESTful API support
Are there remote monitoring capabilities?
Full remote monitoring, diagnostics, and alerting available via proprietary software platforms
What diagnostic and maintenance features exist?
Embedded diagnostics, firmware updates, and detailed logging supported natively
Is equipment suitable for mobile deployments?
Partner handheld readers incorporate Impinj chips designed for mobile asset tracking
Are there indoor/outdoor variants available?
Fixed readers designed for indoor and sheltered outdoor environments
What regulatory compliance certifications exist?
FCC Part 15.247 & 15.249, ETSI EN 302 208 v3.3.0, UL Listing, CE Mark, RoHS3 compliant
Is technical documentation comprehensive?
Comprehensive technical datasheets, application notes, and integration guides available online
Are spare parts readily available?
Spare RFID chips, reader components, and antennas available through authorized distributors and partners
What warranty terms are offered?
Standard limited warranty typically one to three years depending on product line
Is 24/7 monitoring and support included?
Available through selected partners and service providers in support network