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Brief description of the company

Ingenico is a French technology company specializing in secure electronic transaction solutions, primarily manufacturing point-of-sale (POS) payment terminals and providing related payment services and software for merchants globally. It has over 40 years of industry experience and is a leading provider of payment terminals used by millions worldwide.

What equipment does the company manufacture?

Cash handling equipment manufacturers - bill validators and coin mechanisms; Account management kiosk manufacturers - self-service payment terminals including cash-in/cash-out machines; Mobile device integration manufacturers - portable payment terminals with wireless connectivity; Player rewards terminal manufacturers - payment terminals with value-added applications; Networking infrastructure manufacturers - terminals supporting Wi-Fi, Ethernet, Bluetooth, GPRS/3G/4G; Identity verification equipment manufacturers - biometric and card reader technologies integrated in terminals.

What is the official website of the equipment manufacturer?

https://ingenico.com

Where can I find customer support contacts?

Contact form available via Ingenico website for regional support; local support phone numbers and emails provided based on country of purchase.

What is the technical support phone number?

Varies by region; global technical support is available with contact details provided through official channels.

Is there a 24/7 support hotline?

Available as part of Ingenico’s Terminal as a Service (TaaS) model with 24/7 support for critical payment terminal operations.

What is the email for technical issues?

Provided via customer support portals and regional offices; no universal public email; support accessed through Ingenico customer portals.

Where can I find field service support?

Available globally with certified technicians in major regions including Europe, North America, and Asia; localized field service for installation and technical support.

Is there remote technical support available?

Yes, remote diagnostics and software updates are supported through cloud-based terminal management systems.

Are there regional service centers?

Located in Europe (France headquarters), North America, Asia, and other regions supporting global operations.

What are the support response times?

Defined service level agreements available through customer contracts; typically rapid response for critical issues.

In which languages is support provided?

Support provided in multiple languages including English, French, Spanish, German, and regional languages depending on location.

Are there on-site service technicians?

Available in key operational markets with on-site service for installations and emergency repairs.

What are the support operating hours?

Depending on region and service agreement; 24/7 support available for critical issues via TaaS.

Is there emergency repair service available?

Yes, emergency repair services with rapid response times for critical terminal functionality.

When was the equipment manufacturer established?

Founded in 1980.

Who are the founders and current owners?

Founded by Jean-Jacques Poutrel and Michel Malhouitre; acquired by Worldline in 2020 and operated as part of Worldline’s Terminals, Solutions & Services business until sale to Apollo Global Management in 2022.

In which country is the company headquartered?

France.

What is the company's manufacturing history?

Ingenico started manufacturing EFTPOS devices in the 1980s, expanded product lines consistently, acquired multiple companies such as Fujian Landi and Bambora to enhance technology and market reach, currently manufacturing millions of POS terminals annually globally.

Are there manufacturing facilities in multiple countries?

Yes, manufacturing and service facilities across Europe, North America, and Asia.

What certifications does the manufacturer hold?

PCI-PTS security certifications (including PCI-PTS 5.x for advanced terminals), compliance with EMV, and adherence to global payment security standards.

Which regulatory bodies approve the equipment?

Certified and approved by payment and financial regulatory bodies globally, including PCI Security Standards Council, EMVCo, and regional authorities.

In which jurisdictions is the equipment certified?

Equipment certified for use in Europe, North America (including US and Canada), Asia, and multiple international jurisdictions aligned with local regulations.

Are there quality management certifications (ISO, etc.)?

ISO 9001 certification for quality management systems.

Has the equipment passed third-party testing?

Utilizes PCI and EMVCo certification laboratories; equipment undergoes third-party security and performance validations.

Are there partnerships with major casino operators?

Partners with various merchants and retailers globally; specific casino operator partnerships not publicly disclosed.

Does the company participate in gaming trade shows?

Participates in major payment and technology trade shows; presence at gaming trade shows is limited but includes G2E for payment-related solutions.

What industry awards has the manufacturer received?

Recognized for innovation in payment technologies and terminal management solutions; specific awards not detailed.

What is the market reputation and track record?

Known as a global leader in payment terminal manufacturing with strong market presence in retail and service sectors worldwide.

What feedback do customers provide about the equipment?

Reports indicate reliable and secure equipment with positive feedback on ease of use and connectivity options.

Where can I find independent equipment reviews?

Reviews highlight fast transaction processing, robust security features, and flexible connectivity in Ingenico terminals.

What advantages do operators highlight?

High security standards, extensive payment method acceptance, portability of terminals, and strong cloud-based management.

Are there common complaints about equipment reliability?

Limited issues reported; occasional complaints relate to hardware aging and software updates management.

How do customers rate build quality?

High build quality with durable materials and ergonomic design.

Are operators satisfied with after-sales support?

Generally positive, with strong technical support and field service network.

How user-friendly is the equipment according to customers?

User-friendly interfaces, including touchscreens and intuitive menus, with Android-based models enhancing app integration.

How do they evaluate return on investment?

Positive ROI reported due to streamlined payment processing and multi-function terminal capabilities.

Do customers recommend this manufacturer?

Recommended primarily for retail and service payment processing; suitable for integration with third-party applications.

Are there published case studies of successful deployments?

Successful deployments include large retail chains, food service businesses, and mobile commerce operators globally.

Do servers meet specific licensing requirements?

Complies with PCI, EMV, and regional payment security licensing requirements ensuring secure transaction processing.

What redundancy and failover capabilities exist?

Supports remote updates and failover configurations within terminal management platforms.

What cooling and power requirements are needed?

Standard power consumption compatible with typical POS terminal power supplies; efficient power usage.

What network connectivity options are supported?

Wi-Fi, Bluetooth, Ethernet, GPRS/3G/4G, and NFC for versatile connectivity.

What uptime guarantees are provided?

High reliability with cloud management enabling continuous operation and quick issue resolution.

What screen sizes and types are offered?

Various models range from 2.8" to 5" color touchscreens; some with keypad and others fully touchscreen interfaces.

Do terminals support multiple languages?

Terminals support multiple languages tailored to regional needs.

Are touch screen interfaces included?

Capacitive touchscreens on modern terminals; some models combined with physical keypads.

What payment methods do terminals accept?

EMV chip and PIN, magstripe, contactless NFC, QR code payments, mobile wallets like Google Pay and Samsung Pay.

What connectivity options are available (WiFi, Ethernet)?

Ethernet, Wi-Fi, Bluetooth, cellular (3G/4G), USB.

Do terminals include built-in printers?

Available on several models, thermal receipt printers integrated.

What display technologies are used?

Color LCD and LED backlit displays.

What POS terminal models are available for casinos?

Yes, Ingenico POS terminals widely used as payment interfaces in casino floor retail and food/beverage outlets.

Is multi-currency support available?

Supports multiple currencies depending on configuration and regional setup.

What receipt printing options are included?

Thermal printers supporting standard receipt paper formats (typically 57mm wide), fast print speeds.

Is barcode/QR code scanning supported?

Supports QR code-based payments and barcode scanning depending on terminal model and software integration.

Are there integrated card readers?

EMV chip readers, magnetic stripe readers, NFC/contactless payment readers.

Is real-time transaction reporting available?

Yes, real-time reporting integrated with cloud management platforms.

What database integration capabilities exist?

Supports API integration with merchant systems and payment gateways; cloud-based terminal management allows data syncing and analytics.

What anti-tampering devices are available?

Terminals equipped with anti-tampering mechanisms compliant with PCI security standards.

What alarm and notification systems exist?

Includes security alert features for tampering and fraud detection.

What encryption and security protocols are supported?

Supports end-to-end encryption protocols compliant with PCI PTS and EMV standards.

Is audit trail functionality included?

Maintains transaction logs and audit trails accessible via terminal management software.

Are there mobile payment integration devices?

Supports contactless payments including mobile wallets such as Apple Pay, Google Pay, Samsung Pay.

Is contactless payment card support included?

NFC contactless payments supported on most recent terminal models.

What receipt printer models are manufactured?

Thermal printers integrated, models vary by terminal series, typically 57mm paper width, print speed optimized for retail use.

What are the power consumption requirements?

Low to moderate power consumption designed for portable and stationary use, compliant with global electrical standards.

What operating temperature ranges are supported?

Operable in typical indoor retail environmental conditions; some portable models suitable for outdoor or mobile use.

Is modular design and expandability included?

Terminals support software updates and some hardware modularity such as add-on pin pads and printers.

What communication protocols are supported?

TCP/IP, Wi-Fi, Bluetooth, USB, GPRS/3G/4G cellular protocols.

Is cloud connectivity available?

Integrated cloud-based terminal management platform for software updates, monitoring, and analytics.

Are there remote monitoring capabilities?

Yes, real-time remote monitoring of terminal status and health.

What diagnostic and maintenance features exist?

Embedded diagnostics and remote troubleshooting tools.

Is equipment suitable for mobile deployments?

Yes, multiple portable terminal models optimized for mobile and remote payment acceptance.

Are there indoor/outdoor variants available?

Portable terminals designed for both indoor and outdoor use.

What regulatory compliance certifications exist?

PCI PTS certifications, EMVCo compliance, GDPR adherence for data protection in EU.

Are installation and setup services provided?

Installation and setup support provided by regional technical teams and partners.

What training programs are available for operators?

Training programs available for operators and merchants through partners and online resources.

Is technical documentation comprehensive?

Comprehensive technical manuals, user guides, and integration documentation available online.

Are spare parts readily available?

Spare parts widely available through global distribution networks.

What warranty terms are offered?

Standard manufacturer warranty typically ranges from 1 to 3 years depending on device and region.

Is equipment financing available?

Equipment financing options available through worldline and third-party partners.

Are trade-in programs offered for upgrades?

Trade-in and upgrade programs offered to existing customers during terminal refresh cycles.

What maintenance contracts are available?

Maintenance contracts and extended service plans available with different service levels.

Is 24/7 monitoring and support included?

Yes, part of cloud-based Terminal as a Service (TaaS) model.