Ingenico is a French technology company specializing in secure electronic transaction solutions, primarily manufacturing point-of-sale (POS) payment terminals and providing related payment services and software for merchants globally. It has over 40 years of industry experience and is a leading provider of payment terminals used by millions worldwide.
Cash handling equipment manufacturers - bill validators and coin mechanisms; Account management kiosk manufacturers - self-service payment terminals including cash-in/cash-out machines; Mobile device integration manufacturers - portable payment terminals with wireless connectivity; Player rewards terminal manufacturers - payment terminals with value-added applications; Networking infrastructure manufacturers - terminals supporting Wi-Fi, Ethernet, Bluetooth, GPRS/3G/4G; Identity verification equipment manufacturers - biometric and card reader technologies integrated in terminals.
https://ingenico.com
Contact form available via Ingenico website for regional support; local support phone numbers and emails provided based on country of purchase.
Varies by region; global technical support is available with contact details provided through official channels.
Available as part of Ingenico’s Terminal as a Service (TaaS) model with 24/7 support for critical payment terminal operations.
Provided via customer support portals and regional offices; no universal public email; support accessed through Ingenico customer portals.
Available globally with certified technicians in major regions including Europe, North America, and Asia; localized field service for installation and technical support.
Yes, remote diagnostics and software updates are supported through cloud-based terminal management systems.
Located in Europe (France headquarters), North America, Asia, and other regions supporting global operations.
Defined service level agreements available through customer contracts; typically rapid response for critical issues.
Support provided in multiple languages including English, French, Spanish, German, and regional languages depending on location.
Available in key operational markets with on-site service for installations and emergency repairs.
Yes, emergency repair services with rapid response times for critical terminal functionality.
Founded in 1980.
Founded by Jean-Jacques Poutrel and Michel Malhouitre; acquired by Worldline in 2020 and operated as part of Worldline’s Terminals, Solutions & Services business until sale to Apollo Global Management in 2022.
France.
Ingenico started manufacturing EFTPOS devices in the 1980s, expanded product lines consistently, acquired multiple companies such as Fujian Landi and Bambora to enhance technology and market reach, currently manufacturing millions of POS terminals annually globally.
Yes, manufacturing and service facilities across Europe, North America, and Asia.
PCI-PTS security certifications (including PCI-PTS 5.x for advanced terminals), compliance with EMV, and adherence to global payment security standards.
Certified and approved by payment and financial regulatory bodies globally, including PCI Security Standards Council, EMVCo, and regional authorities.
Equipment certified for use in Europe, North America (including US and Canada), Asia, and multiple international jurisdictions aligned with local regulations.
ISO 9001 certification for quality management systems.
Utilizes PCI and EMVCo certification laboratories; equipment undergoes third-party security and performance validations.
Partners with various merchants and retailers globally; specific casino operator partnerships not publicly disclosed.
Participates in major payment and technology trade shows; presence at gaming trade shows is limited but includes G2E for payment-related solutions.
Recognized for innovation in payment technologies and terminal management solutions; specific awards not detailed.
Known as a global leader in payment terminal manufacturing with strong market presence in retail and service sectors worldwide.
Reports indicate reliable and secure equipment with positive feedback on ease of use and connectivity options.
Reviews highlight fast transaction processing, robust security features, and flexible connectivity in Ingenico terminals.
High security standards, extensive payment method acceptance, portability of terminals, and strong cloud-based management.
Limited issues reported; occasional complaints relate to hardware aging and software updates management.
Generally positive, with strong technical support and field service network.
User-friendly interfaces, including touchscreens and intuitive menus, with Android-based models enhancing app integration.
Positive ROI reported due to streamlined payment processing and multi-function terminal capabilities.
Recommended primarily for retail and service payment processing; suitable for integration with third-party applications.
Successful deployments include large retail chains, food service businesses, and mobile commerce operators globally.
Complies with PCI, EMV, and regional payment security licensing requirements ensuring secure transaction processing.
Supports remote updates and failover configurations within terminal management platforms.
Standard power consumption compatible with typical POS terminal power supplies; efficient power usage.
High reliability with cloud management enabling continuous operation and quick issue resolution.
Various models range from 2.8" to 5" color touchscreens; some with keypad and others fully touchscreen interfaces.
Terminals support multiple languages tailored to regional needs.
Capacitive touchscreens on modern terminals; some models combined with physical keypads.
EMV chip and PIN, magstripe, contactless NFC, QR code payments, mobile wallets like Google Pay and Samsung Pay.
Available on several models, thermal receipt printers integrated.
Color LCD and LED backlit displays.
Yes, Ingenico POS terminals widely used as payment interfaces in casino floor retail and food/beverage outlets.
Supports multiple currencies depending on configuration and regional setup.
EMV chip readers, magnetic stripe readers, NFC/contactless payment readers.
Yes, real-time reporting integrated with cloud management platforms.
Supports API integration with merchant systems and payment gateways; cloud-based terminal management allows data syncing and analytics.
Terminals equipped with anti-tampering mechanisms compliant with PCI security standards.
Includes security alert features for tampering and fraud detection.
Supports end-to-end encryption protocols compliant with PCI PTS and EMV standards.
Maintains transaction logs and audit trails accessible via terminal management software.
Supports contactless payments including mobile wallets such as Apple Pay, Google Pay, Samsung Pay.
NFC contactless payments supported on most recent terminal models.
Thermal printers integrated, models vary by terminal series, typically 57mm paper width, print speed optimized for retail use.
Low to moderate power consumption designed for portable and stationary use, compliant with global electrical standards.
TCP/IP, Wi-Fi, Bluetooth, USB, GPRS/3G/4G cellular protocols.
Integrated cloud-based terminal management platform for software updates, monitoring, and analytics.
Yes, real-time remote monitoring of terminal status and health.
Embedded diagnostics and remote troubleshooting tools.
Yes, multiple portable terminal models optimized for mobile and remote payment acceptance.
Portable terminals designed for both indoor and outdoor use.
PCI PTS certifications, EMVCo compliance, GDPR adherence for data protection in EU.
Installation and setup support provided by regional technical teams and partners.
Training programs available for operators and merchants through partners and online resources.
Comprehensive technical manuals, user guides, and integration documentation available online.
Spare parts widely available through global distribution networks.
Standard manufacturer warranty typically ranges from 1 to 3 years depending on device and region.
Equipment financing options available through worldline and third-party partners.
Trade-in and upgrade programs offered to existing customers during terminal refresh cycles.
Maintenance contracts and extended service plans available with different service levels.
Yes, part of cloud-based Terminal as a Service (TaaS) model.
