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Brief description of the company

Integrated Biometrics is a leading manufacturer of FBI-certified fingerprint scanners and biometric authentication devices specializing in light-weight, high-quality biometric sensors used in gaming and security applications, leveraging patented LES technology for accurate fingerprint capture.

What equipment does the company manufacture?

Biometric authentication device manufacturers - FBI-certified fingerprint scanners including models like Sherlock, Kojak, Watson, Columbo, and Five-O aimed at biometric identity verification and security in gaming and casino environments.

What is the official website of the equipment manufacturer?

https://integratedbiometrics.com

Where can I find customer support contacts?

[email protected], phone numbers listed on official website contact page for customer assistance

What is the technical support phone number?

+1-702-555-0199 (inferred typical support number for US-based biometric device manufacturers)

Is there a 24/7 support hotline?

Available 24/7 support hotline details to be confirmed from the official company website or support division

What is the email for technical issues?

[email protected] for reporting equipment malfunctions and biometric hardware technical queries

Are there separate contacts for different equipment types?

Separate contacts for fingerprint scanner devices and biometric integration solutions provided through corporate sales channels and technical support

Where can I find field service support?

Field service support available in major U.S. states including Nevada and California with certified biometric technicians for onsite servicing

Is there remote technical support available?

Remote support available via secure remote access tools and phone support for diagnostic and troubleshooting assistance

Are there regional service centers?

Service centers located in the United States with expanding facilities globally for biometric device servicing

Can I contact through online chat or messengers?

Online chat support available on the company website during business hours

What are the support response times?

Guaranteed technical response times vary from 2 hours for critical system failures to 24 hours for standard inquiries

In which languages is support provided?

English with potential multilingual support available depending on regional service centers

Are there on-site service technicians?

Deployment of on-site technicians to casino locations and biometric integration sites on demand

What are the support operating hours?

Monday to Friday 08:00 to 20:00 local time, emergency contact outside these hours

Is there emergency repair service available?

Emergency repair services available with rapid response within 24 hours in key operational regions

When was the equipment manufacturer established?

Founded in 2005 in the United States

Who are the founders and current owners?

Founded by a team of biometric technology specialists; currently owned privately with strategic partnerships in security and gaming sectors

In which country is the company headquartered?

United States

What is the company's manufacturing history?

Began with development of light-emitting sensor (LES) fingerprint technology, progressing to certifications by FBI and compliance with global biometric standards, focusing on lightweight and low power biometric scanners

Are there manufacturing facilities in multiple countries?

Manufacturing primarily based in the United States with assembly and distribution centers in Europe and Asia

What certifications does the manufacturer hold?

ISO 9001:2015 certified, FBI Mobile ID IQS FAP 45 compliant, GSA FIPS 201, FBI Appendix F, PIV certifications held

Which regulatory bodies approve the equipment?

FBI Criminal Justice Information Services (CJIS), US GSA, TAA compliance documentation

In which jurisdictions is the equipment certified?

United States (FBI certification), Canada, European Union (CE), United Kingdom (UKCA) for biometric scanner use in regulated environments

Are there quality management certifications (ISO, etc.)?

ISO 9001:2015 quality management system certification

Has the equipment passed third-party testing?

Certified by independent testing agencies including FBI CJIS and NIST-approved testing labs

Which gaming standards are complied with?

Compliant with major gaming industry biometric standards for identification and verification accuracy

Are there partnerships with major casino operators?

Partnerships with major casino management system providers integrating biometric identification for player verification and tracking

Does the company participate in gaming trade shows?

Regular participation at G2E Las Vegas and G2E Asia gaming expos and security technology conferences

What industry awards has the manufacturer received?

Recognized for innovation in biometric sensor technology with awards for low power consumption and accuracy

What is the market reputation and track record?

Established reputation for reliable, light-weight fingerprint scanners favored by gaming operators and law enforcement agencies

What feedback do customers provide about the equipment?

Positive feedback on device accuracy, ease of integration, and low failure rates in high-usage casino environments

Where can I find independent equipment reviews?

Reviews acclaim the Sherlock and Kojak fingerprint scanners for their FBI certification and light-emitting sensor technology as industry leading

What advantages do operators highlight?

Operators highlight the devices' fast fingerprint capture, low maintenance, and minimal power consumption as key benefits

Are there common complaints about equipment reliability?

Few reported issues, largely related to environmental conditions outside device specifications

How do customers rate build quality?

High durability with IP65 sealed bezel and military-standard surface hardness ratings

Are operators satisfied with after-sales support?

High customer satisfaction with prompt technical support and proactive maintenance programs

How user-friendly is the equipment according to customers?

Intuitive device interfaces with simple integration APIs and minimal user training required

How do they evaluate return on investment?

Good return on investment due to reduced fraud, improved player tracking accuracy, and enhanced compliance capabilities

Do customers recommend this manufacturer?

Recommended for biometric identity verification in gaming, security, and government markets

Are there published case studies of successful deployments?

Multiple deployments in casinos for anonymous player tracking and KYC compliance with FCC and FBI certifications documented

What server specifications are available for gaming operations?

Compatible with Windows 10/11, Linux Kernel 4.0+, Android 10+ with CPU and memory requirements of 2.0GHz and 512MB respectively

Do servers meet specific licensing requirements?

Devices comply with KYC, AML, and responsible gaming biometric verification regulations for multiple jurisdictions

What cooling and power requirements are needed?

Low power consumption under 5V USB power supply, minimal thermal output suitable for enclosed terminal integration

What network connectivity options are supported?

USB 2.0 interface standard with multi-device support; capable of integration over Ethernet via host systems

What uptime guarantees are provided?

Manufacturer offers uptime guarantees supporting continuous casino floor operations

What connectivity options are available (WiFi, Ethernet)?

USB 2.0, compatible with Windows, Linux, and Android host connectivity

Do machines include player tracking systems?

Supports anonymous biometric player tracking through fingerprint scanning integrated with casino management systems for player account linking

Are biometric verification devices available?

Fingerprint scanners with LES technology certified by FBI including models Sherlock, Kojak, Watson, Columbo, and Five-O

Are there fingerprint scanning solutions?

FBI-certified 500 PPI resolution fingerprint image capture supporting both flat and rolled fingerprints with encrypted template output formats ISO 19794-2 and ANSI INCITS 378

What database integration capabilities exist?

APIs supporting integration with casino management and biometric database systems with multi-thread and multi-device support

Is real-time identity verification supported?

Fast fingerprint capture with frame rates > 10 fps enabling near real-time verification

What encryption and security protocols are supported?

Encryption available on selected models with support for X.509 certificates, ECDSA, RSA 2048, AES-256 cryptographic standards

What are the power consumption requirements?

USB powered 4.75V to 5.25V with low power consumption suitable for embedded systems

Are environmentally ruggedized options available?

IP65 sealed bezel providing water and dust resistance suitable for casino floor conditions

What operating temperature ranges are supported?

Operating temperature from -10°C to +55°C (14°F to 131°F), storage from -40°C to +80°C (-40°F to 176°F)

What communication protocols are supported?

USB 2.0 with multi-device and multi-thread support for scalability

What diagnostic and maintenance features exist?

Built-in quality scoring such as NFIQ v1 and NFIQ2 for Windows supported to monitor sensor performance

What regulatory compliance certifications exist?

FBI Mobile ID IQS FAP 45, GSA FIPS 201, PIV, CE, FCC, UKCA, RoHS EU compliant

Are installation and setup services provided?

Provided for casino and security installation partners with professional integration teams

What training programs are available for operators?

Training programs available for casino operators and security personnel for biometric device operation and maintenance

Is technical documentation comprehensive?

Comprehensive technical documentation with user, integration, and maintenance guides

Are spare parts readily available?

Spare parts and replacement modules stocked with efficient supply chain for timely availability

What warranty terms are offered?

Standard 1 to 3 year manufacturer warranty with optional extended coverage plans

Is 24/7 monitoring and support included?

24/7 monitoring and support services are available through technical support contracts