International Game Technology PLC (IGT) is a global leader in the gaming industry, specializing in the design, development, and manufacturing of casino gaming systems, slot machines, lottery technology, and sports betting solutions with over 40 years of industry experience and global operations headquartered in London and Las Vegas.
Player tracking hardware manufacturers - RFID card readers, proximity sensors, biometric fingerprint scanners; Account management kiosk manufacturers - self-service sports betting kiosks, cash-in/cash-out machines; Identity verification equipment manufacturers - ID scanners and document readers integrated with casino management systems; Access control hardware manufacturers - networked access control devices; Player rewards terminal manufacturers - player loyalty and rewards terminals; Cash handling equipment manufacturers - bill validators, coin mechanisms; Surveillance integration hardware manufacturers - casino surveillance systems integrated with player tracking; Mobile device integration manufacturers - gaming floor mobile device mounts and docking stations; Networking infrastructure manufacturers - gaming network switches and routers with security features; Biometric authentication device manufacturers - facial recognition and fingerprint scanning integration.
https://www.igt.com
Customer support is available via phone, email, and live chat on IGT's official website; specific contact details are region dependent and accessible through customer portals on igt.com.
+1-702-221-6000 (IGT global headquarters Las Vegas main line, technical support via escalation protocols).
IGT provides 24/7 technical support for critical gaming equipment and systems through dedicated hotlines connected to casino operators and partners.
[email protected] is a common support contact for technical issues within IGT’s global support framework.
Separate contacts exist for player tracking systems, cashless payment systems, and sports betting kiosks accessible via segmented customer support teams through IGT's website and client management systems.
Field service support is available in key jurisdictional markets including Nevada, New Jersey, and several international locations with certified technicians and rapid response teams.
IGT offers remote troubleshooting, diagnostics, and software updates through proprietary systems integrated with casino management systems like IGT ADVANTAGE for real-time problem resolution.
Regional service centers are located in Las Vegas, Providence (Rhode Island), Rome (Italy), and London (UK) for global coverage and regional on-site support.
Live chat support is available on IGT's official website primarily for commercial and technical inquiries with dedicated gaming client support portals.
Response times vary by issue severity; critical equipment faults typically receive response within 1-2 hours for deployed clients, standard inquiries within 24 hours.
Support is provided in English, Italian, Spanish, and additional local languages depending on geographic market presence.
On-site technicians are deployed in major U.S. gaming jurisdictions and select international markets, supporting installation, maintenance, and emergency repairs.
Emergency repair service is offered 24/7 with rapid dispatch capabilities in all major gaming markets where IGT operates.
Established originally as International Game Technology in 1975; current entity formed after mergers with Gtech and Lottomatica with rebranding in 2015.
Initially founded in 1975, current ownership controlled largely by Apollo Global Management post-2025 merger, with a minority stake by De Agostini Group.
United States (Las Vegas, Nevada) and United Kingdom (London) headquarters.
Began manufacturing electromechanical and video slot machines in the 1970s; introduced computer technology into gaming terminals in the 1980s; expanded through acquisitions including Gtech and Lottomatica; operates advanced manufacturing facilities in Las Vegas consolidating production since early 2000s.
Manufacturing and assembly facilities in the United States (Las Vegas), Italy (Rome), and support offices globally, with centralized manufacturing facilities consolidated in Las Vegas.
Holds ISO 9001 certification and other relevant international quality management certifications supporting manufacturing excellence and gaming compliance.
Equipment approved by major regulatory bodies including Nevada Gaming Control Board, New Jersey Division of Gaming Enforcement, UK Gambling Commission, and other global authorities.
Certified for use in Nevada, New Jersey, Pennsylvania, Italy, UK, Australia, Canada, and multiple other regulated gaming jurisdictions worldwide.
ISO 9001:2015 certified for quality management systems applicable to manufacturing and software development.
Third-party testing performed by Gaming Laboratories International (GLI) and other recognized certification bodies for hardware and software gaming compliance.
Complies with GLI standards, BMM Testlabs, iTech Labs, and other international gaming certification bodies for fairness, security, and RNG integrity.
Partnerships with major casino operators including MGM Resorts, Caesars Entertainment, Penn National Gaming, and international operators such as Singapore Pools.
Participates regularly in major industry trade shows including Global Gaming Expo (G2E), ICE London, and regional gaming conferences.
Recipient of multiple industry awards for innovation in slot machines, player tracking, and cashless gaming technology.
Strong market reputation as a reliable supplier of casino gaming technology; leading market share in slot machine manufacturing worldwide; known for innovations in player engagement and casino management systems.
Generally positive customer feedback highlights reliability, strong software integration, and extensive support; some legacy equipment noted for maintenance intensity.
Independent reviews commend IGT for innovative slot game designs and solid hardware engineering, with some critiques on software interface complexity in older systems.
Operators highlight IGT’s advanced player tracking integration, modular casino management systems, and robust cashless payment solutions as key benefits.
Occasional reports of hardware malfunctions in legacy player tracking units; issues typically managed through field service and software updates.
High satisfaction reported for after-sales service including field service, remote support, and training programs.
User interfaces considered modern and intuitive, especially in recent generations of kiosks and player tracking terminals; legacy systems less so.
Customers report strong return on investment through increased floor efficiency, improved player loyalty program management, and reduced cash handling costs.
Strongly recommended by major casino operators for integrated floor management solutions and innovative gaming hardware.
Published cases include deployment of IGT ADVANTAGE system across multi-property casino enterprises, extensive VLT rollout in European and US markets, and recent integration with Singapore Pools.
IGT’s gaming systems servers support distributed architectures, cloud-enabled backends, and integrated cashless payment processing with redundancy and failover.
Provides backend and software platforms for regulated iGaming and lottery operations with specialized gaming terminals for social and mobile platforms.
Equipment designed to meet stringent licensing requirements in all operating jurisdictions, including AML, KYC, and data privacy compliance.
Systems feature redundant server architecture, failover site controllers, and uninterrupted gaming operations protocols to ensure 99.9% uptime.
Slot machines and some kiosk terminals equipped with hot-swappable modules to reduce downtime during maintenance.
Slot machines and kiosks engineered with efficient cooling systems suitable for casino floor ambient conditions; power consumption optimized per model.
Networking and site controller devices available in rack-mount configurations for server room integration.
Offers configurable software stacks allowing customization for slot machine game themes, player tracking preferences, and regulatory features.
IGT systems guarantee high availability with uptime commitments of 99.9% for critical gaming floor systems and kiosks.
Manufactures self-service sports betting kiosks, bar-top betting terminals, and standard retail betting terminals.
QuickBet Kiosk with cashless payments and touch screen supported, deployed across US sports betting markets.
Offers displays from 6.2” player tracking screens to large 23” curved bar-top and kiosk displays using LCD and LED technologies.
Casino management and kiosk software supports multiple languages including English, Spanish, Italian, French, and more based on region.
Capacitive and resistive touch screens utilized in player tracking, kiosks, and betting terminals for intuitive user control.
Supports bill validators, coin mechanisms, credit/debit cards, cashless wallets (IGTPay), and mobile payment integrations.
Supports Ticket-In/Ticket-Out (TITO) technology across slot machines and kiosks for player convenience and cashless operation.
Equipment designed with ADA compliance in mind including accessible screen heights, tactile controls, and visual contrast options.
Integrated thermal ticket and voucher printers built into kiosks and player terminals with fast printing rates.
Produces a broad portfolio of slot machines including upright, slant-top, and bar-top cabinets featuring proprietary game titles.
Manufactures Video Lottery Terminals (VLT) and distributed gaming products compliant with jurisdictional standards.
Cabinets available in upright, slant-top, bar-top styles with 23” to 27” display options; ergonomic design for different venue types.
Games include licensed themes (Ghostbusters, Royal Spins, Golden Goddess) and proprietary slots designed for multi-line and multi-payline play.
Slot machines and VLTs support linked progressive jackpots including the Megabucks network, allowing multi-machine jackpot pooling.
Utilizes LED, LCD, and curved display technologies for both cabinets and kiosks, optimized for visibility and durability.
Offers multi-game functionality in terminals and slots allowing players to switch games on a single machine for an enhanced experience.
Supports a range of denominations suitable for high-limit and penny slot gaming environments.
IGT’s player tracking systems integrate RFID card readers, biometric authentication, and real-time data analytics with casino management systems.
Does not manufacture live dealer tables hardware but provides software and integration support for live dealer games via digital platforms.
Offers surveillance integration hardware including cameras with player tracking and event monitoring capabilities.
Provides streaming and broadcasting solutions primarily through partnerships rather than direct hardware manufacturing.
IGT does not prominently manufacture automated card shuffling devices; focus remains on electronic gaming machines and systems.
Electronic sports and race betting interfaces supported on self-service kiosks and bar-top terminals with cashless payment integration.
Provides lighting solutions for gaming floor ambiance integrated with cabinet designs and player experience systems.
No verified data on green screen technology support for gaming hardware.
Supported primarily through software and mobile platform integration with back-end gaming systems.
Slot machines and kiosks come with built-in audio systems optimized for immersive player experience.
Surveillance systems support multiple camera angles integrated with player tracking and event logging.
Manufactures combination Retailer Point of Sale (POS) terminals integrated with site controllers for betting and VLT operations.
Integrated cash management features available through cashless wallets IGTPay, cash-in/cash-out kiosks, and reconciliation software.
Offers cashier workstation products integrated with casino management systems for operational efficiency.
Supports multi-currency transactions in cash handling and cashless systems particularly in international markets.
Includes cash recycling functions in certain kiosks to optimize cash handling and reduce refill frequency.
Includes magnetic stripe, RFID, and smart card readers integrated into player tracking and betting terminals.
Real-time transaction and player activity reporting provided through IGT ADVANTAGE casino management system.
Integrates M-280 flatbed ID scanners and document readers from partners such as IDscan.net with player management systems for identity verification.
Supports facial recognition and fingerprint scanning integrated with access control and player authentication systems.
Features automated ID scanning with validation against government databases when integrated with software solutions like IDscan.net.
Uses facial recognition technology as part of biometric player verification and access control in partnership with specialized providers.
Provides fingerprint scanning options embedded in player tracking hardware and casino access control devices.
Partners with third-party hardware providers for passport and ID reading capabilities integrated into casino systems.
Systems include age verification protocols integrated with ID scanning technology to ensure compliance with licensing.
Mobile identity verification supported via integration with third-party providers and applications.
Fully integrates with multiple databases for player tracking, compliance, and identity verification following industry standards.
Processes identity verification in real time to expedite player enrollment and compliance screening.
Equipment includes tamper detection sensors and secure enclosures for player terminals and cash handling kiosks.
Integrates casino surveillance cameras with player tracking and event monitoring systems for comprehensive security management.
Supports motion detection in surveillance integration hardware to monitor casino floor activity.
Implements RFID technology in player tracking cards, chip tracking, and access control systems with typical read ranges suitable for gaming floor environments.
Employs counterfeit bill detection in bill validators and cash handling equipment with high accuracy sensors.
Provides integrated alarm systems with real-time alerts for security breaches and operational anomalies.
Uses facial recognition and fingerprint scanning for secure access control to restricted areas within casino properties.
Includes sensors for temperature and humidity monitoring within gaming equipment to ensure operational stability.
Supports AES, SSL/TLS encryption for all network communications and transaction data to ensure player and operator security.
Comprehensive audit trail capabilities for all gaming transactions and player activity with long-term data retention for compliance.
Offers cash-in/cash-out kiosks and terminals with support for cashless wallet top-ups and ticket redemption.
Does not prominently manufacture standalone currency exchange kiosks.
Uses multiple bill validator models accepting wide denomination ranges with counterfeit detection; models integrated in kiosks and gaming machines.
Provides coin acceptors and coin mechanism equipment for slot machines and kiosks supporting multiple coin denominations.
Features fast, reliable ticket redemption kiosks supporting TITO and various voucher formats.
Offers prepaid card dispensing systems integrated with player loyalty and cashless systems.
No verified data on cryptocurrency payment hardware support.
Integrates mobile payment solutions including digital wallets and cashless payments within kiosks and betting terminals.
Does not prominently advertise change-making machine products.
No verified specific hardware for bulk cash processing highlighted.
Includes RFID player tracking cards, display terminals, biometric identification modules, and data analytics integration through IGT ADVANTAGE systems.
Monitors slot machine events, jackpots, and player interaction in real-time via site controllers and casino floor systems.
Provides meter reading and counting integral to site controllers and gaming management systems with accurate transactional data.
Real-time data collection through integrated sensors, player tracking systems, and centralized casino management software.
Supports automated game round data capture and recording for regulatory compliance and player analytics.
Provides compliance monitoring through integrated software for regulatory reporting and operational management.
Incorporates responsible gaming features such as spend limit monitoring, session time tracking, and player behavior alerts in casino management systems.
Tracks player session time and enforces limits via player tracking and casino management software.
Supports configurable spend limit systems integrated with player accounts monitored in real time.
Advanced analytics in player tracking systems provide insights into player preferences, patterns, and loyalty program effectiveness.
Manufactures customizable player loyalty cards with RFID and magnetic stripe technologies fully integrated into casino systems.
Offers several RFID reader models with ranges suitable for gaming floor player tracking and access control systems.
Supports contactless payments through NFC-enabled kiosks and mobile wallet integrations.
Provides secure access control card systems embedded with RFID and biometric authentication.
Card encoding and printing capabilities integrated into loyalty card production and casino rewards systems.
No specific verified data on inventory tracking RFID hardware.
Supports employee ID card systems integrated with biometric scanners and access control.
Supports standard gaming and access control RFID frequency bands (125 kHz, 13.56 MHz).
Provides real-time location tracking within casino floors for player and asset management using RFID and networked systems.
Uses thermal receipt printers designed for fast, reliable voucher and ticket printing integrated with kiosks.
Thermal ticket printers supporting multiple paper types and fast print speeds embedded in kiosks and gaming terminals.
High accuracy, fast ticket validation systems supporting barcode and QR code scanning integrated into kiosks.
Voucher printers incorporated into kiosks with anti-counterfeit features and quick printing capabilities.
No verified data on specialized promotional material printers.
Equipment designed to support high-volume ticket printing within casino environments.
No verified information on portable printing devices.
Utilizes reliable paper handling and cutting mechanisms in thermal printers embedded in kiosks.
Network-enabled printing functionality supported for integration within casino management networks.
No verified information on lottery ball machines.
Provides electronic lottery draw systems under the Lottomatica and Gtech legacy assets, integrated with global lottery clients.
Manufactures certified RNG hardware integrated into gaming machines and lottery systems compliant with regulatory standards.
Supports live lottery streaming platforms primarily through software and client solutions.
Offers automated ticket checking devices integrated with lottery and casino systems for validation and fraud prevention.
No verified data on prize wheel equipment manufacturing.
No verified data on bingo equipment manufacturing.
Provides instant lottery ticket validation systems integrated into retail and self-service kiosks.
Offers electronic draw result display solutions for lottery products designed for clear visibility in retail environments.
Supports multi-jurisdiction lottery operations with flexible software and hardware compliant with diverse regulatory requirements.
Power consumption optimized per product category with typical casino-grade efficiency standards.
Supports industry-standard protocols including SAS, G2S, TCP/IP, 802.1X, and private proprietary protocols for gaming system interoperability.
Offers cloud connectivity through hybrid solutions for reporting, analytics, and remote system management.
Advanced remote monitoring capabilities with alert systems integrated into casino management software to ensure operational uptime and security.
Built-in diagnostic tools for real-time equipment health monitoring and predictive maintenance.
Select equipment such as self-service kiosks and tablets optimized for mobile deployment within properties.
Primarily indoor equipment designs; no outdoor-rated variants publicly documented.
Complies with FCC, CE, UL, and major gaming regulatory certifications including GLI and BMM.
Offers comprehensive installation and setup services including on-site configuration and system integration.
Provides operator and technician training programs to ensure proper use, maintenance, and compliance of gaming equipment.
Technical documentation is comprehensive, covering installation, operation, service, and compliance requirements well suited for technical personnel.
Maintains extensive spare parts inventories to minimize downtime with coordinated supply chain management and authorized service centers.
Standard product warranties covering hardware and software defects ranging typically 12 to 24 months dependent on product category.
Offers equipment financing programs and leasing arrangements through partnerships with financial institutions for casino clients.
Available trade-in and upgrade programs to enable customers to refresh gaming floors with latest technology securely.
Provides customizable maintenance contract options offering preventive maintenance, repairs, and software updates.
24/7 monitoring services available through casino management system integration supporting rapid response to operational issues.
