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Brief description of the company

International Game Technology PLC (IGT) is a global leader in the gaming industry, specializing in the design, development, and manufacturing of casino gaming systems, slot machines, lottery technology, and sports betting solutions with over 40 years of industry experience and global operations headquartered in London and Las Vegas.

What equipment does the company manufacture?

Player tracking hardware manufacturers - RFID card readers, proximity sensors, biometric fingerprint scanners; Account management kiosk manufacturers - self-service sports betting kiosks, cash-in/cash-out machines; Identity verification equipment manufacturers - ID scanners and document readers integrated with casino management systems; Access control hardware manufacturers - networked access control devices; Player rewards terminal manufacturers - player loyalty and rewards terminals; Cash handling equipment manufacturers - bill validators, coin mechanisms; Surveillance integration hardware manufacturers - casino surveillance systems integrated with player tracking; Mobile device integration manufacturers - gaming floor mobile device mounts and docking stations; Networking infrastructure manufacturers - gaming network switches and routers with security features; Biometric authentication device manufacturers - facial recognition and fingerprint scanning integration.

What is the official website of the equipment manufacturer?

https://www.igt.com

Where can I find customer support contacts?

Customer support is available via phone, email, and live chat on IGT's official website; specific contact details are region dependent and accessible through customer portals on igt.com.

What is the technical support phone number?

+1-702-221-6000 (IGT global headquarters Las Vegas main line, technical support via escalation protocols).

Is there a 24/7 support hotline?

IGT provides 24/7 technical support for critical gaming equipment and systems through dedicated hotlines connected to casino operators and partners.

What is the email for technical issues?

[email protected] is a common support contact for technical issues within IGT’s global support framework.

Are there separate contacts for different equipment types?

Separate contacts exist for player tracking systems, cashless payment systems, and sports betting kiosks accessible via segmented customer support teams through IGT's website and client management systems.

Where can I find field service support?

Field service support is available in key jurisdictional markets including Nevada, New Jersey, and several international locations with certified technicians and rapid response teams.

Is there remote technical support available?

IGT offers remote troubleshooting, diagnostics, and software updates through proprietary systems integrated with casino management systems like IGT ADVANTAGE for real-time problem resolution.

Are there regional service centers?

Regional service centers are located in Las Vegas, Providence (Rhode Island), Rome (Italy), and London (UK) for global coverage and regional on-site support.

Can I contact through online chat or messengers?

Live chat support is available on IGT's official website primarily for commercial and technical inquiries with dedicated gaming client support portals.

What are the support response times?

Response times vary by issue severity; critical equipment faults typically receive response within 1-2 hours for deployed clients, standard inquiries within 24 hours.

In which languages is support provided?

Support is provided in English, Italian, Spanish, and additional local languages depending on geographic market presence.

Are there on-site service technicians?

On-site technicians are deployed in major U.S. gaming jurisdictions and select international markets, supporting installation, maintenance, and emergency repairs.

What are the support operating hours?

Standard support operates 24/7 for emergencies and gaming floor critical issues; business-hour support available Monday-Friday 8 AM to 6 PM local time for general inquiries.

Is there emergency repair service available?

Emergency repair service is offered 24/7 with rapid dispatch capabilities in all major gaming markets where IGT operates.

When was the equipment manufacturer established?

Established originally as International Game Technology in 1975; current entity formed after mergers with Gtech and Lottomatica with rebranding in 2015.

Who are the founders and current owners?

Initially founded in 1975, current ownership controlled largely by Apollo Global Management post-2025 merger, with a minority stake by De Agostini Group.

In which country is the company headquartered?

United States (Las Vegas, Nevada) and United Kingdom (London) headquarters.

What is the company's manufacturing history?

Began manufacturing electromechanical and video slot machines in the 1970s; introduced computer technology into gaming terminals in the 1980s; expanded through acquisitions including Gtech and Lottomatica; operates advanced manufacturing facilities in Las Vegas consolidating production since early 2000s.

Are there manufacturing facilities in multiple countries?

Manufacturing and assembly facilities in the United States (Las Vegas), Italy (Rome), and support offices globally, with centralized manufacturing facilities consolidated in Las Vegas.

What certifications does the manufacturer hold?

Holds ISO 9001 certification and other relevant international quality management certifications supporting manufacturing excellence and gaming compliance.

Which regulatory bodies approve the equipment?

Equipment approved by major regulatory bodies including Nevada Gaming Control Board, New Jersey Division of Gaming Enforcement, UK Gambling Commission, and other global authorities.

In which jurisdictions is the equipment certified?

Certified for use in Nevada, New Jersey, Pennsylvania, Italy, UK, Australia, Canada, and multiple other regulated gaming jurisdictions worldwide.

Are there quality management certifications (ISO, etc.)?

ISO 9001:2015 certified for quality management systems applicable to manufacturing and software development.

Has the equipment passed third-party testing?

Third-party testing performed by Gaming Laboratories International (GLI) and other recognized certification bodies for hardware and software gaming compliance.

Which gaming standards are complied with?

Complies with GLI standards, BMM Testlabs, iTech Labs, and other international gaming certification bodies for fairness, security, and RNG integrity.

Are there partnerships with major casino operators?

Partnerships with major casino operators including MGM Resorts, Caesars Entertainment, Penn National Gaming, and international operators such as Singapore Pools.

Does the company participate in gaming trade shows?

Participates regularly in major industry trade shows including Global Gaming Expo (G2E), ICE London, and regional gaming conferences.

What industry awards has the manufacturer received?

Recipient of multiple industry awards for innovation in slot machines, player tracking, and cashless gaming technology.

What is the market reputation and track record?

Strong market reputation as a reliable supplier of casino gaming technology; leading market share in slot machine manufacturing worldwide; known for innovations in player engagement and casino management systems.

What feedback do customers provide about the equipment?

Generally positive customer feedback highlights reliability, strong software integration, and extensive support; some legacy equipment noted for maintenance intensity.

Where can I find independent equipment reviews?

Independent reviews commend IGT for innovative slot game designs and solid hardware engineering, with some critiques on software interface complexity in older systems.

What advantages do operators highlight?

Operators highlight IGT’s advanced player tracking integration, modular casino management systems, and robust cashless payment solutions as key benefits.

Are there common complaints about equipment reliability?

Occasional reports of hardware malfunctions in legacy player tracking units; issues typically managed through field service and software updates.

How do customers rate build quality?

High build quality ratings for slot machines and kiosks; durable construction rated suitable for high throughput casino environments.

Are operators satisfied with after-sales support?

High satisfaction reported for after-sales service including field service, remote support, and training programs.

How user-friendly is the equipment according to customers?

User interfaces considered modern and intuitive, especially in recent generations of kiosks and player tracking terminals; legacy systems less so.

How do they evaluate return on investment?

Customers report strong return on investment through increased floor efficiency, improved player loyalty program management, and reduced cash handling costs.

Do customers recommend this manufacturer?

Strongly recommended by major casino operators for integrated floor management solutions and innovative gaming hardware.

Are there published case studies of successful deployments?

Published cases include deployment of IGT ADVANTAGE system across multi-property casino enterprises, extensive VLT rollout in European and US markets, and recent integration with Singapore Pools.

What server specifications are available for gaming operations?

IGT’s gaming systems servers support distributed architectures, cloud-enabled backends, and integrated cashless payment processing with redundancy and failover.

Is specialized remote gambling equipment offered?

Provides backend and software platforms for regulated iGaming and lottery operations with specialized gaming terminals for social and mobile platforms.

Do servers meet specific licensing requirements?

Equipment designed to meet stringent licensing requirements in all operating jurisdictions, including AML, KYC, and data privacy compliance.

What redundancy and failover capabilities exist?

Systems feature redundant server architecture, failover site controllers, and uninterrupted gaming operations protocols to ensure 99.9% uptime.

Are there hot-swappable components?

Slot machines and some kiosk terminals equipped with hot-swappable modules to reduce downtime during maintenance.

What cooling and power requirements are needed?

Slot machines and kiosks engineered with efficient cooling systems suitable for casino floor ambient conditions; power consumption optimized per model.

Is rack-mount equipment available?

Networking and site controller devices available in rack-mount configurations for server room integration.

What network connectivity options are supported?

Supports Ethernet, Wi-Fi, and private gaming networks with industrial-grade switches and advanced security protocols.

Are there dedicated gaming server configurations?

Offers configurable software stacks allowing customization for slot machine game themes, player tracking preferences, and regulatory features.

What uptime guarantees are provided?

IGT systems guarantee high availability with uptime commitments of 99.9% for critical gaming floor systems and kiosks.

What types of betting terminals are manufactured?

Manufactures self-service sports betting kiosks, bar-top betting terminals, and standard retail betting terminals.

Are self-service betting kiosks available?

QuickBet Kiosk with cashless payments and touch screen supported, deployed across US sports betting markets.

What screen sizes and types are offered?

Offers displays from 6.2” player tracking screens to large 23” curved bar-top and kiosk displays using LCD and LED technologies.

Do terminals support multiple languages?

Casino management and kiosk software supports multiple languages including English, Spanish, Italian, French, and more based on region.

Are touch screen interfaces included?

Capacitive and resistive touch screens utilized in player tracking, kiosks, and betting terminals for intuitive user control.

What payment methods do terminals accept?

Supports bill validators, coin mechanisms, credit/debit cards, cashless wallets (IGTPay), and mobile payment integrations.

Is ticket-in/ticket-out functionality supported?

Supports Ticket-In/Ticket-Out (TITO) technology across slot machines and kiosks for player convenience and cashless operation.

Are there ADA compliance features?

Equipment designed with ADA compliance in mind including accessible screen heights, tactile controls, and visual contrast options.

What connectivity options are available (WiFi, Ethernet)?

Includes Ethernet LAN, Wi-Fi, cellular fallback for remote kiosk connectivity in sports betting and lottery terminals.

Do terminals include built-in printers?

Integrated thermal ticket and voucher printers built into kiosks and player terminals with fast printing rates.

What slot machine models are available?

Produces a broad portfolio of slot machines including upright, slant-top, and bar-top cabinets featuring proprietary game titles.

Are Video Lottery Terminals (VLT) manufactured?

Manufactures Video Lottery Terminals (VLT) and distributed gaming products compliant with jurisdictional standards.

What cabinet styles and sizes are offered?

Cabinets available in upright, slant-top, bar-top styles with 23” to 27” display options; ergonomic design for different venue types.

Which game themes and software are supported?

Games include licensed themes (Ghostbusters, Royal Spins, Golden Goddess) and proprietary slots designed for multi-line and multi-payline play.

Are progressive jackpot capabilities included?

Slot machines and VLTs support linked progressive jackpots including the Megabucks network, allowing multi-machine jackpot pooling.

What display technologies are used?

Utilizes LED, LCD, and curved display technologies for both cabinets and kiosks, optimized for visibility and durability.

Is multi-game functionality available?

Offers multi-game functionality in terminals and slots allowing players to switch games on a single machine for an enhanced experience.

Are there skill-based gaming options?

Some gaming terminals support skill-based games as part of innovation strategies targeting new demographics.

What denomination ranges are supported?

Supports a range of denominations suitable for high-limit and penny slot gaming environments.

Do machines include player tracking systems?

IGT’s player tracking systems integrate RFID card readers, biometric authentication, and real-time data analytics with casino management systems.

What live dealer tables are manufactured?

Does not manufacture live dealer tables hardware but provides software and integration support for live dealer games via digital platforms.

Are specialized gaming cameras available?

Offers surveillance integration hardware including cameras with player tracking and event monitoring capabilities.

What streaming hardware solutions are offered?

Provides streaming and broadcasting solutions primarily through partnerships rather than direct hardware manufacturing.

Is automated card shuffling equipment included?

IGT does not prominently manufacture automated card shuffling devices; focus remains on electronic gaming machines and systems.

Are electronic betting interfaces available for tables?

Electronic sports and race betting interfaces supported on self-service kiosks and bar-top terminals with cashless payment integration.

What lighting solutions are provided for live gaming?

Provides lighting solutions for gaming floor ambiance integrated with cabinet designs and player experience systems.

Is green screen technology supported?

No verified data on green screen technology support for gaming hardware.

Are there mobile live gaming setups?

Supported primarily through software and mobile platform integration with back-end gaming systems.

What audio equipment is included?

Slot machines and kiosks come with built-in audio systems optimized for immersive player experience.

Do solutions support multiple camera angles?

Surveillance systems support multiple camera angles integrated with player tracking and event logging.

What POS terminal models are available for casinos?

Manufactures combination Retailer Point of Sale (POS) terminals integrated with site controllers for betting and VLT operations.

Are integrated cash management systems offered?

Integrated cash management features available through cashless wallets IGTPay, cash-in/cash-out kiosks, and reconciliation software.

What cashier workstation configurations exist?

Offers cashier workstation products integrated with casino management systems for operational efficiency.

Is multi-currency support available?

Supports multi-currency transactions in cash handling and cashless systems particularly in international markets.

Are there cash recycling capabilities?

Includes cash recycling functions in certain kiosks to optimize cash handling and reduce refill frequency.

What receipt printing options are included?

Thermal receipt printers incorporated in kiosks supporting quick voucher and transaction receipt printing.

Is barcode/QR code scanning supported?

Barcode and QR code scanners built into player tracking terminals and kiosks to facilitate promotions and loyalty programs.

Are there integrated card readers?

Includes magnetic stripe, RFID, and smart card readers integrated into player tracking and betting terminals.

What cash drawer and safe options exist?

Provides integrated secure cash drawers with tamper detection for cashier stations and kiosks.

Is real-time transaction reporting available?

Real-time transaction and player activity reporting provided through IGT ADVANTAGE casino management system.

What ID scanning equipment is manufactured?

Integrates M-280 flatbed ID scanners and document readers from partners such as IDscan.net with player management systems for identity verification.

Are biometric verification devices available?

Supports facial recognition and fingerprint scanning integrated with access control and player authentication systems.

What document verification capabilities exist?

Features automated ID scanning with validation against government databases when integrated with software solutions like IDscan.net.

Is facial recognition technology included?

Uses facial recognition technology as part of biometric player verification and access control in partnership with specialized providers.

Are there fingerprint scanning solutions?

Provides fingerprint scanning options embedded in player tracking hardware and casino access control devices.

What passport/ID readers are offered?

Partners with third-party hardware providers for passport and ID reading capabilities integrated into casino systems.

Is age verification functionality built-in?

Systems include age verification protocols integrated with ID scanning technology to ensure compliance with licensing.

Are there mobile verification devices?

Mobile identity verification supported via integration with third-party providers and applications.

What database integration capabilities exist?

Fully integrates with multiple databases for player tracking, compliance, and identity verification following industry standards.

Is real-time identity verification supported?

Processes identity verification in real time to expedite player enrollment and compliance screening.

What anti-tampering devices are available?

Equipment includes tamper detection sensors and secure enclosures for player terminals and cash handling kiosks.

Are surveillance integration capabilities included?

Integrates casino surveillance cameras with player tracking and event monitoring systems for comprehensive security management.

What motion detection systems are offered?

Supports motion detection in surveillance integration hardware to monitor casino floor activity.

Is RFID tracking technology available?

Implements RFID technology in player tracking cards, chip tracking, and access control systems with typical read ranges suitable for gaming floor environments.

Are there counterfeit detection systems?

Employs counterfeit bill detection in bill validators and cash handling equipment with high accuracy sensors.

What alarm and notification systems exist?

Provides integrated alarm systems with real-time alerts for security breaches and operational anomalies.

Is biometric access control available?

Uses facial recognition and fingerprint scanning for secure access control to restricted areas within casino properties.

Are there environmental monitoring sensors?

Includes sensors for temperature and humidity monitoring within gaming equipment to ensure operational stability.

What encryption and security protocols are supported?

Supports AES, SSL/TLS encryption for all network communications and transaction data to ensure player and operator security.

Is audit trail functionality included?

Comprehensive audit trail capabilities for all gaming transactions and player activity with long-term data retention for compliance.

What cash-in/cash-out machines are manufactured?

Offers cash-in/cash-out kiosks and terminals with support for cashless wallet top-ups and ticket redemption.

Are currency exchange kiosks available?

Does not prominently manufacture standalone currency exchange kiosks.

What bill validator models are offered?

Uses multiple bill validator models accepting wide denomination ranges with counterfeit detection; models integrated in kiosks and gaming machines.

Is coin handling equipment manufactured?

Provides coin acceptors and coin mechanism equipment for slot machines and kiosks supporting multiple coin denominations.

Are there ticket redemption kiosks?

Features fast, reliable ticket redemption kiosks supporting TITO and various voucher formats.

What prepaid card dispensing systems exist?

Offers prepaid card dispensing systems integrated with player loyalty and cashless systems.

Is cryptocurrency payment hardware available?

No verified data on cryptocurrency payment hardware support.

Are there mobile payment integration devices?

Integrates mobile payment solutions including digital wallets and cashless payments within kiosks and betting terminals.

What change-making machines are offered?

Does not prominently advertise change-making machine products.

Is bulk cash processing equipment available?

No verified specific hardware for bulk cash processing highlighted.

What player tracking system hardware is available?

Includes RFID player tracking cards, display terminals, biometric identification modules, and data analytics integration through IGT ADVANTAGE systems.

Are game event monitoring devices manufactured?

Monitors slot machine events, jackpots, and player interaction in real-time via site controllers and casino floor systems.

What meter counting systems are offered?

Provides meter reading and counting integral to site controllers and gaming management systems with accurate transactional data.

Is real-time gaming data collection supported?

Real-time data collection through integrated sensors, player tracking systems, and centralized casino management software.

Are there automated game round recording devices?

Supports automated game round data capture and recording for regulatory compliance and player analytics.

What compliance monitoring equipment exists?

Provides compliance monitoring through integrated software for regulatory reporting and operational management.

Is responsible gaming monitoring hardware available?

Incorporates responsible gaming features such as spend limit monitoring, session time tracking, and player behavior alerts in casino management systems.

Are there session time tracking devices?

Tracks player session time and enforces limits via player tracking and casino management software.

What spend limit monitoring systems exist?

Supports configurable spend limit systems integrated with player accounts monitored in real time.

Is player behavior analysis hardware included?

Advanced analytics in player tracking systems provide insights into player preferences, patterns, and loyalty program effectiveness.

What RFID chip and card options are available?

Provides RFID-enabled player loyalty cards and chip tracking technology for enhanced floor analytics.

Are player loyalty cards manufactured?

Manufactures customizable player loyalty cards with RFID and magnetic stripe technologies fully integrated into casino systems.

What RFID reader systems are offered?

Offers several RFID reader models with ranges suitable for gaming floor player tracking and access control systems.

Is contactless payment card support included?

Supports contactless payments through NFC-enabled kiosks and mobile wallet integrations.

Are there access control card systems?

Provides secure access control card systems embedded with RFID and biometric authentication.

What card encoding and printing equipment exists?

Card encoding and printing capabilities integrated into loyalty card production and casino rewards systems.

Is inventory tracking RFID hardware available?

No specific verified data on inventory tracking RFID hardware.

Are there employee identification card systems?

Supports employee ID card systems integrated with biometric scanners and access control.

What range of RFID frequencies are supported?

Supports standard gaming and access control RFID frequency bands (125 kHz, 13.56 MHz).

Is real-time location tracking available?

Provides real-time location tracking within casino floors for player and asset management using RFID and networked systems.

What receipt printer models are manufactured?

Uses thermal receipt printers designed for fast, reliable voucher and ticket printing integrated with kiosks.

Are thermal ticket printers available?

Thermal ticket printers supporting multiple paper types and fast print speeds embedded in kiosks and gaming terminals.

What ticket validation systems are offered?

High accuracy, fast ticket validation systems supporting barcode and QR code scanning integrated into kiosks.

Is voucher printing equipment manufactured?

Voucher printers incorporated into kiosks with anti-counterfeit features and quick printing capabilities.

Are there promotional material printers?

No verified data on specialized promotional material printers.

What barcode printing capabilities exist?

Supports barcode printing on receipts and vouchers in multiple formats for casino promotions.

Is high-volume ticket printing supported?

Equipment designed to support high-volume ticket printing within casino environments.

Are there portable printing devices?

No verified information on portable printing devices.

What paper handling and cutting features exist?

Utilizes reliable paper handling and cutting mechanisms in thermal printers embedded in kiosks.

Is network printing functionality included?

Network-enabled printing functionality supported for integration within casino management networks.

What lottery ball machines are manufactured?

No verified information on lottery ball machines.

Are electronic draw systems available?

Provides electronic lottery draw systems under the Lottomatica and Gtech legacy assets, integrated with global lottery clients.

What random number generation hardware exists?

Manufactures certified RNG hardware integrated into gaming machines and lottery systems compliant with regulatory standards.

Is live lottery streaming equipment offered?

Supports live lottery streaming platforms primarily through software and client solutions.

Are there automated ticket checking devices?

Offers automated ticket checking devices integrated with lottery and casino systems for validation and fraud prevention.

What prize wheel and spinning equipment exists?

No verified data on prize wheel equipment manufacturing.

Is bingo equipment manufactured?

No verified data on bingo equipment manufacturing.

Are there instant lottery validation systems?

Provides instant lottery ticket validation systems integrated into retail and self-service kiosks.

What draw result display systems are available?

Offers electronic draw result display solutions for lottery products designed for clear visibility in retail environments.

Is multi-jurisdiction lottery equipment supported?

Supports multi-jurisdiction lottery operations with flexible software and hardware compliant with diverse regulatory requirements.

What are the power consumption requirements?

Power consumption optimized per product category with typical casino-grade efficiency standards.

Are environmentally ruggedized options available?

Provides durable equipment designed for indoor casino floor environments; no specific ruggedized outdoor product variants noted.

What operating temperature ranges are supported?

Equipment engineered to operate reliably within typical casino ambient climates (20°C–30°C) with internal climate control for sensitive components.

Is modular design and expandability included?

Many systems, including IGT ADVANTAGE, feature modular design enabling scalability and customization for venue size and complexity.

What communication protocols are supported?

Supports industry-standard protocols including SAS, G2S, TCP/IP, 802.1X, and private proprietary protocols for gaming system interoperability.

Is cloud connectivity available?

Offers cloud connectivity through hybrid solutions for reporting, analytics, and remote system management.

Are there remote monitoring capabilities?

Advanced remote monitoring capabilities with alert systems integrated into casino management software to ensure operational uptime and security.

What diagnostic and maintenance features exist?

Built-in diagnostic tools for real-time equipment health monitoring and predictive maintenance.

Is equipment suitable for mobile deployments?

Select equipment such as self-service kiosks and tablets optimized for mobile deployment within properties.

Are there indoor/outdoor variants available?

Primarily indoor equipment designs; no outdoor-rated variants publicly documented.

What regulatory compliance certifications exist?

Complies with FCC, CE, UL, and major gaming regulatory certifications including GLI and BMM.

Are installation and setup services provided?

Offers comprehensive installation and setup services including on-site configuration and system integration.

What training programs are available for operators?

Provides operator and technician training programs to ensure proper use, maintenance, and compliance of gaming equipment.

Is technical documentation comprehensive?

Technical documentation is comprehensive, covering installation, operation, service, and compliance requirements well suited for technical personnel.

Are spare parts readily available?

Maintains extensive spare parts inventories to minimize downtime with coordinated supply chain management and authorized service centers.

What warranty terms are offered?

Standard product warranties covering hardware and software defects ranging typically 12 to 24 months dependent on product category.

Is equipment financing available?

Offers equipment financing programs and leasing arrangements through partnerships with financial institutions for casino clients.

Are trade-in programs offered for upgrades?

Available trade-in and upgrade programs to enable customers to refresh gaming floors with latest technology securely.

What maintenance contracts are available?

Provides customizable maintenance contract options offering preventive maintenance, repairs, and software updates.

Is 24/7 monitoring and support included?

24/7 monitoring services available through casino management system integration supporting rapid response to operational issues.