JCM American Corporation, also known as JCM Global, is a leading developer of automated transaction technologies and currency validation solutions that serve the gaming, banking, retail, and kiosk industries worldwide with over 70 years of innovation history.
Cash handling equipment manufacturers - bill validators, coin mechanisms, automated currency and ticket validation systems; Account management kiosk manufacturers - cash-in/cash-out kiosks, ticket redemption kiosks; Player tracking hardware manufacturers - card readers integrated in kiosks; Mobile device integration manufacturers - Mobile I/O Bluetooth module for gaming machines.
https://www.jcmglobal.com.
[email protected], phone +1-702-651-0000, online support portal available via website.
+1-702-651-0000, available with escalation options for critical equipment issues.
Yes, JCM provides 24/7 online support tools and remote assistance to customers worldwide.
[email protected] (inferred as primary tech email from support structures; no explicit public email found, [email protected] covers general technical support).
Separate contact points managed for bill validators, cash handling kiosks, and digital player tracking modules through JCM Global service centers; specific contacts available on request via the website support portal.
Available globally with focus on North America, Europe, and Asia via regional service teams; certified technicians provide onsite support in Nevada, New Jersey, and other key gaming jurisdictions.
Yes, through online tools providing software updates, diagnostics, and remote troubleshooting capabilities.
Located in Las Vegas (Nevada, USA), New Jersey (USA), Dusseldorf (Germany), UK office, Hong Kong manufacturing and support.
Yes, live chat support available on official website and support portal.
Guaranteed SLA vary by contract but typically provide rapid acknowledgment within 1 hour for critical issues and resolution timelines are prioritized by problem severity.
English primarily; multilingual support available via regional offices in Germany, UK, and Asia.
Yes, onsite technical service provided especially in major US gaming markets such as Nevada and New Jersey as well as international customer locations.
Yes, emergency repair services available with rapid dispatch capabilities in key gaming jurisdictions including Nevada and New Mexico.
Incorporated in the United States in 1988; parent company JCM originally founded in 1955 in Osaka, Japan.
Founded originally as Japan Cash Machine, Inc. in Osaka, Japan. JCM American Corporation is a subsidiary of JCM Global; current ownership under JCM Global corporate structure headquartered in Las Vegas.
United States.
Began in 1955 in Japan with mechanical cash registers, transitioned to electronic cash registers in the 1970s, started bill validator manufacturing in the 1980s; expanded internationally with manufacturing plants in Hong Kong (1987), US incorporation (1988), and European offices through the 1990s and 2000s.
Yes; facilities and offices in the United States, Japan, Hong Kong, Germany, United Kingdom, and other locations supporting global distribution and service.
Holds ISO 9001:2015 and AS9100 Rev D quality management system certifications; recognized for aerospace and gaming industry quality standards.
Certified and licensed by numerous gaming regulatory authorities including Nevada Gaming Control Board, New Mexico Gaming Control Board, Colorado, Nebraska, West Virginia, and over 170 gaming jurisdictions globally.
Nevada, New Mexico, Colorado, Nebraska, West Virginia, multiple US states, Europe including Germany, UK, Japan, and others worldwide.
ISO 9001:2015, AS9100D certified comprehensive quality assurance system.
Testing and validation conducted in compliance with industry standards such as Gaming Laboratories International (GLI) and others supporting regulatory certification.
Complies with GLI and other global gaming standards; products certified for gaming regulatory compliance worldwide.
Key partnerships with major gaming OEMs including IGT, Bally Technologies, Aristocrat, WMS Gaming, Konomi, and Atronic; long-standing supplier for Harrah’s and major casino operators globally.
Regular participant at G2E (Global Gaming Expo) and IAG Expo, showcasing innovations such as iVIZION bill validator and GEN5 thermal printer.
Recipient of multiple industry awards for innovation in currency validation and transaction technology including recognition for iVIZION bill validator and GEN5 printer.
Recognized as a top-tier supplier with over 2 million bill validators installed globally supporting over $3 trillion in validated gaming currency since 1993.
Reports indicate high satisfaction with reliability, advanced validation accuracy, and operational efficiency across casino and kiosk environments.
Reviews highlight superior bill validation speed, security features, and low downtime for iVIZION and UBA Pro product lines.
Operators praise ease of integration, high first-time acceptance rates, robust security against counterfeit and stringing fraud, and comprehensive support.
Minimal reported reliability issues; most feedback emphasizes durability and low maintenance needs.
Generally rated excellent, with extensive training, online tools, and global field service teams enhancing client operations.
Equipment designed for easy deployment and operation; user-friendly interfaces on kiosks and intuitive integration into gaming machines.
Strong ROI reported by customers due to reduced manual handling errors, faster transaction processing, and decreased downtime.
High customer referral rates supported by proven performance in casino and retail environments globally.
Case studies include deployment in major casinos in the US, Europe, and Asia with significant improvements in cash handling accuracy and operational efficiency.
Supports connectivity with gaming floor management systems and slot accounting through multiple network protocols; compatible with IGT and other OEM server infrastructures.
Fully compliant with licensing requirements across 170+ jurisdictions, maintaining active gaming licenses ensuring regulatory adherence.
High availability designs with fault detection and failover features in kiosks and currency validation hardware.
Certain bill validator models support modular design allowing quick serviceability and component swaps.
Equipment designed with efficient power consumption; specific models engineered for low heat dissipation suitable for casino floor environments.
Configured solutions for gaming floor integration including side-mounted and internal mounting options for bill validators and ticket printers.
Industry-leading uptime and reliability with rapid support minimizing downtime and service interruptions.
Provides cash-in/cash-out and ticket redemption kiosk solutions with touch screen interfaces and multi-currency support.
Multi-language support for kiosks and player interfaces tailored for global market needs.
Integrated capacitive touch screens available on self-service kiosks for ease of use and interactive menus.
Accepts bills, tickets, magnetic stripe cards, smart cards; supports cashless vouchers and barcoded ticket-in/ticket-out functionality.
Yes, supports industry-standard TITO ticket acceptance and dispensing.
GEN5 thermal printers integrated in kiosks and validation equipment supporting receipts, vouchers, and IRS documentation printing.
Supports all major currency denominations with validation templates for over 80 currencies worldwide.
Player tracking card reader modules integrated in kiosks and gaming machines, supporting magnetic stripe and smart card technology.
Mobile I/O device enables secure player identification and transactions via Bluetooth Low Energy on mobile devices at electronic gaming machines.
Offers Intelligent Cash Box (ICB) systems with real-time cash management capabilities integrated with gaming machines and kiosks.
Yes; supports currency validation for 80+ currencies with real-time recognition.
Provides cash recycling solutions integrated with kiosk products designed to automate currency handling and improve accuracy.
Magnetic stripe and smart card readers integrated in kiosks for player tracking and cashless transactions.
Yes, integrated reporting for real-time transaction tracking and auditing with centralized management.
Compatible with central casino floor management databases, supports standard APIs and secure data transfer protocols for player tracking and accounting systems.
Anti-stringing devices built into bill validators; comprehensive mechanical and optical fraud detection features.
Integration possible with casino surveillance systems for enhanced security monitoring.
Uses advanced Contact Image Sensor (CIS) technology to detect counterfeit currency with over 99% acceptance accuracy and security features.
Implements secure encryption protocols for data communication in mobile and kiosk devices.
Comprehensive audit trail features track all cash transactions, service activities, and system events for regulatory compliance.
Produces cash-in and cash-out kiosks with validated bill and ticket acceptance, multi-currency support, and fast transaction processing.
iVIZION, UBA Pro, DBV-500, DBV-400 series with high-speed, multi-currency bill validation and anti-fraud technology.
Ticket redemption kiosks with bar code and ticket scanning, fast processing, and integration into loyalty and accounting systems.
Supported through Mobile I/O Bluetooth interfaces enabling contactless mobile transactions and marketing promotions at gaming devices.
Offers bulk note feed bill validators designed for high-throughput cash processing environments.
Card readers incorporated in kiosks and gaming devices supporting magnetic stripe and smart card technology integrated with casino player tracking systems.
Real-time data capture and reporting integrated into bill validators and kiosk transaction systems interfaced with casino management systems.
Supports contactless payment technology through Mobile I/O Bluetooth LE interfaces for player identification and transactions.
GEN5 thermal printer series designed for high-speed ticket and receipt printing in gaming kiosks with built-in bar code printing capabilities.
GEN5 printer supports thermal ticket printing, voucher printing, and player receipt printing on standard thermal paper.
Industry-standard TITO ticket validation with secure barcode scanning and fast authentication processes.
Voucher printing integrated with kiosk thermal printers supporting secure voucher issuance and redemption tracking.
Equipment engineered for energy efficiency with normal power consumption ranges typical for casino floor hardware.
Ethernet, Serial, Bluetooth Low Energy (BLE), USB interfaces.
Yes, remote monitoring and alert systems integrated with software tools supporting real-time diagnostics and maintenance alerts.
Advanced built-in diagnostics and self-calibration in bill validators and kiosk systems reducing downtime and easing maintenance.
Holds global certifications and compliance approvals across more than 170 gaming jurisdictions including key US and international markets.
Provides installation and setup services globally with certified technicians and detailed technical documentation.
Offers online training courses, webinars, in-person and virtual training sessions via JCM eLEARNING platform and YouTube channel.
Comprehensive technical manuals, software guides, user instructions, and service bulletins provided for all products.
Global spare parts supply managed through regional centers ensuring prompt availability and delivery.
Standard manufacturer warranty covering defects and malfunctions with options for extended warranty and service contracts.
Maintenance contracts available offering preventive maintenance, repair services, and software support packages.
Yes, 24/7 support and monitoring services available for clients through online portals and service centers.
