JCM Global is a worldwide leader and trusted manufacturer specializing in currency and transaction management solutions, serving the gaming, vending, retail, financial, and transportation industries with over 70 years of innovation and experience in automated cash handling and validation equipment.
Cash handling equipment manufacturers - bill validators, coin recyclers, bill recyclers, acceptance solutions; Player tracking hardware manufacturers - bill validators with advanced validation technology; Account management kiosk manufacturers - ticket printers and transaction terminals; Identity verification equipment manufacturers - integrated validation for currency; Surveillance integration hardware manufacturers - systems supporting casino security; Networking infrastructure manufacturers - connected transaction systems for gaming operations.
https://jcmglobal.com
Available through official JCM Global contact channels including regional support centers in the US, Europe, and Asia; direct email and phone lines provided on the website.
+1-702-651-0000 (Las Vegas US headquarters technical support)
Available 24/7 online for software tools, updates, and critical support access via customer portal.
Available through customer portal; direct email not publicly disclosed but support requests managed via official contact forms.
Regional offices in the US (Nevada, Texas), Europe (Germany), Asia (Japan, Philippines, Thailand) serve specific product lines including cash handling, ticket printers, and transaction solutions.
Field support available in North America including Nevada, New Mexico, Nebraska, and other licensed states; technicians certified and trained by JCM Global for onsite servicing.
Provided via online support tools and virtual troubleshooting platforms accessible 24/7 to customers worldwide.
United States (Nevada - Las Vegas, Texas - Plano), Germany (Duesseldorf), Japan, Philippines, Thailand.
Official online chat not explicitly documented; primary support through online portals and email.
Not publicly specified; emphasis on fast access and minimizing downtime through maintenance and remote support.
English, Japanese, German, and localized support languages available via regional offices.
Yes, certified technicians present especially in major casino jurisdictions including the US and Europe.
Yes, emergency repair and refurbishment services are offered to minimize downtime.
Founded in 1955 in Osaka, Japan as Japan Cash Machine Inc., Ltd.
Founded in Osaka, Japan; current ownership includes global corporate governance under JCM Global corporate structure.
Japan (corporate origin) with major operational headquarters in the United States (Las Vegas, Nevada).
Began manufacturing mechanical cash registers in 1957; evolved to electronic cash registers in 1974, then bill validators starting 1981; expanded internationally with manufacturing plants in Hong Kong (1987) and later in the Philippines, strong focus on casino cash handling equipment from the 1990s onward.
Manufacturing plants and facilities in Japan (Nagahama), Philippines (Laguna Technopark), plus sales and service offices in the US, Germany, UK, Brazil, Thailand.
Holds multiple industry certifications including GLI approvals for gaming devices, ISO quality management certifications inferred from manufacturing scale and regulatory compliance.
Gaming regulators in multiple US states including Nevada, New Mexico, Nebraska, Colorado, and international certifications via Gaming Laboratories International (GLI).
Certified for use in over 170 jurisdictions worldwide including Nevada, New Mexico, Nebraska, Colorado, West Virginia, and multiple global gaming markets.
ISO 9001 certification and other quality management certifications indicated by manufacturing standards and product reliability.
Uses Gaming Laboratories International (GLI) for product testing and certification of gaming and currency validation equipment.
Complies with GLI standards, BMM compliance, AML monitoring standards, and rigorous regulatory requirements.
Long-standing partnerships with leading casino operators globally, including deployment with IGT for slot machine bill validators.
Regular participation at G2E (Global Gaming Expo), Indian Gaming Tradeshow, Australasian Gaming Expo (AGE), Australian Hospitality & Gaming Expo, and major international gaming events.
Recipient of multiple industry awards for innovation in bill validation and transaction automation including recognition for iVIZION and UBA Pro validators.
Known for high reliability and innovation leadership in automated currency handling, with over 70 years of trusted industry presence.
Positive feedback on equipment reliability, advanced validation technology, and strong customer support services.
Independent reviews praise iVIZION’s CIS technology and anti-stringing capabilities, considered among top bill validators globally.
High first-time acceptance rates, rapid transaction speeds, robust anti-fraud features, and integrated AML monitoring.
Minimal documented complaints; JCM emphasizes refurbishment and professional maintenance to enhance longevity.
High customer satisfaction due to direct manufacturer support, certified service centers, and comprehensive training options.
Equipment recognized for ease of installation, operation, and maintenance with self-calibrating features.
Many operators report strong ROI through reduced downtime, increased transaction throughput, and security improvements.
Frequently recommended by major casino operators and integrators due to product reliability and innovation.
Notable deployments include partnerships with IGT slot machines, and wide adoption across North American and international casinos.
Integrated with various casino management systems; supports seamless connectivity and data communication standards.
Fully compliant with licensing requirements in regulated jurisdictions including extensive US gaming licenses.
Systems feature fail-safes and anti-jamming hardware, with software redundancy ensuring transaction integrity.
Certain validator units designed for rapid field replacement to minimize machine downtime.
Standard low-power consumption; designed for casino floor environment with minimal heat dissipation.
Some bill validator peripherals and kiosk systems are available with rack-mount options for integration into casino cabinets.
Offers custom firmware and hardware configurations tailored to casino operator requirements.
JCM solutions are built to maximize uptime with field service, refurbishment programs, and 24/7 support.
Ticket printers and customer displays incorporate clear LED and LCD screens as standard.
Software and interfaces support multiple languages for global deployments.
Supports cash, ticket-in/ticket-out (TITO), and voucher validation/payment methods.
Fully supports TITO systems with thermal ticket printers and validators.
GEN5 and other advanced thermal printers integrated for ticket and receipt printing.
Utilizes LED and LCD displays for bill validators and ticket printers.
Supports multiple currency denominations globally, including Japanese Yen, US Dollar, and Euro notes.
Advanced player tracking through integration with bill validators and casino management system connectivity.
Integrated cash handler units with bill recyclers and coin recyclers supporting automated cash management.
Multi-currency acceptance and validation capabilities for international casino markets.
Bill and coin recycler units capable of automated acceptance, sorting, and dispensing, improving cash flow efficiency.
Real-time reporting and monitoring systems integrated with casino management solutions.
Compatible with major casino management databases for transaction and player data integration.
Built-in anti-stringing and anti-tampering hardware for bill validators preventing fraud.
Supports integration with casino surveillance systems for transaction monitoring and security.
Advanced counterfeit detection through CIS imaging technology scanning both sides of banknotes with high accuracy.
Advanced encrypted communications and AML compliance protocols in device software.
Comprehensive audit trails with detailed logs of all transactions for regulatory compliance.
Cash-in and cash-out capabilities embedded in ticket printers and validator systems used in casino terminals.
Award-winning iVIZION and UBA Pro bill validators with Contact Image Sensor technology and patented anti-stringing devices.
Coin recycler units for sorting, validating, dispensing tokens and coins in casinos.
Ticket printers with fast processing speeds and thermal printing technology supporting TITO.
Bill validators and transaction systems integrated with player tracking modules and casino management systems.
Real-time data collection and transmission through networked validators and printers.
GEN5 thermal ticket printer models with advanced print speed and quality.
GEN5 series with high-resolution thermal printing supporting standard ticket stock.
High-speed, accurate ticket validation integrated with ticket printers and validators.
Thermal voucher printers integrated with secure printing technology.
Designed for energy efficiency in casino environments with low power consumption for continuous operation.
Supports Ethernet, USB, proprietary casino protocols, and standard communication interfaces.
Cloud-ready capabilities for remote monitoring and software updates.
Remote diagnostics and alert systems available for proactive maintenance.
Built-in diagnostic tools for status monitoring and preventive maintenance.
Equipment primarily designed for fixed casino installations; portable uses limited.
Focus on indoor gaming floor equipment.
Holds certifications from North American and international gaming regulatory bodies, including GLI and state gaming commissions.
Provides full installation and setup through certified service partners and trained technicians.
Offers eLearning courses, virtual and in-person training for operators and technicians.
Comprehensive and well-structured technical documentation, including software manuals and hardware guides.
Maintains authorized spare parts supply chains through global service centers and partners.
Standard manufacturer warranty with options for extended coverage and refurbishment guarantees.
Financing options available through authorized distributors and partners.
Trade-in and upgrade programs are offered to support technology refresh cycles.
Maintenance contracts and service agreements available to ensure operational reliability.
24/7 monitoring support services available through customer portals and support centers.
