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    KAL ATM Software GmbH

    Brief description of the company

    KAL ATM Software GmbH is a world-leading ATM software company specializing in multivendor ATM, self-service kiosk, and bank branch network software solutions. It provides banks and financial institutions with software that enables hardware independence, reduces costs, maximizes ATM network performance, and improves customer service globally.

    What equipment does the company manufacture?

    Account management kiosk manufacturers - self-service terminals including ATMs and kiosks; Cash handling equipment manufacturers - cash dispenser integration; Mobile device integration manufacturers - smartphone screen docking on hardware solutions; Player tracking hardware manufacturers - card reader handling as part of ATM software capabilities.

    What is the official website of the equipment manufacturer?

    https://www.kal.com/en/

    Where can I find customer support contacts?

    Tel: +49 89 2019 0155 (Munich HQ), +44 131 659 4900 (UK HQ), Email: [email protected]

    What is the technical support phone number?

    +49 89 2019 0155 (Munich HQ technical support line available)

    What is the email for technical issues?

    [email protected]

    Are there separate contacts for different equipment types?

    Contact details available for ATM software and hardware inquiries via main corporate contacts.

    Is there remote technical support available?

    Yes, KAL offers remote management and control of ATM networks through their Kalignite Terminal Controller allowing real-time software updates and issue resolution.

    Are there regional service centers?

    Munich, Germany (Global HQ); Edinburgh, UK (UK HQ); additional offices in US, Europe, India, China, Japan, Malaysia, Australia.

    In which languages is support provided?

    English, German

    When was the equipment manufacturer established?

    Founded in 1989 (originally as Korala Associates Limited)

    Who are the founders and current owners?

    Founded by Dr. Aravinda Korala; current executive leadership includes CEO Aravinda Korala and senior management listed on official imprint.

    In which country is the company headquartered?

    Germany (main registered office in Munich)

    What is the company's manufacturing history?

    KAL originally focused on software development since 1989 and expanded into specialty ATM hardware solutions such as Retail Teller Machines (RTM) and the Cash Capsule ATM to complement their software platforms.

    Are there manufacturing facilities in multiple countries?

    Yes, offices across Europe, UK, USA, Asia-Pacific countries

    What certifications does the manufacturer hold?

    EMV Kernel certified; PCI DSS expertise; PA-DSS certified; Microsoft Gold and Silver Application Development competencies

    Which regulatory bodies approve the equipment?

    Certified by Visa and MasterCard for various ATM software implementations

    In which jurisdictions is the equipment certified?

    Equipment and software certified for use in over 80 countries worldwide including major regulatory jurisdictions

    Has the equipment passed third-party testing?

    Certification and compliance tested by payment networks such as Visa and MasterCard

    Which gaming standards are complied with?

    Compliance with XFS (WOSA) industry standard for ATM software; member of PCI Security Standards Council; ATM Industry Association membership

    Does the company participate in gaming trade shows?

    Participates in major banking and ATM industry shows such as ATM Industry Association events and likely G2E and related financial technology expos

    What industry awards has the manufacturer received?

    Queen's Award for Enterprise in International Trade (2011)

    What is the market reputation and track record?

    Recognized as world’s second-largest supplier of multivendor ATM software; installed on over 300,000 ATMs globally, serving top banks like Citibank, UniCredit, HSBC, ING

    What feedback do customers provide about the equipment?

    Highly rated for reducing operational costs, increasing ATM functionality, and improving flexibility in ATM networks

    Where can I find independent equipment reviews?

    Positive reviews emphasize multivendor support and advanced security features including biometric authentication options

    What advantages do operators highlight?

    Hardware independence enabling banks full control of ATM networks; advanced features like finger vein recognition; software multivendor support for 40+ ATM manufacturers

    How user-friendly is the equipment according to customers?

    KAL’s software includes easy-to-use graphical design environments for ATM application customization, improving operator user-friendliness

    How do they evaluate return on investment?

    Cost reduction and improved operational efficiency commonly reported benefits by customers

    Do customers recommend this manufacturer?

    Frequently recommended for banks seeking multivendor and flexible ATM software solutions

    Are there published case studies of successful deployments?

    Deployed with leading financial institutions worldwide including global banks in 80+ countries

    Do servers meet specific licensing requirements?

    Fully compliant with EMV, PCI DSS, PA-DSS, and XFS standards

    What network connectivity options are supported?

    Supports networked ATM operations including cloud integrations and Wi-Fi

    What uptime guarantees are provided?

    Designed to maintain optimum software and network availability

    Are self-service betting kiosks available?

    Provides software for self-service terminals including kiosks

    Do terminals support multiple languages?

    Supports multiple languages tailored per country deployment

    Are touch screen interfaces included?

    Supports latest user interface technologies including touch screen on ATMs and kiosks

    What payment methods do terminals accept?

    Supports card payments including EMV chip, contactless, and mobile payment interfaces

    Is ticket-in/ticket-out functionality supported?

    Supports ticket issuance and redemption in RTM and ATM software

    What connectivity options are available (WiFi, Ethernet)?

    Ethernet, Wi-Fi, and cloud connectivity options integrated into hardware solutions

    Do terminals include built-in printers?

    Supports integrated receipt and voucher printing devices

    What cabinet styles and sizes are offered?

    Offers compact hardware designs such as RTM with small foot print optimized for retail

    What display technologies are used?

    Supports graphical user interfaces compatible with Internet Explorer media types on ATM displays

    Are there mobile live gaming setups?

    Supports mobile screen docking on hardware solutions like the Cash Capsule ATM

    Are integrated cash management systems offered?

    Supports cash handling integrations via compatible dispensers and recyclers in RTM and ATM solutions

    Is multi-currency support available?

    Supports multiple currencies based on ATM deployment country specifications

    Are there cash recycling capabilities?

    Supports cash recycling features through partner hardware integrations

    What receipt printing options are included?

    Supports receipt and voucher printing, including thermal ticket printers

    Is barcode/QR code scanning supported?

    Supported through kiosk hardware integration

    Are there integrated card readers?

    Supports debit and credit card readers including EMV, contactless, and biometrics like finger vein recognition

    Is real-time transaction reporting available?

    Provides real-time data analytics and reporting for ATM transaction monitoring

    Are biometric verification devices available?

    Supports finger vein recognition (FVR) technology for biometrics in ATMs

    Are there mobile verification devices?

    Supports smartphone integration and docking on Cash Capsule ATM

    What database integration capabilities exist?

    Integrates with banking databases and real-time transaction processing systems

    Is real-time identity verification supported?

    Provides fast biometric and card authentication via integrated software solutions

    Are surveillance integration capabilities included?

    Software integrates with ATM security and surveillance systems

    Are there counterfeit detection systems?

    Supports security features to reduce fraud including biometric authentication

    What alarm and notification systems exist?

    Provides status data and remote alerting/notification via management software

    Is biometric access control available?

    Finger vein recognition supported for customer authentication at ATM

    What encryption and security protocols are supported?

    Supports world-leading encryption and security protocols including PCI DSS compliance

    Is audit trail functionality included?

    Captures and retains full session data and audit trails for transaction analysis

    What cash-in/cash-out machines are manufactured?

    Manufactures and supports RTM and ATMs with cash-in/out capabilities

    What bill validator models are offered?

    Supports bill validation via integrated cash dispenser hardware partners

    Are there ticket redemption kiosks?

    RTM supports voucher dispensing redeemable at cashier or partner outlets

    Are there mobile payment integration devices?

    Supports contactless and mobile payments integrated into ATM software

    Is real-time gaming data collection supported?

    Offers DataEdge platform for real-time data collection and analytics from ATMs and POS devices

    What compliance monitoring equipment exists?

    Ensures full regulatory compliance and reporting through software applications

    Is contactless payment card support included?

    Supports contactless payment technologies in ATM software and hardware solutions

    What receipt printer models are manufactured?

    Supports thermal receipt and voucher printers integrated into kiosks and ATMs

    Are thermal ticket printers available?

    Supports thermal printers for receipts and ticket vouchers

    Is voucher printing equipment manufactured?

    Supports secure voucher printing with integration on RTM hardware

    Are there promotional material printers?

    Supports promotional messaging and advertising campaigns digitally delivered on ATM screens

    Are environmentally ruggedized options available?

    Cash Capsule ATM engineered for portable and resilient use in geographically remote and infrastructure-challenged environments

    Is modular design and expandability included?

    KAL software platform supports scalability and modular customization for different ATM network sizes

    What communication protocols are supported?

    Supports multivendor communication standards including XFS and NDC protocols

    Is cloud connectivity available?

    Offers serverless cloud solutions for services such as bank and credit union check imaging

    Are there remote monitoring capabilities?

    Supports full remote monitoring and control of ATM networks via Kalignite Terminal Controller

    What diagnostic and maintenance features exist?

    Provides detailed real-time status data and remote issue remediation tools

    Is equipment suitable for mobile deployments?

    Yes, equipment such as Cash Capsule ATM designed for mobile and portable deployment

    What regulatory compliance certifications exist?

    EMV certified, PCI DSS compliant, PA-DSS certified; certified by Visa and MasterCard

    Is technical documentation comprehensive?

    Comprehensive technical documentation and graphical design tools (K3A Design Studio) for customization

    Is 24/7 monitoring and support included?

    Available through remote management and support agreements with customers

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