Brief description of the company
US-based manufacturer of customizable self-service kiosks for verticals including casinos, specializing in account management and player services solutions with modular hardware options and integration support
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What equipment does the company manufacture?
Account management kiosk manufacturers - self-service terminals, player rewards kiosks, cashless gaming customer service kiosks
What is the official website of the equipment manufacturer?
https://www.kioskgroup.com
Where can I find customer support contacts?
301-732-4627, [email protected]
What is the technical support phone number?
301-732-4627
What is the email for technical issues?
In which languages is support provided?
English
When was the equipment manufacturer established?
Founded in 1982
Who are the founders and current owners?
Mike James (Founder/Owner)
In which country is the company headquartered?
United States
What is the company's manufacturing history?
Over 40 years of experience in kiosk design and manufacturing, with particular focus on modular kiosk platforms for commercial applications
Does the company participate in gaming trade shows?
Exhibits at industry trade shows such as NRF and other technology expos
What is the market reputation and track record?
Recognized as an established provider of self-service kiosks for various sectors including casino management
What advantages do operators highlight?
Highly modular kiosk enclosures, customizable options for peripherals, ADA accessibility, integration with casino management platforms
How user-friendly is the equipment according to customers?
Focus on intuitive touch screens and ADA-compliant access
Are there dedicated gaming server configurations?
Casino loyalty, rewards, and account management kiosk configurations offered
Are self-service betting kiosks available?
Player loyalty and self-service account management kiosks for casinos
What screen sizes and types are offered?
Range of screen sizes; supports 15", 17", 19", 22" inch touchscreen displays
Do terminals support multiple languages?
Multi-language interface options available upon request
Are touch screen interfaces included?
Projected capacitive and resistive touch screen technologies available
What payment methods do terminals accept?
Customizable for payment devices (bill acceptors, card payment modules)
Is ticket-in/ticket-out functionality supported?
Optional ticket printer integration available
Are there ADA compliance features?
Wheelchair-accessible, speech output support, tactile controls, and optional braille overlays
Do terminals include built-in printers?
Receipt and ticket printer modules available as add-ons
What cabinet styles and sizes are offered?
Variety of enclosure styles including pedestal, countertop, and wall-mounted designs
What display technologies are used?
LCD, LED touch displays
Do machines include player tracking systems?
Optional integration with third-party player tracking and loyalty systems
Are integrated cash management systems offered?
Optional cash acceptors and dispensers available for select models
Are there integrated card readers?
Magnetic stripe, EMV, and RFID card reader integration options
What ID scanning equipment is manufactured?
ID scanner option available for age and identity verification
What document verification capabilities exist?
Document scanner integration possible as custom feature
Is age verification functionality built-in?
Integration-ready with age verification modules
What database integration capabilities exist?
API integration capabilities with third-party management and database systems
What anti-tampering devices are available?
Secure kiosk locking mechanisms and tamper-evident enclosures
Is RFID tracking technology available?
RFID reader add-ons for loyalty card and player tracking applications
What encryption and security protocols are supported?
HTTPS, TLS encryption for data transmission
Is audit trail functionality included?
Audit log support enabled by compatible embedded software
What cash-in/cash-out machines are manufactured?
Options for cash acceptor/validator modules within self-service kiosks
What bill validator models are offered?
Compatible with multiple industry-standard bill acceptors (e.g., MEI, JCM) by configuration
Are there ticket redemption kiosks?
Ticket redemption and voucher payout functions available through kiosk customization
What prepaid card dispensing systems exist?
Prepaid card dispenser module available on select kiosks
Are there mobile payment integration devices?
NFC and QR-code-based mobile payment integration support
What player tracking system hardware is available?
Supports optional RFID card readers for loyalty programs
Is real-time gaming data collection supported?
Supports live transaction and account data processing via custom software integrations
Is responsible gaming monitoring hardware available?
Custom software integration possible for responsible gaming features
Are there session time tracking devices?
Timestamp logging supported by integrated account management solutions
What spend limit monitoring systems exist?
Spend and time limit functionality available via integration with casino management systems
Are player loyalty cards manufactured?
Custom-branded loyalty card dispensing option
What RFID reader systems are offered?
RFID/NFC card reader integration options
Is contactless payment card support included?
Supports contactless card and NFC payments
What card encoding and printing equipment exists?
Equipped for card encoding/printing on custom request
What range of RFID frequencies are supported?
Compatible with common RFID/NFC frequency standards (13.56 MHz)
What receipt printer models are manufactured?
Epson and other industry-standard receipt printer models configurable
Are thermal ticket printers available?
Thermal ticket printer modules available
Is voucher printing equipment manufactured?
Voucher printer add-on offered for gaming and player reward kiosks
Is high-volume ticket printing supported?
Designed to accommodate high-volume, continuous use in casino environments
Is network printing functionality included?
Supports networked printer modules with API control
What are the power consumption requirements?
Power requirements 120/240V AC, consumption varies by model
What communication protocols are supported?
TCP/IP, USB, Serial, and API support for device integration
Is cloud connectivity available?
API and cloud services support with proper software integrations
Are there remote monitoring capabilities?
Remote system monitoring supported via compatible back-end solutions
What diagnostic and maintenance features exist?
Diagnostic software and remote troubleshooting supported
Is equipment suitable for mobile deployments?
Mobile kiosk cart enclosures and compact footprint options for temporary deployment
Are there indoor/outdoor variants available?
Both indoor and outdoor kiosk configurations available, with weatherproofing for outdoor use
What regulatory compliance certifications exist?
ADA compliant
Are installation and setup services provided?
Installation and onboarding setup services offered for new deployments
What training programs are available for operators?
Operator user guide and in-person/remote training offered for major rollouts
Is technical documentation comprehensive?
Detailed technical documentation and installation manuals provided with products
Are spare parts readily available?
Spare parts available for all major kiosk models
What warranty terms are offered?
Standard 1-year warranty; extended options available
What maintenance contracts are available?
Preventive maintenance, parts replacement, and service contracts available