Brief description of the company
Leading North American manufacturer of self-service kiosks and terminals, specializing in custom gaming, entertainment, sports betting, and ticketing solutions
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What equipment does the company manufacture?
Account management kiosk manufacturers - self-service terminals, cash-in/cash-out machines; player rewards terminal manufacturers - loyalty and ticketing kiosks; betting terminal types - sports betting kiosks; player tracking hardware - player loyalty and registration solutions
What is the official website of the equipment manufacturer?
https://kiosk.com
What is the technical support phone number?
303-466-5471
Where can I find field service support?
Comprehensive in-field deployment, repair, and maintenance services in North America
Is there remote technical support available?
Proactive remote monitoring and managed services
What are the support response times?
Service Level Agreements provided with exact deliverables defined for each deployment
Are there on-site service technicians?
On-site technician availability for North American deployments
Is there emergency repair service available?
Emergency repair response included within in-field deployment and support contracts
When was the equipment manufacturer established?
Founded in 1993
In which country is the company headquartered?
United States
What is the company's manufacturing history?
Over 30 years of experience manufacturing kiosks for multiple industries, specializing in custom and high-volume self-service solutions
What certifications does the manufacturer hold?
ISO9001:2015, ISO14001:2015
Which regulatory bodies approve the equipment?
UL, FCC
In which jurisdictions is the equipment certified?
United States (UL and FCC certified products), European Union (CE mark via ISO17025 accreditation)
Are there quality management certifications (ISO, etc.)?
ISO9001:2015, ISO14001:2015
Has the equipment passed third-party testing?
In-house ISO17025-accredited lab for local and international certifications
What is the market reputation and track record?
Over 250,000 kiosk units deployed with a reputation for quality and reliable field performance
What feedback do customers provide about the equipment?
Customer testimonials highlight robust build quality, reliability, and successful custom deployments
What advantages do operators highlight?
Customizable designs for gaming and betting, rapid certification process, and comprehensive support services
Are operators satisfied with after-sales support?
Strong after-sales support with proactive monitoring and managed service agreements
How user-friendly is the equipment according to customers?
ADA-compliant interface options, ergonomic and intuitive design
Do customers recommend this manufacturer?
High referral rate among existing corporate customers for custom and standard self-service solutions
Are there published case studies of successful deployments?
Referenced large-scale rollouts such as 600+ kiosk deployment for Extra Space Storage
Do servers meet specific licensing requirements?
UL and FCC managed certification for regulatory compliance in kiosks
Are there dedicated gaming server configurations?
Custom configuration options available per deployment
What uptime guarantees are provided?
24/7 uptime design considered best-practice and quality standard
What types of betting terminals are manufactured?
Sports betting kiosks, loyalty program and ticketing kiosks
Are self-service betting kiosks available?
Sports betting self-service kiosks with loyalty, sportsbook, and ticketing integration
What screen sizes and types are offered?
Custom display sizes on demand, standard touch screen models
Are touch screen interfaces included?
Touch screen solutions standard on gaming kiosks
What payment methods do terminals accept?
Integration with bill/coin acceptance and card payment options (project-specific)
Is ticket-in/ticket-out functionality supported?
Ticketing and redemption functionality available in casino and sportsbook kiosk models
Are there ADA compliance features?
ADA compliant designs, tactile navigation, audio jack, braille, and presentation adjustment options
What cabinet styles and sizes are offered?
Range of standard models plus custom form factors and finishes available
What display technologies are used?
Standard and custom touch screen displays, high-visibility options for digital signage
Do machines include player tracking systems?
Player loyalty program kiosk support for card swipe and registration
Are integrated cash management systems offered?
Cash handling components available for bill, coin, and cash-out needs in customized kiosks
Are there integrated card readers?
Support for card readers and player loyalty card encoding in terminals
What cash-in/cash-out machines are manufactured?
Cash-in/cash-out kiosk solutions
Are there ticket redemption kiosks?
Ticket redemption functionality built into key casino/sports betting kiosk lines
Are there mobile payment integration devices?
Mobile and cashless payment options custom-ordered
What player tracking system hardware is available?
Card reader and loyalty kiosk integration
Are player loyalty cards manufactured?
Support for player loyalty card encoding and program registration through kiosks
Is contactless payment card support included?
Contactless and cashless payment integrations available on select kiosks
What card encoding and printing equipment exists?
Card encoding and reader modules integrated in kiosk terminals
Is voucher printing equipment manufactured?
Voucher and ticket printing hardware module integration (project-specific)
Is cloud connectivity available?
Remote monitoring and management services available via cloud
Are there remote monitoring capabilities?
Turnkey remote monitoring solutions enable real-time alerting and proactive support
What diagnostic and maintenance features exist?
Integrated diagnostic/maintenance features with remote reporting supported
Is equipment suitable for mobile deployments?
Multiple kiosk form factors and mobile mounting solutions offered
Are there indoor/outdoor variants available?
Indoor and outdoor models available, customizable for site needs
What regulatory compliance certifications exist?
ISO9001:2015, ISO14001:2015, UL, FCC
Are installation and setup services provided?
Deployment, installation, and setup services bundled with most contracts
What training programs are available for operators?
Operator and staff training included with major deployments
Is technical documentation comprehensive?
Comprehensive technical documentation included with deployments
Are spare parts readily available?
Ongoing spare parts supply included in support agreements
What warranty terms are offered?
Warranty details provided per contract, coverage for factory defects standard
What maintenance contracts are available?
Tiered service and maintenance contracts available
Is 24/7 monitoring and support included?
24/7 remote monitoring and support contracts available