LenelS2 is a global leader in advanced physical security solutions specializing in access control, video surveillance, and mobile credentialing, serving various sectors including corporate, education, healthcare, and government since 1991, with a focus on scalable, integrated security management systems.
Access control hardware manufacturers - including door controllers, proximity readers; biometric authentication device manufacturers - offering fingerprint scanners and facial recognition via third-party certified integrations; player tracking hardware is not their primary focus.
https://www.lenels2.com
LenelS2 provides customer support via email and phone, accessible through their website support portal; specific contact details vary by region.
Not publicly disclosed; support is routed through customer portals and authorized partners.
Available through authorized service partners and support agreements; 24/7 coverage typically offered to enterprise clients.
Accessible through LenelS2 support portal upon customer registration and service agreement activation.
Available in North America, including major states such as New York and California, with certified technicians for installation and maintenance.
Provided via secure remote access tools and cloud-based interfaces for system diagnostics and updates.
Located primarily across the United States, including headquarters in Pittsford, New York, and offices in Framingham, Massachusetts.
Live chat availability is limited; most customer interactions occur through support tickets and phone.
Variable by service contract; enterprise agreements often specify rapid response within hours.
English primarily, with localized support available through regional partners.
Available in key markets across the US, with extended coverage through authorized partners internationally.
Provided through priority service agreements; response times depend on customer location and contract.
Founded in 1991 in Rochester, New York.
Founded as Lenel, later acquired by United Technologies Corporation in 2005, merged with S2 Security in 2018 to form LenelS2, now a part of Carrier Global Corporation.
United States
Began as an IP-based access control and identity management software company; evolved into hardware and integrated security solutions including OnGuard platform for access control and video surveillance.
Primarily headquartered in the US with global distribution and service partners; no widely reported multi-country manufacturing plants.
Industry-standard certifications including UL, CE, FCC for hardware compliance.
Compliance with regulatory bodies such as UL and FCC; products meet security standards applicable in US and international markets.
Certified for use in multiple US states including New York and California.
Holds ISO 9001 quality management certification for manufacturing and service operations.
Collaborates with independent testing labs for hardware and software compliance; verifies biometric integrations through factory certification programs.
Compliant with physical security standards relevant to regulated industries; no direct player tracking hardware gaming certification.
Not publicly documented direct partnerships with casino operators; focus is broader building security markets.
Active participant in global security and access control trade shows, including ISC West and GSX.
Recipient of multiple awards in security technology innovation and integration.
Recognized for reliability, scalability, and integration capabilities in enterprise security management.
Generally positive reviews highlighting robustness and integration flexibility; occasional feedback on software complexity.
Praised in industry reviews for access control systems and video integration; rated well in system interoperability and mobile credentialing.
Highlights include scalable open architecture, extensive third-party integrations, mobile access technology, and comprehensive security management.
Some reports of initial setup complexity and occasional software glitches, quickly addressed by support.
High satisfaction reported in enterprise clients with active maintenance contracts.
User interface for management software described as comprehensive but with a learning curve; mobile credentials enhance end user experience.
Customers note strong ROI from integrated security and operational efficiencies.
Widely recommended for medium to large enterprises requiring scalable, integrated security solutions.
Documented deployments in corporate campuses, healthcare facilities, government buildings, and educational institutions.
Proprietary servers optimized for OnGuard and LNVR video appliances supporting up to 96TB storage with rack-mount chassis options.
Complies with access control licensing requirements in regulated industries and physical security environments.
Supports high availability and failover configurations in access control and video management systems.
Available in rack-mounted LNVR servers with hot-swappable drives.
Rack-mounted equipment designed with standard enterprise cooling and power specifications.
Yes, including 1U and 2U equipment racks for EVA 43, LNVR video appliances.
Documented SLAs offer uptime guarantees of 99.9% or higher for enterprise clients.
OnGuard Visitor Self Service iPad app enables visitor kiosk solutions; no dedicated betting kiosks.
Supports multiple languages in software interfaces to accommodate global deployments.
Supports touch screen interfaces in kiosks and mobile credential platforms.
Supports ADA compliance features through accessible hardware configurations.
Supports standard digital displays including high definition video integrated in surveillance and management consoles.
Offers integration with third-party biometric and RFID systems through the OpenAccess Alliance Program, does not manufacture proprietary player tracking systems.
Provides video surveillance solutions including 360-degree camera de-warping technology.
LNVR video appliances support streaming and video analytics with integrated video management.
Supports audio integration in surveillance and access control.
Supported through integrated video management systems.
Supports proximity and smart card readers compatible with Mercury hardware and open architecture.
Provides real-time event logging and alerting via software platforms.
Supports integration of third-party facial recognition and fingerprint biometric devices certified for use with OnGuard and NetBox platforms.
Supports facial recognition via certified third-party integrations such as Veridas.
Supports fingerprint scanning through partner biometric device integrations like Invixium.
Supports integration with HR databases and other enterprise identity management systems via open API.
Provides real-time identity verification processing within OnGuard and NetBox systems.
Fully integrates video surveillance with access control systems in OnGuard and NetBox platforms.
Supports video analytics including motion detection through integrated camera systems.
Supports RFID tracking via third-party devices integrated through open architecture.
Provides alarm management with event notifications, escalation, and audit trails.
Offers multi-factor biometric access control through certified third-party partners.
Uses AES encryption and TLS protocols for secure communication.
Comprehensive audit trails and data retention for security events and user actions.
Supports real-time data collection from access points, biometric devices, and video feeds.
Provides tools for compliance monitoring including access logs and audit reporting.
Offers RFID proximity card reader compatibility within its access control hardware ecosystem.
Supports a variety of access control cards including proximity and smart cards.
Supports standard 125 kHz and 13.56 MHz RFID frequencies via compatible readers.
Standard enterprise-grade power consumption consistent with rack-mounted security equipment.
TCP/IP, HTTPS, SNMP, ONVIF, and various proprietary protocols for integration.
Supports cloud-based security management via Elements platform and mobile credentialing.
Provides remote monitoring via cloud interface and mobile apps with alert systems.
Built-in diagnostics with software alerts and remote maintenance capabilities.
Mobile credentialing and handheld badge readers available; hardware generally designed for fixed installations.
Access control hardware available in indoor and outdoor rated variants.
UL294, FCC Part 15, CE, RoHS compliant hardware certifications.
Certified installation services offered through authorized partners globally.
Comprehensive operator and technician training programs available.
Well-documented with detailed manuals, online knowledge base, and user guides.
Spare parts stocked through authorized dealers and partners.
Standard manufacturer warranty with extended options through service contracts.
Financing options available through Carrier Global Corporation and authorized resellers.
Upgrade programs typically offered via partner channels.
Available with varying service levels including preventive maintenance and 24/7 support.
Offered through service agreements and authorized reseller networks.
