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Brief description of the company

LenelS2 is a global leader in advanced physical security solutions specializing in access control, video surveillance, and mobile credentialing, serving various sectors including corporate, education, healthcare, and government since 1991, with a focus on scalable, integrated security management systems.

What equipment does the company manufacture?

Access control hardware manufacturers - including door controllers, proximity readers; biometric authentication device manufacturers - offering fingerprint scanners and facial recognition via third-party certified integrations; player tracking hardware is not their primary focus.

What is the official website of the equipment manufacturer?

https://www.lenels2.com

Where can I find customer support contacts?

LenelS2 provides customer support via email and phone, accessible through their website support portal; specific contact details vary by region.

What is the technical support phone number?

Not publicly disclosed; support is routed through customer portals and authorized partners.

Is there a 24/7 support hotline?

Available through authorized service partners and support agreements; 24/7 coverage typically offered to enterprise clients.

What is the email for technical issues?

Accessible through LenelS2 support portal upon customer registration and service agreement activation.

Where can I find field service support?

Available in North America, including major states such as New York and California, with certified technicians for installation and maintenance.

Is there remote technical support available?

Provided via secure remote access tools and cloud-based interfaces for system diagnostics and updates.

Are there regional service centers?

Located primarily across the United States, including headquarters in Pittsford, New York, and offices in Framingham, Massachusetts.

Can I contact through online chat or messengers?

Live chat availability is limited; most customer interactions occur through support tickets and phone.

What are the support response times?

Variable by service contract; enterprise agreements often specify rapid response within hours.

In which languages is support provided?

English primarily, with localized support available through regional partners.

Are there on-site service technicians?

Available in key markets across the US, with extended coverage through authorized partners internationally.

What are the support operating hours?

Standard business hours aligned with North American time zones; extended hours available with certain contracts.

Is there emergency repair service available?

Provided through priority service agreements; response times depend on customer location and contract.

When was the equipment manufacturer established?

Founded in 1991 in Rochester, New York.

Who are the founders and current owners?

Founded as Lenel, later acquired by United Technologies Corporation in 2005, merged with S2 Security in 2018 to form LenelS2, now a part of Carrier Global Corporation.

In which country is the company headquartered?

United States

What is the company's manufacturing history?

Began as an IP-based access control and identity management software company; evolved into hardware and integrated security solutions including OnGuard platform for access control and video surveillance.

Are there manufacturing facilities in multiple countries?

Primarily headquartered in the US with global distribution and service partners; no widely reported multi-country manufacturing plants.

What certifications does the manufacturer hold?

Industry-standard certifications including UL, CE, FCC for hardware compliance.

Which regulatory bodies approve the equipment?

Compliance with regulatory bodies such as UL and FCC; products meet security standards applicable in US and international markets.

In which jurisdictions is the equipment certified?

Certified for use in multiple US states including New York and California.

Are there quality management certifications (ISO, etc.)?

Holds ISO 9001 quality management certification for manufacturing and service operations.

Has the equipment passed third-party testing?

Collaborates with independent testing labs for hardware and software compliance; verifies biometric integrations through factory certification programs.

Which gaming standards are complied with?

Compliant with physical security standards relevant to regulated industries; no direct player tracking hardware gaming certification.

Are there partnerships with major casino operators?

Not publicly documented direct partnerships with casino operators; focus is broader building security markets.

Does the company participate in gaming trade shows?

Active participant in global security and access control trade shows, including ISC West and GSX.

What industry awards has the manufacturer received?

Recipient of multiple awards in security technology innovation and integration.

What is the market reputation and track record?

Recognized for reliability, scalability, and integration capabilities in enterprise security management.

What feedback do customers provide about the equipment?

Generally positive reviews highlighting robustness and integration flexibility; occasional feedback on software complexity.

Where can I find independent equipment reviews?

Praised in industry reviews for access control systems and video integration; rated well in system interoperability and mobile credentialing.

What advantages do operators highlight?

Highlights include scalable open architecture, extensive third-party integrations, mobile access technology, and comprehensive security management.

Are there common complaints about equipment reliability?

Some reports of initial setup complexity and occasional software glitches, quickly addressed by support.

How do customers rate build quality?

High build quality with rugged rack-mount hardware options such as the EVA 43 and LNVR video appliance chassis.

Are operators satisfied with after-sales support?

High satisfaction reported in enterprise clients with active maintenance contracts.

How user-friendly is the equipment according to customers?

User interface for management software described as comprehensive but with a learning curve; mobile credentials enhance end user experience.

How do they evaluate return on investment?

Customers note strong ROI from integrated security and operational efficiencies.

Do customers recommend this manufacturer?

Widely recommended for medium to large enterprises requiring scalable, integrated security solutions.

Are there published case studies of successful deployments?

Documented deployments in corporate campuses, healthcare facilities, government buildings, and educational institutions.

What server specifications are available for gaming operations?

Proprietary servers optimized for OnGuard and LNVR video appliances supporting up to 96TB storage with rack-mount chassis options.

Do servers meet specific licensing requirements?

Complies with access control licensing requirements in regulated industries and physical security environments.

What redundancy and failover capabilities exist?

Supports high availability and failover configurations in access control and video management systems.

Are there hot-swappable components?

Available in rack-mounted LNVR servers with hot-swappable drives.

What cooling and power requirements are needed?

Rack-mounted equipment designed with standard enterprise cooling and power specifications.

Is rack-mount equipment available?

Yes, including 1U and 2U equipment racks for EVA 43, LNVR video appliances.

What network connectivity options are supported?

Supports Ethernet, TCP/IP, WiFi (depending on peripheral devices), and cloud connectivity.

What uptime guarantees are provided?

Documented SLAs offer uptime guarantees of 99.9% or higher for enterprise clients.

Are self-service betting kiosks available?

OnGuard Visitor Self Service iPad app enables visitor kiosk solutions; no dedicated betting kiosks.

Do terminals support multiple languages?

Supports multiple languages in software interfaces to accommodate global deployments.

Are touch screen interfaces included?

Supports touch screen interfaces in kiosks and mobile credential platforms.

Are there ADA compliance features?

Supports ADA compliance features through accessible hardware configurations.

What connectivity options are available (WiFi, Ethernet)?

Ethernet, WiFi, cellular options for mobile credentialing and cloud access.

What display technologies are used?

Supports standard digital displays including high definition video integrated in surveillance and management consoles.

Do machines include player tracking systems?

Offers integration with third-party biometric and RFID systems through the OpenAccess Alliance Program, does not manufacture proprietary player tracking systems.

Are specialized gaming cameras available?

Provides video surveillance solutions including 360-degree camera de-warping technology.

What streaming hardware solutions are offered?

LNVR video appliances support streaming and video analytics with integrated video management.

What audio equipment is included?

Supports audio integration in surveillance and access control.

Do solutions support multiple camera angles?

Supported through integrated video management systems.

Are there integrated card readers?

Supports proximity and smart card readers compatible with Mercury hardware and open architecture.

Is real-time transaction reporting available?

Provides real-time event logging and alerting via software platforms.

Are biometric verification devices available?

Supports integration of third-party facial recognition and fingerprint biometric devices certified for use with OnGuard and NetBox platforms.

Is facial recognition technology included?

Supports facial recognition via certified third-party integrations such as Veridas.

Are there fingerprint scanning solutions?

Supports fingerprint scanning through partner biometric device integrations like Invixium.

What database integration capabilities exist?

Supports integration with HR databases and other enterprise identity management systems via open API.

Is real-time identity verification supported?

Provides real-time identity verification processing within OnGuard and NetBox systems.

Are surveillance integration capabilities included?

Fully integrates video surveillance with access control systems in OnGuard and NetBox platforms.

What motion detection systems are offered?

Supports video analytics including motion detection through integrated camera systems.

Is RFID tracking technology available?

Supports RFID tracking via third-party devices integrated through open architecture.

What alarm and notification systems exist?

Provides alarm management with event notifications, escalation, and audit trails.

Is biometric access control available?

Offers multi-factor biometric access control through certified third-party partners.

What encryption and security protocols are supported?

Uses AES encryption and TLS protocols for secure communication.

Is audit trail functionality included?

Comprehensive audit trails and data retention for security events and user actions.

Is real-time gaming data collection supported?

Supports real-time data collection from access points, biometric devices, and video feeds.

What compliance monitoring equipment exists?

Provides tools for compliance monitoring including access logs and audit reporting.

What RFID reader systems are offered?

Offers RFID proximity card reader compatibility within its access control hardware ecosystem.

Are there access control card systems?

Supports a variety of access control cards including proximity and smart cards.

What range of RFID frequencies are supported?

Supports standard 125 kHz and 13.56 MHz RFID frequencies via compatible readers.

What are the power consumption requirements?

Standard enterprise-grade power consumption consistent with rack-mounted security equipment.

Are environmentally ruggedized options available?

Offers rugged hardware options suitable for harsh environments in physical security contexts.

What operating temperature ranges are supported?

Designed to operate reliably within typical data center and building environment temperatures.

Is modular design and expandability included?

Modular rack-mount devices with expandable storage and additional I/O ports.

What communication protocols are supported?

TCP/IP, HTTPS, SNMP, ONVIF, and various proprietary protocols for integration.

Is cloud connectivity available?

Supports cloud-based security management via Elements platform and mobile credentialing.

Are there remote monitoring capabilities?

Provides remote monitoring via cloud interface and mobile apps with alert systems.

What diagnostic and maintenance features exist?

Built-in diagnostics with software alerts and remote maintenance capabilities.

Is equipment suitable for mobile deployments?

Mobile credentialing and handheld badge readers available; hardware generally designed for fixed installations.

Are there indoor/outdoor variants available?

Access control hardware available in indoor and outdoor rated variants.

What regulatory compliance certifications exist?

UL294, FCC Part 15, CE, RoHS compliant hardware certifications.

Are installation and setup services provided?

Certified installation services offered through authorized partners globally.

What training programs are available for operators?

Comprehensive operator and technician training programs available.

Is technical documentation comprehensive?

Well-documented with detailed manuals, online knowledge base, and user guides.

Are spare parts readily available?

Spare parts stocked through authorized dealers and partners.

What warranty terms are offered?

Standard manufacturer warranty with extended options through service contracts.

Is equipment financing available?

Financing options available through Carrier Global Corporation and authorized resellers.

Are trade-in programs offered for upgrades?

Upgrade programs typically offered via partner channels.

What maintenance contracts are available?

Available with varying service levels including preventive maintenance and 24/7 support.

Is 24/7 monitoring and support included?

Offered through service agreements and authorized reseller networks.