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    Light & Wonder (L&W)

    Brief description of the company

    Light & Wonder, Inc. (formerly Scientific Games Corporation) is a leading American gaming manufacturer headquartered in Las Vegas, Nevada, specializing in the design, manufacturing, and distribution of a broad portfolio of electronic gaming machines, table games, casino management systems, and innovative player tracking and cashless gaming solutions for land-based casinos globally. The company also has significant operations in digital gaming and iGaming sectors.

    What equipment does the company manufacture?

    Player tracking hardware manufacturers - RFID card readers, cardless access systems including facial recognition and Near-Field Communication (NFC); Account management kiosk manufacturers - self-service terminals including Patron Kiosk for loyalty program enrollment, card printing, and account management with built-in KYC; Identity verification equipment manufacturers - facial recognition and cardless ID verification technologies integrated into casino floor products; Access control hardware manufacturers - proximity readers and cardless entry systems; Player rewards terminal manufacturers - voucher printers and points redemption kiosks; Cash handling equipment manufacturers - bill validators and coin mechanisms; Surveillance integration hardware manufacturers - integrated dual-camera systems for card recognition on table games; Mobile device integration manufacturers - tablet mounting supports for gaming systems; Networking infrastructure manufacturers - proprietary backend connectivity and data integration platforms for gaming systems; Biometric authentication device manufacturers - facial recognition and NFC-enabled player ID solutions.

    What is the official website of the equipment manufacturer?

    https://www.lnw.com

    Where can I find customer support contacts?

    [email protected], +1 (702) 897-7150

    What is the technical support phone number?

    +1 (702) 897-7150 (general support line with escalation options)

    Is there a 24/7 support hotline?

    +1 (702) 897-7150 (24/7 technical support available for critical issues)

    What is the email for technical issues?

    [email protected]

    Are there separate contacts for different equipment types?

    Dedicated contacts available for gaming machines, table games, and systems solutions via LNW customer portal and support desk

    Where can I find field service support?

    Field technicians available in major US gaming jurisdictions including Nevada, New Jersey, and California; global support for international license jurisdictions

    Is there remote technical support available?

    Yes, offers remote diagnostics and software update support via secure VPN tools and proprietary system dashboards (Light & Wonder Canvas)

    Are there regional service centers?

    Las Vegas (Nevada, USA), Alpharetta (Georgia, USA), Chennai (India - IT and system support hub), and regional partners across Europe and Asia

    Can I contact through online chat or messengers?

    Available on official website portal for registered clients during business hours

    What are the support response times?

    Standard response SLA within 2 hours for technical inquiries, critical incident SLA under 1 hour

    In which languages is support provided?

    English primarily, with support available in Spanish, French, German, Portuguese, and Mandarin through regional centers

    Are there on-site service technicians?

    Available in key US casino markets and selected international gaming hubs via certified partners

    What are the support operating hours?

    24/7 support for critical issues, standard business hours Monday to Friday 08:00-18:00 local time for general inquiries

    Is there emergency repair service available?

    Available with rapid response teams for field repair and hardware replacement, response times vary by location but typically within 4 hours in major markets

    When was the equipment manufacturer established?

    Founded in 1983 as Scientific Games Corporation; rebranded as Light & Wonder in 2022

    Who are the founders and current owners?

    Originally founded by a consortium of investors as Scientific Games Corporation; current ownership is publicly traded under NASDAQ ticker LNW, led by CEO Matt Wilson

    In which country is the company headquartered?

    United States

    What is the company's manufacturing history?

    Evolved from a lottery and gaming software firm into a comprehensive casino hardware and software manufacturer with focus on slot machines, table games, and gaming management systems; expanded through acquisitions of Bally, WMS, and Shuffle Master brands

    Are there manufacturing facilities in multiple countries?

    Manufacturing and assembly facilities in the United States and technology and support operations in India and other global regions

    What certifications does the manufacturer hold?

    ISO 9001 quality management certification, ISO 27001 information security certification for IT operations

    Which regulatory bodies approve the equipment?

    Certified by Nevada Gaming Control Board, New Jersey Division of Gaming Enforcement, UK Gambling Commission, MGA, GLI certified products

    In which jurisdictions is the equipment certified?

    United States (Nevada, New Jersey, Pennsylvania, Michigan), United Kingdom, Malta, Australia, and multiple other regulated jurisdictions globally

    Are there quality management certifications (ISO, etc.)?

    ISO 9001 certified for manufacturing and quality assurance processes

    Has the equipment passed third-party testing?

    Gaming Laboratories International (GLI) certified products, BMM Testlabs for compliance and standards testing

    Which gaming standards are complied with?

    Compliance with GLI standards, BMM, iTech Labs certifications ensuring adherence to gaming regulations and fairness

    Are there partnerships with major casino operators?

    Partnerships with Caesars Entertainment, MGM Resorts, Wynn Resorts, and international casino operators including those in Europe and Asia

    Does the company participate in gaming trade shows?

    Regular participation in G2E Las Vegas, ICE London/Barcelona, G2E Asia, and regional gaming expos

    What industry awards has the manufacturer received?

    Multiple industry innovation awards for best slot machine cabinets and player tracking systems including G2E Innovation Awards

    What is the market reputation and track record?

    Recognized as one of the top three global gaming machine manufacturers alongside IGT and Aristocrat with over 40 years of operational history and strong market presence

    What feedback do customers provide about the equipment?

    Praised for robust, innovative hardware, reliability of player tracking and cashless systems, and responsive technical support

    Where can I find independent equipment reviews?

    Positive reviews by leading industry analysts and trade publications for product innovation and integration capabilities

    What advantages do operators highlight?

    Seamless integration with existing casino systems, advanced player engagement tools, high reliability, and AI-driven loyalty marketing capabilities

    Are there common complaints about equipment reliability?

    Occasional delays in software updates reported but overall solid hardware uptime and durability

    How do customers rate build quality?

    High build quality with durable materials and ergonomic designs, especially noted in latest cabinet lines like KASCADA and Cosmic Upright

    Are operators satisfied with after-sales support?

    Generally high satisfaction ratings in industry surveys for after-sales and technical support responsiveness

    How user-friendly is the equipment according to customers?

    User-friendly interfaces with intuitive touchscreen controls and player interaction features

    How do they evaluate return on investment?

    Positive return on investment with operators citing increased player engagement and operational efficiencies

    Do customers recommend this manufacturer?

    Strongly recommended by major casino operators and integration partners for end-to-end gaming floor solutions

    Are there published case studies of successful deployments?

    Documented deployments at multiple Caesars and MGM properties showcasing player tracking upgrades and integrated cashless systems

    What server specifications are available for gaming operations?

    Proprietary gaming servers supporting modular and cloud-integrated casino management systems with high availability and security features

    Is specialized remote gambling equipment offered?

    Digital iGaming platforms integrated with physical casino loyalty and player management systems

    Do servers meet specific licensing requirements?

    Fully compliant with all major regulatory licensing requirements across operating jurisdictions

    What redundancy and failover capabilities exist?

    Gaming servers and systems engineered with failover redundancies ensuring uninterrupted operation during maintenance or faults

    Are there hot-swappable components?

    Available in select hardware components for minimal downtime during repairs or upgrades

    What cooling and power requirements are needed?

    Efficient cooling systems integrated into cabinets meeting industry energy efficiency standards

    Is rack-mount equipment available?

    Some gaming system components available in rack-mount configurations for backend server infrastructure

    What network connectivity options are supported?

    Ethernet, WiFi, Near Field Communication (NFC), and proprietary casino network protocols supported

    Are there dedicated gaming server configurations?

    Configurable slot machine and electronic table gaming setups customizable per property requirements

    What uptime guarantees are provided?

    Industry standard uptime SLAs exceeding 99.9% for critical systems

    What types of betting terminals are manufactured?

    Electronic Table Game terminals including the OBSIDIAN ETG with multi-player configurations

    Are self-service betting kiosks available?

    Patron Kiosk self-service terminal supports enrollment, card printing, account management, and built-in KYC

    What screen sizes and types are offered?

    Slot cabinets offer ultra HD 4K LCD curved 49-inch screens (e.g., Cosmic Upright); ETG terminals provide HD 26.5-inch touchscreens

    Do terminals support multiple languages?

    Interfaces support over 30 languages including English, Spanish, Portuguese, German, and Hungarian

    Are touch screen interfaces included?

    Capacitive multi-touch screens on slot machines and table terminals

    What payment methods do terminals accept?

    Support for cashless payments, credit accounts, loyalty points, and cryptocurrency payments integration

    Is ticket-in/ticket-out functionality supported?

    Ticket-in and ticket-out functionality integrated into slot machines and kiosks

    Are there ADA compliance features?

    ADA compliant features incorporated in terminal design including accessible height and UI

    What connectivity options are available (WiFi, Ethernet)?

    Wired Ethernet, WiFi, Bluetooth, NFC

    Do terminals include built-in printers?

    Thermal receipt and ticket printers integrated within kiosks and machines

    What slot machine models are available?

    KASCADA series, Cosmic Upright, and Dual Screen cabinets among the flagship slot machine models

    Are Video Lottery Terminals (VLT) manufactured?

    Manufactures Video Lottery Terminals integrated with proprietary content libraries

    What cabinet styles and sizes are offered?

    Upright, slant, dual-screen, and curved ultra HD cabinet styles available

    Which game themes and software are supported?

    Variety of licensed and proprietary game themes, including classic fruit, adventure, historical, and culturally rich games

    Are progressive jackpot capabilities included?

    Supports multi-level progressive jackpots with detailed reporting and bonus features

    What display technologies are used?

    Ultra HD LCD, curved screen technology employed for immersive player experience

    Is multi-game functionality available?

    Supports multi-game gaming on single terminals with seamless switching

    Are there skill-based gaming options?

    Offers skill-based gaming products integrated with electronic table games and slot machines

    What denomination ranges are supported?

    Wide denomination support ranging from low entry levels to high rollers

    Do machines include player tracking systems?

    Sophisticated tracking systems using RFID, NFC, and biometric verification integrated with casino loyalty platforms

    What live dealer tables are manufactured?

    OBSIDIAN electronic table gaming terminals with multi-player configurations modeling live dealer games

    Are specialized gaming cameras available?

    Dual-camera card recognition technology integrated on table games for continuous card monitoring

    What streaming hardware solutions are offered?

    Hardware supports integrated live streaming capabilities for electronic table gaming

    Is automated card shuffling equipment included?

    Market-leading Shufflestar continuous shuffling machines with ergonomic design and fast dealing speeds

    Are electronic betting interfaces available for tables?

    Interactive touch screen betting on table games, supporting multiple game views

    What lighting solutions are provided for live gaming?

    Integrated LED lighting systems enhancing live gaming ambiance on machine cabinets

    Are there mobile live gaming setups?

    Patron Mobile App enables remote casino resort experience and cashless session management on mobile devices

    What audio equipment is included?

    High-quality integrated sound systems with immersive audio on gaming machines and terminals

    Do solutions support multiple camera angles?

    Dual and multi-angle camera systems for card recognition and surveillance

    What POS terminal models are available for casinos?

    Integrated POS terminals within kiosks supporting transactions and loyalty point redemptions

    Are integrated cash management systems offered?

    Cashless gaming solutions and cash handling integration with bill validators and coin handling on gaming floor

    What cashier workstation configurations exist?

    Configurable cashier stations integrating player accounts and cashless systems

    Is multi-currency support available?

    Multi-currency acceptance and conversion included in payment systems

    What receipt printing options are included?

    Thermal printing for receipts and tickets with network printing support

    Is barcode/QR code scanning supported?

    Barcode and QR code scanning capabilities integrated into kiosks and mobile applications

    Are there integrated card readers?

    RFID, NFC, and magnetic stripe card readers embedded within terminals

    What cash drawer and safe options exist?

    Secure cash drawers and locked safes integrated into cashier and kiosk designs

    Is real-time transaction reporting available?

    Real-time reporting and analytics integrated within casino management platforms

    What ID scanning equipment is manufactured?

    Document readers integrated into kiosks with KYC compliance capabilities

    Are biometric verification devices available?

    Facial recognition systems, NFC biometrics within player systems

    What document verification capabilities exist?

    KYC document scanning and verification integrated into Patron Kiosk and mobile systems

    Is facial recognition technology included?

    Facial recognition enabled for cardless player identification and casino floor interaction

    What passport/ID readers are offered?

    Document readers support passport and government-issued ID verification in kiosks

    Is age verification functionality built-in?

    Built-in age verification features in identity verification terminals and kiosks

    Are there mobile verification devices?

    Mobile app-based identity verification options integrated with Patron Mobile App

    What database integration capabilities exist?

    Integration with proprietary casino management and CRM databases, supporting real-time data sync

    Is real-time identity verification supported?

    Real-time identity validation during enrollment and gaming session start

    What anti-tampering devices are available?

    Security features including tamper-evident hardware and alarm integration in kiosks and terminals

    Are surveillance integration capabilities included?

    Integrated with casino surveillance systems for player tracking and security monitoring

    What motion detection systems are offered?

    Camera systems with motion detection capabilities for gaming floor security

    Is RFID tracking technology available?

    RFID-based player tracking with range optimized for gaming floor environments

    Are there counterfeit detection systems?

    Bill validators incorporate counterfeit detection algorithms for currency authentication

    What alarm and notification systems exist?

    Alarm integration for tampering, unauthorized access, and fault conditions

    Is biometric access control available?

    Facial recognition-based access control and cardless authentication on casino floor

    Are there environmental monitoring sensors?

    Included in some kiosks for temperature and humidity monitoring

    What encryption and security protocols are supported?

    End-to-end encryption with TLS standards and proprietary security protocols for data protection

    Is audit trail functionality included?

    Full audit trail support with data retention compliant with regulatory requirements

    What cash-in/cash-out machines are manufactured?

    Patron Kiosk and other terminals with cash-in/cash-out functionality for player accounts

    What bill validator models are offered?

    Supported models include industry standard validators compatible with multiple currencies and denominations

    Is coin handling equipment manufactured?

    Coin handling and sorting equipment integrated into cashier stations and kiosks

    Are there ticket redemption kiosks?

    Ticket redemption kiosks supporting fast processing and secure voucher printing

    Is cryptocurrency payment hardware available?

    Supports cryptocurrency payment integrations within digital platforms linked to physical hardware

    Are there mobile payment integration devices?

    Mobile wallet and NFC payment integration supported on Patron Mobile App and kiosks

    What player tracking system hardware is available?

    RFID card readers, biometric facial recognition devices, NFC enabled systems, and continuous real-time player data collection hardware

    Are game event monitoring devices manufactured?

    Integrated within electronic table games, providing real-time game data and player actions tracking

    Is real-time gaming data collection supported?

    Advanced real-time data capture on wagers, play duration, and player behavior integrated with casino floor systems

    Are there automated game round recording devices?

    Automated game round recording and reporting for electronic table games

    What compliance monitoring equipment exists?

    Integrated KYC and compliance tools embedded in kiosks and systems

    Is responsible gaming monitoring hardware available?

    Spend limit and session time tracking features in player loyalty and management systems

    Are there session time tracking devices?

    Features embedded in casino management platforms to monitor player session times

    What spend limit monitoring systems exist?

    Configurable spend limit alerts and controls integrated into player account management

    Is player behavior analysis hardware included?

    AI-driven analytics tools analyzing player behavior patterns for loyalty and responsible gaming

    What RFID chip and card options are available?

    Customized RFID chip cards for player identification and access control available within system solutions

    Are player loyalty cards manufactured?

    Custom card printing and encoding supported by Patron Kiosk with secure design features

    What RFID reader systems are offered?

    Multiple RFID reader models with reading ranges optimized for casino floor use

    Is contactless payment card support included?

    Yes, contactless NFC payments supported across player terminals and kiosks

    Are there access control card systems?

    Proprietary access control card systems integrating biometric and RFID authentication

    What card encoding and printing equipment exists?

    Card printing and encoding integrated in Patron Kiosk, supporting magnetic stripe, RFID, and barcode cards

    What range of RFID frequencies are supported?

    Supports standard 13.56 MHz RFID frequencies common in casino environments

    What receipt printer models are manufactured?

    High-speed thermal receipt and ticket printers embedded in kiosks

    Are thermal ticket printers available?

    Thermal printing technology supporting industry standard paper rolls for fast, reliable ticket dispensing

    What ticket validation systems are offered?

    Accurate and fast ticket validation systems embedded within kiosks and machine terminals

    Is voucher printing equipment manufactured?

    Secure voucher printing with anti-fraud features included in Patron Kiosk and redemption terminals

    What barcode printing capabilities exist?

    Supports barcode printing in multiple formats used for player loyalty and ticketing

    Is network printing functionality included?

    Supports networked and local printing via integrated printing modules in kiosks and machines

    What random number generation hardware exists?

    Proprietary RNG hardware compliant with regulatory standards embedded in slot machines

    What are the power consumption requirements?

    Energy-efficient power management integrated in gaming cabinets with typical consumption within industry benchmarks for slot machines

    Are environmentally ruggedized options available?

    Some kiosk models designed for rugged environments with dust and moisture resistance

    What operating temperature ranges are supported?

    Normal gaming environment temperature ranges supported (15°C to 35°C typical)

    Is modular design and expandability included?

    Modular cabinet and system architecture enabling hardware and software upgrades

    What communication protocols are supported?

    TCP/IP, SSH, TLS, proprietary casino floor protocols, and wireless communications including WiFi and Bluetooth

    Is cloud connectivity available?

    Cloud-enabled platform capabilities via Light & Wonder Canvas for centralized management and reporting

    Are there remote monitoring capabilities?

    Full remote monitoring with real-time alerts and diagnostic dashboards

    What diagnostic and maintenance features exist?

    Built-in diagnostic tools on hardware and software for predictive maintenance and troubleshooting

    Is equipment suitable for mobile deployments?

    Patron Mobile App supports mobile deployment and integration for player management and engagement

    What regulatory compliance certifications exist?

    Certified under major gaming and IT security regulations including GLI, BMM, ISO 9001, ISO 27001

    Are installation and setup services provided?

    Full installation and integration services provided through certified partners and in-house teams

    What training programs are available for operators?

    Comprehensive training courses available including casino management, slot accounting, and systems operation

    Is technical documentation comprehensive?

    Detailed technical manuals, user guides, and online resources provided

    Are spare parts readily available?

    Spare parts stocked in regional centers with supply chain support for timely replacements

    What warranty terms are offered?

    Standard manufacturer warranty typically covering 12-24 months on hardware components

    Is equipment financing available?

    Financing and leasing options available through corporate sales channels

    Are trade-in programs offered for upgrades?

    Trade-in and upgrade programs offered to existing customers for hardware refresh

    What maintenance contracts are available?

    Various maintenance contracts and service level agreements available tailored to operator needs

    Is 24/7 monitoring and support included?

    24/7 monitoring and support services available for critical gaming system operations

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