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Brief description of the company

Lilitab LLC is a leading designer and manufacturer of secure tablet kiosk solutions for public-use environments, specializing in custom enclosures that enable businesses across retail, healthcare, hospitality, and other industries to deploy tablets securely and interactively for customer engagement and employee productivity. Founded in 2011, Lilitab pioneered the first-of-its-kind tablet kiosk system and holds Apple MFi certification for iOS integration.

What equipment does the company manufacture?

Account management kiosk manufacturers - tablet kiosks (floor-standing, counter, tabletop, handheld enclosures), including integrated payment modules, barcode scanners, RFID readers, and secure tablet sharing mounts; Mobile device integration manufacturers - secure docking systems, tablet mounts, and SmartDOCK intelligent mounts.

What is the official website of the equipment manufacturer?

https://www.lilitab.com

Where can I find customer support contacts?

Phone 888-705-0190, email contact available via website, online inquiry forms

What is the technical support phone number?

+1 (888) 705-0190

Where can I find field service support?

Available throughout North America, with regional field service capabilities linked to customer contracts and deployments

Is there remote technical support available?

Lilitab Kiosk Management System (KMS) supports centralized remote monitoring, diagnostics, maintenance, and software updates for deployed kiosks

Are there regional service centers?

Based in San Rafael, California headquarters with service support extending across North America

In which languages is support provided?

English

Are there on-site service technicians?

Available in key North American markets depending on customer deployment agreements

What are the support operating hours?

Standard business hours based on Pacific Time Zone for headquarters; extended support possible for enterprise customers

When was the equipment manufacturer established?

Founded in 2011 in San Rafael, California

Who are the founders and current owners?

Founded and led by Adam Aronson, an award-winning kiosk designer with over 25 years of industry experience

In which country is the company headquartered?

United States

What is the company's manufacturing history?

Originally disrupted the interactive kiosk market by designing the first tablet kiosk system in 2011; continuously developed new product lines such as modular kiosks and custom enclosures; Apple MFi licensed manufacturer focusing on secure iOS device integration

What certifications does the manufacturer hold?

Apple MFi (Made for iOS) certification for accessory design and manufacture; proprietary patented docking and security hardware systems

Does the company participate in gaming trade shows?

Participation in industry events such as GlobalShop and other retail technology trade shows

What is the market reputation and track record?

Strong reputation for innovation in tablet kiosk technology with notable enterprise clients including Panera Bread, Whole Foods, Macy's, Sephora, Geico, Kaiser Permanente, and Land Rover

What feedback do customers provide about the equipment?

Positive feedback for reliable, cost-effective tablet kiosks that integrate payment, barcode, and RFID capabilities; praised for modular design and ease of deployment

What advantages do operators highlight?

Cost-effective compared to traditional kiosks (~1/5th cost), secure and flexible tablet mounts, versatility in mounting options, secure payment integration, ADA-compliance capability

How do customers rate build quality?

High-quality industrial design with patented MagDOCK locking mechanism and durable, stylized enclosures

Are operators satisfied with after-sales support?

Generally positive, with support for remote troubleshooting via KMS and on-site technician availability

How user-friendly is the equipment according to customers?

Intuitive tablet-accessible interfaces, swivel/tilt/rotate ergonomic hardware design for user accessibility and ADA compliance

How do they evaluate return on investment?

Reported reduction in kiosk deployment and maintenance costs compared to traditional kiosks, plus increased customer engagement and operational efficiency

Do customers recommend this manufacturer?

Recommended for businesses requiring secure, interactive tablet kiosks with quick deployment and centralized management

Are there published case studies of successful deployments?

Case studies include Costco membership check-in kiosks, Panera Bread order kiosks, retail self-service stations at Macy's and Whole Foods

Do servers meet specific licensing requirements?

Compliant with Apple MFi standards for iOS device integration; secure payment processing certified by integration with certified card readers

What redundancy and failover capabilities exist?

Kiosk Management System supports network monitoring and failure alerts to increase uptime

Are there hot-swappable components?

Patented MagDOCK technology enables quick, secure tablet head removal and replacement without downtime

What cooling and power requirements are needed?

Low power consumption compatible with standard commercial power outlets; no active cooling typically required

What network connectivity options are supported?

Supports Ethernet, Wi-Fi connectivity options via integrated tablet device and additional kiosks accessories

What uptime guarantees are provided?

KMS platform supports proactive maintenance to maximize uptime though no specific SLA publicly stated

What screen sizes and types are offered?

Supports tablets primarily 10-inch class including Apple iPads, Samsung Galaxy Tabs, Microsoft Surface devices

Are touch screen interfaces included?

Capacitive touch screen support based on integrated tablet device

What payment methods do terminals accept?

Integrated credit and debit card payment via Lilitab's proprietary magnetic stripe reader module and NFC/tap support on supported tablets

Are there ADA compliance features?

Adjustable swivel and tilt kiosk hardware allowing wheelchair accessibility and user ergonomic compliance

What connectivity options are available (WiFi, Ethernet)?

Wi-Fi, Ethernet, Bluetooth (via tablets); custom USB or serial accessory integration possible

Do terminals include built-in printers?

Supports external receipt printers compatible with tablets via USB or Bluetooth, no proprietary printer hardware

What cabinet styles and sizes are offered?

Floor-standing, counter-top, wall-mounted, handheld form factor kiosks

What display technologies are used?

Utilizes integrated tablet displays (LED IPS screens commonly on Apple iPads and Android tablets)

Do machines include player tracking systems?

Cloud-connected Kiosk Management System supports monitoring tablet usage and user sessions but no dedicated player tracking hardware marketed

Are there mobile live gaming setups?

Mobile tablet kiosks and handheld enclosures suitable for in-store staff and event use

What audio equipment is included?

Supports headphone mounts and accessories for public-use audio output

Do solutions support multiple camera angles?

Tablet cameras supported for scanning and identification purposes, no multi-camera systems integrated

Is multi-currency support available?

Payment systems rely on third-party integrated hardware and software on tablets, generally supporting major currencies via card readers

What receipt printing options are included?

Supports third-party receipt printers compatible with tablet platforms via USB or wireless connections

Is barcode/QR code scanning supported?

Compatible with integrated barcode and QR code scanners mounted on kiosks or tablets (Zebra barcode scanners commonly integrated)

Are there integrated card readers?

Proprietary Lilitab MagSwipe magnetic stripe reader for payment and access control integration; supports swipe and tap payments

Is real-time transaction reporting available?

Supported through integrated software and tablet connectivity with backend payment and CRM systems

What ID scanning equipment is manufactured?

Compatible with tablet cameras and external document readers but no proprietary ID scanning hardware marketed

Is facial recognition technology included?

Supports tablet camera-based facial recognition apps, no proprietary solution

Is age verification functionality built-in?

Supported through third-party software on integrated tablets

Are there mobile verification devices?

Handheld tablet kiosk enclosures designed for mobile verification and data capture operations

What database integration capabilities exist?

Kiosk Management System supports cloud-based back-end integration with enterprise databases and device management software such as JAMF for iOS

Is real-time identity verification supported?

Dependent on integrated third-party apps running on tablets; Lilitab provides secure hardware platform only

What anti-tampering devices are available?

Patented dock locking system with custom key and audit trail locking functionality for tamper resistance

Are surveillance integration capabilities included?

Compatible with tablet cameras and external camera systems via software; no proprietary surveillance hardware manufactured

Is RFID tracking technology available?

Supports integration of RFID card readers for access or loyalty via kiosk accessories

What alarm and notification systems exist?

Audit trail and lock alert notifications via cloud-connected KMS; real-time status alerts for device tampering or removal

What encryption and security protocols are supported?

Supports encryption through integrated tablet OS capabilities and secure connections within KMS cloud environment

Is audit trail functionality included?

Yes, SmartDOCK system provides automatic audit logging of tablet usage, lock/unlock events, and user authentication on kiosk mounts

Are there mobile payment integration devices?

Supports NFC contactless payment via tablet hardware and integrated card readers

Is real-time gaming data collection supported?

Supported by Kiosk Management System reporting real-time operational status and user interactions to cloud dashboard

What RFID reader systems are offered?

Optional accessory integration with RFID reader devices compatible with kiosk mounts and power/data interfaces

Is contactless payment card support included?

Yes, via integrated magnetic stripe readers and NFC payment capabilities of tablets

What receipt printer models are manufactured?

Supports common receipt printers compatible with tablets via USB or Bluetooth; no proprietary printer models

Is network printing functionality included?

Supports network-connected printing through tablets and associated peripherals

What are the power consumption requirements?

Designed for low power consumption consistent with tablet and accessory operational norms

Are environmentally ruggedized options available?

Some ruggedized tablet enclosure options available, e.g., Zebra rugged tablets custom docked in specialized mounts

What operating temperature ranges are supported?

Compatible with indoor commercial environment temperature ranges 0°C to 40°C (typical office/retail environment)

Is modular design and expandability included?

Yes, modular head units and accessory mounts allow expansion and customization of kiosk hardware configurations

What communication protocols are supported?

Supports Wi-Fi, Ethernet, Bluetooth, USB peripheral interfaces via tablets and kiosk hardware accessories

Is cloud connectivity available?

Yes, through Lilitab Kiosk Management System cloud platform for device monitoring, audit logs, and remote updates

Are there remote monitoring capabilities?

Yes, KMS provides real-time status monitoring, fault alerts, and remote maintenance capabilities

What diagnostic and maintenance features exist?

Built-in diagnostics via KMS dashboard reporting hardware and software status and alerts

Is equipment suitable for mobile deployments?

Handheld kiosk enclosures with straps and portable bases designed for mobile deployment within stores or events

Are there indoor/outdoor variants available?

Primarily indoor use; some outdoor durability with protective accessories but not specifically ruggedized for all weather conditions

What regulatory compliance certifications exist?

Apple MFi certification for accessories; compliant with applicable payment security standards via integrated hardware components

Are installation and setup services provided?

Custom configuration and deployment support available including installation consultancy

What training programs are available for operators?

Training available for equipment operation and kiosk management software deployment

Is technical documentation comprehensive?

Comprehensive user and admin guides available including KMS software manuals and hardware installation instructions

Are spare parts readily available?

Spare hardware kits and keys available for head units and mounts via official website and authorized distributors

What warranty terms are offered?

Standard manufacturer warranty terms apply; specifics depend on product models and customer agreements

What maintenance contracts are available?

Maintenance and support contracts offered for large enterprise kiosk deployments with service level agreements

Is 24/7 monitoring and support included?

Available via KMS platform for critical deployments with remote alerting and monitoring services