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Brief description of the company

M3T is a leading manufacturer of innovative, turn-key kiosk solutions and management systems specializing in self-service casino kiosks for cash management, ticket redemption, bill breaking, card printing and encoding, and financial services, with over 20 years of experience and a strong focus on gaming, hospitality, banking, and retail industries backed by 24/7 technical support.

What equipment does the company manufacture?

Account management kiosk manufacturers - self-service ticket redemption kiosks, financial services kiosks, bill breaking machines, cash-in/cash-out kiosks, card printing and encoding kiosks, attendant safes, and hybrid safe solutions for gaming and hospitality sectors.

What is the official website of the equipment manufacturer?

https://www.m3ts.com

Where can I find customer support contacts?

Phone (405) 227-0547, live 24/7 phone support available year-round

What is the technical support phone number?

+1 (405) 227-0547 available Monday - Friday 8AM - 5PM CST with supplemental 24/7 live phone support for critical issues

Is there a 24/7 support hotline?

Yes, 24/7 live phone support is provided year-round

Where can I find field service support?

Field service support includes certified technicians available primarily in Oklahoma and surrounding regions, with extended coverage for gaming markets including Illinois

Is there remote technical support available?

Remote technical support is enabled through cloud-based management systems and secure remote diagnostics tools for kiosk management and cash system monitoring

Are there regional service centers?

Regional service centers located in Norman, Oklahoma, serving U.S. gaming markets with rapid deployment capabilities

What are the support response times?

Guaranteed service and repair response times for critical system downtimes aiming within hours; ongoing maintenance support scheduled per service agreements

In which languages is support provided?

English

Are there on-site service technicians?

On-site technician availability in primary operational regions including Oklahoma and Illinois, with expansion capability to other casino markets

What are the support operating hours?

Technical support Monday to Friday, 8 AM to 5 PM CST with 24/7 escalation for urgent issues

Is there emergency repair service available?

Emergency repair services available with rapid response for critical casino system failures

When was the equipment manufacturer established?

Founded in 2005

Who are the founders and current owners?

Information about founders and current ownership not publicly detailed; operates as M3 Technology Solutions, LLC, Oklahoma-based

In which country is the company headquartered?

United States

What is the company's manufacturing history?

Established with roots dating back to the 1980s in casino management systems, the company evolved into full product development and manufacturing of kiosks and cash management hardware by 2005, focusing on gaming and hospitality sectors.

Are there manufacturing facilities in multiple countries?

Primary manufacturing and development based in the United States, with no verified multi-country manufacturing facilities

What certifications does the manufacturer hold?

PCI DSS compliance for cloud-based financial systems; adherence to industry quality and security standards

Which regulatory bodies approve the equipment?

Equipment complies with regulatory bodies relevant to casino operations in U.S. markets, including applicable state gaming commissions

In which jurisdictions is the equipment certified?

Certified and widely deployed in Illinois state casinos with approvals extending to other U.S. jurisdictions supporting regulated gaming operations

Are there quality management certifications (ISO, etc.)?

Maintains PCI DSS certification and ISO-based quality controls internally for product reliability and security

Has the equipment passed third-party testing?

Product testing collaborations with OEM cash dispenser manufacturers such as Arca to ensure reliability

Which gaming standards are complied with?

Compliant with applicable gaming standards for casino management systems including ticket redemption and cash handling integration

Are there partnerships with major casino operators?

Over 5,000 kiosks deployed in Illinois casinos; longstanding partnerships with major casino operators in U.S. markets

Does the company participate in gaming trade shows?

Participant of Global Gaming Expo (G2E) and other industry trade shows for showcasing kiosk and cash management innovations

What is the market reputation and track record?

Known for reliability and innovation in cash management kiosks and support systems with strong market presence especially in Illinois

What feedback do customers provide about the equipment?

Customers report high reliability and reduced repair costs attributable to carefully selected componentry and OEM partnerships

Where can I find independent equipment reviews?

Positive industry reviews highlighting the Vault cash management system’s analytical reporting and security features

What advantages do operators highlight?

Real-time financial monitoring, integrated cash and ticket redemption, reduced idle cash, and enhanced investment capital availability

Are there common complaints about equipment reliability?

Minimal reported reliability complaints due to robust engineering and routine service programs

How do customers rate build quality?

Durable kiosk hardware built for 24/7 operation in harsh casino environments, combining industrial-grade components with secure enclosures

Are operators satisfied with after-sales support?

High satisfaction with proactive maintenance and 24/7 live support contributing to operational uptime

How user-friendly is the equipment according to customers?

Interfaces support touch screen, voice, and facial recognition to ease user operation and accessibility

How do they evaluate return on investment?

Customers report up to 20% increase in investment capital availability due to improved cash management efficiency

Do customers recommend this manufacturer?

Frequently recommended by casino operators for integrated cash management and customer self-service kiosks

Are there published case studies of successful deployments?

Case study examples include large-scale deployment of 5,000+ kiosks in Illinois casinos improving cash flow visibility and management

What server specifications are available for gaming operations?

Cloud-based kiosk route management systems integrated with back-office accounting servers; scalable architecture

Do servers meet specific licensing requirements?

Fully compliant with AML/KYC and Title 31 reporting requirements integral to cash management in gaming

What redundancy and failover capabilities exist?

Dual route management and backup systems within cloud software architecture ensure failover and uptime guarantees

Are there hot-swappable components?

Kiosk design includes hot-swappable cash dispensers and secure component modules for rapid maintenance

What cooling and power requirements are needed?

Designed for low power consumption with standard AC power; efficient cooling with internal fans for casino environments

Is rack-mount equipment available?

No rack-mount options; standalone kiosk and safe hardware platforms

What network connectivity options are supported?

Supports Ethernet, WiFi, and cellular connectivity for remote management and monitoring

Are there dedicated gaming server configurations?

Configurable kiosk models specialized for casino ticket redemption, bill breaking, and cash-to-card financial services

What uptime guarantees are provided?

Service agreements provide high availability with rapid response maintenance and 24/7 monitoring support

Are self-service betting kiosks available?

M3T AO9014 All-in-One kiosk supports ticket redemption, cash advance, PIN debit, card encoding, and QR code scanning

What screen sizes and types are offered?

Touch screen interfaces with models such as RT1016 and LC1711 featuring around 15-17 inch displays for user interaction

Are touch screen interfaces included?

Capacitive touch screen technology with facial and voice recognition options on kiosks

What payment methods do terminals accept?

Cash, card (chip and magnetic stripe), QR code, PIN debit, and cash-to-card transactions supported

Is ticket-in/ticket-out functionality supported?

Full ticket-in/ticket-out kiosk capabilities including ticket redemption and voucher printing

What connectivity options are available (WiFi, Ethernet)?

Ethernet, WiFi, and cellular enabled for flexible deployment environments

Do terminals include built-in printers?

Built-in thermal printers for ticket and event ticket printing

What cabinet styles and sizes are offered?

Modular kiosk designs for countertop and floor-mounted installations

What display technologies are used?

LCD touch displays with secure enclosure; durable for continuous casino use

What denomination ranges are supported?

Supports multiple cash denominations in bill validators and dispensers

Do machines include player tracking systems?

Supports integration with casino loyalty and player tracking systems via card encoding kiosks

Are integrated cash management systems offered?

Integrated cash management systems including cash dispensers, bill validators, cash drawer replenishment, and cash vault monitoring

Are there cash recycling capabilities?

Cash recycling functions embedded in attendant safe and hybrid safe models

What receipt printing options are included?

Thermal ticket printing with support for voucher receipts and event tickets

Is barcode/QR code scanning supported?

QR code scanning integrated in kiosks for ticket processing and payment acceptance

Are there integrated card readers?

Card printing and encoding with magnetic stripe and chip card support

What cash drawer and safe options exist?

Attendant under-the-counter safes and hybrid safes with integrated ticket redemption and cash drawer replenishment functions

Is real-time transaction reporting available?

Real-time transaction reporting through cloud-based route and cash management systems

Are biometric verification devices available?

Facial and voice recognition features integrated into kiosk models for identity verification and access control

Is facial recognition technology included?

Facial recognition integrated for user authentication and transaction security

What database integration capabilities exist?

Cloud-based integration with casino back-office systems and financial databases for AML/KYC compliance and reporting

Is real-time identity verification supported?

Real-time processing speeds supported through cloud connectivity and integrated biometric systems

What anti-tampering devices are available?

Kiosks equipped with secure locks, door sensors, and anti-tampering alarms to protect cash and sensitive components

Are surveillance integration capabilities included?

Compatible with casino surveillance systems for event monitoring and security integration

Are there counterfeit detection systems?

Bill validators include counterfeit detection with high accuracy

What alarm and notification systems exist?

Includes alarm notifications for unauthorized access and cash discrepancies

Is biometric access control available?

Facial and voice biometric systems integrated for secure access and operation

What encryption and security protocols are supported?

PCI DSS compliant encryption protocols securing transaction and personal data

Is audit trail functionality included?

Comprehensive audit trail with detailed logging and long-term data retention for regulatory compliance

What cash-in/cash-out machines are manufactured?

Self-service cash-in and cash-out machines with multi-denomination bill and coin handling capabilities

What bill validator models are offered?

High-accuracy, programmable bill validators factory pre-set to accepted denominations

Is coin handling equipment manufactured?

Coin handling with bill breaking capabilities integrated in select kiosk and safe models

Are there ticket redemption kiosks?

Models like AO9014 offer fast ticket redemption with integrated voucher printing and QR code scanning

Are there mobile payment integration devices?

QR code and card payment mobile interface options supported

Is bulk cash processing equipment available?

Bulk cash processing supported via integrated cash drawers and safes designed for high throughput

Is real-time gaming data collection supported?

Real-time data collection across kiosks and safes via cloud-based management systems

What compliance monitoring equipment exists?

Includes compliance monitoring software for financial transaction reporting and regulatory requirements

Is contactless payment card support included?

Supports contactless payments via card and QR code

What card encoding and printing equipment exists?

Card printing and encoding with chip and magnetic stripe compatible technology

What receipt printer models are manufactured?

Thermal printers integrated in kiosks, optimized for fast ticket and voucher printing

Are thermal ticket printers available?

High-speed thermal printers supporting casino ticket paper and voucher formats

What ticket validation systems are offered?

Accurate and fast ticket validation integrated with QR code and barcode scanning

Is voucher printing equipment manufactured?

Voucher printers with secure printing features to prevent fraud

What barcode printing capabilities exist?

Barcode and QR code printing supported on tickets and vouchers

Is high-volume ticket printing supported?

Capable of high volume ticket and voucher printing suitable for busy casino environments

What paper handling and cutting features exist?

Thermal paper cutters integrated in kiosk printers for clean ticket dispensing

Is network printing functionality included?

Network connected for remote printer management and status monitoring

What are the power consumption requirements?

Designed for low wattage consumption optimized for continuous 24/7 operation in casino environments

Are environmentally ruggedized options available?

Kiosk hardware built to withstand casino environmental conditions including temperature, dust, and heavy use

What operating temperature ranges are supported?

Typical operating range 10°C to 40°C for indoor casino use

Is modular design and expandability included?

Modular kiosk design allowing add-on hardware such as card printers, safes, and biometric modules

What communication protocols are supported?

TCP/IP Ethernet, WiFi, cellular LTE, secure VPN for cloud connectivity

Is cloud connectivity available?

Fully cloud-based route and cash management system enabling real-time monitoring and control with strong encryption

Are there remote monitoring capabilities?

Remote monitoring with alerts and automated reporting for cash levels, ticket status, and maintenance needs

What diagnostic and maintenance features exist?

Built-in diagnostics for hardware health and predictive maintenance alerts

Is equipment suitable for mobile deployments?

Designed primarily for fixed indoor casino installation; portability possible but limited by size and cash security needs

Are there indoor/outdoor variants available?

Indoor-only kiosk and safe models designed specifically for casino floor environments

What regulatory compliance certifications exist?

PCI DSS, AML/KYC compliance, Title 31 transaction reporting standards

Are installation and setup services provided?

Installation and setup services provided with initial deployment and ongoing support contracts

What training programs are available for operators?

Training programs available for operators covering kiosk use, troubleshooting, and compliance requirements

Is technical documentation comprehensive?

Comprehensive technical manuals and onboarding guides available for all kiosk models and software systems

Are spare parts readily available?

Spare parts stocked and managed centrally with fast shipping for critical components

What warranty terms are offered?

Standard warranty coverages include hardware defects and software support agreements; details vary by contract

Is equipment financing available?

Financing options available for equipment acquisition through leasing and payment plans

Are trade-in programs offered for upgrades?

Trade-in and upgrade programs offered for system refresh and new technology adoption

What maintenance contracts are available?

Maintenance contracts available including routine servicing, emergency repair, and 24/7 monitoring

Is 24/7 monitoring and support included?

24/7 monitoring support included in premium service agreements with real-time alert escalation