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Brief description of the company

Meridian is a global manufacturer and supplier specializing in self-service betting terminals, cash handling devices, and electronic kiosks for sports betting and gaming venues, with a significant presence across Europe, Africa, and Latin America, supported by international gaming certifications and multi-jurisdictional deployments

What equipment does the company manufacture?

Account management kiosk manufacturers - self-service sports betting terminals, cash-in/cash-out kiosks; Cash handling equipment manufacturers - bill validators, coin dispensers; Betting terminal types - over-the-counter and self-service betting kiosks

What is the official website of the equipment manufacturer?

https://meridianbet.com

Where can I find customer support contacts?

[email protected], online support portal via official website, live chat functionality

What is the technical support phone number?

+382 20 401 468

What is the email for technical issues?
Where can I find field service support?

Available in operational jurisdictions including Serbia, Montenegro, Nigeria, Kenya, and additional regulated markets

Is there remote technical support available?

Remote troubleshooting and diagnostics via centralized technical support team

Are there regional service centers?

Regional hubs in Belgrade (Serbia), Podgorica (Montenegro), Nairobi (Kenya), and Lagos (Nigeria)

Can I contact through online chat or messengers?

Live chat available via website; WhatsApp support for select jurisdictions

What are the support response times?

Standard response within 24 hours; urgent technical queries resolved within 2–6 hours depending on SLA agreements

In which languages is support provided?

English, Serbian, Spanish, Portuguese, French, Swahili, Turkish

Are there on-site service technicians?

On-site technician teams in core regulated markets (Balkans, Africa, Latin America)

What are the support operating hours?

09:00–22:00 local time in majority of markets; extended hours for major sporting events

Is there emergency repair service available?

Emergency on-site repair dispatch provided in partnership casinos and high-volume betting locations

When was the equipment manufacturer established?

Founded in 2001 in Belgrade, Serbia

Who are the founders and current owners?

Founder: Milan Rackovic; Current ownership: Meridian Gaming Group

In which country is the company headquartered?

Serbia

What is the company's manufacturing history?

Originated as a supplier for Serbian land-based betting venues, expanded to manufacturing and deploying proprietary sports betting kiosks across multiple continents; growth driven by gaming deregulation and digital transformation in emerging markets

Are there manufacturing facilities in multiple countries?

Manufacturing and assembly operations in Serbia and multiple logistics hubs in Africa and Latin America

What certifications does the manufacturer hold?

CE, RoHS, EMC certifications for electronic betting and kiosk equipment

Which regulatory bodies approve the equipment?

Approved by national and regional gaming authorities in Serbia, Montenegro, Bosnia and Herzegovina, Nigeria, Kenya, and other regulated jurisdictions

In which jurisdictions is the equipment certified?

Serbia, Montenegro, Nigeria, Kenya, Bosnia and Herzegovina, Peru, Costa Rica

Are there quality management certifications (ISO, etc.)?

ISO 9001:2015 for manufacturing and operations

Has the equipment passed third-party testing?

BMM Testlabs, GLI Europe for gaming equipment validation

Which gaming standards are complied with?

GLI-11, BMM compliance for gaming hardware

Are there partnerships with major casino operators?

Partnerships with regional casino operators and sportsbook chains in Europe, Africa, and Latin America

Does the company participate in gaming trade shows?

Exhibitor at ICE London, G2E Las Vegas, Belgrade Future Gaming, and regional African and Balkan gaming expos

What industry awards has the manufacturer received?

Balkan Entertainment & Gaming Expo (BEGE) Excellence Award (2019); ICE London Innovation Showcase participant

What is the market reputation and track record?

Strong track record for reliable betting terminal deployments in emerging gaming markets with positive industry references

What feedback do customers provide about the equipment?

Favorable reviews for kiosk reliability, user experience, localized payment acceptance, and market adaptability

Where can I find independent equipment reviews?

Positive product evaluations by independent gaming publications and testing labs

What advantages do operators highlight?

Robust terminal build, easily configurable software, multi-currency options, and simple maintenance cycles

Are there common complaints about equipment reliability?

Some user reports of touchscreen calibration drift in high-usage environments

How do customers rate build quality?

High build quality with steel cabinets; suitability for intensive retail environments

Are operators satisfied with after-sales support?

High satisfaction levels among partners for after-sales technical support, with regular maintenance contracts in regulated markets

How user-friendly is the equipment according to customers?

Kiosks rated as user-friendly upon initial deployment, featuring intuitive touchscreen interfaces

How do they evaluate return on investment?

Operators report rapid return on investment due to increased player throughput and self-service model efficacy

Do customers recommend this manufacturer?

High referral rates among partnered betting shop chains and regional distributors in gaming industry surveys

Are there published case studies of successful deployments?

Documented deployments in Serbian, Nigerian, and Kenyan high-traffic betting shops resulting in increased transaction volumes

What server specifications are available for gaming operations?

Gaming server clusters with Intel Xeon processors, redundant storage arrays, real-time transaction monitoring modules

Is specialized remote gambling equipment offered?

Remote sports betting kiosk models supporting live odds and digital payout tickets

Do servers meet specific licensing requirements?

Full compliance with jurisdictional licensing for land-based betting equipment

What redundancy and failover capabilities exist?

Built-in hardware redundancy and server failover capabilities for continuous operation

Are there hot-swappable components?

Modular kiosk design supports hot-swappable bill validators and ticket printers

What cooling and power requirements are needed?

Standard AC 110–240 V input, forced-air cooling systems integrated in kiosk models

Is rack-mount equipment available?

Rack-mountable server options available for central management nodes

What network connectivity options are supported?

Ethernet, WiFi, and 4G/5G cellular connectivity supported in terminals and server infrastructure

Are there dedicated gaming server configurations?

Tailored software images and hardware configurations available for specific operator requirements and compliance

What uptime guarantees are provided?

Contracted uptime guarantees of up to 99.7% for supported partners with SLAs

What types of betting terminals are manufactured?

Countertop, floor-standing, and wall-mounted self-service sports betting terminals

Are self-service betting kiosks available?

Standalone self-service kiosks with touchscreen, cash and coin acceptance, ticket printer, scanner, and ADA-compliant options

What screen sizes and types are offered?

19", 21.5", 27" capacitive touchscreens with anti-glare coatings

Do terminals support multiple languages?

Interfaces configurable in English, Serbian, Spanish, French, Swahili, Portuguese, Turkish, with additional language packs on request

Are touch screen interfaces included?

Projected capacitive touchscreens rated for commercial use; 10-point multi-touch technology

What payment methods do terminals accept?

Cash, coin, barcode ticket, bank card (optional add-on), and mobile QR payment supported

Is ticket-in/ticket-out functionality supported?

Ticket-in/ticket-out supported on all terminal models; high-speed thermal slip printing

Are there ADA compliance features?

Wheelchair-accessible button panels, adjustable screen angles, braille labeling and audio prompts on certain kiosk versions

What connectivity options are available (WiFi, Ethernet)?

Ethernet RJ45, WiFi 2.4/5 GHz, 4G/5G USB dongle compatibility

Do terminals include built-in printers?

Integrated thermal printers (80 mm paper width, 200 mm/sec print speed) with auto-cutter; ticket and receipt printing supported

What cabinet styles and sizes are offered?

Steel cabinets with powder-coated finishes, customizable color and branding; various form factors including vertical and slant-top

Which game themes and software are supported?

Proprietary MeridianBet kiosk platform; 3rd-party sportsbook and lottery application compatibility

What display technologies are used?

Commercial-grade LCD panels with capacitive touch overlays

Is multi-game functionality available?

Simultaneous betting on sportsbook, lottery, and select virtual games within the same terminal session

What denomination ranges are supported?

Acceptance of local and multi-currency denominations per jurisdictional configuration

Do machines include player tracking systems?

Optional player card modules for loyalty program integration and tracking

Are electronic betting interfaces available for tables?

On-screen virtual betslip for sports, racing, and virtual events

What audio equipment is included?

Built-in stereo speakers for in-terminal audio feedback

Are integrated cash management systems offered?

End-to-end cash tracking, real-time status monitoring, and payout reconciliation in all kiosks

Is multi-currency support available?

Supported in all kiosks through software and bill validator configuration

Are there cash recycling capabilities?

Integrated recycling bill acceptors in select kiosk models for reduced reload cycles

What receipt printing options are included?

Thermal printing; range of ticket/receipt paper widths and lengths supported

Is barcode/QR code scanning supported?

Barcode and QR code scanners available as an optional upgrade for mobile payment and ticket validation

Are there integrated card readers?

Optional magnetic stripe and smart card readers for customer loyalty or staff access

What cash drawer and safe options exist?

Lockable secure cashboxes within kiosks; anti-theft mounting plates

Is real-time transaction reporting available?

Real-time remote reporting to operator management dashboard and remote audit server

What ID scanning equipment is manufactured?

Optional government ID and passport scanner modules

Are biometric verification devices available?

Optional fingerprint scanner integration for player verification in regulated jurisdictions

Is facial recognition technology included?

Facial recognition modules available for age and identity verification in select markets

Are there fingerprint scanning solutions?

Integrated fingerprint modules compliant with local data protection laws where deployed

What passport/ID readers are offered?

Supported via external or integrated document reader upon operator request

Is age verification functionality built-in?

Real-time age verification through ID or biometric scanning where required by law

What database integration capabilities exist?

API and secure data integration with operator and 3rd-party AML/KYC databases

Is real-time identity verification supported?

Instant document and facial identity checks performed within seconds where enabled

What anti-tampering devices are available?

Tamper-evident chassis sealing, intrusion sensors, audit logs of access events

Are surveillance integration capabilities included?

Optional surveillance camera integration and monitoring triggers

What motion detection systems are offered?

Built-in and optional motion-sensing capability for security and terminal wake-up

Are there counterfeit detection systems?

Bill validator technology capable of multi-layer counterfeit detection using UV, MG, IR sensors

What alarm and notification systems exist?

Internal alarm and external trigger outputs for unauthorized access events

Is biometric access control available?

Biometric staff access modules available on request

What encryption and security protocols are supported?

SSL/TLS encrypted data transmissions, hardware encryption chipsets, PCI DSS compliant for payment flows

Is audit trail functionality included?

Detailed audit logs and configurable retention policies integrated in kiosk software

What cash-in/cash-out machines are manufactured?

Multi-function cash-in/cash-out kiosks with coin and bill acceptance, ticket payout, and card payout options

What bill validator models are offered?

Multi-currency, high-speed bill validators, accepted banknote list up to 40 currencies

Is coin handling equipment manufactured?

Coin acceptors and payout modules supporting up to 8 denominations

Are there ticket redemption kiosks?

Standalone and integrated ticket redemption machine options included

Is cryptocurrency payment hardware available?

Cryptocurrency payment modules offered as an add-on in select jurisdictions

Are there mobile payment integration devices?

QR code and NFC payment support; compatible with leading digital wallets

What player tracking system hardware is available?

Player detection and loyalty card reader hardware available

Is real-time gaming data collection supported?

Real-time data collection and automated reporting to operator network

What compliance monitoring equipment exists?

Integrated compliance checks and multi-jurisdictional gaming rules enforcement hardware

Is responsible gaming monitoring hardware available?

Embedded responsible gaming prompts and voluntary spend limit features in terminal software

Are there session time tracking devices?

Configurable session duration prompts and logs

What spend limit monitoring systems exist?

Operator- and player-defined spend limits with hardware-enforced alerts

Are player loyalty cards manufactured?

Compatible with operator-issued loyalty cards and RFID/magstripe options

Is contactless payment card support included?

Contactless card/NFC payment modules available

Are there access control card systems?

Staff access and maintenance cards supported for secure terminal access

Are there employee identification card systems?

Employee login card functionality for technician and operator access control

What receipt printer models are manufactured?

High-speed thermal receipt printers rated for casino and betting environments

Are thermal ticket printers available?

Integrated 80 mm thermal printers with 200 mm/sec print speeds; supports multiple ticket formats

What ticket validation systems are offered?

Integrated barcode and QR validation for payout and redemption

Is voucher printing equipment manufactured?

Secure voucher printing supported on all kiosk and terminal models

What barcode printing capabilities exist?

Kiosks print EAN-13, Code 128, and QR codes on receipts and tickets

Is high-volume ticket printing supported?

Ticket printers support extended roll and high-throughput operation for peak event traffic

What paper handling and cutting features exist?

Auto-cutting thermal printer assemblies for consistent ticket cutting

Is network printing functionality included?

Kiosks support remote network printing for reporting and management

Are there automated ticket checking devices?

Integrated in ticket redemption kiosk module

Are there instant lottery validation systems?

Supported through barcode/QR scanning and real-time result verification

What draw result display systems are available?

Digital signage integration available for result display

Is multi-jurisdiction lottery equipment supported?

Jurisdiction-based configuration options for supporting regional lotteries

What are the power consumption requirements?

80–240 W maximum draw per terminal model depending on form factor and peripherals

Are environmentally ruggedized options available?

Customizable for outdoor/retail deployment with anti-vandal chassis and weatherproofing options

What operating temperature ranges are supported?

-10°C to +45°C operating range for standard indoor models; outdoor variants on request

Is modular design and expandability included?

True modular construction for serviceability, component upgrades, and peripheral expansion

What communication protocols are supported?

TCP/IP, HTTP(S), proprietary kiosk-server messaging, API integration

Is cloud connectivity available?

Cloud-ready for monitoring, configuration, and updates

Are there remote monitoring capabilities?

Remote equipment status, diagnostics, and alert system for operators

What diagnostic and maintenance features exist?

On-board diagnostics with error code display and real-time reporting

Is equipment suitable for mobile deployments?

Compact and floor-standing models suitable for high-traffic, mobile retail gaming environments

Are there indoor/outdoor variants available?

Indoor kiosks standard; outdoor/weatherized models available

What regulatory compliance certifications exist?

CE, EMC, ISO 9001:2015, RoHS

Are installation and setup services provided?

Full equipment installation and setup available in regulated markets

What training programs are available for operators?

Operator, cashier, and technician training sessions provided during initial deployments

Is technical documentation comprehensive?

Comprehensive user manuals and installation guides with multi-language support

Are spare parts readily available?

Global spare parts availability maintained in regional hubs; next-day dispatch possible in most operational countries

What warranty terms are offered?

12-month manufacturer's warranty with optional extension for maintenance contract holders

Is equipment financing available?

Flexible equipment leasing and financing packages for casino and betting operators

Are trade-in programs offered for upgrades?

Available for existing partner operators as part of modernization initiatives

What maintenance contracts are available?

Tiered maintenance contract packages including preventative, corrective, and emergency service options

Is 24/7 monitoring and support included?

Remote equipment monitoring and technical support available 24/7 for contracted operators and critical venues