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Brief description of the company

Mirasys (Vaidio.ai) is a leading provider of open-platform Video Management Systems (VMS) with a strong focus on the casino and gaming industry. It specializes in scalable, reliable, and advanced software solutions that manage large camera networks, integrating AI-powered analytics such as facial recognition and license plate recognition for enhanced security and business intelligence.

What equipment does the company manufacture?

Surveillance integration hardware manufacturers - Video Management Systems (VMS) software integrating existing camera hardware with AI analytics for facial recognition, license plate recognition (LPR), cross-camera tracking, and business intelligence applications.

What is the official website of the equipment manufacturer?

https://www.mirasys.com

Where can I find customer support contacts?

Not specifically listed, standard contact channels available via official website.

Where can I find field service support?

Available through partners and service providers in major casino markets including the United States, with on-site support during deployment phases.

Is there remote technical support available?

Remote technical support available through integrated software platforms and centralized management interfaces.

Are there regional service centers?

Service centers coordinated via partners in regions including North America and Europe.

In which languages is support provided?

English primary, potentially other languages by regional partners.

Are there on-site service technicians?

Available during installation and major upgrades, with ongoing support through local partners.

When was the equipment manufacturer established?

Founded in 1997.

Who are the founders and current owners?

Founded by Finnish technology professionals; currently owned by private investors with headquarters in Helsinki, Finland.

In which country is the company headquartered?

Finland.

What is the company's manufacturing history?

Mirasys does not manufacture physical hardware but develops and markets open-platform VMS software that supports extensive third-party camera hardware integration, focusing on enhancing existing casino surveillance infrastructure.

Are there manufacturing facilities in multiple countries?

Headquarters in Finland with global distributor and partner network supporting multiple countries.

In which jurisdictions is the equipment certified?

Certified and used in casinos across the United States, including tribal and corporate casino operators.

Which gaming standards are complied with?

Compliant with casino industry requirements for surveillance systems, integrated with numerous camera manufacturers supporting regulatory mandates.

Are there partnerships with major casino operators?

Used by Caesars, MGM, Seneca Nation casinos, and multiple tribal gaming facilities in the United States.

Does the company participate in gaming trade shows?

Participates in major gaming industry trade shows including G2E (Global Gaming Expo).

What is the market reputation and track record?

Highly regarded for flexible integration, reliability, rapid deployment, and comprehensive AI analytics enhancements for casino security.

What feedback do customers provide about the equipment?

Praised for seamless integration with existing camera networks, user-friendly interface, and robust AI capabilities improving proactive security.

Where can I find independent equipment reviews?

Not widely published but positive industry feedback on integration and scalability.

What advantages do operators highlight?

Allows casinos to retain existing camera infrastructure while adding AI analytics; rapid installation and customization; proactive fraud detection; comprehensive surveillance coverage.

How do customers rate build quality?

Software-focused; platform praised for stability and performance.

Are operators satisfied with after-sales support?

High due to attentive customer service and responsive partner network.

How user-friendly is the equipment according to customers?

Highly rated for intuitive interface and ease of use.

How do they evaluate return on investment?

Demonstrated ROI via fraud prevention, operational efficiency improvements, and compliance risk reduction.

Do customers recommend this manufacturer?

Strong recommendations by major casino operators for surveillance system modernization.

Are there published case studies of successful deployments?

Seneca Nation casino surveillance upgrade involving over 1,200 cameras; Caesars and MGM casino integrations.

What server specifications are available for gaming operations?

Enterprise-grade Dell servers with 5-year warranties recommended for AI processing workloads.

Do servers meet specific licensing requirements?

Supports compliance with Indian Gaming Regulatory Act (IGRA) and other regulatory frameworks through AI verification features.

What redundancy and failover capabilities exist?

Enterprise server systems offer failover and error detection for high availability.

Are there hot-swappable components?

Dependent on server hardware used; software itself supports continual operation.

What cooling and power requirements are needed?

Dependent on Dell server specifications; designed for enterprise data center environments.

Is rack-mount equipment available?

Typically deployed on enterprise-grade rack-mount Dell servers.

What network connectivity options are supported?

Supports integration across IP camera networks, Ethernet-based connectivity; supports ONVIF-compatible devices.

Are there dedicated gaming server configurations?

Customizable VMS configurations tailored for casino surveillance and analytics needs.

What uptime guarantees are provided?

High availability focus with comprehensive monitoring; exact SLA varies by deployment partner.

Do terminals support multiple languages?

Interface primarily in English; customizations possible via partner deployments.

What connectivity options are available (WiFi, Ethernet)?

Ethernet, Wi-Fi via integration hardware.

Are specialized gaming cameras available?

Supports integration with major IP camera brands including Dahua, Avigilon, and others.

What streaming hardware solutions are offered?

Supports streaming via VMS platform for real-time surveillance monitoring.

Do solutions support multiple camera angles?

Yes, supports multi-camera feeds and cross-camera tracking.

Is facial recognition technology included?

Fully integrated facial recognition AI through Vaidio.ai partnership.

Is age verification functionality built-in?

Supports age/gender analytics for business intelligence and compliance.

What database integration capabilities exist?

Supports LDAP authentication and integration with third-party databases for user and profile management.

Is real-time identity verification supported?

Real-time facial recognition and license plate recognition with alerting.

Are surveillance integration capabilities included?

Deep integration with multiple third-party camera brands and access control systems; hybrid deployment options including cloud and edge.

What motion detection systems are offered?

AI-powered motion and anomaly detection.

What alarm and notification systems exist?

Real-time alerting, email notifications for predefined triggers like appearance of excluded persons.

What encryption and security protocols are supported?

Advanced encryption in data handling and video streams; GDPR and local privacy compliance.

Is audit trail functionality included?

Detailed audit logs supporting compliance, vendor access monitoring, and forensic investigations.

Is real-time gaming data collection supported?

AI-powered real-time analytics with data export for business intelligence and security monitoring.

What compliance monitoring equipment exists?

Tools supporting IGRA compliance monitoring and responsible gaming programs.

Is responsible gaming monitoring hardware available?

Supports identification of self-excluded individuals and advantage players using facial recognition.

Is player behavior analysis hardware included?

AI analytics for suspicious behavior and irregular activity detection.

What are the power consumption requirements?

Dependent on server hardware; optimized for enterprise efficiency.

What operating temperature ranges are supported?

Typical data center and enterprise environment specification.

Is modular design and expandability included?

Highly modular software design supporting elastic scaling via Kubernetes.

What communication protocols are supported?

ONVIF, HTTP(S), API integration with external systems for alerts and data export.

Is cloud connectivity available?

Supported via Vaidio AI cloud platform hosted in the Netherlands.

Are there remote monitoring capabilities?

Extensive remote monitoring and centralized management with real-time alerting.

What diagnostic and maintenance features exist?

Built-in diagnostics through VMS software with remote troubleshooting.

Is equipment suitable for mobile deployments?

Edge device deployment options available.

What regulatory compliance certifications exist?

Supports compliance with Indian Gaming Regulatory Act (IGRA) and relevant regional gaming authority requirements.

Are installation and setup services provided?

White-glove installation service available with expert support.

What training programs are available for operators?

Hands-on training provided for casino surveillance staff to ensure quick adoption.

Is technical documentation comprehensive?

Comprehensive technical documentation and user manuals provided.

What warranty terms are offered?

Hardware warranties typically tied to Dell servers; software maintenance contracts available.

What maintenance contracts are available?

Maintenance and service contracts offered via installation and support partners.

Is 24/7 monitoring and support included?

Available through partner networks for critical casino operations.