NeoProducts is an Australian-based manufacturer specializing in the design and production of self-service wagering and gaming kiosks since 1991, delivering modular, user-friendly, and robust hardware for wagering and entertainment sectors across multiple countries
Account management kiosk manufacturers - self-service wagering terminals, self-service information kiosks, betting kiosks with modular and robust housing; Access control hardware manufacturers - access control and visitor management kiosks with facial recognition, biometric scanning, UV-C disinfection; Player rewards terminal manufacturers - points redemption and ticketing kiosks integrated in wagering solutions
https://neoproductsgroup.com
[email protected], (504) 731-1011, [email protected], (337) 839-0933
(504) 731-1011 available 24/7 for critical equipment issues
(504) 731-1011
[email protected] for sales; [email protected] for technical issues; [email protected] for domestic sales
Certified field technicians available with service coverage in key wagering markets including Australia and New Zealand; robust modular design permits ease of onsite servicing
Remote diagnostics and support available through integrated kiosks and through direct communication channels; utilizes software modules for troubleshooting and update deployment
Headquarters and service operations in Victoria, Australia; field service presence in New Zealand and other wagering markets
English primarily, with support for local languages in deployment regions such as New Zealand and Australia
On-site field technician availability for installation and maintenance in Australia and New Zealand wagering venues
Emergency repair services with rapid response times available via 24/7 support line
Founded 1991 as a manufacturer of self-service wagering kiosks; company operations trace to earlier entities active since 1987 in electronics
Information on founders not publicly disclosed; company currently managed by a professional executive team in Australia with a managing director and CEO
Australia
Initially started with self-service wagering kiosks in 1991; expanded product range over decades to include access control, biometric verification kiosks, and cash handling modules tailored for wagering and gaming sectors
Manufacturing primarily in Australia with operational and service presence in New Zealand and other wagering markets; global design collaborations reported
Holds ISO 9001 certification for quality management systems, continuous product quality monitoring and development
Equipment approved in compliance with Australian and New Zealand wagering regulatory bodies; supports carded play compliance regulations such as those implemented by The Star casino in Australia
Certified for use in Australia and New Zealand wagering environments
ISO 9001 certified maintaining production and service quality standards
Utilizes third-party testing for compliance and functionality checks in wagering markets, specific labs not named
Complies with wagering industry standards for kiosk usability, security, and regulatory compliance especially relating to player tracking and identity verification in Australian gaming sites
Partnerships with major wagering operators including Tabcorp (UBET), The Star (Australia), and Entain NZ for deployment of wagering terminals and compliance solutions
Participates in major wagering and gaming trade shows including G2E Asia and local industry events
Recognized for robust, modular design and ease of customer use with deployments lasting decades in wagering venues; positive reputation in Australia and New Zealand markets
Feedback highlights intuitive user experience, durability in various environmental conditions, and rapid ID verification capabilities
Operators value modular hardware design for easy servicing, compliance-enabled workflows for carded play, and integration with player account management systems
High customer satisfaction reported with available 24/7 support and quick field service response
Rated highly for user interface simplicity and fast wagering terminal interaction times
Customers have reported positive return on investment from faster player throughput and compliance cost reductions
Significant deployments include rollout of 450+ smart wagering terminals at TAB locations across New Zealand and over 95 self-service kiosks at The Star in Australia supporting carded play compliance
Equipment complies with licensing requirements for wagering terminals in Australia and New Zealand including ID verification and carded play rules
Offers customizable kiosk interfaces and module configurations tailored to wagering environments
Self-service wagering terminals (kiosks) designed for diverse wagering markets, modular with bet slip printing and cash handling add-on modules
High-volume self-service wagering kiosks with touchscreen, ID verification, cash-in/out modules, and bet slip printing capabilities
Touchscreen displays in sizes such as 22-inch modular kiosks (NeoGuard), featuring interactive HD displays for wagering
Capacitive multi-touch interactive screen technology integrated in kiosks
Supports cash, card, and cashless payment terminals integrated with wagering kiosks
Ticket-in/ticket-out functionality integrated to support wagering slips and voucher redemption
Options for built-in bet slip printers, voucher printers, and label printing integrated in self-service kiosks
Modular kiosk styles with lightweight but robust housing; 22-inch touch screen kiosks (NeoGuard) tailored for wagering environments
HD capacitive touchscreens combined with software customisable interfaces for wagering
Cash handling modules integrated with kiosks including cash-in and cash-out functionalities
NFC and RFID card readers incorporated in wagering kiosks for player authentication
Real-time transaction reporting capabilities integrated with wagering operators' systems for compliance and auditing
ID scanning integrated into kiosks supporting driver’s licenses and government issued ID verification for compliance
Facial recognition and biometric scanning modules integrated into access control and wagering kiosks
Document verification through ID scanning modules integrated into kiosks supporting carded play requirements
Facial recognition integrated for visitor management and customer ID verification in wagering kiosks
Age verification supported via ID scanning and facial recognition technologies ensuring compliance with wagering laws
Integration with external player databases and wagering systems for identity verification and account management
Real-time identity verification processing under 5 minutes demonstrated in deployment with The Star casino
Integration capabilities with surveillance systems for secure access and compliance monitoring
Use of RFID technology in card readers and access control cards for player tracking and access management
Biometric access control via facial recognition and biometric scanners integrated into access control kiosks
Industry standard encryption protocols for data transmission and secure processing of personal and wagering data integrated into kiosk systems
Logging and audit trails incorporated for all transactions and identity verifications for regulatory compliance
Modular cash-in/cash-out machines integrated into self-service wagering kiosks with fast transaction processing
Ticket redemption kiosks integrated with cash handling and voucher printing modules
Integration with mobile payment systems and NFC for ease of wagering transactions
Ethernet, WiFi, NFC, RFID, barcode and QR code scanning supported for integration with wagering and access control systems
Cloud connectivity supported for remote monitoring and management of kiosks and identity verification
Remote monitoring enabled with alert systems for uptime, compliance checks, and security
Built-in diagnostics for hardware status checks and maintenance alerts accessible via remote and onsite support teams
Suitable for fixed indoor deployment primarily; kiosks designed for robust use in wagering venues
Primarily indoor deployment variants; kiosks robust enough for high traffic indoor wagering environments
Compliant with Australian and New Zealand wagering regulatory requirements including carded play and ID verification mandates
Provides installation and setup services at customer venues through certified partner network
Offers customized operator training programs on kiosk use, maintenance, and compliance workflows
Comprehensive technical documentation with detailed user manuals and integration guides available for all products
Readily available spare parts supported through regional service centers and direct supply
Standard manufacturer warranties apply; details per product line not publicly detailed
Maintenance contracts available for ongoing servicing and support at client sites
24/7 monitoring and technical support available via hotline and remote diagnostics for critical issues
