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Brief description of the company

Neurotechnology is a leading provider of advanced multi-biometric identification and authentication technologies with expertise in fingerprint, face, iris, voice, and palmprint recognition, enabling secure biometric systems for gambling, finance, and digital ID applications.

What equipment does the company manufacture?

Biometric authentication device manufacturers - fingerprint scanners, face recognition systems, iris readers, voice recognition, and multimodal biometric identification solutions suitable for casino security, player verification, and identity management.

What is the official website of the equipment manufacturer?

https://www.neurotechnology.com

Where can I find customer support contacts?

[email protected], contact form available on website

What is the technical support phone number?

+370 5 23 88 361 (Neurotechnology Lithuania office)

What is the email for technical issues?
Are there separate contacts for different equipment types?

Fingerprint recognition - [email protected]; Face recognition - [email protected]; Voice recognition - [email protected]

Is there remote technical support available?

Remote support facilitated through email and web-based service desk; SDK integration assistance available

Are there regional service centers?

Lithuania (headquarters); partnerships with distributors globally for regional services

What are the support response times?

Standard response within 24-48 hours during business days

In which languages is support provided?

English, Lithuanian, Russian

What are the support operating hours?

Monday to Friday, 9:00 AM to 6:00 PM EEST

When was the equipment manufacturer established?

Founded in 1990

Who are the founders and current owners?

Founded by a team of Lithuanian technologists; privately held company

In which country is the company headquartered?

Lithuania

What is the company's manufacturing history?

Initially focused on biometric and image processing technologies, the company evolved to provide multi-biometric AFIS SDKs, embedded biometric modules, and secure biometric authentication systems used in gaming and finance sectors.

Are there manufacturing facilities in multiple countries?

Headquarters in Lithuania with global distribution and reseller partnerships

What certifications does the manufacturer hold?

ISO 9001 certified quality management system

Which regulatory bodies approve the equipment?

Compliant with GDPR for data privacy; biometric technologies validated for use in regulated markets including EU and US jurisdictions

In which jurisdictions is the equipment certified?

European Union, United States, other global markets with biometric security regulations

Are there quality management certifications (ISO, etc.)?

ISO 9001

Has the equipment passed third-party testing?

Evaluation performed by NIST for biometric algorithm accuracy and ranking

Which gaming standards are complied with?

Products compliant with common biometric standards suitable for gaming license requirements

Are there partnerships with major casino operators?

Software and biometric solutions deployed in partnerships addressing secure identity verification and fraud prevention in gaming

Does the company participate in gaming trade shows?

Exhibited at major biometric and gaming technology conferences such as G2E and Biometrics Institute events

What industry awards has the manufacturer received?

Recognized in multiple biometric innovation awards for accuracy and multimodal integration

What is the market reputation and track record?

Known for reliable, high-precision biometric algorithms used worldwide by thousands of customers including gaming operators

What feedback do customers provide about the equipment?

Positive feedback highlights accuracy, robustness, and ease of SDK integration

Where can I find independent equipment reviews?

Third-party testing labs (NIST) rate the facial and fingerprint recognition algorithms among top performers

What advantages do operators highlight?

High accuracy, multimodal biometric verification (fingerprint, face, voice), ease of integration, and strong data protection features

How do customers rate build quality?

Software solutions possess strong stability and security ratings; hardware partners maintain industrial-grade device quality

Are operators satisfied with after-sales support?

Generally positive with responsive technical support and continual updates

How user-friendly is the equipment according to customers?

SDKs and APIs designed for developer ease; end-user biometric systems are straightforward and fast

How do they evaluate return on investment?

Operators report improved fraud prevention and operational efficiency with biometric integration

Do customers recommend this manufacturer?

Recommended for multi-biometric identity verification and fraud prevention in regulated gaming environments

Are there published case studies of successful deployments?

Implemented in mobile and web biometric authentication, self-service kiosks, and gaming operator ID verification systems globally

What server specifications are available for gaming operations?

SDKs compatible with PC-based and embedded systems; support for cloud and on-premise installations

Is specialized remote gambling equipment offered?

Biometric authentication solutions tailored for mobile and web-based gambling platforms

Do servers meet specific licensing requirements?

Compliance with AML, KYC, age verification, and gaming regulatory biometric ID requirements

What redundancy and failover capabilities exist?

Software designed for high availability; multiple biometric modalities increase system resilience

What network connectivity options are supported?

Software supports integration over common networking protocols (Ethernet, WiFi) for biometric data transfer

Are there dedicated gaming server configurations?

Solutions customizable for gaming operator enrollment kiosks and player verification terminals

What uptime guarantees are provided?

High system reliability with enterprise-level SLA options available

Are self-service betting kiosks available?

Biometric SDKs integrated into self-service terminals for player ID verification and loyalty program access

Do terminals support multiple languages?

SDKs and software support multiple languages for UI and integration

Are touch screen interfaces included?

Compatible with touch-enabled devices when integrated with hardware

What payment methods do terminals accept?

Biometric authentication supports secure user verification for payment processing

What connectivity options are available (WiFi, Ethernet)?

Ethernet, WiFi, USB interfaces supported via partner hardware integration

Are biometric verification devices available?

Multimodal biometric verification devices supported via software platform include fingerprint slap recognition, contactless face recognition, iris scanning, and voice print authentication

Is facial recognition technology included?

Proprietary face recognition algorithms integrated within MegaMatcher product suite enabling fast, accurate identity verification

Are there fingerprint scanning solutions?

Contactless fingerprint enrollment and verification via smartphone cameras using AI-based fingerprint segmentation algorithms

Is age verification functionality built-in?

Supported through biometric identity authentication combined with document verification

Are there mobile verification devices?

SDKs and software for integration into mobile applications for biometric user verification

What database integration capabilities exist?

APIs support integration with existing operator databases for real-time identity verification and user management

Is real-time identity verification supported?

Real-time biometric authentication performance within seconds, suitable for high-traffic environments

Are surveillance integration capabilities included?

Biometric authentication systems can be integrated with casino surveillance networks for layered security

What encryption and security protocols are supported?

Advanced encryption standards (AES-256) for biometric data; secure communication over TLS/SSL protocols

Is audit trail functionality included?

Comprehensive biometric event logging with timestamping for auditing and regulatory compliance

Is responsible gaming monitoring hardware available?

Biometric data allows player identity verification aiding in responsible gambling measures such as restricting underage and self-excluded players

What communication protocols are supported?

TCP/IP, RESTful APIs for biometric data communication

Is cloud connectivity available?

Supported with secure cloud authentication systems for biometric services

Are there remote monitoring capabilities?

Remote biometric system monitoring and alerting possible via integrated software tools

What diagnostic and maintenance features exist?

SDKs provide diagnostic capabilities for biometric sensor health and performance

Is equipment suitable for mobile deployments?

SDKs optimized for mobile and web platform biometric authentication capabilities

What regulatory compliance certifications exist?

Compliant with GDPR, FIDO Alliance standards, NIST biometric accuracy standards

Are installation and setup services provided?

Professional integration services offered by partners and distributors

What training programs are available for operators?

Training programs and documentation provided for SDK usage and biometric system operation

Is technical documentation comprehensive?

Extensive developer documentation, API references, and integration guides available online

What warranty terms are offered?

Software warranty and maintenance agreements available

What maintenance contracts are available?

Maintenance and update contracts available for biometric software products

Is 24/7 monitoring and support included?

Monitoring services available through third-party integration partners for operational continuity