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Brief description of the company

Nordic ID is a Finnish company specialized in the development and manufacturing of advanced RFID and automatic identification solutions, offering rugged handheld readers and fixed RFID systems primarily for retail, manufacturing, and logistics sectors since 1986.

What equipment does the company manufacture?

Player tracking hardware manufacturers - RFID handheld scanners and fixed readers; Account management kiosk manufacturers - self-service RFID terminals; Identity verification equipment manufacturers - biometric and RFID-enabled identity tools; Networking infrastructure manufacturers - wireless data capture systems; Cash handling equipment manufacturers - not applicable.

What is the official website of the equipment manufacturer?

https://www.nordicid.com

Where can I find customer support contacts?

[email protected], Phone: +358 27277700

What is the technical support phone number?

+358 2 727 7700

What is the email for technical issues?
Where can I find field service support?

Available in Finland, Germany, France, Netherlands, Sweden, United Kingdom, and USA with certified technicians for onsite services

Is there remote technical support available?

Supported through Enterprise Mobility Management (EMM) and Mobile Device Management (MDM) solutions enabling device monitoring, reporting, and remote management

Are there regional service centers?

Finland (Salo), Germany, France, Netherlands, Sweden, United Kingdom, USA

In which languages is support provided?

English, Finnish, Swedish, German, French

Are there on-site service technicians?

Available in multiple European countries and USA primarily for industrial and logistics client sectors

What are the support operating hours?

Standard business hours (local time zones)

When was the equipment manufacturer established?

Founded in 1986 in Salo, Finland

Who are the founders and current owners?

Founders not publicly detailed; Nordic ID Oyj is publicly listed company headquartered in Finland

In which country is the company headquartered?

Finland

What is the company's manufacturing history?

Started as a developer and manufacturer for portable wireless terminals and automatic identification devices, Nordic ID evolved into an RFID technology leader with handheld and fixed readers for retail and industrial applications

Are there manufacturing facilities in multiple countries?

Facilities and offices in Finland, Germany, France, Netherlands, Sweden, United Kingdom, USA

Which regulatory bodies approve the equipment?

Compliant with European RFID and wireless communication regulatory standards

In which jurisdictions is the equipment certified?

Europe (EU), USA, other global markets

Does the company participate in gaming trade shows?

Present in leading industry trade shows such as National Retail Federation (NRF)

What industry awards has the manufacturer received?

Recipient of innovation awards for RFID handheld terminals and retail solutions

What is the market reputation and track record?

Well-regarded for durable, reliable industrial-grade RFID handheld devices with 30-40% annual growth over several years

What feedback do customers provide about the equipment?

Positive feedback on durability, ease of use, and long battery life in industrial and retail operations

Where can I find independent equipment reviews?

Praised for rugged design, IP65 protection, and ergonomic pistol grip in handheld readers (e.g., HH85 model)

What advantages do operators highlight?

Long battery life (up to 18 hours), ruggedness, versatility for barcode and RFID scanning, and efficient real-time data capture

How do customers rate build quality?

High build durability with IP65 rated handhelds resistant to drops up to 1.6 meters

How user-friendly is the equipment according to customers?

User-friendly interface with Android OS, customizable kiosk mode locking, and ergonomic controls

How do they evaluate return on investment?

Customers report improved operational efficiency and reduced scanning time with Nordic ID RFID solutions

Are there published case studies of successful deployments?

Used by international corporations like Woolworths, Spar, Adidas, Morrisons, Shell, and DFDS for item tracking and inventory management

Do servers meet specific licensing requirements?

Compliant with standard retail and industrial regulatory requirements

What network connectivity options are supported?

Supports Bluetooth, WiFi, and USB connectivity for handheld readers and fixed installations

Are self-service betting kiosks available?

Nordic ID offers self-checkout terminals with integrated RFID scanning for retail environments

What screen sizes and types are offered?

Integrated touchscreens in self-service units; handhelds feature displays compatible with Android interface

Do terminals support multiple languages?

Supported on Android OS with capability for multiple language configurations

Are touch screen interfaces included?

Touchscreen displays integrated in self-service and information desk RFID solutions

What connectivity options are available (WiFi, Ethernet)?

Bluetooth, WiFi, USB, and cellular options depending on product configuration

What display technologies are used?

LCD/OLED screens on handheld and kiosk devices

Do machines include player tracking systems?

Nordic ID RFID solutions enable player/item tracking via RFID tags and barcodes

Is barcode/QR code scanning supported?

Supported on handheld and fixed readers; 1D and 2D barcode scanning with QR code capability in handhelds like HH85

Is real-time transaction reporting available?

Part of Nordic ID PaaS cloud software solutions for real-time inventory and asset tracking

What database integration capabilities exist?

Cloud-based data management with integration capabilities via Nordic ID platform as a service

Is RFID tracking technology available?

UHF RFID technology with read ranges exceeding 15 meters on devices like HH85 handheld reader

Are there environmental monitoring sensors?

Devices include sensors such as accelerometer, light sensor, proximity sensor, gyroscope in handheld readers

What player tracking system hardware is available?

RFID handheld and fixed readers including Nordic ID HH85 and FR22 modular fixed reader with Bluetooth and UHF capabilities

Is real-time gaming data collection supported?

Supported with cloud-based RFID PaaS and device connectivity enabling real-time inventory and asset flow overview

What RFID reader systems are offered?

Nordic ID EXA21 UHF BLE USB reader offers flexible checkout and item location with optimal read ranges; FH83/HH85 handheld readers support UHF RFID

Is inventory tracking RFID hardware available?

Comprehensive inventory tracking using RFID readers with long read ranges and cloud integration

What range of RFID frequencies are supported?

UHF RFID frequency band supported, with Bluetooth and BLE wireless communication

Are environmentally ruggedized options available?

Handheld devices with IP65 rating and rugged design for industrial use

What operating temperature ranges are supported?

Devices designed for demanding industrial environments; specific temperature ranges not publicly detailed

Is modular design and expandability included?

Modular fixed reader FR22 with configurable communication options supports custom installations

What communication protocols are supported?

Bluetooth, BLE, WiFi, USB, and standard RFID protocols

Is cloud connectivity available?

Nordic ID provides cloud-based Platform as a Service (PaaS) for real-time inventory and asset tracking

Are there remote monitoring capabilities?

Supported via Android Enterprise Management and MDM with remote monitoring and device control

What diagnostic and maintenance features exist?

Device logs and remote management allow diagnostic checks and maintenance remotely

Is equipment suitable for mobile deployments?

Handhelds like HH85 designed for industrial mobile use with rugged, ergonomic features and long battery life

Are there indoor/outdoor variants available?

Rugged devices suitable for indoor and moderate outdoor industrial conditions

What regulatory compliance certifications exist?

Compliant with EU and FCC wireless regulatory standards

Are installation and setup services provided?

On-site installation and setup services available through regional offices

What training programs are available for operators?

Training provided for equipment operators and IT administrators

Is technical documentation comprehensive?

Comprehensive user guides, technical manuals, and software provisioning documentation available

Are spare parts readily available?

Spare parts supplied through regional service centers and partners

What warranty terms are offered?

Standard manufacturer warranty terms apply, details provided on purchase

What maintenance contracts are available?

Maintenance contracts and service agreements offered through authorized partners