Novomatic AG is one of the world's largest international producers and operators of high-tech electronic gaming equipment and systems solutions, established in 1980 with extensive global reach and innovative R&D focus.
Player tracking hardware manufacturers - RFID card readers, biometric fingerprint scanners; Account management kiosk manufacturers - cash-in/cash-out machines, self-service terminals; Identity verification equipment manufacturers - ID scanners, document readers, facial recognition systems; Biometric authentication device manufacturers - fingerprint scanners; Cash handling equipment manufacturers - bill validators, coin hoppers, safes; Player rewards terminal manufacturers - voucher printers; Surveillance integration hardware manufacturers - cameras integrated with player tracking; Networking infrastructure manufacturers - systems supporting distributed gaming solutions.
https://www.novomatic.com/en
[email protected], +43 2252 606 300 (24/7 hotline)
+43 2252 606 300 available 24/7 for technical issues
+43 2252 606 300
On-site installation, operational testing, and certified technician field support available worldwide, covering key markets including Europe and Americas
Remote diagnostics and maintenance via internet connection capabilities integrated in equipment software
Multiple service centers across Europe, North America, and Asia-Pacific regions supporting global operations
Rapid response times with dedicated help desk email and 24/7 hotline for urgent issues
English, German, and multiple languages supported at regional centers
Available worldwide with focus on major markets and gaming hubs
24/7 emergency repair service via hotline and remote support
Founded in 1980
Founded by Professor Johann F. Graf; currently privately held under Novomatic AG corporate group
Austria
Since 1980, Novomatic has evolved from a single-country operation into a global leader in gaming technology manufacturing and casino operations, continually advancing its portfolio through in-house R&D and acquisitions.
Manufacturing and technology centers located in over 45 countries worldwide
Global Gambling Guidance Group (G4) certification for player protection and responsible gaming compliance
Approved and licensed by multiple international regulatory authorities including GCGRA (UAE), Kansspelautoriteit (Netherlands), and others
Certified for use in more than 130 countries including major regulated jurisdictions such as Germany, UAE, Netherlands, Austria
Holds multiple quality and manufacturing standards certifications including ISO 9001 and industry-specific compliance
Equipment validated and tested by leading labs including Gaming Laboratories International (GLI) and other accredited bodies
Compliant with GLI, BMM, and other industry standards for gaming machine certification and operation
Established partnerships with global casino operators including ADMIRAL gaming centers, Wynn Resorts, and others internationally
Regular participant in G2E, ICE London, and other major global gaming trade fairs and exhibitions
Recipient of multiple innovation and gaming technology awards for product excellence and responsible gambling technology
Renowned for reliability, innovation, and comprehensive gaming solutions with 255,000+ gaming terminals globally
Generally positive, highlighting strong equipment durability, innovation in biometric and cash management solutions
Reviewed favorably in industry publications for advanced player tracking and biometric authentication systems
Robust integration capabilities, cutting-edge biometric security, efficient cash handling, and broad product offering
High customer satisfaction with technical support and spare parts availability
User-friendly interfaces with ergonomic design, touchscreen displays, and intuitive operating systems
Customers report strong ROI due to equipment reliability and integrated player management systems
Widely recommended by casino operators for reliability and advanced technology solutions
Case studies include retrofit projects with player tracking modules and biometric systems in large European casinos
Distributed gaming solutions supported with high-performance servers optimized for casino floor data management
Fully compliant with diverse licensing requirements globally including biometric player authentication and KYC
Systems equipped with redundancy features to ensure continuous uptime and failover protection
Some cash handling and card reader modules designed for hot-swappable maintenance to minimize downtime
Designed for efficient power usage with integrated cooling systems suitable for casino floor environments
Customizable configurations for slot machines, VLTs, and account management kiosks to meet operator needs
High uptime reliability supported by maintenance contracts and remote monitoring
Manufactures video lottery terminals (VLTs), slot cabinets (NOVO LINE™, V.I.P. series)
Offers multi-screen configurations including dual 24” LED HD screens on player tracking terminals
Equipment supports multiple languages tailored for local market deployment
Capacitive touchscreen interfaces standard on kiosks and account management machines
Supports cash, TITO tickets, card payments including contactless and biometric payment authorization
Integrated ticket-in/ticket-out (TITO) functionality across cash handling and redemption devices
Ticket and receipt printers integrated in kiosks and cash handling machines (e.g., ITHAKA Epic 950)
NOVO LINE™ and V.I.P. cabinet series with various themes and gaming content
Extensive production of video lottery terminals with region-specific certification
Slim and curve cabinet styles offered with ergonomic form factors and customizable finishes
Supports a wide range of proprietary and licensed game themes and software compatibility
Systems support progressive jackpots and linked progressive gaming across multiple terminals
Uses LED and OLED HD display technologies in gaming machines and kiosks
Multi-game capable platforms offered with customizable game selection options
Machines support multiple denomination settings as requested by operators by region
Integrated player tracking solutions using RFID card readers and biometric fingerprint authentication
Mobile and online gaming solutions offered through Greentube subsidiary
Integrated high-performance audio systems embedded in gaming cabinets and terminals
Advanced cash management systems including NOVO Cash series with secure vaults and cash recyclers
Cash handling equipment supports multiple currencies and denominations
Cash recyclers and coin hopper units with expansion options to maximize cash stock
Magnetic stripe, chip, and RFID card readers integrated in player tracking and account management units
Cloud and network enabled real-time transaction monitoring and reporting through myACP casino management system
ATOM MRZ document reader integrated into casino management for ID verification with multiple light wavelength scanning and NFC chip reading
Fingertip scanners for secure player authentication and access control (NOVOMATIC Biometric Systems)
OCR technology captures ID data with infrared, ultraviolet, and visible light imaging for document authenticity
Facial image extraction from electronic IDs combined with biometric databases for identity verification
High-capacity fingerprint template storage with local and central server synchronization
ATOM document reader supports passports and government-issued IDs with MRZ and NFC reading features
Automated identity and age verification to exclude minors and banned persons
Casino management system supports integration with biometric and ID databases securely via proprietary protocols
Real-time verification supported by integrated hardware/software systems with rapid processing speed
Electronic locks with multi-eye locking principles and secure hardware compartments in cash handling devices
Integrated cameras and surveillance system compatibility combined with player tracking for security and compliance
RFID enabled service and player card systems with ranges optimized for casino floor use
Document and currency validators incorporate multi-spectrum sensing for counterfeit detection
Status and error messages via email and network notifications for operational alerts
Fingerprint-based biometric access systems allowing automated, secure entry control
Data encrypted with industry best practices and protected by firewalls in casino management systems
Full audit trail and secure data retention for cash handling and player tracking transactions
NOVO Cash XCHANGE and NOVO Cash Casino Master with multiple note cassettes and high capacity cash storage
Uses JCM UBA Pro, JCM iPRO, and JCM iVIZION banknote validators
Coin hopper units expandable up to 3 hoppers for coin payout and stock maximization
Ticket-in/ticket-out compatible kiosks with rapid processing and multiple payment interfaces
Integration possible for bank card and contactless mobile payments including PIN Pad options
High-capacity cash processing with up to 11,000 notes capacity and secure vaulting
RFID card readers, biometric fingerprint scanners for player identification and activity monitoring
Sophisticated real-time data collection and reporting via networked casino management software
Embedded compliance tools for regulated gaming markets, supporting player protection and audit requirements
Biometric player identification for exclusion of minors and banned persons with real-time enforcement
Integrated hardware supports behavior tracking for analytics and responsible gaming
Customizable player loyalty cards compatible with electronic tracking systems
Proprietary RFID reader systems with standard and extended ranges for casino floor applications
Supports contactless payments through integrated card readers and terminals
Utilizes ITHAKA Epic 950 thermal ticket printer and other proprietary models
High-speed thermal printers built into kiosks and cash management terminals
Fast, accurate ticket validation compatible with TITO protocols
Secure voucher printers integrated in player rewards and redemption kiosks
Efficient industrial designs with power consumption adjustable to regional standards; e.g., cash handling units operate at 110-230 V
Supports Ethernet, wireless, proprietary web services, and encrypted communication protocols
Cloud-compatible casino management systems offering secure remote monitoring and data analytics
Remote equipment status monitoring and remote updates via internet connections
Built-in diagnostics and maintenance alert systems integrated into software
Holds certifications such as G4, GLI, and multiple local regulatory approvals worldwide
Professional installation services and on-site operational testing provided by certified teams
Technical training for operators and technicians available on-site and at dedicated training centers
Comprehensive and clear technical documentation, user manuals, and troubleshooting guides provided
Spare parts stocked and shipped worldwide with rapid fulfillment service
Standard manufacturer warranty covering parts and labor with options for extended service contracts
Financing and leasing options available through strategic partnerships and distributors
Trade-in offers and upgrade programs for existing casino operators supported
Maintenance service contracts with multiple service levels including preventative and emergency options
24/7 monitoring and support services available through remote connectivity and hotline assistance
