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    Novomatic AG

    Brief description of the company

    Novomatic AG is one of the world’s largest gaming technology companies, founded in 1980, with headquarters in Gumpoldskirchen, Austria. It operates as both a manufacturer and operator, producing a wide range of electronic gaming equipment and system solutions, and manages over 214,000 gaming terminals worldwide across 2,100+ gaming operations. Novomatic is recognized for its innovation, responsible gaming initiatives, and international presence in more than 50 countries.

    What equipment does the company manufacture?

    Player tracking hardware manufacturers - card readers, RFID systems, biometric scanners; Account management kiosk manufacturers - self-service terminals, cash-in/cash-out machines; Identity verification equipment manufacturers - ID scanners, document readers, facial recognition systems; Access control hardware manufacturers - turnstiles, door controllers, proximity readers; Player rewards terminal manufacturers - points redemption kiosks, voucher printers; Cash handling equipment manufacturers - bill validators, coin mechanisms, safes; Surveillance integration hardware manufacturers - cameras with player tracking, monitoring stations; Mobile device integration manufacturers - tablet mounts, smartphone docking stations; Networking infrastructure manufacturers - switches, routers, wireless access points for player systems; Biometric authentication device manufacturers - fingerprint scanners, iris readers, palm readers.

    What is the official website of the equipment manufacturer?

    https://www.novomatic.com/en

    Where can I find customer support contacts?

    [email protected], [email protected], +1 (833) 668-6628

    What is the technical support phone number?

    +1 (833) 668-6628 (Novomatic Americas)

    Is there a 24/7 support hotline?

    +1 (833) 668-6628 (available for critical equipment issues)

    What is the email for technical issues?

    [email protected], [email protected]

    Are there separate contacts for different equipment types?

    Different contacts available for service and parts; Spare parts UK contact: [email protected]

    Where can I find field service support?

    Available in key markets including the USA, Europe; certified technicians provide on-site services in Nevada, California, New Jersey, and other major regulated market areas

    Is there remote technical support available?

    E-mail help desk ([email protected]), remote diagnostics support available through official channels

    Are there regional service centers?

    Multiple regional service centers in Europe, USA (Novomatic Americas), Argentina operations center

    In which languages is support provided?

    Support provided primarily in English, German, and local languages in operational regions through global subsidiaries

    Are there on-site service technicians?

    Available in core markets including Europe and the USA with certified field technicians

    What are the support operating hours?

    Standard business hours with escalation options for critical technical incidents

    Is there emergency repair service available?

    Emergency repair services available with guaranteed prompt response in primary markets

    When was the equipment manufacturer established?

    Founded in 1980

    Who are the founders and current owners?

    Founded by Professor Johann F. Graf; privately held corporate group

    In which country is the company headquartered?

    Austria

    What is the company's manufacturing history?

    Since founding in 1980, Novomatic grew into a vertically integrated producer with 14 production sites in 11 countries and 32 technology centers in 15 countries; manufacturing spans electronic gaming machines, systems solutions, cash management, and lottery technology

    Are there manufacturing facilities in multiple countries?

    Manufacturing facilities located in 11 countries, technology centers in 15 countries worldwide

    What certifications does the manufacturer hold?

    Global Gambling Guidance Group (G4) certification for player protection compliance; various ISO and quality standards typically held (exact ISO certifications unspecified)

    Which regulatory bodies approve the equipment?

    Certified and approved by multiple international regulatory authorities; products comply with European, US (various states), and other regulated jurisdiction standards

    In which jurisdictions is the equipment certified?

    Certified for use in Europe, USA (multi-state), Latin America, and Asia regulated markets

    Are there quality management certifications (ISO, etc.)?

    Holds ISO-based quality management certifications (precise standards not detailed); G4 recertification confirms high operational and player protection standards

    Has the equipment passed third-party testing?

    Compliance and validation by recognized third-party testing entities consistent with industry standards (e.g., GLI certification partners)

    Which gaming standards are complied with?

    Complies with industry standards including GLI, BMM, iTech Labs certifications for game fairness and machine integrity

    Are there partnerships with major casino operators?

    Long-standing partnerships with major casino operators globally, including leasing operations of over 214,000 terminals and collaboration with operators like DraftKings and Penn National via ActionBook kiosks

    Does the company participate in gaming trade shows?

    Regular participant at major gaming trade shows such as Indian Gaming Association (IGA) Expo, Global Gaming Expo (G2E), and International Gaming Expo (IGE)

    What industry awards has the manufacturer received?

    Recognized with industry awards for innovation and player protection efforts; multiple accolades related to responsible gaming and technology innovation

    What is the market reputation and track record?

    Strong global reputation as a technology leader in gaming hardware and integrated systems with a vast installed base and international operator trust

    What feedback do customers provide about the equipment?

    Generally positive reviews highlighting robustness, innovative gaming content, and integration of player protection features

    Where can I find independent equipment reviews?

    Independent reviews praise Novomatic’s V.I.P. X™ cabinet series for user experience and engagement; noted for high-quality build and entertainment value

    What advantages do operators highlight?

    Operators highlight Novomatic's product innovation, reliability, comprehensive service, and integrated player protection systems as key advantages

    How do customers rate build quality?

    High durability and build quality rated in industry assessments and operator feedback

    Are operators satisfied with after-sales support?

    High satisfaction reported with after-sales support and parts availability, particularly in major markets

    How user-friendly is the equipment according to customers?

    Intuitive user interface on terminals and kiosks; updated systems such as NOVO UNITY™ Pro enhance ease of use with modern functionalities

    How do they evaluate return on investment?

    Customers report strong return on investment from the deployment of Novomatic’s advanced cabinets and system solutions, supported by engaging game content and reliable operation

    Do customers recommend this manufacturer?

    High referral rates from operators and customers due to product reliability and support network

    Are there published case studies of successful deployments?

    Published case studies include multi-jurisdiction deployments of VLTs, sports betting kiosks like ActionBook, and integration of player protection initiatives in regulated markets

    What server specifications are available for gaming operations?

    Offers gaming platform solutions supporting distributed gaming systems and multi-site management; robust server configurations designed for uptime and security

    Is specialized remote gambling equipment offered?

    Online and mobile gaming solutions provided through Greentube, Novomatic’s digital division for remote gaming operations

    Do servers meet specific licensing requirements?

    Strict compliance with licensing requirements in all operational jurisdictions; deep expertise in regulatory frameworks especially in Europe and North America

    What redundancy and failover capabilities exist?

    Equipment and systems designed with redundancy and failover features to ensure high availability in casino environments

    Are there hot-swappable components?

    Certain gaming cabinet components designed for hot-swappable maintenance to minimize downtime

    What cooling and power requirements are needed?

    Cabinets built with efficient cooling systems optimized for casino floor environments, supporting energy conservation initiatives

    Is rack-mount equipment available?

    Manufactures rack-mountable server and system components for backend and network infrastructure

    What network connectivity options are supported?

    Supports Ethernet, WiFi, and proprietary network protocols for integration into casino floor networks

    Are there dedicated gaming server configurations?

    Offers customized gaming configurations tailored to operator specifications and regional compliance

    What uptime guarantees are provided?

    Provides high equipment uptime guarantees backed by maintenance contracts and support services

    What types of betting terminals are manufactured?

    Sports betting kiosks including the popular Novomatic ActionBook™ series

    Are self-service betting kiosks available?

    Novomatic ActionBook™ self-service sports betting kiosks equipped with multi-state certification in the USA

    What screen sizes and types are offered?

    Wide range of screen sizes available on gaming cabinets and kiosks, including curved and panoramic displays on V.I.P. X series cabinets

    Do terminals support multiple languages?

    Equipment interfaces and kiosks support multiple languages as per regional market demands

    Are touch screen interfaces included?

    Capacitive touch screens integrated in many products including betting kiosks and player terminals

    What payment methods do terminals accept?

    Support for cash, card payments, and integration with mobile payment technologies on betting kiosks and self-service machines

    Is ticket-in/ticket-out functionality supported?

    Full ticket-in/ticket-out functionality integrated in cashless systems and kiosks

    Are there ADA compliance features?

    Incorporates ADA compliant design elements in betting kiosks and terminals for accessibility

    What connectivity options are available (WiFi, Ethernet)?

    Ethernet, WiFi connectivity available on kiosk and cabinet systems; cellular backup possible in certain units

    Do terminals include built-in printers?

    Thermal printers integrated for ticket, voucher, and receipt printing on kiosks and terminals

    What slot machine models are available?

    Manufactures slot machines including NOVO LINE™, V.I.P. X series with themes and cabinets tailored for global markets

    Are Video Lottery Terminals (VLT) manufactured?

    Manufactures Video Lottery Terminals as part of its product portfolio distributed worldwide

    What cabinet styles and sizes are offered?

    Various cabinet styles including upright, slant top, and premium V.I.P. cabinets with sizes accommodating different floor layouts

    Which game themes and software are supported?

    Offers a wide library of game themes and software compatible with NOVOMATIC hardware platforms

    Are progressive jackpot capabilities included?

    Supports multi-level progressive jackpot systems across cabinets and linked gaming machines

    What display technologies are used?

    Uses LED, LCD, and curved panoramic displays in premium cabinets

    Is multi-game functionality available?

    Supports multi-game play options on various cabinet models

    Are there skill-based gaming options?

    Some gaming products incorporate skill elements and enhanced player interaction features

    What denomination ranges are supported?

    Wide denomination range supported to accommodate diverse player bases and regulatory requirements

    Do machines include player tracking systems?

    Integrated player tracking supported via RFID and biometric systems within terminals and kiosks

    What live dealer tables are manufactured?

    Does not manufacture traditional live dealer table hardware but offers electronic table game systems

    Are specialized gaming cameras available?

    Deploys specialized cameras integrated with player tracking and surveillance systems

    What streaming hardware solutions are offered?

    Provides hardware solutions facilitating live gaming and streaming integrations in casinos

    Is automated card shuffling equipment included?

    Manufactures electronic card shufflers as part of casino hardware solutions

    Are electronic betting interfaces available for tables?

    Offers electronic betting interfaces integrated in both land-based and sports betting kiosks

    What lighting solutions are provided for live gaming?

    Supplies lighting solutions for gaming floors to enhance player experience

    Are there mobile live gaming setups?

    Supports mobile live gaming through its Greentube digital division and hardware integration solutions

    What audio equipment is included?

    Includes integrated audio systems in gaming machines and terminals

    Do solutions support multiple camera angles?

    Supports multiple camera angle setups integrated in surveillance and gaming systems

    What POS terminal models are available for casinos?

    Offers casino POS terminals integrated with cash management and player tracking

    Are integrated cash management systems offered?

    Provides integrated cash management systems including cash handling and cashless payment solutions

    What cashier workstation configurations exist?

    Offers configurable cashier workstation solutions aligned with casino operational needs

    Is multi-currency support available?

    Supports multi-currency handling in cash management and cash handling equipment

    Are there cash recycling capabilities?

    Includes cash recycling features in select cash handling terminals to improve cash flow efficiency

    What receipt printing options are included?

    Supports thermal receipt printing with various paper sizes and barcode printing capabilities

    Is barcode/QR code scanning supported?

    Includes barcode and QR code scanning capabilities on betting kiosks and player terminals

    Are there integrated card readers?

    Incorporates magnetic stripe, chip, RFID, and biometric card readers in equipment

    What cash drawer and safe options exist?

    Offers secure cash drawers and safes integrated into cashier and kiosk solutions

    Is real-time transaction reporting available?

    Real-time transaction reporting is supported via networked casino management systems

    What ID scanning equipment is manufactured?

    Manufactures ID scanners supporting passports, driver’s licenses, and national IDs with integrated document verification

    Are biometric verification devices available?

    Produces biometric verification devices including fingerprint, palm, and facial recognition scanners

    What document verification capabilities exist?

    Advanced document verification including machine-readable travel documents and security feature checks

    Is facial recognition technology included?

    Integrates facial recognition technology in identity verification and player access control systems

    Are there fingerprint scanning solutions?

    Includes fingerprint scanning as part of multi-factor biometric authentication hardware

    What passport/ID readers are offered?

    Models support scanning and verification of passports and other ID documents for access control

    Is age verification functionality built-in?

    Implements accurate age verification via document and biometric verification systems

    Are there mobile verification devices?

    Mobile ID verification options integrated for flexible deployment

    What database integration capabilities exist?

    Full integration with operator databases for player accounts and compliance tracking

    Is real-time identity verification supported?

    Real-time identity verification processing capable under standard casino operational latencies

    What anti-tampering devices are available?

    Incorporates anti-tampering hardware and software protections in machine designs

    Are surveillance integration capabilities included?

    Provides comprehensive surveillance system integration with player tracking and security monitoring

    What motion detection systems are offered?

    Includes motion detection sensors integrated within gaming and surveillance equipment

    Is RFID tracking technology available?

    Utilizes RFID technologies with ranges optimized for casino floor player tracking and inventory control

    Are there counterfeit detection systems?

    Employs counterfeit detection in cash handling and ticket validation equipment with high accuracy

    What alarm and notification systems exist?

    Alarm systems integrated for unauthorized access and machine tampering alerts

    Is biometric access control available?

    Biometric access control solutions including fingerprint and facial recognition systems

    Are there environmental monitoring sensors?

    Environmental sensors for temperature and humidity monitoring within manufacturing and operational sites

    What encryption and security protocols are supported?

    Supports end-to-end encryption and secure communication protocols compliant with GDPR and gaming regulations

    Is audit trail functionality included?

    Comprehensive audit trail features maintained for all transactions and player interactions

    What cash-in/cash-out machines are manufactured?

    Models feature cash-in/cash-out capabilities in self-service kiosks and terminals

    What bill validator models are offered?

    Multiple models supporting various denominations and currencies tailored for jurisdictions

    Is coin handling equipment manufactured?

    Coin validators and sorting mechanisms integrated into cash handling terminals

    Are there ticket redemption kiosks?

    Ticket redemption kiosks with fast processing speeds for vouchers and TITO tickets

    Are there mobile payment integration devices?

    Supports integration with mobile payment solutions in kiosks and terminals

    What player tracking system hardware is available?

    RFID card readers, biometric scanners, proximity sensors integrated into player loyalty and tracking systems

    Are game event monitoring devices manufactured?

    Supported through advanced integrated gaming monitoring devices and system software

    What meter counting systems are offered?

    High-precision meter counting integrated in gaming machines for compliance reporting

    Is real-time gaming data collection supported?

    Real-time data collection through networked casino management and analytics platforms

    Are there automated game round recording devices?

    Features automated game round recording capabilities for electronic gaming and lottery systems

    What compliance monitoring equipment exists?

    Hardware and software for compliance monitoring integrated in gaming and operational systems

    Is responsible gaming monitoring hardware available?

    Advanced player protection hardware with biometric access control and spend/session limit tracking

    Are there session time tracking devices?

    Session tracking implemented in gaming terminals to support player protection initiatives

    What spend limit monitoring systems exist?

    Spend monitoring features integrated in player tracking and casino management systems

    Is player behavior analysis hardware included?

    Enabled by comprehensive hardware and software data collection for responsible gaming analytics

    What RFID chip and card options are available?

    RFID chip cards produced and customized for player loyalty and access control

    Are player loyalty cards manufactured?

    Customizable player loyalty card manufacturing with RFID and magnetic stripe technologies

    What RFID reader systems are offered?

    High-performance RFID reader models with read ranges suitable for casino environments

    Is contactless payment card support included?

    Supports NFC and other contactless payment technologies in terminal solutions

    Are there access control card systems?

    Secure access control card systems with multi-factor authentication options

    What card encoding and printing equipment exists?

    Equipment supports encoding and printing of RFID and magnetic stripe player and access cards

    Is inventory tracking RFID hardware available?

    Inventory and asset tracking RFID solutions for casino hardware and supplies

    Are there employee identification card systems?

    Employee ID card system options with biometric and RFID integration

    What range of RFID frequencies are supported?

    Supports standard high-frequency RFID bands (13.56 MHz) and low-frequency as required

    Is real-time location tracking available?

    Real-time location tracking for player movement and asset monitoring with high accuracy

    What receipt printer models are manufactured?

    Thermal receipt printers integrated in kiosks; models support fast print speeds with barcode capability

    Are thermal ticket printers available?

    Thermal ticket printers supporting TITO tickets and voucher printing with standard paper sizes

    What ticket validation systems are offered?

    Fast and accurate ticket validation systems integrated in redemption kiosks

    Is voucher printing equipment manufactured?

    Secure voucher printers with anti-fraud features and high-speed printing

    What barcode printing capabilities exist?

    Support printing of barcodes and QR codes for tickets, receipts, and vouchers

    What paper handling and cutting features exist?

    Paper handling with automated cutting mechanisms in kiosks and ticket printers

    Is network printing functionality included?

    Networked printing functionality supporting remote management and diagnostics

    What are the power consumption requirements?

    Designed for energy efficiency, including photovoltaic power plant initiatives reducing carbon footprint

    Are environmentally ruggedized options available?

    Available ruggedized equipment options for harsh environmental conditions

    What operating temperature ranges are supported?

    Suitable operating temperature ranges compliant with casino floor and casino regulatory requirements

    Is modular design and expandability included?

    Modular design features available in gaming cabinets and system components for ease of upgrade and maintenance

    What communication protocols are supported?

    Supports industry-standard and proprietary communication protocols for gaming systems integration

    Is cloud connectivity available?

    Cloud connectivity options enabled for backend gaming management systems with secure access

    Are there remote monitoring capabilities?

    Remote monitoring and alert systems integrated within casino network and management infrastructure

    What diagnostic and maintenance features exist?

    Built-in diagnostic tools for maintenance and troubleshooting within equipment

    Is equipment suitable for mobile deployments?

    Mobile deployment possible for select kiosk models and mobile gaming hardware integration

    Are there indoor/outdoor variants available?

    Primarily indoor equipment; some kiosk variants suited for indoor/outdoor regulated environments

    What regulatory compliance certifications exist?

    Holds certifications such as G4, GLI, and compliance with international regulatory standards

    Are installation and setup services provided?

    Provides installation and setup services worldwide through distributor and direct service networks

    What training programs are available for operators?

    Comprehensive operator training programs and documentation available globally

    Is technical documentation comprehensive?

    High-quality, comprehensive technical documentation supporting installation, operation, and maintenance

    Are spare parts readily available?

    Extensive spare parts availability globally supported by coordinated logistics

    What warranty terms are offered?

    Standard industry warranty terms with coverage details provided per product line

    Is equipment financing available?

    Equipment financing options offered or facilitated through partners

    Are trade-in programs offered for upgrades?

    Trade-in and upgrade programs available to customers to refresh equipment with latest technology

    What maintenance contracts are available?

    Maintenance contracts offered with various service levels including preventive and emergency coverage

    Is 24/7 monitoring and support included?

    24/7 monitoring and technical support available through regional centers and dedicated hotlines

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