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Brief description of the company

Olea Kiosks Inc. is a leading designer and manufacturer of self-service kiosks with over 40 years of experience, specializing in both standard and custom kiosk solutions for multiple industries including casino gaming, hospitality, healthcare, retail, and financial services.

What equipment does the company manufacture?

Account management kiosk manufacturers - self-service terminals including cash-in/cash-out machines and player rewards terminals such as loyalty and points redemption kiosks; Identity verification equipment manufacturers - biometric facial recognition integration; Player tracking hardware manufacturers - integration capabilities with RFID systems; Cash handling equipment manufacturers - kiosks designed for payment handling and bill payment.

What is the official website of the equipment manufacturer?

https://www.olea.com

Where can I find customer support contacts?

800 927 8063, 562 924 2644, [email protected]

What is the technical support phone number?

800 927 8063 available during help desk hours Monday–Friday 7:00 AM – 4:30 PM PST

What is the email for technical issues?

[email protected]

Is there remote technical support available?

Olea provides remote monitoring, test, and turn-up services for their kiosks which allow many technical issues to be resolved by phone or remote support.

What are the support response times?

Most tech support calls last about 10 minutes; roughly 90% of tech issues can be fixed over the phone quickly.

What are the support operating hours?

Monday to Friday, 7:00 AM – 4:30 PM Pacific Standard Time

When was the equipment manufacturer established?

Founded in 1975

Who are the founders and current owners?

Founded by Fernando Olea; currently family-owned and operated, now in its fourth generation of family ownership

In which country is the company headquartered?

United States

What is the company's manufacturing history?

Began as a small design and manufacturing shop in Downey, California, evolving to a leading self-service kiosk designer with in-house manufacturing in a 48,000-square-foot Southern California campus, delivering over 50,000 kiosks worldwide.

What certifications does the manufacturer hold?

UL certification support and process assistance; kiosks built to UL, ADA, and FCC compliance standards.

Are there partnerships with major casino operators?

Customers include casino operators using kiosks for loyalty programs and comps management; Olea’s Monte Carlo Gaming Kiosk designed for casino floors.

What industry awards has the manufacturer received?

Winner of multiple KioskMarketplace.com Most Innovative Kiosk Awards including Healthcare, Gaming, and Telecom categories; Kiosk Innovation of the Year Award recipient.

What is the market reputation and track record?

Recognized for high-quality, innovative kiosk designs with robust deployments and tens of millions of transactions annually.

What advantages do operators highlight?

Rugged kiosks built for 24/7 casino floor operation including in smoking environments; intuitive and attractive design with programmable LED lighting to enhance player engagement.

How do customers rate build quality?

High build quality with manufacturing control through in-house production.

How user-friendly is the equipment according to customers?

Designed for ease of use by patrons for self-service with intuitive interfaces and multiple functionality including loyalty program management and food and retail queue busting.

Are there dedicated gaming server configurations?

The Monte Carlo Gaming Kiosk with dual large LCDs and customizable features tailored for casino marketing and loyalty program applications.

Are self-service betting kiosks available?

Offers the Monte Carlo Gaming Kiosk designed to support casino loyalty programs, comps management, event ticketing, and other resort services.

What screen sizes and types are offered?

Dual large LCD panels; second monitor sized at 22 inches for advertising and promotional content.

Do machines include player tracking systems?

Integration with RFID and biometric solutions developed in partnership with HID for facial recognition and fingerprint scanning capabilities.

What ID scanning equipment is manufactured?

Integration options including barcode and ID readers, facial recognition via HID solutions.

Are biometric verification devices available?

Facial recognition via HID's U.ARE.U camera system integrated in Olea’s Hypermodular Kiosk; support for fingerprint scanners.

Is facial recognition technology included?

Integrated facial recognition authentication enabled through HID partnership.

Are there fingerprint scanning solutions?

Supported through HID hardware integration in select kiosk models.

Is modular design and expandability included?

Olea offers custom kiosk solutions and OEM services that allow modular and use-case specific designs.

Are there remote monitoring capabilities?

Olea provides remote monitoring and troubleshooting capabilities for deployed kiosks.

What regulatory compliance certifications exist?

Kiosks built to UL, ADA, FCC compliance standards; supports UL certification process for client needs.