Site logo
Brief description of the company

Pan Oston is a 100% Dutch company specializing in designing and manufacturing check-out, self-service, and kiosk solutions primarily for the European and Scandinavian retail markets, with over 50 years of experience and a strong team of specialists.

What equipment does the company manufacture?

Self-service kiosk manufacturers, account management kiosks, self-checkout lanes, checkout counters, retail fixture solutions including checkouts and modular counters.

What is the official website of the equipment manufacturer?

https://panoston.co.uk

Where can I find customer support contacts?

[email protected], Phone: +31572 - 35 77 55 (Netherlands); [email protected], Phone: (270) 783-3900 (USA)

What is the technical support phone number?

1 (800) 472-6678 (USA service phone)

Is there a 24/7 support hotline?

Available via 24/7/365 control center monitoring Utopia self-checkout lanes

What is the email for technical issues?
Where can I find field service support?

Nationwide service with factory authorized technicians in the US and Canada; installation and maintenance support available

Are there regional service centers?

Manufacturing and service locations include Bowling Green, KY; Hiram, GA; Las Vegas, NV; Peterborough, Ontario; and Raalte, Netherlands

In which languages is support provided?

English, Dutch, likely other European languages for Netherlands and Scandinavian markets

Are there on-site service technicians?

Available in North America including US states like Kentucky, Georgia, Nevada, and Canadian locations

When was the equipment manufacturer established?

Founded in 1968 (Pan-Oston US), Pan-Oston Ltd Canada established 1977, Pan Oston BV Netherlands active with 50+ years experience

Who are the founders and current owners?

Employee-owned company with key executives including Greg Butler (President) and Glen Bonner (VP Sales & Marketing) in North America

In which country is the company headquartered?

Netherlands (Pan Oston BV), United States (Pan-Oston US in Kentucky), Canada (Pan-Oston Ltd in Ontario)

What is the company's manufacturing history?

Over 50 years designing and manufacturing retail fixtures, checkout counters, self-checkout systems; expanded manufacturing to metal, wood, and custom fabrication; evolved with technology integration in self-service

Are there manufacturing facilities in multiple countries?

Manufacturing and service facilities in the Netherlands, United States (Kentucky, Georgia, Nevada), and Canada (Ontario)

In which jurisdictions is the equipment certified?

European markets including Netherlands, Germany, Belgium, UK, Denmark; North America (USA, Canada)

Does the company participate in gaming trade shows?

Participated in EuroCIS, Retail Technology Show London, and other European retail technology trade fairs

What industry awards has the manufacturer received?

Two award-winning product families noted in self-service kiosks

What is the market reputation and track record?

Recognized European leader in retail checkouts and self-service kiosk design; respected for innovation and quality

What feedback do customers provide about the equipment?

Positive feedback for innovative, ergonomic, and reliable checkout and self-service solutions

What advantages do operators highlight?

Modular design, software & hardware independence, ergonomic and space-saving solutions, strong design and manufacturing expertise

How do customers rate build quality?

High-quality engineering with American made and LEED-compatible products in North America; robust designs for European markets

How user-friendly is the equipment according to customers?

User-friendly interfaces and highly flexible self-checkout and kiosk systems emphasized

Is modular design and expandability included?

Pan Oston products feature modular designs allowing customization and flexible configuration to retailer needs

Are there remote monitoring capabilities?

24/7/365 control center monitors Utopia self-checkout lanes

What regulatory compliance certifications exist?

GS (German Geprüfte Sicherheit), EC (European health and safety certifications)

Are installation and setup services provided?

Installation and setup services provided with certified technicians

Is technical documentation comprehensive?

Comprehensive technical documentation accompanies products to ensure proper installation and operation

Is 24/7 monitoring and support included?

Yes, for self-checkout lanes monitored via 24/7/365 control center