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Brief description of the company

Panasonic Security Systems is a provider of advanced commercial security and surveillance solutions featuring video surveillance technology, biometric authentication, facial recognition, and AI-powered cameras for various industries including casinos and gaming venues. The company offers scalable, high-resolution, and integrated security systems focusing on safety, operational efficiency, and real-time monitoring.

What equipment does the company manufacture?

Surveillance integration hardware manufacturers - high-definition PTZ cameras with auto-tracking, advanced video recording systems, and biometric authentication devices including facial recognition technology; biometric authentication device manufacturers - facial recognition systems; access control hardware manufacturers - facial recognition ticket gates; cash handling equipment - secure cash drawer systems.

What is the official website of the equipment manufacturer?

https://security.in.panasonic.com, https://www.panasonic.com/in/business/security-systems.html, https://connect.na.panasonic.com/av/video/software/ptz-auto-tracking

Where can I find customer support contacts?

Toll Free: (877) 733-3689; Fax: (201) 392-6001

What is the technical support phone number?

(877) 733-3689 (in North America)

Is there remote technical support available?

Panasonic offers IP-based remote operation software solutions for remote monitoring and control of PTZ cameras and security systems via network connections.

Are there regional service centers?

Headquarters in Secaucus, New Jersey, USA; additional regional installations and integrator partners globally, including Europe and Asia regions.

In which languages is support provided?

English, Japanese, and likely other languages supported due to global operations.

Are there on-site service technicians?

Available through certified Panasonic integrators and partners.

When was the equipment manufacturer established?

Founded by Matsushita Electric Industrial Co., Ltd. (now Panasonic Corporation) in 1918; Panasonic Security Systems product division known since the late 1990s.

Who are the founders and current owners?

Founded by Konosuke Matsushita; currently owned by Panasonic Corporation, a publicly traded company headquartered in Japan.

In which country is the company headquartered?

Japan (Parent company Panasonic Corporation headquartered in Osaka, Japan; North American Security Systems HQ in USA)

What is the company's manufacturing history?

Panasonic has a long-standing history in electronics manufacturing, expanding into security systems since the late 20th century, developing video surveillance and biometric technologies over decades.

Are there manufacturing facilities in multiple countries?

Manufacturing and development facilities in Japan, United States, Europe, and Asia.

What certifications does the manufacturer hold?

ISO 9001 certified manufacturing facilities for electronics.

Which regulatory bodies approve the equipment?

Complies with industry and government regulations for security equipment; facial recognition technology evaluated to meet National Institute of Standards and Technology (NIST) benchmarks.

In which jurisdictions is the equipment certified?

United States (including Nevada), Japan, Europe.

Are there quality management certifications (ISO, etc.)?

ISO 9001

Has the equipment passed third-party testing?

Facial recognition algorithms evaluated and rated by NIST Facial Recognition Vendor Test (FRVT).

Are there partnerships with major casino operators?

Installed surveillance at Wyandotte Nation Casino and various gaming venues.

Does the company participate in gaming trade shows?

Participates in major technology and security trade shows; specifics not publicly listed for gaming industry trade shows.

What is the market reputation and track record?

High market reputation for durable, reliable, and technologically advanced video surveillance and biometric authentication systems.

What feedback do customers provide about the equipment?

Positive feedback from casinos utilizing Panasonic surveillance systems for image resolution and ease of operation.

What advantages do operators highlight?

High resolution and zoom capability of surveillance cameras allowing identification of chips on tables; scalable and automated video management systems enhancing operational efficiency.

How do customers rate build quality?

High durability and build quality assessed in professional security installations.

How user-friendly is the equipment according to customers?

Offers user-friendly software for camera tracking and management with GUI interfaces.

Are there published case studies of successful deployments?

Wyandotte Nation Casino implemented Panasonic SDIII dome cameras and DVR solutions resulting in enhanced security and operational efficiency.

Do servers meet specific licensing requirements?

Compliant with facial recognition privacy and security standards required by various jurisdictions and gaming licenses.

What network connectivity options are supported?

Includes Ethernet, IP-based connectivity for cameras and integrated software systems.

Do terminals support multiple languages?

Supported in product software including English and Japanese.

What connectivity options are available (WiFi, Ethernet)?

Ethernet, IP network, PoE+ supported.

Are specialized gaming cameras available?

Panasonic’s video surveillance includes high-zoom PTZ and fixed dome cameras with image clarity sufficient for close monitoring of gaming activities.

Do solutions support multiple camera angles?

Supported via multi-camera integration and matrix switcher technology.

What cash drawer and safe options exist?

Panasonic JS750CDMS1 Cash Drawer featuring durable steel construction and secure locking mechanisms.

Are biometric verification devices available?

Panasonic develops high-accuracy facial recognition biometric devices used for authentication in access control and payment systems.

Is facial recognition technology included?

Leading facial recognition technology developed through 40+ years of image processing innovation, used for access control, ticketing, and payments with world-leading accuracy.

Is age verification functionality built-in?

Facial recognition can assist with age verification when integrated into broader identity systems.

What database integration capabilities exist?

Integrates with enterprise database systems for identity verification and access control.

Is real-time identity verification supported?

Capable of performing real-time facial recognition with high speed and accuracy.

Are surveillance integration capabilities included?

Full integration with Panasonic video surveillance systems combining cameras, DVRs, and automatic tracking software.

What motion detection systems are offered?

Utilizes advanced motion detection and body template matching for camera auto-tracking.

Is biometric access control available?

Facial recognition-based access control gates developed and deployed.

Is modular design and expandability included?

Panasonic security systems software such as the PTZ auto tracking is modular and expandable.

What communication protocols are supported?

IP, Ethernet, PoE+, H.264, NDI|HX.

Are there remote monitoring capabilities?

Full remote monitoring and control supported via network-based software solutions.

What diagnostic and maintenance features exist?

Integrated into Panasonic remote management software for camera diagnostics and maintenance.

Are there indoor/outdoor variants available?

Panasonic produces indoor and outdoor-rated cameras for surveillance.

What regulatory compliance certifications exist?

Facial recognition technology meets NIST FRVT certification; other equipment compliant with relevant security industry standards.

Are installation and setup services provided?

Offered through authorized Panasonic integrators and partners.

What training programs are available for operators?

Training programs available through Panasonic partners and integrators for system operation.

Is technical documentation comprehensive?

Comprehensive technical documentation available including API guides, installation manuals, and operating instructions.

Are spare parts readily available?

Spare parts for cameras and cash drawers available through Panasonic distributors and service partners.

What warranty terms are offered?

Standard manufacturer warranty terms apply, varies by product type.

What maintenance contracts are available?

Maintenance contracts available through certified Panasonic service providers.