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Brief description of the company

Papillon Systems is a leading Russian IT company specializing in biometric and forensic systems, one of the top four global manufacturers of biometric systems for national-scale applications, with 30 years of experience and over 45,000 units operating in 43 countries.

What equipment does the company manufacture?

Biometric authentication device manufacturers - fingerprint, palmprint, face, eye (iris) recognition systems; Identity verification equipment manufacturers - document readers and verification of ID papers; Access control hardware manufacturers - biometric access control systems including fingerprint, palm, face, and eye recognition; Surveillance integration hardware manufacturers - video analysis and surveillance systems with facial recognition; Player tracking hardware manufacturers - biometric identification devices; Specialized biometric terminals including mobile biometric ID terminals.

What is the official website of the equipment manufacturer?

https://papillonsystems.com

Where can I find customer support contacts?

[email protected], +91-40-23119900

Where can I find field service support?

Certified training center with over 12,000 users trained; field support implied by extensive deployment in multiple countries.

Is there remote technical support available?

Remote access to dactyloscopic databases over landline or wireless communication channels; real-time identity checks remotely.

Are there regional service centers?

Supplies operations in Russia, India, Bangladesh, Albania, Serbia, Kazakhstan, Azerbaijan, Turkmenistan, Tajikistan, Uzbekistan, and other countries.

In which languages is support provided?

English, Russian, and other languages supported via international customer base.

Are there on-site service technicians?

Available in operational countries; presence in Russian and Indian forensic and police sectors implies on-site services.

When was the equipment manufacturer established?

Founded in 1991

In which country is the company headquartered?

Russia

What is the company's manufacturing history?

Started as a biometric and forensic systems developer; creator of the world's largest state fingerprint record system; evolved through decades to design, produce, install, and support biometric and forensic equipment.

Are there manufacturing facilities in multiple countries?

Manufacturing and operational presence implied in Russia and India; wide deployment in 43 countries.

Which regulatory bodies approve the equipment?

Equipment used and approved by law enforcement agencies in multiple countries including Russia and India.

In which jurisdictions is the equipment certified?

Russia, India, Bangladesh, Albania, Serbia, Kazakhstan, Azerbaijan, Turkmenistan, Tajikistan, Uzbekistan.

Does the company participate in gaming trade shows?

Participated in “DIGITAL POLICE-2025” scientific and practical conference.

What is the market reputation and track record?

Recognized as a key supplier of biometric and ballistic identification systems to law enforcement; known for high reliability in forensic applications.

What feedback do customers provide about the equipment?

Users report highly effective and reliable biometric identification solutions with no "blank spaces" ensuring full operability.

What advantages do operators highlight?

High accuracy and speed of identification; ruggedized designs for harsh environments; compact and multifunctional biometric terminals; real-time identity verification.

How do customers rate build quality?

High durability including impact-resistant ergonomic devices suitable for field use.

Are operators satisfied with after-sales support?

Positive feedback indicated by long-term operational presence and extensive training programs.

How user-friendly is the equipment according to customers?

Ergonomically designed devices simplifying fingerprint and palmprint acquisition; newer mobile biometric terminals designed like smartphones for ease of use.

Are there published case studies of successful deployments?

Identification of suspects and resolution of cold cases using equipment; deployment across law enforcement agencies with proven results.

Do servers meet specific licensing requirements?

Complies with biometric identification regulations applicable in multiple jurisdictions.

What cooling and power requirements are needed?

Devices include cooling systems where required.

What network connectivity options are supported?

IP communication channels, wireless and landline data transmission capability.

What connectivity options are available (WiFi, Ethernet)?

USB, IP networks, wireless communication.

Do terminals include built-in printers?

Some terminals equipped with receipt and document printers.

Do machines include player tracking systems?

Biometric systems integrated with player tracking capabilities (face, fingerprint, palm).

Are specialized gaming cameras available?

Video analysis and surveillance cameras with biometric recognition.

What receipt printing options are included?

Receipt printing embedded in biometric terminals; paper types not specified.

Are there integrated card readers?

Fingerprint and palmprint scanners, facial recognition cameras.

Is real-time transaction reporting available?

Real-time identity verification with immediate feedback.

What ID scanning equipment is manufactured?

ID document readers supporting passports and other official documents.

Are biometric verification devices available?

Fingerprint, palmprint, facial recognition, iris recognition devices.

What document verification capabilities exist?

Automatic verification of identity documents integrated in terminals.

Is facial recognition technology included?

POLYFACE facial recognition system incorporated in product line.

Are there fingerprint scanning solutions?

DS-45, DS-30N live-scan fingerprint/palmprint scanners as core equipment.

What passport/ID readers are offered?

Support for passport and other ID document reading with automated checks.

Are there mobile verification devices?

DPP series mobile biometric terminals designed for field use.

What database integration capabilities exist?

Integrated with PAPILLON AFIS and other AFIS databases for fingerprint and identity data.

Is real-time identity verification supported?

Instant identity checks with fast response times.

What anti-tampering devices are available?

Ruggedized equipment designed to prevent unauthorized access and damage.

Are surveillance integration capabilities included?

Integrated video analysis and facial recognition for surveillance.

What motion detection systems are offered?

Supported by video analysis software for detection of gestures and motion.

Is biometric access control available?

Fingerprint, palmprint, face, eye biometric access control systems for secure entry.

What player tracking system hardware is available?

Biometric fingerprint, palmprint, facial recognition scanners.

Is real-time gaming data collection supported?

Instantaneous data collection across identification terminals linked to central systems.

Is player behavior analysis hardware included?

Supported through biometric and surveillance system data integration.

Are environmentally ruggedized options available?

Biometric terminals designed for harsh, high-traffic environments with ruggedized construction.

Is modular design and expandability included?

Modular and scalable architecture enabling distributed systems construction.

What communication protocols are supported?

IP communication, wireless, landline, USB interface.

Is cloud connectivity available?

Testing of cloud solutions for AFIS biometric data underway.

Are there remote monitoring capabilities?

Remote biometric data transmission and identity verification supported.

Is equipment suitable for mobile deployments?

Mobile biometric terminals designed for field use with compact, lightweight form factors.

What regulatory compliance certifications exist?

Compliant with biometric regulatory requirements in served jurisdictions.

Are installation and setup services provided?

Full product cycle includes production, installation, training, and support.

What training programs are available for operators?

Certified training center with over 12,000 users trained worldwide.

Is technical documentation comprehensive?

Comprehensive technical documentation supporting product lifecycle.