Brief description of the company
Global leader in advanced biometric, facial recognition, and identity management hardware and AI solutions for secure player authentication and casino access control with 20+ years industry experience
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What equipment does the company manufacture?
Identity verification equipment manufacturers - biometric scanners, facial recognition terminals, document readers; access control hardware manufacturers - turnstiles, proximity readers, biometric door controllers; player tracking hardware manufacturers - RFID systems; account management kiosk manufacturers - self-service terminals with biometric authentication
What is the official website of the equipment manufacturer?
https://www.paravision.ai
Where can I find customer support contacts?
[email protected], online form available on website
What is the technical support phone number?
+1-415-520-7644
What is the email for technical issues?
Is there remote technical support available?
Remote diagnostics and troubleshooting platform available for biometric devices
Are there regional service centers?
San Francisco, California (USA)
What are the support response times?
Standard business hour response; escalated response for mission-critical installations
In which languages is support provided?
English
When was the equipment manufacturer established?
Founded in 2013, headquartered in San Francisco, CA
Who are the founders and current owners?
Founders include Doug Aley; current executive leadership with AI expertise
In which country is the company headquartered?
United States
What is the company's manufacturing history?
Originated as an AI software venture, expanded to hardware manufacturing for casino, identity, and security sectors
Are there manufacturing facilities in multiple countries?
Operations and projects in North America, Europe, and Asia
Which regulatory bodies approve the equipment?
US CBP, TSVC, UK Home Office (for biometric and identity management deployments)
In which jurisdictions is the equipment certified?
United States
Has the equipment passed third-party testing?
Independent laboratory validation for algorithm accuracy
Are there partnerships with major casino operators?
Collaborations with major US and international casino groups for player authentication and security
Does the company participate in gaming trade shows?
Regular exhibitor at G2E Global Gaming Expo, Money20/20, and identity management conferences
What industry awards has the manufacturer received?
"Top Performer" - NIST FRVT biometric benchmarks; recognition in AI industry publications
What is the market reputation and track record?
Strong reputation for high biometric matching accuracy and AI reliability in gaming, security, and financial sectors
What feedback do customers provide about the equipment?
Reported positive deployment in casino access control and identity verification with high accuracy rates
Where can I find independent equipment reviews?
Favorable reviews for facial recognition speed, reliability, and anti-spoofing capabilities in biometric validation
What advantages do operators highlight?
Advanced AI-driven identity verification reducing fraud risk and improving touchless player experience
Are operators satisfied with after-sales support?
Good customer satisfaction on technical support for hardware installation and AI tuning
How user-friendly is the equipment according to customers?
User-friendly interfaces with intuitive touch screens and guided enrollment flows
How do they evaluate return on investment?
Return on investment frequently highlighted due to reduced fraud and improved efficiency in casino operations
Are there published case studies of successful deployments?
Successful deployments documented in US gaming venues for biometric player entry
Is specialized remote gambling equipment offered?
Biometric authentication terminals for remote gaming environments
What redundancy and failover capabilities exist?
Multiple device failover options available for high-security access control
What cooling and power requirements are needed?
Low power consumption, designed for energy-efficient continuous operation
Are there dedicated gaming server configurations?
Customizable identity management systems for casino applications
What uptime guarantees are provided?
99.9% operational uptime provided for biometric devices
Are self-service betting kiosks available?
Biometric-equipped self-service kiosks for account management and player authentication
What screen sizes and types are offered?
Touch screen displays ranging from 7" to 15"
Do terminals support multiple languages?
Software supports multilingual UI configurations
Are touch screen interfaces included?
Capacitive touch screen technology on biometric terminals
Are there ADA compliance features?
Accessibility features available on kiosk terminals
What display technologies are used?
Bright, high-contrast LCD and touch displays
Do machines include player tracking systems?
Integrated RFID and biometric player tracking for access and loyalty
Are specialized gaming cameras available?
High-resolution facial recognition camera modules for gaming security deployments
Are there integrated card readers?
RFID and proximity card readers integrated with biometric devices
Is real-time transaction reporting available?
Real-time biometric transaction and authentication audit reporting
What ID scanning equipment is manufactured?
Document scanners and ID readers able to verify government-issued credentials
Are biometric verification devices available?
Facial recognition terminals, fingerprint scanners, palm vein readers
What document verification capabilities exist?
Government-issued ID, passport, and document verification technology
Is facial recognition technology included?
Proprietary advanced facial recognition hardware and AI for casino security
Are there fingerprint scanning solutions?
Multimodal biometric terminals include fingerprint scanning capabilities
What passport/ID readers are offered?
Document readers supporting machine-readable passport verification and additional global standards
Is age verification functionality built-in?
Integrated real-time age verification against scanned identity
Are there mobile verification devices?
Mobile-capable biometric scanners for identity authentication in mobile environments
What database integration capabilities exist?
Secure API connectivity for backend casino databases and player management systems
Is real-time identity verification supported?
Real-time identity verification with sub-second matching speeds
What anti-tampering devices are available?
Enhanced anti-spoofing and tampering protection built into biometric terminals
Are surveillance integration capabilities included?
Facial recognition integration with casino surveillance and monitoring systems
What motion detection systems are offered?
Embedded motion sensors for activation and idle-state preservation in biometric hardware
Is RFID tracking technology available?
RFID modules for player tracking and access control
What alarm and notification systems exist?
Alert triggers for mismatched biometrics or access denial events
Is biometric access control available?
Face, fingerprint, and palm vein biometric access control hardware
What encryption and security protocols are supported?
AES-256 encryption, secure authentication, and data transmission standards
Is audit trail functionality included?
Full audit trail functionality for access, authentication, and transactions
Are there mobile payment integration devices?
API support for mobile payment and wallet integration in kiosks
What player tracking system hardware is available?
RFID, biometric tracking modules, facial recognition cameras
Are game event monitoring devices manufactured?
Biometric-based game event timestamping via player verification
Is real-time gaming data collection supported?
Real-time biometric and transaction data collection via API
What compliance monitoring equipment exists?
Identity verification audit hardware for regulatory compliance in gaming venues
Is responsible gaming monitoring hardware available?
Identity verification modules support responsible gaming program integration
Are there session time tracking devices?
Biometric session tracking for duration monitoring
Is player behavior analysis hardware included?
AI-powered player behavior identification through facial recognition analytics
Are player loyalty cards manufactured?
RFID-enabled player loyalty cards manufacture supported
What RFID reader systems are offered?
Multi-frequency RFID reader systems with secure authentication capability
Is contactless payment card support included?
Compatible RFID/NFC modules for contactless payments in biometric kiosks
Are there access control card systems?
Proximity and RFID access cards supported for casino and staff entry systems
Is inventory tracking RFID hardware available?
RFID tracking modules integratable with casino inventory platforms
Are there employee identification card systems?
Employee and staff biometric or RFID credential platforms
What range of RFID frequencies are supported?
Supports high-frequency (HF) and low-frequency (LF) RFID card standards
Is real-time location tracking available?
Real-time access trace and player movement via surveillance and RFID integration
What are the power consumption requirements?
Low power consumption; designed for continuous operation in casino settings
What communication protocols are supported?
TCP/IP, HTTPS, REST API, LDAP, WiFi, Bluetooth
Is cloud connectivity available?
Secure cloud connectivity for real-time AI biometric processing
Are there remote monitoring capabilities?
Web-based remote monitoring and device health dashboards for biometric hardware
What diagnostic and maintenance features exist?
Advanced diagnostics for device health and maintenance alerts
Is equipment suitable for mobile deployments?
Mobile biometric terminals and handheld authentication devices available
Are there indoor/outdoor variants available?
Indoor industrial-grade biometric terminals; weatherproof models available on request
Are installation and setup services provided?
Professional installation and setup for casino deployments
What training programs are available for operators?
Operator and staff training available for biometric solutions
Is technical documentation comprehensive?
Comprehensive documentation including hardware, API, and integration guides
Are spare parts readily available?
Spare parts, replacement modules, and consumables available from headquarters
What warranty terms are offered?
Standard hardware warranty with extended support options for biometric and RFID products
What maintenance contracts are available?
Customized maintenance contracts and service plans for casino installations
Is 24/7 monitoring and support included?
24/7 proactive infrastructure monitoring available for enterprise installations