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Brief description of the company

Leading developer of technology-driven casino payment, cash management, and automation solutions focused on regulated payments, gaming, and financial services markets since 2016 with global deployment and strong casino operator partnerships

What equipment does the company manufacture?

Account management kiosk manufacturers - casino ATM kiosks, self-service terminals, cash-in/cash-out machines, redemption kiosks; Cash handling equipment manufacturers - cash recyclers, cash dispensers, bill validators; Player rewards terminal manufacturers - loyalty program kiosks (Mira® player card dispensers); Networking infrastructure manufacturers - integrated payment and processing platforms; Compliance monitoring equipment - AML and regulatory compliance software; Casino automation systems - cage automation and cash flow optimization devices

What is the official website of the equipment manufacturer?

https://passporttechnology.com

Where can I find customer support contacts?

Phone 1-844-572-7776 for service and support; email contacts typically available through official site support channels

What is the technical support phone number?

1-844-572-7776 available for technical support on software and hardware solutions

Where can I find field service support?

Certified technicians and support available nationwide in the US and in multiple international jurisdictions including Canada and Europe

Is there remote technical support available?

Cloud-based system management enabling real-time monitoring, analytics, and remote diagnostics for deployed equipment

Are there regional service centers?

Facilities and support operations located primarily in Las Vegas, Nevada, Glendale California, and expanding international presence

In which languages is support provided?

English primarily, with multilingual capabilities supported through regional partners

Are there on-site service technicians?

Available for major casino installations and ongoing maintenance in North America and select international markets

What are the support operating hours?

Typical business hours with escalation capabilities for urgent issues; 24/7 support details not publicly specified

When was the equipment manufacturer established?

Founded in 2016

In which country is the company headquartered?

United States

What is the company's manufacturing history?

Originated from merger of Passport Technology Inc. and Automated Systems America Inc. in 2021, combining expertise in gaming payment solutions and casino cash access hardware

Are there manufacturing facilities in multiple countries?

Manufacturing and service facilities in United States and Canada with customer deployments in US, Europe, and Baltic states

What certifications does the manufacturer hold?

PCI-DSS Level 1 certification for payment device security; P2PE encryption certification for secure payment processing

Which regulatory bodies approve the equipment?

Gaming regulators across major US states and international jurisdictions with privileged gaming licenses and regulatory compliance programs

In which jurisdictions is the equipment certified?

Approved for use in Nevada, California, Canada, UK, Baltic countries including Estonia, and other regulated gaming markets

Which gaming standards are complied with?

Compliance with PCI-DSS, anti-money laundering (AML) standards, and relevant gaming regulatory standards across jurisdictions

Are there partnerships with major casino operators?

Long-term partnerships with leading operators including Olympic Entertainment Group, Commerce Casino, Cash Casino Calgary, Cash Casino Red Deer, and others

Does the company participate in gaming trade shows?

Active exhibitor at G2E (Global Gaming Expo) showcasing payment and automation innovations

What industry awards has the manufacturer received?

Recognized as award-winning provider for casino cash access solutions and innovation in secured payments technology

What is the market reputation and track record?

Over $50 billion in securely processed casino funds worldwide; recognized for robust, secure, and user-friendly casino cash access and payment technology

What feedback do customers provide about the equipment?

Positive feedback on product reliability, ease of use, operational efficiency improvements, and compliance enhancements

What advantages do operators highlight?

Streamlined cash access and cash management, enhanced security and compliance features, scalable modular solutions, real-time reporting and analytics

How do customers rate build quality?

Robust build quality designed for high-traffic casino floor use with advanced fraud prevention hardware

Are operators satisfied with after-sales support?

High customer satisfaction due to responsive support and comprehensive service offerings

How user-friendly is the equipment according to customers?

Custom-developed user interfaces designed for intuitive player and operator experiences across kiosks and terminals

How do they evaluate return on investment?

Proven ROI through increased cash flow efficiencies, operational labor reductions, and improved guest throughput measures

Do customers recommend this manufacturer?

Strongly recommended by customers for integration flexibility and regulatory compliance focus

Are there published case studies of successful deployments?

Olympic Entertainment Group Baltic region quasi-cash launch; Commerce Casino cage automation rollout; Cash Casino Calgary and Red Deer cash access deployment

What server specifications are available for gaming operations?

Cloud-based DataStream™ transaction processing platform supporting ATM, POS, ACH, and retail transactions with secure bank-sponsored processing

Do servers meet specific licensing requirements?

Privileged gaming licenses to operate in multiple regulated jurisdictions with ongoing compliance monitoring tools

What redundancy and failover capabilities exist?

Cloud infrastructure and on-premises hardware with failover to ensure system uptime and transaction continuity

What network connectivity options are supported?

Ethernet, WiFi, and secure proprietary protocols for data streaming and device communication

Are there dedicated gaming server configurations?

Customizable software configurations to integrate with casino loyalty, cage, and regulatory systems

What uptime guarantees are provided?

High system availability with hardware and cloud redundancy designed for critical casino operations

Are self-service betting kiosks available?

POSpod® self-service kiosks in freestanding, countertop, and mobile configurations suited for high-traffic casino environments

Do terminals support multiple languages?

Interfaces support multi-language customization based on operator needs

Are touch screen interfaces included?

Advanced touch screen technology with custom-developed UI for player kiosks and operator terminals

What payment methods do terminals accept?

Support for cash, credit/debit card cash advance, NFC payments, ACH, TITO ticket-in/ticket-out, and check cashing

Is ticket-in/ticket-out functionality supported?

Full TITO support integrated into kiosks and cash machines

What connectivity options are available (WiFi, Ethernet)?

Ethernet, WiFi, cellular options available for kiosk and terminal connectivity

Do terminals include built-in printers?

Ticket printers, voucher printers integrated in kiosks for redemption and transaction slips

What cabinet styles and sizes are offered?

Compact and sleek kiosk designs optimized for casino floor placement and visibility

What display technologies are used?

High-resolution LCD touch displays on kiosks and terminals

What denomination ranges are supported?

Cash validators and dispensers support multiple bill denominations per jurisdiction

What POS terminal models are available for casinos?

POSpod® self-service kiosks for cage and floor operations supporting cash access and loyalty

Are integrated cash management systems offered?

Bank Builder Pro™ cash recycler and LiveCage® cash dispenser streamline cage cash handling and auditing

Is multi-currency support available?

Cash and cashless systems support multiple currencies depending on operator configuration and jurisdiction

Are there cash recycling capabilities?

Bank Builder Pro™ enables cash recycling for operator efficiency and cash flow optimization

What receipt printing options are included?

Thermal ticket printing with customizable receipt formats for transactions and loyalty points

Is barcode/QR code scanning supported?

Barcode scanning integrated for voucher redemption and loyalty card processing

Are there integrated card readers?

NFC readers and magnetic stripe card readers embedded in kiosks for player ID and payment processing

Is real-time transaction reporting available?

Real-time reporting available via cloud platform and operator dashboards

What database integration capabilities exist?

Integration with casino management systems and regulatory databases via open APIs and secure protocols

What anti-tampering devices are available?

Advanced PCI-compliant physical security features and encryption protect against tampering and fraud

Are there counterfeit detection systems?

Advanced fraud protection features certified at PCI-DSS Level 1 standard

What encryption and security protocols are supported?

PCI-DSS Level 1, P2PE encryption, secure cloud transactions adhering to best cybersecurity practices

Is audit trail functionality included?

Comprehensive audit trail and compliance reporting integrated into software and hardware systems

What cash-in/cash-out machines are manufactured?

CashStream® branded cash machines and kiosks with cash in/out, ticket redemption, ATM functions, and credit/debit cash advance support

What bill validator models are offered?

Dual bill validators (MEI), supported note dispensers (Diebold Nixdorf ActivDispense 5-High x 2700 note dispenser)

Are there ticket redemption kiosks?

Self-service redemption kiosks supporting fast ticket redemption with high throughput and ease of use

Are there mobile payment integration devices?

NFC-enabled kiosks support contactless mobile payments and card transactions

Is real-time gaming data collection supported?

Cloud-based real-time transaction processing and data analytics platform (DataStream™)

What compliance monitoring equipment exists?

Guardian Pro® AML compliance software simplifying audits, regulatory reporting, and suspicious activity monitoring

Is responsible gaming monitoring hardware available?

Self-exclusion options and responsible gaming features embedded in payment and kiosk platforms

Are player loyalty cards manufactured?

Mira® player enrollment kiosks support multi-tier loyalty program card dispensing and management

Is contactless payment card support included?

NFC for contactless card and mobile wallet payments integrated into kiosks

What receipt printer models are manufactured?

Thermal printers in kiosks with high-speed print capabilities

Are thermal ticket printers available?

Thermal ticket printers support industry standard paper rolls for fast printing and easy replacement

What ticket validation systems are offered?

Fast and accurate ticket validation with TITO support integrated into kiosks and cash machines

Is voucher printing equipment manufactured?

Voucher printing enabled on self-service kiosks with secure printing technologies

What barcode printing capabilities exist?

Barcode printing and scanning capabilities for vouchers and loyalty cards

Is network printing functionality included?

Network-enabled printing systems integrated in kiosks allowing remote configuration and monitoring

Is modular design and expandability included?

Modular kiosk and hardware platform allowing configuration and addition of components per operator needs

What communication protocols are supported?

TCP/IP, HTTPS, secure cloud API protocols supporting data synchronization and remote management

Is cloud connectivity available?

Cloud-based system architecture with secure data encryption and PCI-compliant transaction processing

Are there remote monitoring capabilities?

Real-time system health, transaction monitoring, and alerting accessible via web-based dashboards

What diagnostic and maintenance features exist?

Built-in diagnostics and automated alerts for preventative maintenance and issue resolution

Is equipment suitable for mobile deployments?

Portable kiosk models with wireless connectivity options available for flexible floor deployment

What regulatory compliance certifications exist?

PCI-DSS Level 1, P2PE, AML compliance certifications, regulatory approvals across US states and international markets

Are installation and setup services provided?

Provided by Passport with trained technicians ensuring compliance and optimal system integration

What training programs are available for operators?

Training programs offered for operators and casino staff covering hardware use, software interfaces, and regulatory compliance

Is technical documentation comprehensive?

Comprehensive documentation including manuals, online resources, and updated technical guides

Are spare parts readily available?

Maintained spare parts inventory with efficient supply chain and regional stocking for rapid replacements

What warranty terms are offered?

Standard manufacturer warranties covering defects and performance consistent with industry norms and extended service contracts available

Is equipment financing available?

Financing and payment plan options available tailored to casino operator needs

Are trade-in programs offered for upgrades?

Programs offered for equipment upgrades and trade-ins to support technology refresh cycles

What maintenance contracts are available?

Flexible maintenance agreements including preventive maintenance, on-call support, and full-service contracts

Is 24/7 monitoring and support included?

Real-time system monitoring with proactive alerts and escalation protocols to support critical casino operations