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Brief description of the company

PatronScan is a Canadian-based company founded in 2005 specializing in advanced ID scanning and identity verification systems primarily for bars, nightclubs, casinos, and other controlled-access venues, with global operations including the United States, Canada, UK, and Australia.

What equipment does the company manufacture?

Identity verification equipment manufacturers - ID scanners, document readers, facial recognition systems, and self-service ID verification kiosks.

What is the official website of the equipment manufacturer?

https://www.patronscan.com.

Where can I find customer support contacts?

+44 170 254 9100 (UK), +6 128 556 6555 (Sales), customer service email available via website contact forms.

What is the technical support phone number?

24/7 support available, phone number +44 170 254 9100.

Is there a 24/7 support hotline?

Yes, 24/7 customer and technical support hotline available.

What is the email for technical issues?

Support email accessible via official website contact channels for reporting technical issues.

Are there separate contacts for different equipment types?

Separate contacts for sales and customer service, sales: +6 128 556 6555, customer support: +44 170 254 9100.

Where can I find field service support?

Field service and installation support offered primarily for ID scanning and access control hardware in regions including Canada, USA, Australia, and UK.

Is there remote technical support available?

Remote support services provided, including installer downloads and online assistance tools through their website.

Are there regional service centers?

Main operations in Calgary, Alberta, Canada with offices in United States, UK, and Australia providing regional coverage.

Can I contact through online chat or messengers?

Live chat support is available on the official website for customer inquiries and support.

What are the support response times?

Response times are prioritized with 24/7 hotline access; specific guaranteed SLAs are not publicly detailed.

In which languages is support provided?

English primary; support likely available in English across Canada, US, UK, and Australia.

Are there on-site service technicians?

On-site technical and installation technicians available in core markets including Canada, US, UK, and Australia.

What are the support operating hours?

24/7 support coverage for technical and customer service.

Is there emergency repair service available?

Emergency support services are provided with rapid response capability through the 24/7 hotline.

When was the equipment manufacturer established?

Founded in 2005 in Calgary, Alberta, Canada.

Who are the founders and current owners?

Founded by two software developers; currently privately held.

In which country is the company headquartered?

Canada.

What is the company's manufacturing history?

Started as a software-focused company creating ID verification solutions, later integrating hardware including custom-designed ID scanners with tight electronics and optical integration alongside software.

Are there manufacturing facilities in multiple countries?

Yes, facilities and offices in Canada, United States, United Kingdom, and Australia.

Which regulatory bodies approve the equipment?

Compliant with Canadian privacy authorities including Office of the Information and Privacy Commissioner of Canada, Alberta, and British Columbia. Compliance with the California Assembly Bill 2769 on ID scanning privacy.

In which jurisdictions is the equipment certified?

Certified and compliant for use in Canada, United States (including California), UK, and Australia.

Are there partnerships with major casino operators?

Provides specialized ID scanning solutions for casinos with integration capabilities to enhance security and regulatory compliance.

What is the market reputation and track record?

Known for highly accurate fake ID detection using AI and machine learning, recognized as a trusted ID authentication provider with over 250 million scans and more than 650,000 fake IDs detected.

What feedback do customers provide about the equipment?

Positive feedback on reliability in detecting fake IDs and preventing underage access, praised for improving safety and operational efficiency in venues.

Where can I find independent equipment reviews?

Recognized by industry analysts as a leading fake ID detection solution with advanced data analytics and real-time alerting.

What advantages do operators highlight?

Real-time alerts and flagged network access, high scan throughput, extended battery life on handheld units, and capability to detect sophisticated fake IDs.

How do customers rate build quality?

Hardware is rugged and designed for high-throughput venues with adjustable ergonomic features, robust build quality noted.

Are operators satisfied with after-sales support?

High customer satisfaction due to comprehensive 24/7 support and remote diagnostic capabilities.

How user-friendly is the equipment according to customers?

User-friendly interface with quick scan times and clear validation results including age verification and fraud detection indicators.

Do customers recommend this manufacturer?

Widely recommended in bars, nightclubs, casinos, hospitality, and law enforcement environments for preventing fraud and enhancing safety.

Do servers meet specific licensing requirements?

Complies with multiple jurisdictional privacy and data protection laws, including California AB-2769 and Canadian PIPA and PIPEDA.

What network connectivity options are supported?

Equipment includes Wi-Fi and cellular connectivity options for continuous operation even in areas with limited internet access.

Are touch screen interfaces included?

Adjustable screen angle on hardware, touchscreen capabilities available in certain models.

What connectivity options are available (WiFi, Ethernet)?

Wi-Fi, cellular, USB, and Ethernet supported depending on device.

Is barcode/QR code scanning supported?

Capable of scanning barcodes and 2D codes on various government-issued ID documents.

What ID scanning equipment is manufactured?

Handheld 2.0 and 2.1 portable ID scanners, Guard and Guard+ advanced forensic ID scanners, IVAC self-service ID verification access control kiosks, supports scanning of over 4,500 ID types worldwide including driver’s licenses, passports, and government IDs.

Are biometric verification devices available?

Facial recognition technology integrated for identity verification with biometric data capture for flagged network identification and fraud prevention.

What document verification capabilities exist?

Advanced multi-layered ID authentication combining machine learning, dynamic lighting conditions, and examination of over 6,000 data points per scan.

Is facial recognition technology included?

Uses proprietary facial recognition algorithms for biometric verification and linking faces to flagged database of over 50,000 individuals.

What passport/ID readers are offered?

Reads passports with barcode and MRZ codes included in verification.

Is age verification functionality built-in?

Automatic age calculation and verification from government-issued ID data with near-zero false positives in underage detection.

Are there mobile verification devices?

Handheld portable scanners with cellular and Wi-Fi options, enabling mobile use in different entry points.

What database integration capabilities exist?

Connects to a cloud-based flagged network database shared among clients to prevent entry of banned or flagged patrons.

Is real-time identity verification supported?

Real-time ID analysis and alerting with scan-to-result delays measured in seconds.

Are there counterfeit detection systems?

AI-powered fake ID detection algorithms that analyze fonts, layout, spacing, and security features including barcodes and holograms.

What alarm and notification systems exist?

Real-time SMS and dashboard alerts for flagged or fraudulent IDs.

Is biometric access control available?

IVAC kiosk solutions integrate biometric recognition with access control for secure entry management.

What encryption and security protocols are supported?

Employs encryption standards for data transmission and storage to comply with privacy regulations.

Is audit trail functionality included?

Maintains records of scans, flags, and access attempts with data retention policies compliant with privacy laws.

Are environmentally ruggedized options available?

Hardware designed to be rugged and durable for high-throughput environments.

What communication protocols are supported?

Supports Wi-Fi, cellular, USB, Ethernet for flexible network integration and data communication.

Is cloud connectivity available?

Cloud-based flagged network and real-time data sharing among client systems.

Are there remote monitoring capabilities?

Remote system access and monitoring with dashboard and SMS alert capabilities.

What diagnostic and maintenance features exist?

Diagnostic tools and remote troubleshooting support provided via software and network connectivity.

Is equipment suitable for mobile deployments?

Designed with portable handheld options featuring long battery life and wireless connectivity for mobile deployment.

What regulatory compliance certifications exist?

Compliance with Canadian privacy laws (PIPA, PIPEDA), California AB-2769, and other jurisdictional privacy regulations.

Are installation and setup services provided?

Installation assistance and setup guidance provided by certified technicians and remote support.

What training programs are available for operators?

Customer training programs available including live demos and educational materials for staff and operators.

Is technical documentation comprehensive?

Comprehensive, clear technical documentation and user manuals available online.

Are spare parts readily available?

Spare parts and replacement components managed through established supply chain and manufacturing partnerships.

What warranty terms are offered?

Standard warranty terms available; specifics not published but includes hardware support and software updates.

What maintenance contracts are available?

Maintenance contracts offered for ongoing support, updates, and hardware servicing.

Is 24/7 monitoring and support included?

Available through continuous network monitoring and 24/7 customer support teams.