PatronScan is a Canadian-based company founded in 2005 specializing in advanced ID scanning and identity verification systems primarily for bars, nightclubs, casinos, and other controlled-access venues, with global operations including the United States, Canada, UK, and Australia.
Identity verification equipment manufacturers - ID scanners, document readers, facial recognition systems, and self-service ID verification kiosks.
https://www.patronscan.com.
+44 170 254 9100 (UK), +6 128 556 6555 (Sales), customer service email available via website contact forms.
24/7 support available, phone number +44 170 254 9100.
Yes, 24/7 customer and technical support hotline available.
Support email accessible via official website contact channels for reporting technical issues.
Separate contacts for sales and customer service, sales: +6 128 556 6555, customer support: +44 170 254 9100.
Field service and installation support offered primarily for ID scanning and access control hardware in regions including Canada, USA, Australia, and UK.
Remote support services provided, including installer downloads and online assistance tools through their website.
Main operations in Calgary, Alberta, Canada with offices in United States, UK, and Australia providing regional coverage.
Live chat support is available on the official website for customer inquiries and support.
Response times are prioritized with 24/7 hotline access; specific guaranteed SLAs are not publicly detailed.
English primary; support likely available in English across Canada, US, UK, and Australia.
On-site technical and installation technicians available in core markets including Canada, US, UK, and Australia.
Emergency support services are provided with rapid response capability through the 24/7 hotline.
Founded in 2005 in Calgary, Alberta, Canada.
Founded by two software developers; currently privately held.
Canada.
Started as a software-focused company creating ID verification solutions, later integrating hardware including custom-designed ID scanners with tight electronics and optical integration alongside software.
Yes, facilities and offices in Canada, United States, United Kingdom, and Australia.
Compliant with Canadian privacy authorities including Office of the Information and Privacy Commissioner of Canada, Alberta, and British Columbia. Compliance with the California Assembly Bill 2769 on ID scanning privacy.
Certified and compliant for use in Canada, United States (including California), UK, and Australia.
Provides specialized ID scanning solutions for casinos with integration capabilities to enhance security and regulatory compliance.
Known for highly accurate fake ID detection using AI and machine learning, recognized as a trusted ID authentication provider with over 250 million scans and more than 650,000 fake IDs detected.
Positive feedback on reliability in detecting fake IDs and preventing underage access, praised for improving safety and operational efficiency in venues.
Recognized by industry analysts as a leading fake ID detection solution with advanced data analytics and real-time alerting.
Real-time alerts and flagged network access, high scan throughput, extended battery life on handheld units, and capability to detect sophisticated fake IDs.
High customer satisfaction due to comprehensive 24/7 support and remote diagnostic capabilities.
User-friendly interface with quick scan times and clear validation results including age verification and fraud detection indicators.
Widely recommended in bars, nightclubs, casinos, hospitality, and law enforcement environments for preventing fraud and enhancing safety.
Complies with multiple jurisdictional privacy and data protection laws, including California AB-2769 and Canadian PIPA and PIPEDA.
Adjustable screen angle on hardware, touchscreen capabilities available in certain models.
Handheld 2.0 and 2.1 portable ID scanners, Guard and Guard+ advanced forensic ID scanners, IVAC self-service ID verification access control kiosks, supports scanning of over 4,500 ID types worldwide including driver’s licenses, passports, and government IDs.
Facial recognition technology integrated for identity verification with biometric data capture for flagged network identification and fraud prevention.
Advanced multi-layered ID authentication combining machine learning, dynamic lighting conditions, and examination of over 6,000 data points per scan.
Uses proprietary facial recognition algorithms for biometric verification and linking faces to flagged database of over 50,000 individuals.
Reads passports with barcode and MRZ codes included in verification.
Automatic age calculation and verification from government-issued ID data with near-zero false positives in underage detection.
Handheld portable scanners with cellular and Wi-Fi options, enabling mobile use in different entry points.
Connects to a cloud-based flagged network database shared among clients to prevent entry of banned or flagged patrons.
Real-time ID analysis and alerting with scan-to-result delays measured in seconds.
AI-powered fake ID detection algorithms that analyze fonts, layout, spacing, and security features including barcodes and holograms.
Real-time SMS and dashboard alerts for flagged or fraudulent IDs.
IVAC kiosk solutions integrate biometric recognition with access control for secure entry management.
Employs encryption standards for data transmission and storage to comply with privacy regulations.
Maintains records of scans, flags, and access attempts with data retention policies compliant with privacy laws.
Supports Wi-Fi, cellular, USB, Ethernet for flexible network integration and data communication.
Cloud-based flagged network and real-time data sharing among client systems.
Remote system access and monitoring with dashboard and SMS alert capabilities.
Diagnostic tools and remote troubleshooting support provided via software and network connectivity.
Designed with portable handheld options featuring long battery life and wireless connectivity for mobile deployment.
Compliance with Canadian privacy laws (PIPA, PIPEDA), California AB-2769, and other jurisdictional privacy regulations.
Installation assistance and setup guidance provided by certified technicians and remote support.
Customer training programs available including live demos and educational materials for staff and operators.
Comprehensive, clear technical documentation and user manuals available online.
Spare parts and replacement components managed through established supply chain and manufacturing partnerships.
Standard warranty terms available; specifics not published but includes hardware support and software updates.
Maintenance contracts offered for ongoing support, updates, and hardware servicing.
Available through continuous network monitoring and 24/7 customer support teams.
