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Brief description of the company

Peerless-AV Inc is an industry-leading designer and manufacturer of high-quality audiovisual solutions, including outdoor displays, digital signage, integrated kiosks, dvLED and LCD video wall mounting systems, professional carts and stands, serving professional and consumer markets globally for over 80 years.

What equipment does the company manufacture?

Account management kiosk manufacturers - integrated kiosks; Mobile device integration manufacturers - professional carts and stands; Networking infrastructure manufacturers - video wall mounting systems; Surveillance integration hardware manufacturers - advanced AV mounting solutions; Player rewards terminal manufacturers - integrated kiosks; Display mounting and support hardware manufacturers for casino and sports betting environments.

What is the official website of the equipment manufacturer?

https://www.peerless-av.com

Where can I find customer support contacts?

Contact via phone at 630-375-5100 and online support through official website channels.

What is the technical support phone number?

+1-630-375-5100

Where can I find field service support?

Available through regional support to clients in North America, Europe, and Latin America via distribution partners and direct service teams.

Is there remote technical support available?

Provided through digital support and integration consulting during deployment projects.

Are there regional service centers?

Headquarters in Aurora, Illinois, USA; additional offices in the UK (EMEA) and Mexico (Latin America); supported by a global partner and distributor network.

In which languages is support provided?

English, with support capacity extended globally via local offices and partners.

Are there on-site service technicians?

Available in North America and select international locations through partnerships and direct service arrangements.

What are the support operating hours?

Business hours aligned with regional offices, primarily North American Central Time for headquarters.

When was the equipment manufacturer established?

Founded in 1941

Who are the founders and current owners?

Founded by industry pioneers in AV solutions; currently privately held company with leadership focused on innovation.

In which country is the company headquartered?

United States

What is the company's manufacturing history?

Over 80 years of evolution from AV mounting solutions to comprehensive digital signage and kiosk manufacturing with advanced engineering facilities in Aurora, Illinois.

Are there manufacturing facilities in multiple countries?

Manufacturing and operational facilities in the United States with regional offices and distribution in the UK and Mexico.

What certifications does the manufacturer hold?

ISO certifications related to quality management applied internally (specific certifications not publicly detailed).

Which regulatory bodies approve the equipment?

Compliance with relevant US and international AV and safety standards for electronic equipment.

In which jurisdictions is the equipment certified?

United States, United Kingdom, European Union, Latin America.

Are there quality management certifications (ISO, etc.)?

Adopted ISO 9001 quality management practices (inferred from quality and manufacturing standards).

Has the equipment passed third-party testing?

Equipment testing includes environmental durability labs and anechoic chambers for audio performance at the Aurora headquarters.

Which gaming standards are complied with?

Partnered with integration firms ensuring gaming venue standards; no direct self-certified gaming compliance certifications found.

Are there partnerships with major casino operators?

Partnered with major casino locations such as Agua Caliente Casino, Mohegan Sun, and other sportsbook venues for custom AV mounting solutions.

Does the company participate in gaming trade shows?

Participates in major audiovisual and gaming trade shows including G2E and regional digital signage events.

What industry awards has the manufacturer received?

Recipient of 2024 Industry Trailblazer Award for innovation in AV mounting and integrated signage solutions.

What is the market reputation and track record?

Recognized globally for reliability, robustness, and professional-grade AV mounting products in commercial and gaming environments.

What feedback do customers provide about the equipment?

Positive feedback for precision engineered mounts and bespoke dvLED mounting systems enhancing casino and sportsbook AV experiences.

Where can I find independent equipment reviews?

Favorable reviews highlight seamless video wall mounting, ease of installation, and robust support by integration partners.

What advantages do operators highlight?

Customizable, easy-to-install mounts with micro-adjustment, high durability, and cutting-edge integration for immersive displays.

How do customers rate build quality?

High quality and durable build noted in professional AV projects and casino environment deployments.

Are operators satisfied with after-sales support?

Highly rated for start-to-finish customer support in complex AV integration projects.

How user-friendly is the equipment according to customers?

Mounting solutions and kiosks engineered for easy installation and operation by technical staff.

How do they evaluate return on investment?

Enhanced visual presentation and operational reliability reported to increase venue engagement and reduce downtime.

Do customers recommend this manufacturer?

Strongly recommended for professional AV mounting and kiosk solutions in casinos and sports betting environments.

Are there published case studies of successful deployments?

Blinders Sports Lounge (Charlotte, NC) immersive LED sports lounge; Agua Caliente Casino video wall mounts; Mohegan Sun sportsbook customized dvLED integration.

Do servers meet specific licensing requirements?

Equipment complies with audiovisual installation licensing and safety regulations applicable in gaming jurisdictions.

What cooling and power requirements are needed?

Mounts engineered to allow sufficient airflow and cooling for dvLED and flat panel displays.

Is rack-mount equipment available?

Offers modular rack and wall mounting systems for video wall displays.

What network connectivity options are supported?

Integrated AV mounting systems support cabling management compatible with Ethernet and AV signal infrastructure.

Are there dedicated gaming server configurations?

Custom mounting solutions for sportsbook curved and flat video walls.

What uptime guarantees are provided?

Supports reliable and continuous operation of mounted AV equipment in commercial environments.

Are self-service betting kiosks available?

Integrated kiosk solutions suitable for self-service applications.

What screen sizes and types are offered?

Supports mounting for flat panel displays from 27" up to 110"+, including OLED, QLED, LCD, dvLED panels.

Do terminals support multiple languages?

Supported by integration partner software; hardware is language agnostic.

Are touch screen interfaces included?

Supports mounting solutions compatible with touch screen displays.

What connectivity options are available (WiFi, Ethernet)?

Cable management systems support wired AV and data connections.

What display technologies are used?

Specializes in dvLED, LCD, OLED, and QLED display mounting and integration.

What audio equipment is included?

Provides integration-ready mounting for high-end audio equipment; uses specialized AV carts and stands.

Are surveillance integration capabilities included?

Compatible with integration of surveillance cameras within AV mounting systems for casino environments.

What are the power consumption requirements?

Power requirements vary by mounted display but Peerless-AV mounts are designed to manage heat dissipation efficiently.

Are environmentally ruggedized options available?

Offers outdoor-rated mounts and enclosures for displays used in outdoor signage and casino external applications.

What operating temperature ranges are supported?

Designed to operate in typical commercial indoor and outdoor environments with tested environmental durability.

Is modular design and expandability included?

Modular mounting systems support customized and expandable video wall configurations.

What diagnostic and maintenance features exist?

Mounting solutions provide tool-less micro-adjustment for maintenance ease.

Is equipment suitable for mobile deployments?

Carts and stands designed for flexible deployment and mobile use in event or casino staff environments.

Are there indoor/outdoor variants available?

Offers both indoor and outdoor rated mounting and kiosk solutions.

What regulatory compliance certifications exist?

Complies with UL safety standards and relevant international AV equipment regulations.

Are installation and setup services provided?

Provides installation guidance and field support through partners and direct service teams.

What training programs are available for operators?

Offers training sessions for integrators and end-user operators, especially on large scale AV integration projects.

Is technical documentation comprehensive?

Comprehensive product manuals and integration guides are available for all mounting and kiosk products.

Are spare parts readily available?

Spare parts are available through authorized distributors and direct company support.

What warranty terms are offered?

Standard manufacturer warranty typically includes limited coverage for parts and labor; specifics depend on product line.

Is equipment financing available?

Equipment financing options may be available through authorized distributors.

What maintenance contracts are available?

Available through select distribution partners and service agreements.