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Brief description of the company

Peerless-AV Inc. is a leading designer and manufacturer of high-quality audiovisual solutions with over 80 years of innovation, specializing in outdoor displays, dvLED and LCD video wall systems, integrated kiosks, professional carts and stands for diverse industries including gaming and hospitality.

What equipment does the company manufacture?

Equipment manufacturing includes account management kiosk manufacturers with complete integrated kiosks; display mounting solutions such as wall mounts and carts for gaming and audiovisual equipment; outdoor displays and TVs; video wall mounting systems; and AV accessories. Their products support setups in casinos but do not specifically manufacture core gambling devices like player tracking hardware, biometric scanners, or cash handling equipment.

What is the official website of the equipment manufacturer?

https://www.peerless-av.com.

Where can I find customer support contacts?

Peerless-AV customer support and sales can be contacted via phone at 630-375-5100 with options for email support through the official website; no specific customer support email publicly listed.

What is the technical support phone number?

+1 630-375-5100 is available for product technical support inquiries, though direct technical support phone hours are not explicitly stated.

Are there regional service centers?

Peerless-AV headquarters and primary manufacturing facility is located in Aurora, Illinois, United States, with dedicated offices in the UK for EMEA and Mexico for Latin America to support global distribution and service.

When was the equipment manufacturer established?

Founded in 1941, with over 80 years of operation in audiovisual product development and manufacturing.

Who are the founders and current owners?

Founded and currently privately held; detailed founder names and ownership structure are not publicly specified.

In which country is the company headquartered?

United States.

What is the company's manufacturing history?

Peerless-AV evolved from providing mounting products and accessories for displays and projectors into a comprehensive AV solutions manufacturer, developing integrated kiosks, video wall systems, and outdoor displays with advanced mounting technologies; manufacturing is centralized in Aurora, IL with emphasis on quality and innovation.

Are there manufacturing facilities in multiple countries?

Headquarters and manufacturing in Aurora, IL, USA; additional offices support EMEA (UK) and Latin America (Mexico) markets.

What certifications does the manufacturer hold?

Holds ISO 9001 quality management certification, ISO 14001:2015 environmental management certification, UL safety testing, RoHS compliance, OSHPD special seismic certification for select AV mounting products, and HDMI Compliance Certification for their cables.

Which regulatory bodies approve the equipment?

Certified by UL (Underwriters Laboratories), HDMI Licensing LLC, and complies with Federal Communications Commission (FCC) requirements; OSHPD seismic safety certification for certain mounting structures.

In which jurisdictions is the equipment certified?

United States (including California OSHPD compliance), certifications effective internationally such as RoHS compliance for the EU market.

Are there quality management certifications (ISO, etc.)?

ISO 9001 and ISO 14001:2015 certifications are active, ensuring quality management and environmental standards adherence.

Has the equipment passed third-party testing?

Products certified by Underwriters Laboratories (UL) and HDMI Licensing LLC for compliance and safety testing.

Are there partnerships with major casino operators?

Peerless-AV has supplied LED video wall mounts for Agua Caliente Casino in Rancho Mirage, California, showcasing their products’ use in casino and gaming venues.

What industry awards has the manufacturer received?

Peerless-AV is recognized as an award-winning AV product manufacturer, with awards related to its outdoor displays and kiosks; specific award names not detailed.

What is the market reputation and track record?

Peerless-AV is well-regarded for dependable, high-quality AV mounts, displays, and kiosks with a global customer base spanning professional and consumer markets; regarded as an innovative leader in digital signage and AV mounting solutions for over eight decades.

What feedback do customers provide about the equipment?

Reported positive feedback in installations such as in Agua Caliente Casino with strong approval for video wall mount solutions supporting immersive gaming and sports environments.

What advantages do operators highlight?

Operators highlight Peerless-AV’s modular and scalable mounting system design, ease of installation, high durability, and comprehensive project support during deployment phases.

How do customers rate build quality?

Peerless-AV products are noted for robust build quality, compliant with rigorous UL testing and environmental standards ensuring durability in demanding indoor/outdoor conditions.

How user-friendly is the equipment according to customers?

Peerless-AV designs focus on user-friendly installation and maintenance, such as x, y, z-axis adjustable mounts to overcome installation challenges and streamline setup for varied environments.

Are there published case studies of successful deployments?

Agua Caliente Casino video wall mount installation is a documented project demonstrating Peerless-AV’s capability to deliver tailored, complex AV integration for gaming spaces.

Is rack-mount equipment available?

Peerless-AV offers rack accessories and professional AV carts suitable for mounting various display sizes and equipment, supporting organized AV infrastructure.

Are self-service betting kiosks available?

Peerless-AV manufactures integrated self-service kiosk enclosures suitable for hospitality and gaming environments.

What screen sizes and types are offered?

Supports mounting solutions and AV products for flat panels and LED displays ranging from approximately 32" to over 110" across product lines including video walls.

What display technologies are used?

Offers mounting solutions for dvLED and LCD video wall systems and outdoor TVs, supporting leading display technology types for digital signage and gaming.

What audio equipment is included?

Provides integrated AV mounting and carts designed to work with professional audio-visual systems in venues, but does not manufacture audio equipment directly.

Are environmentally ruggedized options available?

Peerless-AV offers ruggedized outdoor display mounts and products certified to withstand environmental conditions meeting various IP (Ingress Protection) ratings and RoHS environmental standards.

Is modular design and expandability included?

Peerless-AV products such as the SEAMLESS dvLED mounting system feature modular, scalable designs that enable customization and easy expansion to complex video wall configurations.

Is equipment suitable for mobile deployments?

Peerless-AV manufactures portable carts and stands that support mobility of audiovisual equipment for gaming and commercial environments.

Are there indoor/outdoor variants available?

Offers both indoor and outdoor AV mounting solutions, digital signage, and kiosks with weather-resistant designs suitable for external environments.

What regulatory compliance certifications exist?

ISO 9001, ISO 14001:2015, RoHS, UL Listing, FCC compliance, OSHPD seismic certification on select products, and HDMI Licensing certification.

Is technical documentation comprehensive?

Provides comprehensive technical documentation, installation guides, and training support for all mounting and kiosk products.