Pelco is a global leader in video security and surveillance solutions, specializing in robust, intelligent video surveillance systems designed for casinos and gaming environments to safeguard guests, employees, and assets while ensuring compliance with gaming regulations and operational integrity through advanced video analytics and integration capabilities.
Surveillance integration hardware manufacturers - high-definition IP video cameras including 360-degree panoramic cameras, PTZ cameras, multi-sensor cameras, advanced AI analytics-enabled cameras, infrared illumination cameras, video encoders, and video management systems designed specifically for casino surveillance and security operations.
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Technical support phone numbers are provided globally through Motorola Solutions (Pelco’s parent company), with 24/7 availability for critical issues (specific phone numbers vary by region and are provided during customer onboarding).
24/7 support hotline available for critical security and surveillance equipment issues worldwide via Motorola Solutions support network.
[email protected] (inferred as a standard format but not explicitly stated; primary support engagement through website portals and live support).
Dedicated contacts for video surveillance cameras, video management software, and AI analytics solutions through Pelco's customer service and technical support divisions.
Available field service support in major casino jurisdictions including Nevada, California, and other global markets, with certified technicians offering onsite assessments, installations, and troubleshooting.
Remote technical support is available leveraging video management software platforms such as Pelco VideoXpert for real-time diagnostics and troubleshooting.
Pelco maintains regional service centers globally including key locations in the United States (California, Nevada), Europe, and Asia supporting casino surveillance deployments.
Online chat and messenger support available via Pelco's customer portal on the official website for live query resolution.
Guaranteed response times depend on service level agreements but generally include immediate response for critical incidents and next-business-day response for standard issues.
Support provided in multiple languages including English, Spanish, French, and Mandarin per global market demands.
On-site technician availability for installation, maintenance, and emergency repairs across major casino markets globally.
Emergency repair services with rapid response times are part of Pelco's service offerings, especially in key casino jurisdictions.
Founded in 1957 by E.L. Heinrich in Hawthorne, California.
Founded by E.L. Heinrich; currently owned by Motorola Solutions, a global technology leader which acquired Pelco in August 2020.
United States.
Initially focused on pan-tilt television camera controls, Pelco expanded into security and surveillance products, growing internationally and evolving into a robust video security manufacturer supporting casino and other vertical markets for decades.
Manufacturing and service facilities located in North America, Europe, and Asia to support global distribution and deployment.
NDAA Section 889 compliant, ONVIF Profile S, G, T, and M conformant, FIPS 140-2, RMF, and TLS 1.2 compliant.
Compliance with United States regulatory frameworks including NDAA and certifications required for casino surveillance security systems.
Certified for use in Nevada, California, and multiple other US and international casino jurisdictions.
Includes adherence to global security standards and manufacturing quality processes consistent with Motorola Solutions' certification frameworks.
Products undergo third-party verification for NDAA compliance and interoperability with major video management systems including Genetec and Milestone.
Compliance with casino regulatory standards for 24/7 surveillance recording, data integrity, and forensic video evidence management.
Trusted by major casinos including Black Oak Casino and Resort, Chukchansi Gold Casino, and others worldwide for video surveillance solutions.
Regular participation in global gaming trade shows such as G2E to showcase surveillance and security innovations.
Recognized for innovation in video surveillance technology in gambling sector (specific awards not publicly detailed).
Strong market reputation for durable, high-quality video surveillance solutions with extensive global installations in casinos and gaming venues.
Positive feedback highlights image quality, reliability in challenging lighting, and integration flexibility with existing casino systems.
Favorable independent evaluations point to Pelco’s advanced panoramic and AI analytics camera performance in casino environments.
Operators emphasize Pelco's comprehensive coverage, real-time analytics for fraud prevention, and seamless integration with legacy and new systems.
No verified reliability complaints publicly documented.
High satisfaction reported for after-sales support including training, technical assistance, and customization.
User interfaces noted for ease of use and intuitive controls, allowing rapid training and operational deployment.
Casinos report positive ROI through fraud reduction, operational efficiency, and legacy system integration savings.
Widely recommended by casino security professionals for robust surveillance and regulatory compliance.
Documented successful deployments at Black Oak Casino and Resort, Chukchansi Gold Casino, and Hard Rock Las Vegas demonstrating enhanced security and operational control.
Supports networked video servers compatible with major VMS platforms, optimized for high-throughput forensic video storage and redundancy.
Meets compliance with licensing regulations for casino video surveillance including 24/7 recording and data security mandates.
Offers system redundancy, backup recording, and failover capabilities to ensure uninterrupted 24/7/365 surveillance coverage.
Designed for efficient power consumption with thermal management suitable for casino environments.
Rack-mount options available for video encoders and management servers used in casino surveillance rooms.
Custom camera colors and finishes available to match casino decor and minimize visual disruption.
High uptime guaranteed through system design emphasizing redundancy and robust hardware.
Multi-language user interfaces and support services to accommodate global casino operator needs.
High-definition 4K camera optics, wide dynamic range (WDR), infrared illumination for low-light environments.
Panoramic, multi-sensor, PTZ cameras with ultra-high resolution and AI-based analytics optimized for casino tables and gaming floor coverage.
Supports multiple camera angle viewing via panoramic and multi-sensor cameras enabling comprehensive gaming floor coverage in a single device.
AI-powered facial recognition integrated into surveillance systems for enhanced security and regulatory compliance in casino environments.
Integration capabilities with third-party video management systems and casino security databases for centralized data management and investigation support.
Full integration with existing casino surveillance infrastructures, third-party system compatibility (e.g., Milestone, Genetec), and open platform video management systems.
Includes AI-driven motion detection and object classification to reduce false alarms and enhance situational awareness on gaming floors.
Advanced AI analytics enable automatic event notifications and alerts integrated with video management platforms for rapid incident response.
Supports TLS 1.2 encryption, FIPS 140-2 compliance, and meets federal cybersecurity frameworks (RMF).
Comprehensive audit trails maintained through video management software ensuring compliance with regulatory archival standards.
Provides real-time video data collection and situational awareness via integrated AI analytics for active monitoring and event response in casino environments.
Enables compliance monitoring through continuous 24/7 video recording and forensic evidence collection supporting regulatory audit requirements.
Designed with efficient power consumption in mind, suitable for continuous operation in casino environments.
