Brief description of the company
Manufacturer of biometric time & attendance terminals and access control fingerprint and facial recognition devices with 25+ years industry history in Australia
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What equipment does the company manufacture?
Biometric authentication device manufacturers - fingerprint scanners, facial recognition terminals, access control hardware, integration-ready card reader options
What is the official website of the equipment manufacturer?
https://www.peoplekey.com
Where can I find customer support contacts?
[email protected], +61 2 9960 7200, 1800 015 458, online request form
What is the technical support phone number?
+61 2 9960 7200
Is there a 24/7 support hotline?
1800 015 458
What is the email for technical issues?
Where can I find field service support?
Available for Australian customers via Sydney headquarters; trained support staff for installation and troubleshooting
Is there remote technical support available?
Remote diagnostics and troubleshooting for software and hardware, via cloud-based Nexus platform
Are there regional service centers?
Headquarters and primary support in Bella Vista, NSW, Australia
Can I contact through online chat or messengers?
Online chat/website messenger/drip form for demo and enquiries
What are the support response times?
Response within operating hours, priority assistance for urgent hardware faults
In which languages is support provided?
English
Are there on-site service technicians?
Available for on-site installation/service in Australia
Is there emergency repair service available?
Rapid-response service for critical equipment failures, Australia only
When was the equipment manufacturer established?
Founded in 1999 in Sydney, Australia
Who are the founders and current owners?
Privately held, current directors not publicly listed
In which country is the company headquartered?
Australia
What is the company's manufacturing history?
Began as a Sydney-based biometric terminal manufacturer, expanded into integrated access control and cloud-based solutions
Are there manufacturing facilities in multiple countries?
Designed and manufactured in Australia; international sales presence noted
In which jurisdictions is the equipment certified?
Australia
Does the company participate in gaming trade shows?
Exhibited at Australian business technology and workforce management expos
What is the market reputation and track record?
Strong reputation for reliability among construction, logistics, aged care, and hospitality sectors in Australia
What feedback do customers provide about the equipment?
Positive feedback for reliability, security, and ease of use from Adbri Concrete & Aggregate, other major users
What advantages do operators highlight?
Eliminates buddy punching and wage fraud, fast authentication, easy cloud/software integration
Are operators satisfied with after-sales support?
High marks from Australian enterprise customers for support responsiveness
How user-friendly is the equipment according to customers?
Rated very user-friendly: intuitive interface, rapid biometric processing, minimal training required
How do they evaluate return on investment?
Reported cost savings from reduced time fraud and streamlined payroll integration
Are there published case studies of successful deployments?
Adbri Concrete & Aggregate nationwide deployment case noted
What server specifications are available for gaming operations?
FingerLan software runs on Windows, uses minimal server resources (disk usage <150MB), supports central biometric database
What redundancy and failover capabilities exist?
Works both online and offline for access and attendance; network failover support
What cooling and power requirements are needed?
Minimal, works on standard mains power and low wattage
What uptime guarantees are provided?
Designed for high reliability, performs in all conditions
What screen sizes and types are offered?
V30 Plus with keypad/input, 5110 Camera Edition with compact digital display
Do terminals support multiple languages?
English interface
Are touch screen interfaces included?
Keypad input, some models with touch/fingerprint sensor surface
Do terminals include built-in printers?
Option to connect thermal receipt printer
What cabinet styles and sizes are offered?
Wall-mount indoor/outdoor biometric terminals, compact design, weatherproof shrouds
What display technologies are used?
Digital display, LED indicators, camera module (5110 Camera Edition)
Do machines include player tracking systems?
Biometric access control and time & attendance tracking for user identification
Are specialized gaming cameras available?
5110 Camera Edition integrates facial recognition camera
Are there integrated card readers?
Optional iClass/Mifare or 125Khz internal card reader for multi-factor authentication
Is real-time transaction reporting available?
Real-time attendance and access reporting via FingerLan cloud/Nexus platform
What ID scanning equipment is manufactured?
Can integrate with external document and barcode scanners for ID checks
Are biometric verification devices available?
Fingerprint scanner, facial recognition camera terminal (5110)
What document verification capabilities exist?
Can connect to third-party document reader devices
Is facial recognition technology included?
Camera Edition models integrate facial recognition authentication
Are there fingerprint scanning solutions?
High-speed fingerprint scanner, market leader in speed and accuracy
What passport/ID readers are offered?
Optional external connectivity for passport/ID document reader via RS232
Is age verification functionality built-in?
Not natively mentioned
Are there mobile verification devices?
Portable biometric terminal configurations available for mobile deployment
What database integration capabilities exist?
FingerLan supports central biometric and attendance database, cloud sync with Nexus platform
Is real-time identity verification supported?
Ultra-fast biometric authentication and processing, ideal for access control
What anti-tampering devices are available?
Ruggedized external housing, shrouds, optional motion/lock sensors
Are surveillance integration capabilities included?
Can integrate access control events/logs with surveillance/door security systems
What motion detection systems are offered?
Connectivity for door sensors and electronic locks via external devices
Is RFID tracking technology available?
Optional iClass/Mifare/125kHz RFID internal reader
What alarm and notification systems exist?
Security notification via networked access control system events
Is biometric access control available?
Fingerprint and facial recognition access control terminals
What encryption and security protocols are supported?
Supported on networked devices; cloud integration via Nexus with Microsoft Azure security
Is audit trail functionality included?
Complete audit logs and biometric event tracking via FingerLan and Nexus cloud
What player tracking system hardware is available?
Biometric time & attendance terminals, access control
Is real-time gaming data collection supported?
Real-time workforce data reporting, cloud-based sync possible
What compliance monitoring equipment exists?
Automated compliance checking in attendance tracking and workforce management
Are there session time tracking devices?
Time & attendance system records session times for staff or cardholders
What RFID reader systems are offered?
Internal and external RFID card reader support, compatible with security cards
Are there access control card systems?
Compatible with proximity access control cards via Wiegand, iClass/Mifare
Are there employee identification card systems?
Integration compatible for staff credentialing and time logging
What range of RFID frequencies are supported?
125kHz/13.56MHz iClass/Mifare
What receipt printer models are manufactured?
Supports connectivity for external thermal receipt printers
Are thermal ticket printers available?
Thermal printer integration via RS232, compatible models unlisted
Are there portable printing devices?
Mobile configurations allow portable device deployments, external printer support
Is network printing functionality included?
Networked printing supported via Windows environment integration
What are the power consumption requirements?
Low power (standard mains supply)
What communication protocols are supported?
Ethernet, RS232, Wiegand, TCP/IP
Is cloud connectivity available?
Nexus platform with Microsoft Azure cloud support; real-time data sync and workforce management
Are there remote monitoring capabilities?
Remote event logging and monitoring via cloud integration
What diagnostic and maintenance features exist?
Remote diagnostics available; hardware bench-tested for updates
Is equipment suitable for mobile deployments?
Portable models available; built for mobile timekeeping and verification
Are there indoor/outdoor variants available?
Both indoor and rugged outdoor hardware options available
Are installation and setup services provided?
Installation planning, training, and commissioning offered for FingerLan and biometric terminals
What training programs are available for operators?
Training on enrolment and system usage available post-installation
Is technical documentation comprehensive?
Comprehensive manuals, installation plans, and support guides available
Are spare parts readily available?
Parts and accessories stocked for field and depot service in Australia
What warranty terms are offered?
Covered by standard Australian electronics warranty; specifics not listed
What maintenance contracts are available?
Field and depot service, support agreements available for Australian clients
Is 24/7 monitoring and support included?
24/7 technical hotline for support and remote monitoring through Nexus platform