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    PlayAGS (AGS LLC)

    Brief description of the company

    PlayAGS, Inc. (AGS LLC) is a leading global designer and supplier of electronic gaming machines (EGMs), table game products, and interactive gaming solutions, serving tribal and commercial casinos with Class II and Class III slot products, table games, and real-money iGaming platforms. Founded in 2005 and headquartered in Las Vegas, Nevada, AGS combines innovative gaming hardware with software and services to deliver player-first entertainment experiences worldwide.

    What equipment does the company manufacture?

    Player tracking hardware manufacturers - card readers, RFID systems; Account management kiosk manufacturers - multi-functional self-service kiosks; Cash handling equipment manufacturers - bill validators, coin handling and sorting devices; Player rewards terminal manufacturers - voucher printers; Table gaming hardware manufacturers - card shufflers, progressive jackpot systems, side bet systems; Electronic gaming machines manufacturers - Class II & Class III slot cabinets and conversion kits.

    What is the official website of the equipment manufacturer?

    https://www.playags.com.

    Where can I find customer support contacts?

    Dedicated 24/7 support via phone 877.358.6300; customer support portal accessible on company website; general company phone +1 702-722-6700.

    What is the technical support phone number?

    +1-877-358-6300 (24/7 availability).

    Is there a 24/7 support hotline?

    877-358-6300 (dedicated 24/7 support hotline).

    Where can I find field service support?

    Available in key US markets including Nevada, California, and Mexico with certified technicians; field repairs, assembly, and warehousing facilities support onsite operations.

    Is there remote technical support available?

    Remote technical support provided through dedicated customer portals and support services enabling diagnostic and troubleshooting assistance remotely.

    Are there regional service centers?

    Headquarters and main R&D in Las Vegas, Nevada; manufacturing and assembly in Oklahoma City, Oklahoma; additional R&D and offices in Reno, NV; Scottsdale, AZ; Duluth and Atlanta, GA; Austin, TX; Mexico City, Mexico; Israel; Australia; Isle of Man; Gibraltar.

    In which languages is support provided?

    English primarily, with international offices indicating support for multiple languages adapted to regional markets.

    Are there on-site service technicians?

    Yes, with certified technicians deployed in key manufacturing and market regions including Nevada, California, Oklahoma, and Mexico.

    What are the support operating hours?

    24/7 technical support hotline available; standard office operating hours at regional offices.

    Is there emergency repair service available?

    Emergency repair services supported via 24/7 hotline with rapid response for critical equipment malfunction in key supported geographies.

    When was the equipment manufacturer established?

    Founded in 2005.

    Who are the founders and current owners?

    Founded as AP Gaming Holdco, Inc., rebranded to PlayAGS in 2017; acquired by Apollo Global Management in 2013; public company traded on NYSE (ticker AGS); current CEO David Lopez appointed in 2014.

    In which country is the company headquartered?

    United States.

    What is the company's manufacturing history?

    Manufacturing primarily outsourced under agreements with multiple vendors; assembly and final production occurs at owned facilities in Oklahoma City, Las Vegas, and Mexico City; ownership of cabinet designs allows flexibility in manufacturing partners and competitive supply chain management.

    Are there manufacturing facilities in multiple countries?

    Yes; facilities and offices span United States, Mexico, Isle of Man, Israel, Australia, Gibraltar.

    What certifications does the manufacturer hold?

    Licensed and regulated by multiple gaming authorities, including UK Gambling Commission, Pennsylvania and Michigan Gaming Control Boards, Malta Gaming Authority, New Jersey Division of Gaming Enforcement, West Virginia Lottery, Connecticut Department of Consumer Protection, Romania ONJN, and Gibraltar Ministry of Commerce.

    Which regulatory bodies approve the equipment?

    UK Gambling Commission, Pennsylvania Gaming Control Board, Michigan Gaming Control Board, New Jersey Division of Gaming Enforcement, West Virginia Lottery, Connecticut Department of Consumer Protection, Malta Gaming Authority, Romania ONJN, Gibraltar Government.

    In which jurisdictions is the equipment certified?

    Certified for use in over 280 gaming jurisdictions worldwide including United States (multiple states), UK, Malta, Romania, Gibraltar, West Virginia, Pennsylvania, Michigan, Connecticut, New Jersey, Mexico.

    Has the equipment passed third-party testing?

    Equipment is tested and certified by gaming laboratories such as GLI and complies with NGC regulation exemptions and certifications.

    Which gaming standards are complied with?

    GLI certification, NGC regulatory compliance, certified under multiple state gaming regulations.

    Are there partnerships with major casino operators?

    Partnerships with major Native American tribal casinos and commercial casinos in the US and Mexico; collaborations with NexGen Technology for cashless chip purchasing solutions.

    Does the company participate in gaming trade shows?

    Known participant in Global Gaming Expo (G2E) and industry conferences (inferred from public company marketing and product launches).

    What industry awards has the manufacturer received?

    Winner of Gaming & Technology Award for Bonus Spin Xtreme; Hire Vets Platinum Medallion Award recipient.

    What is the market reputation and track record?

    Recognized as a leading provider of Class II and Class III gaming machines and table products; praised for innovation in table games and cashless solutions; strong growth in recurring revenue segments.

    What feedback do customers provide about the equipment?

    Positive feedback on reliability and ease of use from tribal and commercial operators; growing adoption of wireless cashless payment solutions at table games.

    Where can I find independent equipment reviews?

    Reviewed positively by gaming industry analysts for technological innovation and product diversity; high marks for product design and operator support.

    What advantages do operators highlight?

    High-performing slot machines with diverse game libraries, integrated progressive jackpots, ease of installation for table products, innovative contactless payment options, strong post-sale service.

    How do customers rate build quality?

    High build quality with attention to durability in slot cabinets and table game hardware.

    Are operators satisfied with after-sales support?

    Generally high satisfaction reported for responsive 24/7 technical support and field service.

    How user-friendly is the equipment according to customers?

    Equipment designed to be user-friendly for operators and players with intuitive interfaces and convenient self-service kiosks.

    How do they evaluate return on investment?

    Operators report positive return on investment through diverse revenue streams: equipment sales, leasing, and revenue-sharing on popular slot and table games.

    Do customers recommend this manufacturer?

    Widely recommended by casino operators for ease of deployment and comprehensive support.

    Are there published case studies of successful deployments?

    Fast Cash mobile chip purchase system deployed at Morongo Casino demonstrating successful integration of wireless payment solutions and enhanced player convenience.

    What server specifications are available for gaming operations?

    Operates server-based systems for Class II Native American and Mexico gaming jurisdictions supporting back-office and game management.

    Is specialized remote gambling equipment offered?

    Provides interactive gaming platforms for real money gaming and social casino applications accessible via mobile and desktop devices under AGSi brand.

    Do servers meet specific licensing requirements?

    Fully compliant with licensing requirements in multiple regulated U.S. and international gaming jurisdictions.

    Is rack-mount equipment available?

    EGMs offered typically configured for upright, slant, wall-mount cabinets with premium cabinet models such as Orion Starwall and Spectra series; rack mount specifics not publicly detailed.

    What network connectivity options are supported?

    Supports Ethernet and wireless network connectivity for player systems and cashless payment solutions.

    Are there dedicated gaming server configurations?

    Class II and Class III gaming configurations with progressive jackpot and multi-game cabinet options.

    What types of betting terminals are manufactured?

    Table game terminals including card shufflers (Dex S, Pax S) and Fast Cash wireless chip purchase terminals.

    Are self-service betting kiosks available?

    Multi-functional kiosks supporting cash-in/cash-out and ticket redemption deployed in casinos.

    What screen sizes and types are offered?

    EGM displays include multiple premium screen sizes and types including portrait, slant, upright cabinets with large LCD displays.

    Do terminals support multiple languages?

    Multilingual support offered for gaming machines and interactive platforms as required by jurisdiction.

    Are touch screen interfaces included?

    Touch screen interfaces used on table products and slot machines for game operation and player interaction.

    What payment methods do terminals accept?

    Supports debit card, cashless payment, cash, ticket-in/ticket-out, and contactless payment methods with integrated printers for receipts.

    Is ticket-in/ticket-out functionality supported?

    Ticket-in/ticket-out functionality incorporated in kiosk and EGM systems.

    What connectivity options are available (WiFi, Ethernet)?

    Ethernet, Wi-Fi, and cellular network support for game and payment systems.

    Do terminals include built-in printers?

    Integrated printers in kiosks and Fast Cash mobile terminals for player and dealer receipts.

    What slot machine models are available?

    Models include Orion Starwall, Orion Curve Premium, Orion Rise, Big Red, Spectra UR43 Premium, Spectra SL49+ Premium, Spectra SL75+, ICON series.

    What cabinet styles and sizes are offered?

    Offers upright, slant, portrait, curve, and wall-mount cabinet styles in various premium finishes with ergonomic design.

    Which game themes and software are supported?

    Proprietary game libraries including Class II and Class III slots, video bingo, and table side bet game integrations.

    Are progressive jackpot capabilities included?

    Progressive jackpot systems integrated into table products and EGMs.

    What display technologies are used?

    Utilizes LCD and LED display technologies in slot machine cabinets and table product displays.

    Is multi-game functionality available?

    Multi-game platforms available for EGMs.

    Do machines include player tracking systems?

    System components include card readers, RFID technology, keypad and display units integrated into gaming machines for player tracking.

    Is automated card shuffling equipment included?

    Card shufflers including Dex S and Pax S single-deck shufflers for poker and blackjack tables.

    Are there mobile live gaming setups?

    Interactive gaming platform available for real-money and social gaming on mobile devices.

    Are integrated cash management systems offered?

    Cash management including multi-functional kiosks and Fast Cash wireless payment terminals for contactless chip purchasing.

    What receipt printing options are included?

    Integrated receipt printers in kiosks and Fast Cash devices print player and dealer receipts.

    Are there integrated card readers?

    Magnetic stripe, RFID, and contactless card readers integrated into kiosks and gaming machines.

    Is real-time transaction reporting available?

    Real-time reporting integrated with back-office and player tracking systems.

    What database integration capabilities exist?

    Systems integrate with casino management databases and protocols for player tracking and real-time game data.

    Are surveillance integration capabilities included?

    AGS products designed to integrate with casino surveillance and monitoring systems via data sharing for compliance and security.

    Is RFID tracking technology available?

    RFID chip and card technology incorporated in player tracking systems with typical casino floor range for player tracking and identification.

    What encryption and security protocols are supported?

    Encryption protocols compliant with gaming security standards implemented across interactive gaming and payment solutions.

    Is audit trail functionality included?

    Extensive audit trails and data retention practices integrated into gaming and player tracking systems.

    What cash-in/cash-out machines are manufactured?

    Multi-functional kiosks serve cash-in/cash-out functions with integrated bill validators and ticket processing.

    What bill validator models are offered?

    Bill validators integrated into kiosks and multi-functional terminals; specific models not publicly detailed.

    Is coin handling equipment manufactured?

    Coin mechanisms and sorting devices included in cash handling kiosks.

    Are there ticket redemption kiosks?

    Ticket redemption features included in multi-functional terminals to support rapid processing.

    Are there mobile payment integration devices?

    Supports mobile and contactless payment integration including debit card and contactless NFC payments.

    What player tracking system hardware is available?

    Includes player activity card readers, keypad interfaces, and display units integrated into slot machines; RFID components also used.

    Is real-time gaming data collection supported?

    Real-time data collection capabilities integrated into both hardware and backend management systems.

    What compliance monitoring equipment exists?

    Compliance reporting and monitoring integrated with gaming management and surveillance systems.

    Is responsible gaming monitoring hardware available?

    Player session tracking and spend limit monitoring features embedded in software and hardware platforms.

    Are there session time tracking devices?

    Supported through integrated player tracking systems.

    What spend limit monitoring systems exist?

    Supported via player tracking and compliance software modules.

    Is player behavior analysis hardware included?

    Player behavior data captured through integrated hardware and analytics software.

    What RFID chip and card options are available?

    RFID chip cards for player tracking and loyalty programs.

    Are player loyalty cards manufactured?

    Customizable player loyalty cards incorporating RFID and magnetic stripe technologies.

    What RFID reader systems are offered?

    RFID reader units designed with read ranges suitable for casino floor applications.

    Is contactless payment card support included?

    Supports contactless payments through NFC and other wireless payment technologies.

    What receipt printer models are manufactured?

    Integrated thermal printers in kiosks and payment terminals; models not publicly specified.

    Is voucher printing equipment manufactured?

    Voucher printers integrated into multi-functional kiosks for player rewards redemption.

    Are there portable printing devices?

    Fast Cash mobile terminals function as portable payment and printing devices.

    What random number generation hardware exists?

    Proprietary random number generation technology embedded within electronic gaming machines.

    What communication protocols are supported?

    Proprietary serial communication protocols including SAS protocol for slot accounting; Ethernet and wireless protocols in gaming and kiosk systems.

    Is cloud connectivity available?

    Cloud connectivity implemented for iGaming platforms and remote monitoring.

    Are there remote monitoring capabilities?

    Remote system monitoring and alert features integrated into interactive and hardware products.

    What diagnostic and maintenance features exist?

    Built-in diagnostics and maintenance tools available via customer portals and remote support.

    Is equipment suitable for mobile deployments?

    Fast Cash mobile chip purchase terminals designed for portable deployment at table games.

    What regulatory compliance certifications exist?

    Licensed and regulated by multiple major gaming regulatory agencies worldwide including UKGC, MGA, NJDGE, and others.

    Are installation and setup services provided?

    Installation services offered supporting rapid integration of kiosks, gaming machines, and table products.

    What training programs are available for operators?

    Training programs available through AGS Academy and customer support portals.

    Is technical documentation comprehensive?

    Comprehensive technical documentation and knowledge base accessible to clients via support portal.

    Are spare parts readily available?

    Spare parts maintained at regional centers with reliable supply chain management to minimize downtime.

    What warranty terms are offered?

    Standard manufacturer warranties apply; specifics vary by product line and contract.

    Is equipment financing available?

    Financing options available via commercial arrangements and partnerships with casino operators.

    Are trade-in programs offered for upgrades?

    Trade-in and upgrade programs offered to support obsolescence and new technology adoption.

    What maintenance contracts are available?

    Maintenance contract options available with various service levels, including preventative and emergency support.

    Is 24/7 monitoring and support included?

    24/7 monitoring and support services providing continuous operational assistance.

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