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Brief description of the company

Pyramid Computer GmbH is a leading German developer and manufacturer of customized and standardized OEM and ODM hardware solutions focused on digital automation, including industrial PCs, industrial servers, interactive self-service terminals, and touch PCs, with over 40 years of industry experience since its founding in 1985.

What equipment does the company manufacture?

Account management kiosk manufacturers - self-service terminals and interactive kiosks; Industrial PCs and servers including network & security servers; Player tracking hardware manufacturers - indoor localization systems; Touch PC and touchscreen monitor manufacturers.

What is the official website of the equipment manufacturer?

https://www.pyramid-computer.com

Where can I find customer support contacts?

+49 761 4514 541, [email protected]

What is the technical support phone number?

+49 761 4514 541

What is the email for technical issues?
When was the equipment manufacturer established?

Founded in 1985

In which country is the company headquartered?

Germany

What is the company's manufacturing history?

Founded in 1985, Pyramid Computer GmbH has developed from a specialist in digital automation hardware into an international manufacturer of standardized and customized OEM and ODM hardware, including industrial PCs, servers, and self-service kiosks, providing solutions across industries such as retail, healthcare, transportation, and entertainment.

Are there manufacturing facilities in multiple countries?

Manufacturing and sales facilities in Germany and Taiwan, with sales offices in the UK, USA, and Europe.

What certifications does the manufacturer hold?

ISO 9001 certified since 1997; ISO 14001 certified since 2022; Intel Technology Provider Platinum; Microsoft Gold Certified Partner.

Are there quality management certifications (ISO, etc.)?

ISO 9001:2015, ISO 14001, Intel certification, Microsoft Gold Partner certifications.

Does the company participate in gaming trade shows?

Participates in Embedded World trade fairs and other industry exhibitions.

What is the market reputation and track record?

Over 40,000 self-service terminals sold globally under the POLYTOUCH® brand; highly regarded for quality, innovation, and customer proximity.

What advantages do operators highlight?

High flexibility and modularity in design, fast response and delivery times, best-in-class digital automation hardware.

How do customers rate build quality?

Industrial-grade manufacturing quality designed for long product lifetimes and high component availability.

Are there published case studies of successful deployments?

Widely deployed self-order kiosks in franchise restaurants including McDonald's in the US; retail deployments in high-end department stores such as Marks and Spencer; ticket transaction kiosks in AMC theaters.

Is rack-mount equipment available?

Offers 4U industrial servers with compact design and expandable GPU configurations.

Are self-service betting kiosks available?

POLYTOUCH® branded self-service kiosks widely used in franchise restaurants and retail.

What screen sizes and types are offered?

Touch screen devices available in 22", 27", and 32" sizes.

Are touch screen interfaces included?

Optical bonding touchscreen monitors and PCs via the faytech® brand, leader in large-format optical bonding technology.

Do machines include player tracking systems?

Indoor localization and tracking systems branded as the Pyramid Localization System (PLS) for precise player or customer tracking in hospitality and retail environments.

Are environmentally ruggedized options available?

Offers ruggedized industrial PCs and servers designed for harsh environments.

Is modular design and expandability included?

High modularity and customization capacity; OEM and ODM offerings tailored to customer specifications.

What regulatory compliance certifications exist?

Complies with applicable laws and regulations; ISO 9001 and ISO 14001 certified; Intel and Microsoft certifications implying high standards.

Are installation and setup services provided?

Offers project management, prototyping, assembling, logistics, and installation support worldwide.

Is technical documentation comprehensive?

Comprehensive technical documentation and product specifications available; high standards of clarity and detail.

Are spare parts readily available?

Maintains consignment warehouses and structured logistics for spare parts and rapid delivery.