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Brief description of the company

Provider of self-service kiosks and digital signage solutions specializing in highly customizable, secure, and robust hardware for transactional and information applications in casinos and gaming environments, with a long-standing U.S. manufacturing presence

What equipment does the company manufacture?

Account management kiosk manufacturers - self-service terminals, cash-in/cash-out machines; Player rewards terminal manufacturers - points redemption kiosks, voucher printers; Ticket redemption kiosks; Cash handling equipment manufacturers - bill validators, coin mechanisms, safes; Integrated card readers

What is the official website of the equipment manufacturer?

https://redyref.com

Where can I find customer support contacts?

800-628-3603, [email protected]

What is the email for technical issues?
When was the equipment manufacturer established?

1913

Who are the founders and current owners?

Privately held; family operated for over a century; current CEO: Will Pymm

In which country is the company headquartered?

United States

What is the company's manufacturing history?

Originating from print and payphone manufacturing, evolved over decades into digital kiosk and self-service hardware with U.S.-based manufacturing expanding to full-scale digital integration

Are there manufacturing facilities in multiple countries?

U.S. manufacturing facility in Vincentown, New Jersey

Does the company participate in gaming trade shows?

Exhibitor at major events including NACS, NRF, and digital kiosk industry expos

What is the market reputation and track record?

Recognized for reliability, customization, and longevity in kiosk hardware sector, with major deployments in hospitality, gaming, and finance

What feedback do customers provide about the equipment?

Positive feedback on equipment durability, uptime, and serviceability for transactional kiosks in gaming environments

What advantages do operators highlight?

Highly customizable hardware options, large-scale U.S. manufacturing, integrated security features, and versatile payment solutions

How do customers rate build quality?

Strong reputation for robust construction and industrial-grade components in kiosks

Are there published case studies of successful deployments?

Casino and gaming sector deployments with custom branded kiosks for cash, ticket, and loyalty operations

Do servers meet specific licensing requirements?

Compliance with relevant vending, financial, and hardware certifications for North American deployments

What network connectivity options are supported?

WiFi, Ethernet, cellular-ready connectivity options for kiosks

What screen sizes and types are offered?

Supports a range of touchscreen sizes, including 15", 19", 21.5", and larger industrial touchscreen displays

Do terminals support multiple languages?

Custom interface language options available in kiosk software builds

Are touch screen interfaces included?

Projected capacitive and resistive touch screen options

What payment methods do terminals accept?

Accepts cash, credit, debit, loyalty cards, and contactless/NFC payments

Is ticket-in/ticket-out functionality supported?

Supported in ticket and cash redemption kiosks

Are there ADA compliance features?

ADA-compliant kiosk design options available

What connectivity options are available (WiFi, Ethernet)?

Ethernet, WiFi, cellular modules, USB, RS-232, and Bluetooth expansion

Do terminals include built-in printers?

High-durability thermal printing modules for receipts, tickets, and vouchers

What cabinet styles and sizes are offered?

Floor-standing, wall-mount, countertop, and outdoor kiosk enclosures

What display technologies are used?

LCD and LED high-brightness, anti-glare touch displays for kiosks

What audio equipment is included?

Optional sound modules for kiosk interaction alerts

Are integrated cash management systems offered?

Cash-in/cash-out, ticket redemption, and bill validation options in kiosks

Is multi-currency support available?

Multi-currency hardware integration available; typically customized per project

What receipt printing options are included?

Supports high-volume thermal receipt and ticket printers, multiple paper widths

Is barcode/QR code scanning supported?

Optional 1D/2D barcode and QR code scanners

Are there integrated card readers?

Magnetic stripe, chip, contactless, and barcode reader integrations offered

What cash drawer and safe options exist?

Integrated lockboxes, secured cash drop options

Is real-time transaction reporting available?

Kiosk software supports real-time remote monitoring and transaction reporting

What ID scanning equipment is manufactured?

Supports integration with ID scanners/document readers

What document verification capabilities exist?

Document readers/scanners can be incorporated; customized by client request

Is age verification functionality built-in?

Age verification components can be included in kiosk builds with software integration

What database integration capabilities exist?

Custom database integration via API/protocol development as part of kiosk solutions

What anti-tampering devices are available?

Secured enclosures, anti-tamper alarms, and door sensors available in kiosks

Are surveillance integration capabilities included?

Kiosk builds can accommodate camera and surveillance integration for transaction monitoring

Are there counterfeit detection systems?

Bill validation modules feature counterfeit bill detection technology

What encryption and security protocols are supported?

PCI-compliant payment encryption options available for kiosks processing sensitive data

Is audit trail functionality included?

Transaction and event logging through custom kiosk management software

What cash-in/cash-out machines are manufactured?

Offered as part of casino, gaming, and financial kiosks

What bill validator models are offered?

Accepts multiple standard bill validator models with high security and multi-denomination acceptance

Are there ticket redemption kiosks?

Ticket and voucher redemption kiosks available for casino environments

What prepaid card dispensing systems exist?

Optional add-on modules for prepaid card dispensing

Are there mobile payment integration devices?

NFC and contactless card reader options for mobile payment acceptance

Is real-time gaming data collection supported?

Supported via custom hardware-software integrations in kiosk deployments

Is responsible gaming monitoring hardware available?

Kiosk solutions may include responsible gaming information modules and self-limiting features depending on software partner

Are player loyalty cards manufactured?

Integration with player loyalty and reward card systems customizable for gaming operators

Is contactless payment card support included?

Supports NFC/contactless card readers

What card encoding and printing equipment exists?

Card printer and encoder integration available as kiosk options

What receipt printer models are manufactured?

Compatible with multiple brands of high-speed thermal receipt printers

Are thermal ticket printers available?

Integrated with major brands of thermal ticket printers

Is voucher printing equipment manufactured?

Support for on-demand voucher printing modules

Is high-volume ticket printing supported?

High-capacity printers available, up to several hundred tickets per roll

What paper handling and cutting features exist?

Auto-cutting, jam-resistant mechanisms in thermal printers

Is network printing functionality included?

Network printing capabilities configurable per deployment

What are the power consumption requirements?

Energy efficient kiosk hardware with low standby consumption; detailed specs per model

Are environmentally ruggedized options available?

Outdoor kiosk models feature environmental sealing and ruggedization

What operating temperature ranges are supported?

Outdoor models certified for wide temperature operation (details per model/spec)

Is modular design and expandability included?

Modular internal layout for customization and field upgrades

What communication protocols are supported?

Ethernet, WiFi, Bluetooth, USB, RS-232 supported in hardware platforms

Is cloud connectivity available?

Remote monitoring and management via secure cloud dashboard services

Are there remote monitoring capabilities?

Web-based remote monitoring platform for equipment status and alerts

What diagnostic and maintenance features exist?

Built-in diagnostics available through kiosk monitoring software

Is equipment suitable for mobile deployments?

Indoor kiosks are portable; outdoor versions are designed for fixed installations

Are there indoor/outdoor variants available?

Indoor, outdoor, wall-mount, and freestanding versions available

What regulatory compliance certifications exist?

PCI-DSS compliance options available for payment processing kiosks

Are installation and setup services provided?

Turnkey installation and deployment services nationwide

What training programs are available for operators?

Training offered on kiosk operation, maintenance, and remote monitoring platforms

Is technical documentation comprehensive?

Comprehensive electronic and printed technical documentation included with deployments

Are spare parts readily available?

Spare parts inventory and supply chain for all standard kiosk models

What warranty terms are offered?

Standard one-year limited warranty on kiosk hardware; extended warranty options available

Is equipment financing available?

Financing and leasing solutions available via partner programs

Are trade-in programs offered for upgrades?

Hardware trade-in and upgrade programs offered for legacy kiosk systems

What maintenance contracts are available?

Flexible maintenance contract options including preventative maintenance and full service

Is 24/7 monitoring and support included?

24/7 monitoring and support is available through specific service agreements