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Brief description of the company

Regula is a global pioneer in forensic devices and identity verification solutions with over 30 years of expertise, specializing in automated and secure document verification and biometric checks for the gaming and gambling industry.

What equipment does the company manufacture?

Identity verification equipment manufacturers - ID scanners, document readers, facial recognition systems; biometric authentication device manufacturers - facial recognition and biometric verification solutions; player tracking hardware manufacturers - RFID chip reading capability embedded in document scanners

What is the official website of the equipment manufacturer?

https://regulaforensics.com

Where can I find customer support contacts?

[email protected], contact form available on their website

What is the email for technical issues?
Where can I find field service support?

Available internationally with offices and support presence in Latvia, United States, Germany, Poland, Netherlands, and Brazil

Is there remote technical support available?

Remote support available through cloud-ready SDKs and software platforms enabling quick troubleshooting and updates

Are there regional service centers?

Latvia (headquarters), United States, Germany, Poland, Netherlands, Brazil

In which languages is support provided?

English, Latvian, German, Polish, Portuguese

Are there on-site service technicians?

Available in regions with offices, including Latvia, USA, Germany, Poland, Netherlands, Brazil

What are the support operating hours?

Business hours aligned with European, North American, and South American time zones

When was the equipment manufacturer established?

Founded in 1992 in Daugavpils, Latvia

Who are the founders and current owners?

Founded by two engineers specializing in forensic science; currently operates with a global management team and approximately 400 employees

In which country is the company headquartered?

Latvia

What is the company's manufacturing history?

Began as a forensic equipment manufacturer and evolved over 30+ years into advanced identity verification hardware and software solutions for global markets, including forensic and gambling sectors

Are there manufacturing facilities in multiple countries?

Manufacturing and support facilities in Latvia, USA, Germany, Poland, Netherlands, and Brazil

What certifications does the manufacturer hold?

Holds multiple cybersecurity and quality awards, including Frost & Sullivan, Globee cybersecurity awards, and recognized by Gartner as a Representative Vendor in identity verification technology

Which regulatory bodies approve the equipment?

Complies with international data protection and security standards; utilized by over 80 national border control authorities worldwide

In which jurisdictions is the equipment certified?

Certified for use by government authorities and regulatory bodies globally, including Europe and North America

Has the equipment passed third-party testing?

Independent validations reported through Gartner and industry cybersecurity awards; strong reputation for compliance and reliability

Which gaming standards are complied with?

Provides identity verification solutions that support compliance with KYC and AML regulations in gambling jurisdictions

Are there partnerships with major casino operators?

Over 1,000 organizations including major national border and identity verification authorities

Does the company participate in gaming trade shows?

Participates in major industry exhibitions focused on security, forensic technology, and identity verification

What industry awards has the manufacturer received?

Frost & Sullivan Best Practices Award, Globee Cybersecurity Excellence Award, listed by Gartner Market Guide

What is the market reputation and track record?

Trusted by border control, government agencies, and gambling operators worldwide; performs approximately 1 billion document verifications annually

What feedback do customers provide about the equipment?

Highly rated for accuracy, reliability, and comprehensive identity verification capabilities in gambling and border control sectors

Where can I find independent equipment reviews?

Positive independent evaluations by Gartner and industry specialists citing breadth of document templates and biometric accuracy

What advantages do operators highlight?

Extensive global document database, AI-powered fraud detection, biometric authentication, seamless integration and compliance support

How do customers rate build quality?

Robust hardware with shockproof design and advanced optics for document scanning, designed for intensive use in security-sensitive environments

Are operators satisfied with after-sales support?

High satisfaction reported for both hardware durability and responsive software support

How user-friendly is the equipment according to customers?

Intuitive interfaces with automation that reduces manual data entry and speeds player onboarding

How do they evaluate return on investment?

Effective reduction in fraud and compliance risks providing strong ROI through automated and accurate identity verification

Do customers recommend this manufacturer?

Widely recommended for gaming operators looking for reliable KYC/AML compliance and fraud prevention

Are there published case studies of successful deployments?

Deployed at over 80 national border authorities and numerous gaming operators with documented compliance improvements

Is specialized remote gambling equipment offered?

Cloud-ready SDKs for remote identity verification in online gambling platforms

Do servers meet specific licensing requirements?

Solutions designed to support compliance with stringent KYC/AML licensing requirements across multiple regulatory jurisdictions

What network connectivity options are supported?

Supports cloud connectivity, SDK integration via secure APIs over Ethernet and internet connections

Are there dedicated gaming server configurations?

Customized SDKs and hardware workflows tailored to gaming and gambling industry requirements

Do terminals support multiple languages?

System supports 249+ languages and scripts from global document database for identity verification

What connectivity options are available (WiFi, Ethernet)?

Ethernet, cloud API connectivity for software; standalone hardware operates independently

What display technologies are used?

Advanced optical cameras, infrared, ultraviolet, and multispectral lighting for document security feature detection

Do machines include player tracking systems?

Includes RFID chip reading capabilities for identity documents as part of player verification

Are specialized gaming cameras available?

Equipped with high-resolution, multi-spectrum cameras with up to 250x magnification for forensic analysis

Do solutions support multiple camera angles?

The ForensicScope Regula 4125 scanner utilizes multiple cameras and extensive lighting angles for detailed document inspection

Is multi-currency support available?

Supports verification of identity documents from 254+ countries, implicitly supporting global currency contexts

Is barcode/QR code scanning supported?

Supports barcode reading for various document barcodes in ID verification

Are there integrated card readers?

Optical and RFID card reading embedded in document scanning hardware

Is real-time transaction reporting available?

Integrates with compliance reporting tools for real-time KYC/AML verification reporting

What ID scanning equipment is manufactured?

Offers multiple document reader models including desktop and portable devices supporting passports, IDs, driver’s licenses with authenticity and liveness checks

Are biometric verification devices available?

Offers biometric verification with face matching, liveness detection, and facial attribute classification

What document verification capabilities exist?

Advanced visual-zone OCR, MRZ reading, barcode reading, RFID chip reading, hologram and security element verification

Is facial recognition technology included?

Proprietary facial recognition SDK with AI-powered face matching, attribute detection, and mask/glasses/headwear recognition

What passport/ID readers are offered?

Supports passports, national ID cards, driver’s licenses with template matching from the largest global database

Is age verification functionality built-in?

Extracts date of birth for accurate age verification to prevent underage gambling

Are there mobile verification devices?

ForensicScope Regula 4125 portable scanner designed for mobile, field use without external computer requirements

What database integration capabilities exist?

Cloud-ready Document Reader SDK integrates with operator databases and KYC/AML systems via API

Is real-time identity verification supported?

Processes document and biometric verification results within seconds for seamless onboarding

What anti-tampering devices are available?

Hardware includes secure casing resistant to tampering and evidence retention on unauthorized access attempts

Is RFID tracking technology available?

Reads RFID chips in passports and identity documents with high accuracy for verification

Are there counterfeit detection systems?

Utilizes multispectral imaging, hologram detection, and AI to identify counterfeit documents and morphing attacks

Is biometric access control available?

Facial recognition technology can be integrated as biometric access control solution

What encryption and security protocols are supported?

Uses secure encryption protocols for data transmission and cloud connectivity, ensuring privacy and integrity

Is audit trail functionality included?

Creates detailed audit trails for all identity verification and authentication checks

What player tracking system hardware is available?

RFID chip readers integrated in document verification devices for player identity authentication

Is real-time gaming data collection supported?

Supports real-time data collection and reporting via SDK and cloud integration

What compliance monitoring equipment exists?

Provides compliance monitoring through identity verification aligned with regulatory standards

Is responsible gaming monitoring hardware available?

Hardware supports player identity authentication aiding responsible gaming enforcement

What RFID chip and card options are available?

Supported via RFID chip reading capabilities in document reader hardware

What RFID reader systems are offered?

Advanced document readers read RFID chips embedded in identity documents with high read ranges for verification

Are environmentally ruggedized options available?

ForensicScope Regula 4125 designed with ABS plastic and aluminum frame for shockproof durability; suitable for various environmental conditions

What operating temperature ranges are supported?

Operable in indoor and outdoor conditions; battery-powered mobile scanner supports extended use without external power

What communication protocols are supported?

Supports standard networking protocols for SDK integration and cloud connectivity

Is cloud connectivity available?

Full cloud connectivity supported via Document Reader SDK for remote verification and data processing

Are there remote monitoring capabilities?

Enables remote monitoring and updating of software and verification data through cloud integration

What diagnostic and maintenance features exist?

Embedded diagnostics in hardware and software for proactive maintenance and troubleshooting

Is equipment suitable for mobile deployments?

ForensicScope Regula 4125 designed for portable field use with built-in battery and lightweight construction

Are there indoor/outdoor variants available?

Equipment designed for both indoor (fixed terminals) and outdoor/mobile (portable scanners) deployment

What regulatory compliance certifications exist?

Adheres to international KYC/AML, data privacy regulations, and national security standards required by government and gambling authorities

Are installation and setup services provided?

Installation support provided through regional centers and certified partners

What training programs are available for operators?

Offers training workshops and certification programs for effective operator use and compliance adherence

Is technical documentation comprehensive?

Comprehensive and detailed technical documentation provided, including SDK integration guides and hardware manuals

Are spare parts readily available?

Spare parts managed through multi-country facilities ensuring availability for hardware maintenance

What warranty terms are offered?

Manufacturer warranty provided, details available on contract with purchase agreements

What maintenance contracts are available?

Maintenance and support contracts available for hardware and software solutions

Is 24/7 monitoring and support included?

Remote monitoring and technical support capabilities available; specific 24/7 phone support not confirmed