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Brief description of the company

SEGA SAMMY CREATION INC. is a gaming machine manufacturer established in June 2013, specializing in the development, production, and distribution of casino gaming machines that leverage creativity and cutting-edge technology from the SEGA SAMMY GROUP to deliver high-quality, innovative products primarily for casinos in North America and Asia.

What equipment does the company manufacture?

Manufacturer of casino gaming machines including slot machine cabinets featuring advanced displays and interactive systems. Key product lines include portrait slant type slot cabinets (e.g., Genesis Atmos®) with 4K monitors, LED lighting systems, and tactile features such as vibration buttons. They also produce game software for casino floors. Their equipment portfolio aligns mainly with slot machines and related gaming hardware.

What is the official website of the equipment manufacturer?

https://www.segasammycreation.com.

Where can I find customer support contacts?

Contact available via company website customer support form. General inquiries can be made through their official contact page. Phone: (347) 542-6855 (U.S. facility).

What is the technical support phone number?

(347) 542-6855 (U.S. facility, Las Vegas).

Where can I find field service support?

Field service support available in Nevada and U.S. states with casino operations such as California, Oklahoma, Florida, and expanding into Northern California, Arizona, Arkansas. The company provides on-site technician support and maintenance services.

Are there regional service centers?

Regional service facility in Las Vegas, Nevada, USA with warehouse and office space expanded since opening in 2018.

In which languages is support provided?

Support available at least in Japanese and English, given company's base in Japan and operations in the U.S. and Asia.

Are there on-site service technicians?

On-site technician availability confirmed in Nevada and expanding U.S. markets.

What are the support operating hours?

All inquiries received on weekends and holidays are replied to on the next business day, indicating standard business hours support.

When was the equipment manufacturer established?

Founded in June 2013 as part of Sega Sammy Group's gaming machine division.

Who are the founders and current owners?

Wholly owned subsidiary of Sega Sammy Holdings Inc., the parent company formed from the merger of Sega Corporation and Sammy Corporation.

In which country is the company headquartered?

Japan with main headquarters in Yokohama; operational headquarters and manufacturing facility also in Las Vegas, Nevada, United States.

What is the company's manufacturing history?

Founded in 2013 to focus on casino gaming machines, leveraging Sega Sammy Group’s expertise in amusement and pachislot/pachinko machines. Launched U.S. manufacturing and operational facility in Nevada in 2018 to serve North American markets. Expanded product lines from creative slots to advanced cabinets with 4K displays and interactive technology.

Are there manufacturing facilities in multiple countries?

Facilities in Japan and United States (Nevada), with distribution and sales focus also in Asia markets such as Macau and South Korea.

What certifications does the manufacturer hold?

Received Nevada Safety and Health Achievement Recognition Program (SHARP) designation twice, highlighting adherence to safety standards in manufacturing environment.

Which regulatory bodies approve the equipment?

Licensed by the Nevada Gaming Commission as a manufacturer and distributor; subject to conditions by the Commission.

In which jurisdictions is the equipment certified?

Certified for use in Nevada, California, Oklahoma, Florida, Macau, and expanding presence in other regulated jurisdictions in Asia and U.S..

Are there partnerships with major casino operators?

Strong partnerships with major casino operators in Nevada, California, Oklahoma, Florida, Macau, and other key gaming markets in Asia; regularly participates and showcases products at industry events such as Global Gaming Expo (G2E) and G2E Asia.

Does the company participate in gaming trade shows?

Participated in Global Gaming Expo (G2E) in North America and G2E Asia in Macau and Singapore, showcasing advanced slot cabinets and game titles.

What industry awards has the manufacturer received?

Won “Top Performing New Core Cabinet” and “Top Performing Game from an Emerging Supplier” awards for Genesis Atmos® cabinet and game titles like Railroad Riches™.

What is the market reputation and track record?

Established a strong reputation as an emerging supplier with high-quality gaming machines, sustained adoption in competitive U.S. and Asian markets, steadily increasing footprint in regulated casino jurisdictions.

What feedback do customers provide about the equipment?

Positive feedback noted on innovative design, visual quality (4K monitors), gameplay interaction (LED lighting, vibration systems), and cabinet reliability.

What advantages do operators highlight?

Key advantages include technological integration of high-resolution 4K displays, user-friendly interactive features, reliability, and strong post-sale support in core U.S. casino markets.

How do customers rate build quality?

High build quality combining robust cabinet design with advanced visual and interactive hardware.

How user-friendly is the equipment according to customers?

Cabinets include player-friendly interfaces such as touch screen monitors, wireless phone chargers, and interactive lighting enhancing player experience.

Are there published case studies of successful deployments?

Installed over 1,000 units of Genesis Atmos® cabinets in casinos across multiple U.S. states, ranking first in portrait slant cabinet segment for seven consecutive months in 2024 reports by EKG.

Do servers meet specific licensing requirements?

Fully compliant with regulatory licensing requirements in multiple jurisdictions including Nevada and Asian gaming authorities.

What screen sizes and types are offered?

Slot cabinets with large high-definition monitors, including 55-inch 4K monitors (Genesis Atmos®), 49-inch 4K (Genesis Crest), and 43-inch J-curve monitors.

Are touch screen interfaces included?

Equipped with a 13.3-inch LCD touch-screen deck monitor on some cabinets for enhanced player operation and control.

What connectivity options are available (WiFi, Ethernet)?

Wireless phone charging included in product features suggesting integrated connectivity capabilities.

What slot machine models are available?

Known slot machine models include Genesis Atmos®, Genesis Star, Genesis Crest, and link progressive game series such as Railroad Riches™ and Prosperity Peaks.

What cabinet styles and sizes are offered?

Cabinets produced include Portrait Slant type (vertical, free-standing), large monitor configurations with vertical and J-curve styles.

Which game themes and software are supported?

Games tailored for Asian and North American markets, including features like Dice Wild, Wild Reels gameplay, and enhanced jackpot bonuses outlined in the Extreme Wild slot game series.

Are progressive jackpot capabilities included?

Developed link progressive game series compatible with progressive jackpots such as Railroad Riches™.

What display technologies are used?

Utilizes 4K ultra-high definition monitors, Full HD toppers, and J-curve curved screen technology for vivid graphics and visual appeal.

What lighting solutions are provided for live gaming?

Enhanced LED lighting systems on cabinets for immersive gaming experience.

Is modular design and expandability included?

Cabinets feature consolidated main hardware in one area for easy maintenance and possible upgradeability.

What diagnostic and maintenance features exist?

Cabinets designed for easy maintenance with consolidated hardware and built-in LED service lighting to facilitate technician work.

What regulatory compliance certifications exist?

Licensed and registered with Nevada Gaming Commission. Meets occupational safety standards (SHARP designation) for manufacturing facilities in Nevada. Certified for use in multiple gaming jurisdictions including Nevada and Asia.