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Brief description of the company

Shenzhen Rakinda Technologies Co., Ltd. is a high-tech company specialized in designing, developing, and manufacturing barcode scanning devices, RFID readers, handheld PDAs, and face recognition devices, providing intelligent IoT solutions for access control, kiosks, vending machines, smart retail, and medical applications with over 20 years of experience.

What equipment does the company manufacture?

Player tracking hardware manufacturers - RFID readers, 2D/1D barcode scanners, biometric face recognition devices; Access control hardware manufacturers - QR code access control devices, attendance systems; Account management kiosk manufacturers - embedded barcode scanning modules for kiosks and vending machines.

What is the official website of the equipment manufacturer?

https://rakinda.com, https://rakindaiot.com

Where can I find customer support contacts?

[email protected], +86 18145816425, +86 755 83231805

What is the technical support phone number?

+86 18145816425

What is the email for technical issues?
Where can I find field service support?

Provides field installation support and on-site training for device operators; offers technical service response within 48 hours and on-site resolution within 72 hours.

Is there remote technical support available?

Remote technical assistance available via phone and email channels for troubleshooting and firmware support.

Are there regional service centers?

Offices and branches located in Shenzhen, Guangzhou, Xiamen, Suzhou, Chengdu, Beijing, and Hong Kong.

What are the support response times?

Response within 48 hours for device faults; field resolution within 72 hours.

In which languages is support provided?

English, Chinese

Are there on-site service technicians?

Available for on-site installation, commissioning, and annual technical service visits.

What are the support operating hours?

Standard business hours based on China Standard Time (UTC+8).

When was the equipment manufacturer established?

Established in 2000.

Who are the founders and current owners?

Details not publicly disclosed; company operates as a partnership.

In which country is the company headquartered?

China

What is the company's manufacturing history?

Originating as Longview Tech Enterprise Co., Ltd., Shenzhen Rakinda Technologies has focused on barcode scanning and RFID technologies for nearly 25 years, continuously expanding into intelligent IoT systems including biometric and access control devices.

Are there manufacturing facilities in multiple countries?

Facilities and offices across multiple Chinese cities including Shenzhen, Guangzhou, Xiamen, Suzhou, Chengdu, Beijing, and Hong Kong.

What certifications does the manufacturer hold?

CE (EU), FCC (USA), RoHS

Which regulatory bodies approve the equipment?

CE, FCC

In which jurisdictions is the equipment certified?

European Union, United States

Are there quality management certifications (ISO, etc.)?

National High-tech Enterprise Award, Software Product Certificate, Software Enterprise Certificate (China)

What industry awards has the manufacturer received?

National High-tech Enterprise Award (China)

What is the market reputation and track record?

Recognized globally for high-quality barcode and RFID products, serving over 100 countries; well reviewed for low failure rates and dependable scanning performance.

What feedback do customers provide about the equipment?

Positive feedback for reliable QR and barcode scanning with low failure and quick scanning speeds especially on ticket validating machines and kiosks.

What advantages do operators highlight?

High-speed scanning (60 FPS), excellent first-pass read rates even on damaged barcodes, compact design suitable for space-constrained environments like gaming machines and kiosks.

How do customers rate build quality?

High-quality build with international brand components and strict pre-shipment inspections.

Are operators satisfied with after-sales support?

Good customer satisfaction with timely problem-solving and professional field guidance.

How user-friendly is the equipment according to customers?

User-friendly devices with customizable firmware and broad compatibility for integration.

Do customers recommend this manufacturer?

High recommendation rate due to product reliability and responsive service.

Are there published case studies of successful deployments?

Used in ticket validating machines, smart access control projects, medical tablets, vending machines, and logistics terminals globally.

What network connectivity options are supported?

USB HID, virtual COM, RS232/RS485 interfaces supported in scanning modules.

Are there dedicated gaming server configurations?

Customized scanning modules optimized for gaming machines and kiosks.

Are self-service betting kiosks available?

Embedded fixed mount and handheld barcode scanners integrated into self-service kiosks.

What screen sizes and types are offered?

5-inch TFT color display available on some RFID scanner models.

Do terminals support multiple languages?

Supported in device firmware for global deployment.

What payment methods do terminals accept?

NFC and RFID supported for smart card and mobile payments.

Is ticket-in/ticket-out functionality supported?

Supported by barcode/RFID scanning devices integrated in ticket validators.

What connectivity options are available (WiFi, Ethernet)?

USB, RS232, RS485, COM ports; wireless not specified.

What cabinet styles and sizes are offered?

Compact scanner modules suitable for integration into various device enclosures.

What display technologies are used?

CMOS sensors in cameras and scanners, TFT displays on some devices.

Do machines include player tracking systems?

RFID and barcode-based player tracking hardware.

Are specialized gaming cameras available?

3D TOF depth cameras and face recognition cameras with night vision.

What POS terminal models are available for casinos?

Android PDAs and mobile POS devices with integrated scanning modules.

Is barcode/QR code scanning supported?

Comprehensive 1D/2D barcode scanning modules supporting QR, DataMatrix, GS1, Aztec, and Alipay payment codes with omnidirectional reading.

Are there integrated card readers?

RFID readers supporting UHF and NFC standards integrated with barcode scanning devices.

What ID scanning equipment is manufactured?

Face recognition terminals, 3D TOF depth cameras, and smart access control hardware supporting multiple biometric identification.

Are biometric verification devices available?

AI facial recognition devices and terminals, dual lens CMOS face recognition cameras.

Is facial recognition technology included?

AI-based facial recognition technology integrated into access control and attendance terminals with night vision capability.

Are there mobile verification devices?

Android handheld UHF RFID readers and barcode scanners for mobile scanning.

What database integration capabilities exist?

Supports integration with IoT and access control databases.

Is real-time identity verification supported?

Capable of real-time facial recognition and RFID scanning for identity verification.

Are surveillance integration capabilities included?

Integration potential with access control and attendance systems, including cameras for smart security.

Is RFID tracking technology available?

UHF RFID readers with long-distance multi-tag reading and writing capability up to 15 meters.

Is biometric access control available?

Facial recognition terminals and multi-biometric door access control devices.

Are there ticket redemption kiosks?

Ticket validating machines equipped with Rakinda barcode scanning modules.

Are there mobile payment integration devices?

Supports mobile payment via NFC, QR code scanning including Alipay codes.

What player tracking system hardware is available?

RFID UHF readers, barcode scanners for tracking and identifying players and tickets.

Is real-time gaming data collection supported?

Real-time scanning data collection via USB and RS232/RS485 interfaces.

What RFID chip and card options are available?

UHF RFID chip compatible readers.

What RFID reader systems are offered?

UHF handheld and fixed RFID reader models with multi-tag reading, 860-960 MHz frequency range.

Is contactless payment card support included?

NFC and UHF RFID technology for contactless payments and access control.

Are there access control card systems?

Supports NFC smart cards and UHF RFID tags for secure access.

What range of RFID frequencies are supported?

Supports 860-960 MHz UHF RFID frequency range.

What ticket validation systems are offered?

Integrated with 2D/1D barcode and RFID scanning for rapid and accurate ticket validation.

Are environmentally ruggedized options available?

IP54-rated devices for industrial and rugged applications.

What operating temperature ranges are supported?

Suitable for standard indoor industrial environments; specific ranges not provided.

Is modular design and expandability included?

Modular barcode scanner engine design supporting customized embedded solutions.

What communication protocols are supported?

USB HID, virtual COM, RS232, RS485

Is equipment suitable for mobile deployments?

Handheld and portable UHF RFID readers and barcode scanners suitable for mobile deployment.

What regulatory compliance certifications exist?

CE, FCC, RoHS

Are installation and setup services provided?

Provides installation guidance and commissioning support on-site.

What training programs are available for operators?

Offers training programs for device operators during installation and commissioning phases.

Is technical documentation comprehensive?

Provides comprehensive technical documentation and OEM customization support.

Are spare parts readily available?

Spare parts and maintenance services available beyond warranty period.

What warranty terms are offered?

One-year free warranty from acceptance date covering non-human damage faults.