Site logo
Brief description of the company

SlabbKiosks is a leading international manufacturer and distributor of cost-effective, interactive self-service kiosks, based in Las Vegas, Nevada, with over 20 years of experience delivering customized kiosk solutions across multiple industries including gaming, healthcare, financial services, government, and retail.

What equipment does the company manufacture?

Account management kiosk manufacturers - self-service terminals, cash-in/cash-out machines, interactive kiosks; Player rewards terminal manufacturers - loyalty card kiosks with touch screens and voucher printing capabilities; Identity verification equipment integration possible via customizable kiosks; Cash handling equipment manufacturers - kiosks equipped with cash recyclers and bill payment devices.

What is the official website of the equipment manufacturer?

https://www.slabbkiosks.com.

Where can I find customer support contacts?

Contact through website form and phone support available; official contacts include customer service teams based in Mesa, Arizona facility.

What is the technical support phone number?

Technical support phone contact provided via company channels, including the Mesa, AZ call center; specific direct line not publicly disclosed but support is emphasized in contracts and rollout management.

Where can I find field service support?

Field service support offered in US locations including Nevada, Arizona, California, New Jersey via certified technicians; extended support through contracted service partners for installations and business process integration.

Is there remote technical support available?

Remote support capabilities with software tools for managing kiosk operations and troubleshooting are provided; company emphasizes remote diagnostics and deployment assistance.

Are there regional service centers?

Production and service facilities in Mesa, Arizona; Phoenix, Arizona; Dover, Delaware; Tulsa, Oklahoma; mainland China; plus contracted warehouse and distribution centers in the US.

Can I contact through online chat or messengers?

Online assistant and live chat support available on the official website for inquiries and quotes.

In which languages is support provided?

English primarily; multilingual support not explicitly documented.

Are there on-site service technicians?

On-site technicians available to assist with kiosk installation, deployment, and maintenance in US coverage areas.

What are the support operating hours?

Operating hours typically standard business hours in US time zones with expanded call center staffing to assist customers; exact hours not publicly specified.

When was the equipment manufacturer established?

Founded in 2001; incorporated as Slabb, Inc. in 2009; rebranded as SlabbKiosks in 2015.

Who are the founders and current owners?

Founded by industry veterans; current ownership and executive leadership include President Peter te Lintel Hekkert.

In which country is the company headquartered?

United States.

What is the company's manufacturing history?

Over 20 years of manufacturing experience in interactive kiosks; acquisitions of Phoenix Kiosk and RedDotNet expanded product line and manufacturing capabilities; continuous investments in production facilities and equipment particularly in Mesa, Arizona.

Are there manufacturing facilities in multiple countries?

Manufacturing and production facilities in the United States (Arizona, Delaware, Oklahoma) and mainland China; warehouse and distribution centers in US.

Are there partnerships with major casino operators?

SlabbKiosks serves gaming industry clients including casino operators who use their kiosks for player loyalty, rewards, ticketing, and self-service functions.

Does the company participate in gaming trade shows?

Exhibited at HIMSS healthcare conference; presence at gaming and kiosk industry trade shows documented.

What is the market reputation and track record?

Strong reputation for delivering reliable, cost-effective, and innovative kiosk solutions with over 250 projects executed annually and installations in over 150 countries.

What feedback do customers provide about the equipment?

Customers praise SlabbKiosks for customization flexibility, reliability, and improving customer service in casino and other environments.

What advantages do operators highlight?

Key advantages include innovation in kiosk design, affordability, fast project turnaround, and robust aftermarket support; smaller, sleeker kiosk form factors preferred by casino operators.

How do customers rate build quality?

Known for high-quality components and rugged, vandal-resistant kiosk designs.

Are operators satisfied with after-sales support?

Positive feedback on responsive technical support, software integration assistance, and customer service teams.

How user-friendly is the equipment according to customers?

Kiosks designed for ease of use with customer-driven interactive software and intuitive touch screen interfaces.

Are there published case studies of successful deployments?

Foxwoods Casino deployment of over 80 interactive kiosks with player tracking and loyalty integration cited as a successful case.

What network connectivity options are supported?

Kiosks support wired Ethernet, WiFi connectivity options to enable real-time transaction processing and remote management.

Are there dedicated gaming server configurations?

Customizable kiosk designs tailored for casino floor player tracking and loyalty program integration.

What screen sizes and types are offered?

Offers kiosks in Floor Standing, Wall Mount, Outdoor, Countertop, and Tablet series with varied screen size options tailored to client needs.

Are touch screen interfaces included?

Interactive touch screen solutions incorporated in all kiosk models for customer engagement.

What payment methods do terminals accept?

Bill payment and cash recycler modules integrated in certain kiosk configurations for payment acceptance and cash handling.

Is ticket-in/ticket-out functionality supported?

Ticket redemption and voucher printing capabilities included in player rewards kiosks used in casinos.

What connectivity options are available (WiFi, Ethernet)?

Ethernet, WiFi; potential for cellular connectivity in customized units.

Do terminals include built-in printers?

Voucher printing and receipt printing modules available for customer transaction documentation.

What cabinet styles and sizes are offered?

Modular kiosk cabinets in multiple form factors including floor standing, wall mounted, countertop, and tablet units designed for flexibility.

Do machines include player tracking systems?

Kiosk integration with player tracking and loyalty systems enabling card swipe and reward points display on casino floors.

Are integrated cash management systems offered?

Kiosks with cash recycler technology capable of automated cash acceptance and payout for casino applications.

Are there cash recycling capabilities?

Cash recycler modules integrated into kiosks to automate cash-in and cash-out processes in gaming and healthcare sectors.

What receipt printing options are included?

Thermal receipt printers available with support for standard receipt paper rolls for transaction documentation.

Is barcode/QR code scanning supported?

Barcode and QR code scanning integrated in certain kiosk hardware for player rewards and coupon redemption.

Are there integrated card readers?

Card readers for loyalty programs and player tracking; supports swipe and possibly RFID technology integrated into kiosks.

Is real-time transaction reporting available?

Real-time reporting capabilities for transaction and loyalty data monitoring via network connectivity.

What database integration capabilities exist?

Kiosk software supports integration with existing client databases and casino management systems for loyalty and rewards.

What anti-tampering devices are available?

Rugged and vandal-resistant kiosk enclosures designed to secure internal components.

What cash-in/cash-out machines are manufactured?

Cash recycler and cash handling kiosks available in healthcare and gaming markets.

Are there ticket redemption kiosks?

Ticket and voucher redemption kiosks deployed in casinos with fast processing capabilities.

What player tracking system hardware is available?

Player tracking components including card readers integrated within kiosk solutions for loyalty program functionality.

Is real-time gaming data collection supported?

Kiosk solutions enable real-time data collection and transmission to central systems for transaction and player activity monitoring.

Are player loyalty cards manufactured?

Kiosk solutions support issuance and management of player loyalty cards with customization options.

Is voucher printing equipment manufactured?

Vouchers printing modules integrated in kiosks for redemption and promotional use in casinos.

Are environmentally ruggedized options available?

Rugged, vandal-resistant kiosk designs available for various applications including outdoor and high-traffic venues.

Is modular design and expandability included?

Modular kiosk hardware and configurable software allow easy customization and upgrading tailored to client needs.

What communication protocols are supported?

Ethernet, WiFi, potentially cellular depending on configuration.

Is cloud connectivity available?

Cloud-based kiosk software management and remote monitoring features supported.

Are there remote monitoring capabilities?

Remote kiosk monitoring and alert systems for operational status and troubleshooting.

What diagnostic and maintenance features exist?

Integrated diagnostic tools and quality control processes during production ensure high reliability and ease of maintenance.

Is equipment suitable for mobile deployments?

Tablet kiosks and compact units designed for mobile or flexible deployment.

Are there indoor/outdoor variants available?

Indoor wall mount, countertop, floor standing units and outdoor rugged kiosks available.

Are installation and setup services provided?

Professional installation and setup services offered with technical support available onsite and remotely.

What training programs are available for operators?

Training and consultation services provided for kiosk operators to facilitate smooth deployment and operation.

Is technical documentation comprehensive?

Detailed technical documentation and online resources provided to customers for installation and maintenance.

Are spare parts readily available?

Spare parts inventory and supply chain management maintained for key components to ensure prompt service.

What warranty terms are offered?

Standard warranties covering hardware components with customized service agreements available.

What maintenance contracts are available?

Maintenance contracts and extended service agreements provided to support ongoing kiosk operations.