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Brief description of the company

Source Technologies is a leading provider of convenience-oriented self-service kiosk solutions and secure MICR check printing systems, serving financial institutions, retail, government, and enterprise customers since 1986 with integrated hardware, software, and services for transactional automation and customer experience enhancement.

What equipment does the company manufacture?

Self-service kiosk manufacturers - Personal Teller Machines (PTMs) with integrated cash recyclers and biometric authentication systems; secure MICR check printers; interactive financial transaction terminals; account management kiosks including cash-in/cash-out capabilities and check issuance; biometric authentication devices integrated into kiosks such as PalmSecure fingerprint systems; cash handling equipment embedded in kiosks.

What is the official website of the equipment manufacturer?

https://www.sourcetech.com.

Where can I find customer support contacts?

customer service contact via company website, general email for inquiries available through https://www.sourcetech.com/contact.

What is the technical support phone number?

+1 (704) 969-7500.

What is the email for technical issues?

[email protected] (inferred from customer support practices, direct verified contact not published explicitly)

Where can I find field service support?

Field service support available primarily in the United States, serving financial institutions and retail environments with onsite technician services implied by operational scale and customer base.

Is there remote technical support available?

Available for software and hardware via integration platforms in kiosks; remote monitoring and software updates are standard for financial self-service devices.

Are there regional service centers?

United States-based with headquarters in Charlotte, NC; coverage nationwide likely via partner networks.

In which languages is support provided?

English

Are there on-site service technicians?

Available for installations, upgrades, and maintenance primarily in the US market.

What are the support operating hours?

Standard business hours, Eastern Time Zone (inferred from location).

When was the equipment manufacturer established?

Founded in 1986.

Who are the founders and current owners?

Founder(s) not publicly specified; company is privately held headquartered in Charlotte, North Carolina.

In which country is the company headquartered?

United States.

What is the company's manufacturing history?

Since 1986, Source Technologies has developed secure MICR printing technologies and integrated self-service kiosks focused on transactional automation for financial and retail sectors. The acquisition of AMT Datasouth in 2025 expanded their product and service portfolio.

Are there manufacturing facilities in multiple countries?

No verified information about facilities outside the United States.

Which regulatory bodies approve the equipment?

Meets financial industry and banking regulatory compliance including security standards for MICR printers, likely compliance with financial institution IT and security standards.

In which jurisdictions is the equipment certified?

Primarily United States; products designed for US banking and retail regulatory environments.

What is the market reputation and track record?

Source Technologies is recognized as a trusted partner by major US banks and Fortune 2000 companies, noted for reliable MICR check printing and innovative kiosk solutions.

What feedback do customers provide about the equipment?

Positive feedback highlights reliability, ease of integration, and advanced features like biometric authentication and full transaction capabilities via kiosks.

What advantages do operators highlight?

Key advantages include customizable self-service kiosks capable of processing 90% of teller transactions, integration of biometric security, flexible cash denomination dispense and deposit, and on-demand MICR check issuance.

Are operators satisfied with after-sales support?

High customer satisfaction with support and customized solution offerings.

How user-friendly is the equipment according to customers?

Self-service kiosks utilize touch screens and user-friendly interfaces modeled after smartphone technology to enhance customer experience.

How do they evaluate return on investment?

Clients report improved operational efficiency and customer throughput by automating routine transactions at branches.

Do customers recommend this manufacturer?

Widely recommended by financial institutions for integrated secure transaction solutions including check printing and self-service kiosks.

Are there published case studies of successful deployments?

Source Technologies’ 10-Series kiosks using Fujitsu cash recycler and PalmSecure biometric systems are cited as successful deployments modernizing bank branch operations.

Do servers meet specific licensing requirements?

Compliant with secure MICR printing standards and financial regulatory requirements for banking kiosks.

What network connectivity options are supported?

Self-service kiosks support standard networking including Ethernet and possibly Wi-Fi for integration and remote software management.

What screen sizes and types are offered?

Touchscreen interface with projective capacitance technology, scaled for banking kiosk environments.

Are touch screen interfaces included?

Yes, capacitive touchscreens similar to smartphone technology are standard on kiosks.

What payment methods do terminals accept?

Accepts cash, checks, debit, credit cards, and NFC contactless payment methods.

Is ticket-in/ticket-out functionality supported?

Yes, supports ticket issuance such as cashier’s checks, money orders, and deposit slips via on-demand printing.

What connectivity options are available (WiFi, Ethernet)?

Ethernet, with potential wireless support.

Do terminals include built-in printers?

Integrated MICR check printers and voucher printers in kiosk systems.

What cabinet styles and sizes are offered?

Kiosk form factor models including countertop (8-Series) and full-size branch teller style (10-Series).

What display technologies are used?

Projective capacitance touchscreen display technology.

What denomination ranges are supported?

Supports cash dispense in any denomination as selected by user in kiosk.

Are integrated cash management systems offered?

Self-service kiosks with integrated Fujitsu G750L cash recycler enable automated cash deposit and dispensing.

Are there cash recycling capabilities?

Cash recycler integrated in 10-Series kiosk capable of handling deposits and dispensing cash efficiently.

Is barcode/QR code scanning supported?

Barcode imaging and scanning technology integrated into kiosks.

Are there integrated card readers?

Card readers supporting debit and credit card payments, also NFC contactless payments.

Is real-time transaction reporting available?

Kiosk software integrates real-time transaction monitoring and reporting.

Are biometric verification devices available?

PalmSecure fingerprint biometric authentication embedded in kiosks for secure user access.

Are there fingerprint scanning solutions?

PalmSecure biometric fingerprint scanners integrated in kiosk platform for secure authentication.

What database integration capabilities exist?

Kiosk software integrates with customer databases and banking enterprise systems for transactional and identity management.

Is biometric access control available?

PalmSecure biometric fingerprint system integrated within kiosk units for secure access control and transaction authentication.

What encryption and security protocols are supported?

Products comply with financial industry security standards for data encryption and secure transaction handling.

Is audit trail functionality included?

Kiosks provide full audit trails compliant with financial operations standards.

What cash-in/cash-out machines are manufactured?

8-Series countertop and 10-Series full teller kiosks with Fujitsu G750L cash recycler for cash deposits and dispensing.

Are there mobile payment integration devices?

NFC contactless payment support on kiosks.

Is contactless payment card support included?

NFC technology for contactless payments supported on kiosks.

Is voucher printing equipment manufactured?

Voucher and payment document printing supported via integrated printers on kiosks.

What barcode printing capabilities exist?

Barcode scanning and printing integrated in kiosk systems.

Is network printing functionality included?

Network-enabled for printing and transaction communication.

What communication protocols are supported?

Ethernet, Wi-Fi (inferred).

Is cloud connectivity available?

Cloud-based remote monitoring and software update capability.

Are there remote monitoring capabilities?

Available, including remote fault monitoring and software updates.

What diagnostic and maintenance features exist?

Diagnostic tools integrated in kiosk software for proactive maintenance.

Is equipment suitable for mobile deployments?

Countertop kiosk models suitable for flexible branch deployment.

What regulatory compliance certifications exist?

Compliant with banking industry standards for MICR check printing and secure kiosk transactions.

Are installation and setup services provided?

Full installation and setup services provided for kiosks.

What training programs are available for operators?

Training available for kiosk operators and administrators.

Is technical documentation comprehensive?

Comprehensive technical documentation and user manuals provided.

Are spare parts readily available?

Spare parts and maintenance support available through company service channels.

What warranty terms are offered?

Standard warranty terms applicable with purchase, including hardware and software support.

Is equipment financing available?

Financing options available for enterprise customers.

What maintenance contracts are available?

Maintenance contracts and service level agreements offered.