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Brief description of the company

Suprema Inc. is a South Korean global leader specializing in AI-based biometric security and access control solutions, known for its advanced fingerprint and facial recognition systems used widely in access control, time and attendance, and physical security sectors including the casino industry.

What equipment does the company manufacture?

Biometric authentication device manufacturers - fingerprint scanners, facial recognition systems; Access control hardware manufacturers - biometric access control readers, door controllers; Identity verification equipment manufacturers - biometric verification devices including live fingerprint and face detection; Networking infrastructure manufacturers - Ethernet-enabled controllers; Player tracking hardware manufacturers - RFID card readers with multi-frequency support.

What is the official website of the equipment manufacturer?

https://www.supremainc.com/en/

Where can I find customer support contacts?

Contact details are available through official channels, including regional offices; technical support contact can be requested via official website forms and partner networks.

Where can I find field service support?

Available globally with strong field support in South Korea, EMEA region, and other key markets through certified technicians and partners.

Is there remote technical support available?

Remote device management is supported through cloud-based platforms such as Suprema’s BioStar Air, facilitating remote monitoring and configuration.

Are there regional service centers?

Present in South Korea (headquarters), with regional presence in Asia, EMEA, and partnerships enabling global coverage.

In which languages is support provided?

Technical support is offered primarily in Korean, English, and multiple languages through international partners.

Are there on-site service technicians?

On-site support available in major markets with certified field engineers, especially in South Korea and EMEA.

When was the equipment manufacturer established?

Founded in 2000.

Who are the founders and current owners?

Founded by a team focused on biometric technology; current ownership is publicly traded on the KOSDAQ (ticker 094840), led by CEO Hanchul Kim.

In which country is the company headquartered?

South Korea.

What is the company's manufacturing history?

Suprema began with fingerprint recognition technology and has expanded to facial recognition and multi-factor biometric authentication systems, manufacturing hardware on high-tech facilities in South Korea with proprietary algorithms and software integrated into products.

Are there manufacturing facilities in multiple countries?

Manufacturing and sales operations primarily centered in South Korea with an extensive global sales network covering over 140 countries.

What certifications does the manufacturer hold?

CE Radio Equipment Directive (RED) certification with enhanced cybersecurity compliance for EU markets; ISO quality management certifications likely but not specifically confirmed.

Which regulatory bodies approve the equipment?

CE for EU markets; compliance with international biometric and access control standards including those required for casino and government deployments.

In which jurisdictions is the equipment certified?

European Union (CE certified), with products deployed in over 140 countries across Asia, EMEA, and Americas.

Are there quality management certifications (ISO, etc.)?

Quality control involves real-time reliability and quality testing on manufacturing lines; exact ISO certifications not specified.

Has the equipment passed third-party testing?

Certified by independent bodies such as NIST for fingerprint algorithm accuracy.

Which gaming standards are complied with?

Compliant with relevant access control and biometric security standards; specific gaming regulatory certifications not detailed.

Does the company participate in gaming trade shows?

Exhibits at major industry events such as Intersec, G2E, and other security and gaming expos.

What industry awards has the manufacturer received?

Suprema’s fingerprint and face recognition algorithms have received numerous international awards for accuracy and innovation.

What is the market reputation and track record?

Recognized as a top biometric access control provider with #1 market share in the EMEA biometric segment; trusted by government and enterprise for high-security applications.

What advantages do operators highlight?

Highly accurate biometric algorithms, multi-factor authentication, easy enrollment, scalable systems for large enterprises, rugged and vandal-proof device designs.

How do customers rate build quality?

High durability with IP65/IP67 rated weatherproof and IK08 vandal-proof device options.

How user-friendly is the equipment according to customers?

User-friendly interface with quick enrollment and multi-authentication modes including fingerprint, face, mobile credentials, QR codes, and RFID.

Are there published case studies of successful deployments?

BioStar 2 platform deployed in Korean government buildings managing over 200,000 users and 3,000 devices; large-scale deployments in Middle East and EMEA region.

Do servers meet specific licensing requirements?

Meets cybersecurity and biometric data privacy requirements for EU and other regulated markets.

What network connectivity options are supported?

Ethernet, WiFi, Bluetooth, NFC, BLE for mobile credential integration.

Do terminals support multiple languages?

BioStar 2 platform supports multi-language interfaces.

What connectivity options are available (WiFi, Ethernet)?

Supports standard Wiegand, Ethernet, Bluetooth, NFC, RFID protocols for integration flexibility.

Do machines include player tracking systems?

Player tracking systems use RFID technology with multi-frequency support and integration with Suprema BioStar management platform.

Are there integrated card readers?

Dual-frequency RFID readers supporting 125 kHz and 13.56 MHz cards and mobile credentials (NFC, BLE).

Are biometric verification devices available?

Fingerprint scanners, facial recognition devices with live detection capabilities, multi-modal authentication terminals.

Is facial recognition technology included?

Advanced AI-based facial recognition with edge AI processing; certified for EU cybersecurity standards.

Are there fingerprint scanning solutions?

Next-generation optical fingerprint sensors with patented algorithms for world-leading accuracy and live fingerprint detection technology.

Are there mobile verification devices?

Mobile access solutions using smartphone credentials integrating NFC and Bluetooth Low Energy.

What database integration capabilities exist?

BioStar 2 platform supports multi-server architecture with centralized user template database integration.

Is real-time identity verification supported?

Fast processing fingerprint and face authentication on-device; handles up to millions of templates and logs.

What anti-tampering devices are available?

Devices built with IK08 vandal-proof rating and secured enclosures.

Are surveillance integration capabilities included?

Integration with video management systems like Verkada Command platform for synchronized access and video monitoring.

Is RFID tracking technology available?

Dual-frequency RFID support (125 kHz and 13.56 MHz) with mobile card reading capability and typical read ranges for secure access environments.

What alarm and notification systems exist?

Integrated alarm functions including duress alarms and multi-factor authentication alerts.

Is biometric access control available?

Multi-factor biometric access control supporting fingerprint, face, mobile, QR, and PIN authentication.

What encryption and security protocols are supported?

Supports strong encryption and cybersecurity protocols aligning with EU RED regulations and industry standards.

Is audit trail functionality included?

Comprehensive logging and auditing of access events with biometric data, supporting regulatory compliance.

What player tracking system hardware is available?

RFID card readers and biometric enrollment terminals integrated with BioStar platform for player tracking and identity verification.

Is real-time gaming data collection supported?

Real-time biometric and access data transmission and processing via BioStar 2 and BioStar Air platforms.

What RFID reader systems are offered?

Suprema XPass 2 outdoor RFID readers with IP65/IP67 and IK08 protection, multi-form factor support, and dual-frequency reading capabilities.

What range of RFID frequencies are supported?

Supports 125 kHz and 13.56 MHz RFID frequencies, NFC, BLE mobile technologies.

Are environmentally ruggedized options available?

IP65/IP67 and IK08-certified ruggedized, weatherproof outdoor readers and biometric terminals.

What communication protocols are supported?

Ethernet, WiFi, Bluetooth, Wiegand, NFC, BLE.

Is cloud connectivity available?

BioStar Air cloud-native management platform for biometric devices offering cloud-based device management and monitoring.

Are there remote monitoring capabilities?

Remote and centralized monitoring and management of biometric access control devices via BioStar Air and integration with cloud platforms like Verkada Command.

What diagnostic and maintenance features exist?

Built-in device diagnostics and remote troubleshooting capabilities through BioStar software suites.

Is equipment suitable for mobile deployments?

Mobile credential access using smartphones supported; hardware is ruggedized for flexible deployment settings.

Are there indoor/outdoor variants available?

Devices rated for both indoor and outdoor environments with weatherproof and vandal-proof certifications.

What regulatory compliance certifications exist?

CE RED certification for EU, International biometric and cybersecurity standards compliance.

Are installation and setup services provided?

Provided through authorized global partners and certified technicians.

What training programs are available for operators?

Training and certification programs available through the global partner network and direct corporate training sessions.

Is technical documentation comprehensive?

Comprehensive technical manuals and support documents available online and through partners.

Are spare parts readily available?

Spare parts managed via certified partners and regional service centers.

What warranty terms are offered?

Standard manufacturer warranty applies; details provided via official channels.

Is 24/7 monitoring and support included?

24/7 monitoring support available through reseller and partner service agreements.