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    SUZOHAPP

    Brief description of the company

    SUZOHAPP is a global technology company specializing in cash handling automation, self-service hardware, and gaming industry components with over 60 years of experience and a presence in 19 countries serving over 25,000 customers worldwide.

    What equipment does the company manufacture?

    Player tracking hardware manufacturers - card readers and touch screens; Account management kiosk manufacturers - self-service kiosks and cash-in/cash-out machines; Player rewards terminal manufacturers - voucher printers and points redemption kiosks; Cash handling equipment manufacturers - bill validators, coin recyclers, cash recyclers, and coin sorters; Casino component suppliers including coin doors and interactive hardware components.

    What is the official website of the equipment manufacturer?

    http://www.suzohapp.com

    Where can I find customer support contacts?

    [email protected], regional offices and dealer networks covering over 100 countries

    When was the equipment manufacturer established?

    Founded in 1986 as SUZO and HAPP merged to form SUZOHAPP (with origins back to 1955)

    Who are the founders and current owners?

    Owned by affiliates of ACON Investments, L.L.C., a Washington, D.C.-based private equity investment firm

    In which country is the company headquartered?

    United States

    What is the company's manufacturing history?

    Originated from SUZO and HAPP companies with a 60+ year legacy in gaming and amusement parts; expanded from arcade parts to cash handling automation and broad self-service technology; numerous acquisitions including Scan Coin and Comestero; manufacturing sites in Europe including Poland with ISO 9001:2015 certification.

    Are there manufacturing facilities in multiple countries?

    Manufacturing and operational facilities in 19 countries with a dealer network in over 100 countries

    What certifications does the manufacturer hold?

    ISO 9001:2015 certification at Polish manufacturing site; EMC and radio compliance per EN 55022 and related European standards

    Which regulatory bodies approve the equipment?

    BMM for Macau EGM certification; compliance with Macau and other gaming jurisdictions for electronic gaming machine components

    In which jurisdictions is the equipment certified?

    Macau, Nevada (implied by US operations and gaming component certifications), and other major gaming regulation markets

    Are there quality management certifications (ISO, etc.)?

    ISO 9001:2015

    Has the equipment passed third-party testing?

    BMM Laboratories for gaming product approvals; DARE for EMC and electrical safety testing

    Which gaming standards are complied with?

    Compliance with Macau EGM v1.1 technical standards, European EMC directives, and other gaming industry norms

    Are there partnerships with major casino operators?

    Supports major casino operators worldwide through component supply and cash handling solutions

    What is the market reputation and track record?

    Well established supplier with wide product portfolio and significant global customer base for cash automation and gaming components

    What advantages do operators highlight?

    Broad portfolio simplifying sourcing for operators with comprehensive hardware lines and strong service network

    What types of betting terminals are manufactured?

    Sports betting terminals and self-service betting kiosks supported under SUZOHAPP ecosystem

    Are self-service betting kiosks available?

    Yes, including cash-in/cash-out machines and kiosks integrated with CashComplete™ Connect platform

    What screen sizes and types are offered?

    Touch screen player tracking components used, example: touch screen for IGT NexGen player tracking system

    Do terminals support multiple languages?

    Supported in cash management software and systems such as CashComplete™ Connect with multi-language and multi-currency features

    Are touch screen interfaces included?

    Yes, touch screens for use in player tracking systems

    What payment methods do terminals accept?

    Supports cash deposit, recycling, cash payments, coin recycling, and non-cash payment solutions

    What connectivity options are available (WiFi, Ethernet)?

    Ethernet, cloud connectivity via CashComplete™ Connect platform

    Do terminals include built-in printers?

    Voucher printing equipment and receipt printers included in product portfolio

    Do machines include player tracking systems?

    Player tracking components including RFID and card reader systems, touch screens for player identification

    Are electronic betting interfaces available for tables?

    Yes, integrated within betting ecosystem solutions

    What POS terminal models are available for casinos?

    Smart POS solutions with cash recycling for retail and casino environments

    Are integrated cash management systems offered?

    Full cash handling automation including banknote and coin recyclers integrated with CashComplete™ Connect platform for real-time cash flow visibility

    Is multi-currency support available?

    Multi-currency handling options available on cash recyclers and POS solutions

    Are there cash recycling capabilities?

    Yes, banknote recyclers (RCS-700) and coin recyclers with high capacity and throughput speeds

    Are there integrated card readers?

    Card readers for player tracking systems, including IGT NexGen components

    Is real-time transaction reporting available?

    Real-time dashboards and machine error notifications available through CashComplete™ Connect platform

    What database integration capabilities exist?

    Integration with CashComplete™ Connect cloud-based platform for centralized data and machine management

    What alarm and notification systems exist?

    Real-time machine error notification and alerting features via email and SMS

    Is audit trail functionality included?

    Advanced reporting and audit features in CashComplete™ Connect platform

    What cash-in/cash-out machines are manufactured?

    Yes, fully automated cash recycling and cash in/out machines for gaming and retail

    What bill validator models are offered?

    Multiple bill validator models incorporated within cash recyclers, supporting multi-currency

    Is coin handling equipment manufactured?

    High-speed coin recyclers with up to 2,000 coins per minute processing capacity

    Is bulk cash processing equipment available?

    Banknote recyclers supporting throughput up to 600 notes per minute and large storage capacities

    What player tracking system hardware is available?

    Card readers and touch screens for integration with industry player tracking systems

    Is real-time gaming data collection supported?

    Real-time cash flow and machine status monitoring available through CashComplete™ Connect

    Is voucher printing equipment manufactured?

    Yes, voucher printers for player rewards terminals and ticketing solutions

    What communication protocols are supported?

    Ethernet and REST API for CashComplete™ Connect platform

    Is cloud connectivity available?

    Yes, full cloud connectivity with secure payment and cash management platform

    Are there remote monitoring capabilities?

    Real-time remote monitoring, alerting, and control for cash management equipment and kiosks

    What regulatory compliance certifications exist?

    ISO 9001:2015, EMC Directive 2004/108/EC, BMM gaming approvals

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