Brief description of the company
TCSJOHNHUXLEY is a family-owned and operated global leader in manufacturing and supplying live gaming solutions and services for over 50 years, specializing in high-quality, innovative live casino gaming equipment.
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What equipment does the company manufacture?
Live gaming equipment manufacturers - bespoke gaming tables, electronic gaming terminals, roulette wheels, chipping machines, gaming accessories, card shufflers, winning number displays, certified casino gaming dice, gaming floor optimization software, and gaming table electronics integration.
What is the official website of the equipment manufacturer?
https://www.tcsjohnhuxley.com
Where can I find customer support contacts?
Contact available through regional service managers worldwide, 24/7 service call center, online call logging available on request.
What is the technical support phone number?
Available 24/7 through a dedicated service call center; exact global numbers provided regionally.
Is there a 24/7 support hotline?
Yes, 24 hours a day, 365 days a year service call center support is provided globally.
Are there separate contacts for different equipment types?
Region-specific contact points exist for different equipment lines; supported worldwide with regional service teams.
Where can I find field service support?
Certified technicians offer field service support globally including regions such as Nevada, California, New Jersey, and others where casinos operate.
Is there remote technical support available?
Remote technical support available with remote access tools enabling quick diagnosis and resolution of issues.
Are there regional service centers?
Regional service centers located globally, including offices in the UK (Stoke-on-Trent), USA (Las Vegas), Macau, South Africa, and Spain.
Can I contact through online chat or messengers?
Online call logging available; online chat or messenger support is not explicitly mentioned.
What are the support response times?
Fast response times anchored by 24/7 availability and remote diagnostic capabilities to minimize downtime.
In which languages is support provided?
Support provided in multiple languages regionally according to local offices (English, possibly more by regional offices).
Are there on-site service technicians?
On-site technicians available regionally worldwide with certified engineers for installation, maintenance, and repair.
Is there emergency repair service available?
Emergency repair service available with rapid response teams and on-call technicians.
When was the equipment manufacturer established?
Incorporated 15 November 1995; origins trace back over 50 years in live gaming manufacturing.
Who are the founders and current owners?
Family-owned business; current Executive Chairman is Tristan Sjöberg with Michael Knutsson as a Director.
In which country is the company headquartered?
United Kingdom
What is the company's manufacturing history?
Started as a UK-based company, evolving into a global leader in casino gaming equipment with continuous innovation since founding, including acquisition of Midwest Game Supply in the US in 2023 for dice manufacturing.
Are there manufacturing facilities in multiple countries?
Manufacturing and offices in the United Kingdom (Stoke-on-Trent), United States (Missouri and Las Vegas), Macau, South Africa, and Spain.
What certifications does the manufacturer hold?
ISO 9001:2015 certified by Intertek for manufacture, sale, repair, refurbishment, and service of casino gaming equipment.
Which regulatory bodies approve the equipment?
Licensed by multiple regulatory bodies including General Commercial Gaming Regulatory Authority (GCGRA) UAE, and cleared for use in Nevada and other jurisdictions.
In which jurisdictions is the equipment certified?
Certified and approved for use in multiple jurisdictions including the UK, UAE, Nevada, and Macau.
Are there quality management certifications (ISO, etc.)?
ISO 9001:2015 certification valid for gaming equipment manufacturing processes.
Has the equipment passed third-party testing?
Uses accredited third-party testing laboratories; certification by Intertek and compliance with regulatory bodies.
Which gaming standards are complied with?
Compliant with international gaming industry standards; partner companies and market participants suggest GLI-level compliance.
Are there partnerships with major casino operators?
Longstanding partnerships with large casino operators such as Melco Resorts, City of Dreams Mediterranean, Wynn in UAE, and other global operators.
Does the company participate in gaming trade shows?
Regular participation at global industry events including G2E Asia and G2E Las Vegas.
What industry awards has the manufacturer received?
Not explicitly listed but recognized globally for product innovation and quality.
What is the market reputation and track record?
Globally recognized as the premier manufacturer of live gaming tables and equipment, known for craftsmanship and technical innovation.
What feedback do customers provide about the equipment?
Positive feedback highlighting product reliability, customization options, and high standards of build quality.
Where can I find independent equipment reviews?
Independent reviews acknowledge TCSJOHNHUXLEY products as industry-leading for precision and quality.
What advantages do operators highlight?
Customizable bespoke tables, integrated electronics, reliability, and industry leading technical support.
Are there common complaints about equipment reliability?
No major reliability complaints publicly documented; emphasis on long-term durability and customer satisfaction.
Are operators satisfied with after-sales support?
High satisfaction due to 24/7 global support, remote technical assistance, and field service.
How user-friendly is the equipment according to customers?
User-friendly designs with ergonomic considerations and integrated advanced gaming electronics.
How do they evaluate return on investment?
Positive ROI reported by customers due to product durability, integrated innovation, and customizable branding options.
Do customers recommend this manufacturer?
Strongly recommended by operators due to quality, support, and innovation track record.
Are there published case studies of successful deployments?
Supplied bespoke gaming tables and equipment for Melco’s City of Dreams Mediterranean and other major integrated resorts.
What server specifications are available for gaming operations?
Offers proprietary gaming floor management software (Gaming Floor Live) integrated with physical gaming equipment.
Is specialized remote gambling equipment offered?
Focus primarily on physical live gaming hardware; electronic gaming terminals integrated with remote monitoring.
Do servers meet specific licensing requirements?
Meets licensing and regulatory requirements across multiple jurisdictions including UAE, UK, and US.
What redundancy and failover capabilities exist?
Advanced system designs include remote monitoring and diagnostic tools to maximize uptime and reduce failures.
Are there hot-swappable components?
Not explicitly documented.
What cooling and power requirements are needed?
Gaming tables include built-in cooling fans for electronics integrated within the furniture.
Is rack-mount equipment available?
Not applicable; focus on live gaming tables and standalone gaming equipment.
Are there dedicated gaming server configurations?
Offers highly customizable bespoke gaming tables and electronic peripherals.
What uptime guarantees are provided?
Supports uptime with 24/7 technical service and remote diagnostic capabilities, aiming for minimal downtime.
What types of betting terminals are manufactured?
Manufactures electronic gaming terminals, including the Qorex terminal introduced in 2016.
Do terminals support multiple languages?
Interactive and electronic gaming products support multi-language interfaces according to market needs.
Are touch screen interfaces included?
Electronic gaming terminals and multi-play tables have touch screen interfaces.
Which game themes and software are supported?
Supports integration with multiple game themes and software platforms for electronic gaming.
What display technologies are used?
LED edge lighting and Blaze LED surface technology integrated into gaming tables and roulette wheels.
Is multi-game functionality available?
Multi-play electronic gaming tables allow multiple games simultaneously.
Do machines include player tracking systems?
Integrated player tracking systems can be incorporated into tables and terminals.
What live dealer tables are manufactured?
Manufacture bespoke live dealer gaming tables, including fully integrated electronic displays.
Is automated card shuffling equipment included?
Manufactures electronic card shufflers.
Are electronic betting interfaces available for tables?
Yes, dealer consoles and electronic game interfaces integrated into gaming tables.
What lighting solutions are provided for live gaming?
LED and edge-lit lighting integrated into gaming hardware.
Are there mobile live gaming setups?
Supports integration with mobile and remote gaming monitoring through networking.
Is real-time transaction reporting available?
Supported through integrated software management systems.
What database integration capabilities exist?
Gaming floor management software integrates with casino databases.
What anti-tampering devices are available?
Integrated security features in gaming tables and electronic products.
Are surveillance integration capabilities included?
Integrates with surveillance systems through data sharing and gaming floor monitoring.
Are there environmental monitoring sensors?
Includes Smoke Fence air cleaning system in gaming tables for environmental comfort.
Is real-time gaming data collection supported?
Supported through integrated gaming floor management systems.
What prize wheel and spinning equipment exists?
Manufactures the Lumin8 prize wheel for promotional and casino event use.
What draw result display systems are available?
Manufactures Ora Grande Winning Number Displays with Dynamic Display System (DDS).
What are the power consumption requirements?
Efficient power use integrated into electronic components within gaming tables and wheels.
What communication protocols are supported?
Supports Ethernet and wireless protocols for gaming system integration.
Is cloud connectivity available?
Supports cloud connectivity through gaming floor management software.
Are there remote monitoring capabilities?
Advanced remote monitoring capabilities enabled for gaming tables and terminals.
What diagnostic and maintenance features exist?
Diagnostic tools embedded in equipment; Wheelmate tool for roulette wheel maintenance.
Are there indoor/outdoor variants available?
Equipment primarily designed for indoor casino environments.
What regulatory compliance certifications exist?
ISO 9001:2015, GCGRA Gaming-Related Vendor License UAE, and others according to jurisdiction.
Are installation and setup services provided?
Provides installation, pit moves, and setup services globally.
What training programs are available for operators?
Offers training programs for casino operators and maintenance staff.
Is technical documentation comprehensive?
Comprehensive technical documentation provided for all products and services.
Are spare parts readily available?
Spare parts widely available with supply chain management offering genuine and OEM parts.
What warranty terms are offered?
Warranty details provided with equipment purchase, including repair and maintenance coverage.
Is equipment financing available?
Financing options available under service agreements and purchase contracts.
What maintenance contracts are available?
Offers service support contracts, service level agreements, and maintenance contracts.
Is 24/7 monitoring and support included?
Yes, 24/7 monitoring and technical support services are provided through global regional teams.