Tellermate Inc is a leading global provider of cash management solutions, specializing in innovative count-by-weight technology for fast, accurate cash counting and processing, serving retail, grocery, hospitality, and financial industries with over 30 years of experience. Their technology processes over $2 billion daily in more than 30 countries.
Cash handling equipment manufacturers - cash counting machines, intelligent cash drawers, smart safes, cash management systems with count-by-weight technology
https://www.tellermate.com
(800) 835-6283, support available Monday to Friday 8:30am – 6:30pm ET, product documentation and T-cover service packages available online
(800) 835-6283, dedicated technical support for Tellermate cash management solutions
Available internationally with regional offices in UK, USA (Atlanta), France (Paris), Germany (Heidelberg), Spain (Madrid), and Japan (Tokyo)
Supports remote software updates and diagnostic features via connected devices including Bluetooth, Wi-Fi, and cloud-based monitoring through Touch Viewer software
UK (Newport, Gwent), USA (Atlanta), France (Paris), Germany (Heidelberg), Spain (Madrid), Japan (Tokyo)
Fast and effective support with Platinum Support Services offering overnight advance exchange and dedicated help desk
English, French, German, Spanish, Japanese (inferred from office locations and multilingual machine support)
Overnight advance exchange available as part of Platinum Support Services in US, Canada, Mexico
Founded in 1979 (count-by-weight technology) / established company operations for over 40 years
Founder information not specified, currently a privately held company headquartered in the UK
United Kingdom
Originated inventing count-by-weight cash counting technology in 1979, evolving from financial institutions to retail and hospitality sectors, with continuous innovation in cash management solutions over 40+ years
Manufacturing and R&D primarily based in the UK with offices and support centers in USA, France, Germany, Spain, and Japan
UL L 62368-1, EU Low Voltage Directive 2014/55/EU, EMC Directive 2014/30/EU, RoHS Directive 2011/65/EU certifications; Product certifications from European Central Bank, Bank of England, Central Bank of Russia for currency validation
European Central Bank (ECB), Bank of England (BoE), Central Bank of Russia (CBR) product approvals
UK, EU, Russia, other international markets aligned with certifications and approvals
Not explicitly stated, inferred ongoing quality assurance through major certifications and continuous R&D focus
Independent validation of currency spectral head technology by ECB, BoE, and CBR
Used by major retail and hospitality businesses globally including Walmart, Burger King, Adidas, suggesting partnerships with large scale operators
Participated in NRF 2023 (Retail’s Big Show) in New York
Highly regarded for accuracy, reliability and innovation in cash management with deployments in over 250,000 businesses worldwide processing billions daily
Positive feedback for reducing cash handling time by up to 70%, improving accuracy, reducing cash losses, and streamlining operations
Rapid counting using count-by-weight method, antimicrobial surface protection on devices, cloud connectivity for real-time visibility, reduction in labor hours, and improved cash security
High satisfaction from customers based on dedicated support and Platinum service offerings including overnight exchange
Intuitive touchscreen interface with built-in training videos and icon-driven navigation for ease of use
Significant ROI through labor savings (up to 10% labor hour reduction), faster cash processing and minimized cash loss
Recommended for businesses requiring speed, accuracy, and secure cash handling, supported by global industry presence and partnerships
Case studies include retail and grocery deployments saving labor time and reducing cash losses (specific cases not publicly detailed)
Compliant with central bank and currency validation requirements across jurisdictions
Software and hardware include fault detection and proactive support options, Platinum Services with advance replacements for hardware
High reliability with rapid support services to minimize downtime
Touchscreen interfaces
Supports 13 languages and multiple currencies
Yes, icon-driven and user-friendly touchscreen with intuitive navigation
Supports integration with ticket printers and cash management systems
Supported with direct printing to Tellermate or general office printers via Bluetooth or Wi-Fi
Touchscreen displays with antimicrobial surface protection
Supports multiple currencies and denominations with precision counting based on weight
Fully integrated cash management systems including cash counters, smart safes, intelligent cash drawers, and cloud data tools
Configurable with printers, mobile devices, and networked software for cashier cash handling
Yes, supports numerous currencies validated by central banks and used worldwide
The LiveSafe products complement cash drawer systems to secure, count and recycle cash
Real-time cash count visibility via cloud-based Touch Viewer software and API integrations for ERP systems
Integrates with ERP software platforms such as DTS, IBM, and others through API connections
Secured with metal plate brackets and security-grade screws on LiveSafe devices
Compatible with enterprise security systems through integrated cash management visibility
Advanced currency validation with spectral head technology independently validated by central banks
Detailed audit trails printable with cash counts and discrepancies, supporting loss prevention
LiveSafe smart safes provide cash-in/cash-out capabilities with validated note counting
NV200 spectral head for high-accuracy banknote validation
Coin counting and weighing integrated into cash counters with mixed denomination support
Cash drawer and drawer contents counting in under 60 seconds, high throughput for retail environments
Real-time and cloud-connected data collection and monitoring supported through software platforms
Provides compliance through currency validation certifications and audit trail record-keeping
Compatible with specialized Tellermate printers capable of detailed audit trail printing
Supported via Tellermate printer systems
Supported via Bluetooth and Wi-Fi connectivity with mobile devices
Network printing supported via USB, Ethernet, Bluetooth, and Wi-Fi
USB, Ethernet, Bluetooth, Wi-Fi, API software integration
Yes, real-time cash count visibility and analytics via cloud-based Touch Viewer software
Yes, instant visibility of cash counts across multiple locations with alerts and analytics
Built-in diagnostics and preventative maintenance supported via software and service programs
Mobile compatible with rechargeable batteries and mobile app for cash count data access
UL, CE (Low Voltage Directive, EMC Directive, RoHS), ECB, BoE, CBR approvals
Installation and setup supported by regional offices and authorized resellers
On-device training videos, on-screen guides, and customized training programs available
Comprehensive product manuals, user guides, and online technical documentation provided
Spare parts supported through authorized service programs and global reseller network
Warranty included with product purchase; extended coverage available via T-cover Platinum Support Services
Maintenance contracts and support packages available including Platinum service with advance exchange
24/7 critical monitoring support available through premium service plans
