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Brief description of the company

Thales Group, incorporating Gemalto iSeries, is a global leader in digital identity and security technology, offering advanced intelligent document readers, biometric solutions, and identity verification systems tailored for government, hospitality, and gaming industries with over 25 years of expertise.

What equipment does the company manufacture?

Identity verification equipment manufacturers - intelligent document readers, ID scanners; Biometric authentication device manufacturers - fingerprint scanners, facial recognition, iris readers; Player tracking hardware related to RFID and card reader technologies.

What is the official website of the equipment manufacturer?

https://www.thalesgroup.com/en/markets/digital-identity-and-security/government/document-readers/gov-solutions

When was the equipment manufacturer established?

Founded in 1902, acquired Gemalto in early 2019 to expand capabilities in digital identity and security technologies.

In which country is the company headquartered?

France

What is the company's manufacturing history?

Since its acquisition of Gemalto in 2019, Thales has integrated Gemalto's intelligent document reader technology into its portfolio, focusing on secure identity verification hardware used worldwide in government, hospitality, and gambling industries.

Are there manufacturing facilities in multiple countries?

Yes, global operations with manufacturing and support facilities worldwide.

What certifications does the manufacturer hold?

ISO 14298:2021 for management of security printing processes, certified by VPGI Certification B.V.

Which regulatory bodies approve the equipment?

Certified under various global regulatory bodies due to government and security sector compliance requirements.

In which jurisdictions is the equipment certified?

Compliant for government and security applications in multiple jurisdictions globally.

Are there quality management certifications (ISO, etc.)?

ISO 14298:2021; ISO 9001 (inferred from general group certifications); Environment management certification ISO 14001 at group level.

Has the equipment passed third-party testing?

Utilizes third-party certifications and compliance testing for government and security document authentication.

Are there partnerships with major casino operators?

Solutions deployed in casino and hospitality sectors globally, including major properties such as InterContinental Singapore.

What is the market reputation and track record?

Known for high reliability and precision in document verification and biometric identification, trusted by governments and casino operators worldwide.

What advantages do operators highlight?

High speed and accuracy in document and biometric authentication, cloud-ready systems, multi-document and multi-biometric capability aiding regulatory compliance and fraud prevention.

How do customers rate build quality?

Robust hardware design with security features like Kensington locks and recessed power switches; durable components used in document readers.

How user-friendly is the equipment according to customers?

User-friendly interfaces with hoodless document readers facilitating quick check-ins and verification processes.

Are there published case studies of successful deployments?

Deployment at InterContinental Singapore hotel and casino environments to meet regulatory compliance and improve security and operations.

Do servers meet specific licensing requirements?

Systems designed to support compliance with gaming and security regulations including money laundering prevention and identity verification laws.

What cooling and power requirements are needed?

Document readers typically powered by USB 2.0/3.0 with low power consumption (e.g., 5V DC, 500mA).

What network connectivity options are supported?

USB 2.0/3.0 interfaces standard with some device cloud-ready for virtual computing environments.

What connectivity options are available (WiFi, Ethernet)?

USB; some models offer Bluetooth data retrieval options.

Is barcode/QR code scanning supported?

Document readers with capability to read 1D and 2D barcodes including QR codes and PDF417.

Are there integrated card readers?

Supports contact and contactless smart cards (ISO 7816 compliant), magnetic stripe, RFID (13.56 MHz), and NFC reading.

What ID scanning equipment is manufactured?

Thales Gemalto iSeries (e.g., AT9000 MK2, QS1000, AT10K) document readers supporting ePassports, ID cards, visas, driving licenses, with high-speed OCR, RFID reading, and authentication.

Are biometric verification devices available?

Fingerprint scanners, facial recognition systems, iris recognition devices; strong implementation in government and casino sectors.

What document verification capabilities exist?

High onboard processing to inspect and authenticate electronic travel and identity documents using multi-spectrum illumination and electronic security features.

Is facial recognition technology included?

Integrated as part of biometric solutions for casinos and hospitality to enhance security and fraud prevention.

Are there fingerprint scanning solutions?

Advanced fingerprint recognition based on Cogent technology with anti-spoofing capabilities.

What passport/ID readers are offered?

Supports ICAO compliant travel documents with OCR and RFID reading per ICAO 9303 standards.

Is age verification functionality built-in?

Integrated in document verification for compliance with legal age and restricted access requirements.

Are there mobile verification devices?

Some solutions include mobile-compatible formats and Bluetooth enabled data retrieval.

What database integration capabilities exist?

Software SDKs available for integration with Property Management Systems and visitor management software.

Is real-time identity verification supported?

High-performance onboard processing enabling rapid real-time document and biometric verification.

What anti-tampering devices are available?

Physical security features including Kensington locks and recessed switches in hardware designs.

Is RFID tracking technology available?

RFID reading capabilities for identity cards and credentials at 13.56 MHz frequency.

Are there counterfeit detection systems?

Multi-illumination, electronic authentication, and software libraries for counterfeit detection.

What RFID reader systems are offered?

Thales Gemalto iSeries document readers equipped with high-frequency RFID readers with secure, fast data transmission.

What range of RFID frequencies are supported?

13.56 MHz

What are the power consumption requirements?

Typical USB-powered devices with low power consumption specifications, e.g., 5V DC, 500mA when USB powered.

Are environmentally ruggedized options available?

Document readers designed with robust materials and anti-reflective, oleophobic coatings for durability and clarity.

What operating temperature ranges are supported?

Operation range typically from 0°C to 50°C; storage up to 60°C.

Is modular design and expandability included?

Some devices offer add-on modules such as magnetic stripe reader modules.

What communication protocols are supported?

USB 2.0/3.0, CCID protocol, PC/SC compliant interfaces.

Is cloud connectivity available?

Cloud-ready systems supporting virtual computing environments.

What diagnostic and maintenance features exist?

Software SDK and support portal for updates and diagnostics.

Is equipment suitable for mobile deployments?

Some devices support mobile data retrieval via Bluetooth.

What regulatory compliance certifications exist?

CE EMC Class B, FCC Part 15C Class B, IEC 62471, BS EN 60950, ISO standards compliance.

Is technical documentation comprehensive?

Comprehensive technical specifications and SDKs available; detailed product brochures and online support portals.