Site logo

    Touch Dynamic, Inc.

    Brief description of the company

    Touch Dynamic, Inc. is a nationally recognized, award-winning US-based manufacturer specializing in configurable touchscreen solutions, including All-in-One terminals, self-service kiosks, small form factor PCs, mobile POS devices, and touch screen monitors. Founded in 2001, the company serves diverse industries such as gaming, retail, hospitality, healthcare, and government with rugged, customizable hardware designed specifically for demanding environments like casinos and gaming venues.

    What equipment does the company manufacture?

    Player tracking hardware manufacturers - All-in-One touch systems with magnetic stripe readers; Account management kiosk manufacturers - self-service kiosks; Cash handling equipment manufacturers - cash cage solutions with barcode scanners; Mobile device integration manufacturers - mobile POS tablets and tablets for raffle play; Identity verification equipment manufacturers - optional fingerprint readers integrated in card readers; Player rewards terminal manufacturers - kiosks for player loyalty point checking; Touchscreen monitors and All-In-One terminals with NFC and EMV compliance for payment acceptance.

    What is the official website of the equipment manufacturer?

    https://www.touchdynamic.com

    Where can I find customer support contacts?

    [email protected], phone (888) 508-6824, phone (732) 382-5701

    What is the technical support phone number?

    +1-888-508-6824

    What is the email for technical issues?

    [email protected]

    Where can I find field service support?

    Field service and regional distribution center available in Houston, TX; primary headquarters and manufacturing in South Plainfield, NJ

    Is there remote technical support available?

    Customer portal with ticketing system for remote technical support and tracking

    Are there regional service centers?

    South Plainfield, New Jersey (headquarters and manufacturing), Houston, Texas (regional distribution and service center)

    What are the support response times?

    Warranty service aims to repair or replace products within 15 business days upon verification of defect

    In which languages is support provided?

    English

    When was the equipment manufacturer established?

    Founded in August 2001

    In which country is the company headquartered?

    United States

    What is the company's manufacturing history?

    Started as a touch system manufacturer focusing on touchscreens and All-in-One PCs, expanded into configurable POS terminals, kiosks, and mobile POS devices with a focus on ruggedized hardware for casino and gaming markets.

    Are there manufacturing facilities in multiple countries?

    Manufacturing and primary operations in the United States with facilities in New Jersey and Texas

    What certifications does the manufacturer hold?

    ISO 9001:2015 certified manufacturer

    In which jurisdictions is the equipment certified?

    Equipment complies with Europay MasterCard Visa (EMV) standards for secure payment acceptance

    Are there quality management certifications (ISO, etc.)?

    ISO 9001:2015

    Which gaming standards are complied with?

    EMV compliance, NFC technology integration for secure casino payments

    What industry awards has the manufacturer received?

    11-time award-winning manufacturer in the touchscreen and POS hardware space

    What is the market reputation and track record?

    Known for rugged, reliable hardware suited for retail hardened environments including casinos and gaming venues

    What feedback do customers provide about the equipment?

    Positive feedback on durability and performance in casino gaming environments

    What advantages do operators highlight?

    Ruggedized hardware designed specifically for casino and gaming environments, scalable and upgradeable systems, multiple payment option support

    How do customers rate build quality?

    High build quality focused on durability and ruggedized design for harsh casino conditions

    How user-friendly is the equipment according to customers?

    User-friendly touchscreen interfaces with options for resistive and projected capacitive touch technology

    Do customers recommend this manufacturer?

    Recommended for operators seeking customizable, rugged touchscreen POS and kiosk hardware in casino environments

    Are self-service betting kiosks available?

    Self-service kiosks for player loyalty points checking and raffle ticket sales

    What screen sizes and types are offered?

    Touch Dynamic offers touchscreen monitors and All-In-One terminals with display sizes including 8", 12", 15" to 15.6" (e.g., Breeze Performance 15", Razor 15.6" slim-edge)

    Are touch screen interfaces included?

    Resistive touch and projected capacitive touch technology options with multi-touch support

    What payment methods do terminals accept?

    Supports NFC, EMV compliant credit, and debit card payments; mobile wallet payment enabled

    What connectivity options are available (WiFi, Ethernet)?

    Ethernet, possibly wireless depending on configuration (not explicitly documented)

    What display technologies are used?

    Elo resistive touch, projected capacitive touch, slim-edge LCD displays

    Do machines include player tracking systems?

    Player tracking with integrated magnetic stripe readers and support for loyalty program kiosks

    Are there mobile live gaming setups?

    Rugged mobile POS tablets designed for raffle play and mobile wagering environments

    What POS terminal models are available for casinos?

    Breeze Performance All-In-One terminals, Razor All-In-One POS systems with 15 to 15.6" displays

    Are integrated cash management systems offered?

    Cash cage solutions with barcode scanners for fund tracking

    Is barcode/QR code scanning supported?

    Barcode scanner mounts available for cash cage and loyalty kiosks

    Are there integrated card readers?

    Magnetic stripe readers standard; optional fingerprint readers integrated for employee authentication

    Are biometric verification devices available?

    Optional fingerprint reader integrated in card reader modules for authentication

    Are there fingerprint scanning solutions?

    Side-mounted optional fingerprint reader available in POS terminal configurations

    Are there mobile verification devices?

    Quest mobile tablets for raffle and mobile POS applications

    Is biometric access control available?

    Fingerprint authentication via optional fingerprint reader in POS terminals

    What encryption and security protocols are supported?

    EMV payment security standards implemented for card transactions

    Are there ticket redemption kiosks?

    Kiosks for player loyalty point check and raffle ticket issuance

    Are there mobile payment integration devices?

    Supports NFC mobile wallet payments

    What player tracking system hardware is available?

    Magnetic stripe readers integrated in All-In-One units, barcode scanners in cash cage setups

    Are player loyalty cards manufactured?

    Kiosk terminals provided for checking player loyalty points

    Is contactless payment card support included?

    NFC technology compliant with EMV standards

    Are thermal ticket printers available?

    Quest Printer Base product line for printing tickets (1 year warranty)

    Are environmentally ruggedized options available?

    Ruggedized hardware designed for casino and gaming environments to withstand wear and tear

    Is modular design and expandability included?

    Modular and scalable design allowing components to be added or upgraded based on operator needs

    Are there remote monitoring capabilities?

    Remote customer portal for support ticket management

    Is equipment suitable for mobile deployments?

    Quest tablets and mobile POS units designed for arenas, raffles, and mobile use cases

    What regulatory compliance certifications exist?

    ISO 9001:2015, EMV compliance

    Is technical documentation comprehensive?

    Clear technical documentation and customer portal support resources available

    Are spare parts readily available?

    Spare parts supported through customer portal and direct support channels

    What warranty terms are offered?

    Standard 3-year warranty for All-In-One and kiosk products; 2 years for cash drawers and Epson printers; 1 year for Quest tablets and printer bases; 90 days for parts purchased separately

    You May Also Be Interested In

    This website uses cookies to improve user experience. By continuing to use the site, you consent to the use of cookies.