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Brief description of the company

ViAge Solutions is a specialized manufacturer providing affordable, simple-to-use ID scanners and age verification hardware primarily for retail and casino environments, with over 25 years of proven market success in automated age and identity verification to support compliance and security in physical gambling and licensed venues.

What equipment does the company manufacture?

Identity verification equipment manufacturers - ID scanners, magnetic stripe readers, barcode scanners, smart card readers; Biometric authentication devices - facial recognition integration for verification purposes; Access control hardware including smart RFID locks with BLE mobile access technology.

What is the official website of the equipment manufacturer?

https://viage.com

Where can I find customer support contacts?

[email protected], Phone: 562-943-6300, Toll-free: 1-800-476-7811

What is the technical support phone number?

1-877-MY VIAGE (1-877-694-8243), 1-800-476-7811

When was the equipment manufacturer established?

Founded circa 1999 with over 25 years of market presence in age verification and ID scanning technology.

In which country is the company headquartered?

United States

What is the company's manufacturing history?

ViAge Solutions began with a focus on simple, effective age verification through ID scanning technology and has expanded its portfolio to include integrated RFID and Bluetooth smart locking systems, maintaining a strong emphasis on reliable, easy-to-use compliance technology for casinos and regulated retail environments.

Which regulatory bodies approve the equipment?

Compliance with U.S. state laws for age verification and ID scanning is supported, including availability of devices compatible with Affirmative Defense laws for casinos.

In which jurisdictions is the equipment certified?

Various U.S. states with specific compliance requirements for age verification in licensed venues.

Which gaming standards are complied with?

Devices provide compliance documentation suitable for gaming license audits and regulation adherence.

Are there partnerships with major casino operators?

Widely used by casinos for ID verification at bars, clubs, and liquor-serving premises within casino environments.

What is the market reputation and track record?

Known for reliable, intuitive, and affordable ID scanning solutions with a focused user base in the gaming and beverage service industries.

What feedback do customers provide about the equipment?

Positive feedback highlights ease of use, reliability in detecting fraudulent IDs, and simple operation without extensive training.

Where can I find independent equipment reviews?

Verified reviews note strong performance in age verification and ID fraud prevention.

What advantages do operators highlight?

Intuitive operation, no subscription or hidden fees, free lifetime updates of ID formats, reliable recording of transaction data for legal protection.

How do customers rate build quality?

Robust enough for casino floor environments including portability and rechargeable options; devices feature durable design for continuous use.

Are operators satisfied with after-sales support?

Customer support is accessible via phone and email with options for product registration and warranty services.

How user-friendly is the equipment according to customers?

Designed for dummy-proof operation with simple one-swipe operation, clear display of age and ID information, and quick learning curve.

How do they evaluate return on investment?

Cost-effective solutions with no ongoing fees reduce total cost of ownership and compliance risk mitigation provides good ROI for casinos.

Do customers recommend this manufacturer?

Frequently recommended for environments requiring fast, dependable age verification without complex software or contracts.

Are there published case studies of successful deployments?

Used in multiple casino bars and clubs to aid license protection and simplify security staff workflows.

Do servers meet specific licensing requirements?

Supports key licensing compliance by automating and documenting age and identity checks compliant with gaming commission requirements.

What network connectivity options are supported?

Devices typically include RS-232, PS/2, serial interfaces for integration; some wireless connectivity in smart lock products with BLE.

What screen sizes and types are offered?

Most ID scanners include backlit LCD screens for clear information display.

What connectivity options are available (WiFi, Ethernet)?

Wired interfaces include RS-232 and PS/2; smart locks support Bluetooth Low Energy (BLE) for mobile access.

What display technologies are used?

Backlit graphic LCDs on ID scanning devices.

Is barcode/QR code scanning supported?

Some CAV-3000 series models support barcode scanning capabilities.

Are there integrated card readers?

Magnetic stripe readers with smart card read/write functionality integrated into ID scanners.

Is real-time transaction reporting available?

Stores ID transaction data with timestamps to provide compliance documentation.

What ID scanning equipment is manufactured?

CAV-3000 series ID scanners scan 1D and 2D barcodes, magnetic stripes, read smart cards, detect altered/expired/fraudulent IDs.

Are biometric verification devices available?

Facial recognition functionality integrated in select kiosk products; smart locks support RFID and BLE with smartphone sync.

What document verification capabilities exist?

Detects fake and altered IDs, expiry dates, and cross-checks data on scanned cards.

Is facial recognition technology included?

Facial recognition is used in kiosk products for verification with local 3D face scan authentication.

What passport/ID readers are offered?

Supports standard magnetic stripe US and Canadian IDs; barcode and smart card reading.

Is age verification functionality built-in?

Verifies age with automatic age calculation and expiry notification; used to comply with legal age restrictions.

Are there mobile verification devices?

Mobile access enabled through Bluetooth Low Energy in RFID smart locks; portable standalone ID scanners available.

What database integration capabilities exist?

Free data management software allows storing and accessing transaction records, VIP/banned alerts; supports PC communication.

Is real-time identity verification supported?

Immediate scanning and age verification with visual and audible expiry/fraud alerts.

Is RFID tracking technology available?

RFID key technology integrated in smart locking solutions but not directly used in ID scanners.

What alarm and notification systems exist?

Audible expiry alerts and visual warnings on invalid or fraudulent IDs.

Is biometric access control available?

Smart locks with biometric unlock possible via smartphone app (RFID + PIN + BLE).

Is audit trail functionality included?

Stores transaction data with timestamp for audit and compliance evidence.

What compliance monitoring equipment exists?

Provides documented proof of compliance with regulatory age verification requirements.

What communication protocols are supported?

RS-232, PS/2, Serial, Bluetooth Low Energy (BLE)

Is equipment suitable for mobile deployments?

Portable standalone ID scanners with rechargeable batteries; smart locks offer smartphone mobile deployment.

What regulatory compliance certifications exist?

Devices designed for compliance with U.S. state licensing laws and Affirmative Defense legislation supporting license protection.

What training programs are available for operators?

ID Scanners designed for dummy-proof operation requiring minimal training.

Is technical documentation comprehensive?

Comprehensive user manuals and free software for managing data; provided with product registration.

What warranty terms are offered?

One-year manufacturer warranty with RMA process for repairs.