Site logo
Brief description of the company

Walker Digital Table Systems (WDTS) is the world's largest supplier of RFID-enabled table games and casino cage solutions, providing real-time table data, chip-level security, and AI-driven business insights for casino operations and player behavior optimization.

What equipment does the company manufacture?

Player tracking hardware manufacturers - RFID chip readers, RFID-enabled dealer tables, chip authentication and tracking systems; Cash handling equipment manufacturers - casino cage currency management systems with secure transaction verification; Surveillance integration hardware manufacturers - integrated systems for real-time chip and table transaction monitoring.

What is the official website of the equipment manufacturer?

https://wdtablesystems.com

Where can I find customer support contacts?

[email protected], (203) 541-0377, (816) 730-1649

What is the technical support phone number?

(203) 541-0377

What is the email for technical issues?
Are there separate contacts for different equipment types?

[email protected] for all product inquiries including Perfect Pay, Perfect Table, and Perfect Cage systems

Where can I find field service support?

Available in North America and Asia Pacific regions including Nevada, Macau SAR, and other key casino markets

Is there remote technical support available?

Available through secure remote access tools integrated into their networked table and cage management systems

Are there regional service centers?

Las Vegas, Nevada (headquarters); sales and technical support presence in Macau, SAR

What are the support response times?

Not publicly specified

In which languages is support provided?

English primarily; support availability in major gambling markets including Asia Pacific

Are there on-site service technicians?

Available for deployment and maintenance in Las Vegas and Asia Pacific casino locations

What are the support operating hours?

Not explicitly stated; presumed standard business hours with escalation for operational issues

Is there emergency repair service available?

Not explicitly stated

When was the equipment manufacturer established?

Founded in 2010

Who are the founders and current owners?

Founded by Jay Walker, U.S. inventor and entrepreneur, founder of priceline.com; privately held company

In which country is the company headquartered?

United States

What is the company's manufacturing history?

Since 2010, WDTS has focused on developing RFID-enabled table game technology with patented PJM3.0 RFID technology, evolving into the largest global supplier of RFID table games and cage solutions, expanding into Asia Pacific and North America.

Are there manufacturing facilities in multiple countries?

Facilities and support centers in the United States and Macau SAR, with global installations primarily in Asia Pacific and North America

Which regulatory bodies approve the equipment?

Overseen by multiple regional gaming regulatory authorities in North America and Asia Pacific, including Nevada gaming control bodies

In which jurisdictions is the equipment certified?

Nevada, Macau SAR, and other regulated casino jurisdictions where WDTS products are deployed

Which gaming standards are complied with?

Compliance with proprietary PJM3.0 RFID technology standards; products undergo casino regulatory approval processes

Are there partnerships with major casino operators?

Partnerships and deployments with major casino operators in Asia Pacific and North America, including Genting Highlands in Malaysia

Does the company participate in gaming trade shows?

Participates in gaming industry events such as G2E (Global Gaming Expo)

What is the market reputation and track record?

Recognized as the industry leader in RFID table game technology with over 5,200 tables installed globally; highly rated for increasing game security and dealer accuracy

What feedback do customers provide about the equipment?

Positive reports highlighting improved game integrity, enhanced operational efficiency, and superior player experience

Where can I find independent equipment reviews?

Favorable analysis from financial and legal analysts noting operational efficiency gains from RFID integration

What advantages do operators highlight?

Increased win per table through real-time chip tracking, minimized human error, fraud prevention, configurable side bets support, and detailed player behavior insights

How do customers rate build quality?

High durability and reliability for intense casino operational environments

Are operators satisfied with after-sales support?

Generally positive, supported by responsive technical teams and field technicians

How user-friendly is the equipment according to customers?

Rated highly for dealer ease of use enabled by systems like Perfect Pay with error prompts and dealer toolkits

How do they evaluate return on investment?

Documented ROI through loss minimization, more efficient table management, and enhanced player tracking analytics

Do customers recommend this manufacturer?

Widely recommended by casino operators focusing on operational efficiency and security

Are there published case studies of successful deployments?

Major deployment in Genting Highlands casino showing over $900 million in bets tracked flawlessly over 18 months

What server specifications are available for gaming operations?

Networked systems supporting real-time data communication and cloud-based analytics integrating RFID chip and table data

Do servers meet specific licensing requirements?

In compliance with regional casino regulatory licensing requirements for hardware and software

What network connectivity options are supported?

Ethernet, secure wireless networking enabled for live data feeds and remote monitoring

Are there dedicated gaming server configurations?

Supports multiple table games including blackjack, roulette, and baccarat with customizable side bets

What uptime guarantees are provided?

High reliability standards supported by 24/7 operational monitoring and AI-driven system diagnostics

Do terminals support multiple languages?

Available in English and supports multi-language interfaces for international casino deployments

What connectivity options are available (WiFi, Ethernet)?

Wired Ethernet and wireless connectivity for table and cage systems

Which game themes and software are supported?

Supports live dealer table game software and RFID tracking for games like blackjack, poker variants, baccarat, and roulette

Is multi-game functionality available?

Supports multiple live table games and side bet configurations simultaneously

What denomination ranges are supported?

Supports varying chip denominations tracked via RFID

Do machines include player tracking systems?

Integrated player tracking via chip ownership and transaction history for player ratings and behavior analysis

What live dealer tables are manufactured?

Electronic RFID-enabled live dealer tables for blackjack, roulette, baccarat, and novelty games

Are there mobile live gaming setups?

Mobile and multi-person gaming solutions available

Are integrated cash management systems offered?

Perfect Cage system integrates casino cage cash management with end-to-end secure transaction visibility

Is real-time transaction reporting available?

Real-time transaction tracking for table games and cage transactions integrated into overall casino operations

What database integration capabilities exist?

Integration with casino databases and player loyalty management with real-time API protocols

What anti-tampering devices are available?

Proprietary RFID technology and secure chip tracking prevents unauthorized chip substitution and tampering

Are surveillance integration capabilities included?

Integration with casino surveillance for chip tracking and game monitoring

Is RFID tracking technology available?

Patented PJM3.0 RFID protocol designed specifically for high-volume, dynamic casino environments with fast, accurate chip tracking

Are there counterfeit detection systems?

Chip authentication technology reduces counterfeit chip risks effectively

What alarm and notification systems exist?

Alerts for table inventory variances and chip discrepancies

What encryption and security protocols are supported?

Uses advanced encryption over RFID and network communications to protect chip and transaction data

Is audit trail functionality included?

Comprehensive audit trails for chip movements, player transactions, and cage activities with data retention support

What player tracking system hardware is available?

RFID-enabled chips, tag readers embedded in tables, dealer handheld devices, networked table systems

Are game event monitoring devices manufactured?

Real-time monitoring of bets, wagers, game outcomes, and payouts through RFID tracking

Is real-time gaming data collection supported?

Real-time continuous data collection and synchronization across tables and cage systems

Are there automated game round recording devices?

Automated recording of game rounds, bets, and payouts linked to player identity and chip data

What compliance monitoring equipment exists?

Automation tools to ensure regulatory compliance with internal and external reporting capabilities

Is player behavior analysis hardware included?

AI-driven insights derived from comprehensive player data collected through chip and transaction tracking

What RFID chip and card options are available?

Proprietary RFID-embedded casino chips with unique IDs and authentication features

What RFID reader systems are offered?

Table-embedded RFID readers with fast read ranges optimized for chip tracking and real-time transaction validation

Is modular design and expandability included?

Modular design allowing integration with casino floor management systems and scalability across varying table counts

What communication protocols are supported?

Proprietary PJM3.0 RFID protocol, standard network protocols including IPv6 and wireless networking

Is cloud connectivity available?

Enabled for real-time data analytics and remote monitoring

Are there remote monitoring capabilities?

Continuous live monitoring with AI alerts and real-time data feeds to centralized casino management

What diagnostic and maintenance features exist?

System diagnostics and error prompts available to dealers and managers for maintenance efficiency

Is equipment suitable for mobile deployments?

Supports mobile multi-person gaming setups

What regulatory compliance certifications exist?

Licensed and approved for use in regulated markets including Nevada and Macau SAR

Are installation and setup services provided?

Professional installation and setup provided by certified WDTS technicians

What training programs are available for operators?

Training programs for dealers and casino staff to maximize system utilization

Is technical documentation comprehensive?

Comprehensive technical documentation and user manuals available

Are spare parts readily available?

Spare parts stocked and managed for rapid replacement and minimized downtime

What warranty terms are offered?

Standard manufacturer warranty with terms available on request

What maintenance contracts are available?

Available with varied service level agreements tailored to casino needs